Spencer Court

Union Street, Woodstock OX20 1JG
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9.8 93 Reviews
  • Spencer Court, Woodstock
Spencer Court is registered for forty-six residents and offers a team of skilled and friendly carers, able to provide residential, early-stage dementia and respite care for older people.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

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Care Provided by Spencer Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 46 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Angela Champ (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Single Rooms with ensuite Wet Room (46)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Spencer Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,550 – £1,630
    • RESPITE Self-Funded Residential Care £1,695 – £1,780

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Spencer Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Spencer Court Reviews (93)

Total of 93, showing 1-20
9.8

Spencer Court has a Review Score of 9.8 (9.824) out of 10, based on 33 reviews in the last 2 years. Over all time Spencer Court has 93 reviews.

Overall Experience

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Date Published

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Review from P M (Son of Resident) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot fault the care given to Mum in her final year. She wasn't one to socialise as her mobility, sight loss and hearing were too much of an effort in those situations. She enjoyed the one-to-one visits from all the carers and staff, forming close relationships with many.
The home did feel understaffed
at times, difficult to take Mum out in the wheelchair as easily as initially expected.

Reply from Helen Dearing, On behalf of the team at Spencer Court

Many thanks for leaving us a review. It was a pleasure caring for your mum, she was a lovely lady and is very much missed by all the team here at Spencer Court. I will ensure your feedback is passed on for action.


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Review from Tory V (Daughter of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had been made to feel really welcome as the carers are kind, friendly and efficient. He has been treated with dignity and patience. He has enjoyed the food and his room is light and airy with a lovely view over the garden.
The management and admin staff have been brilliant and gone the extra mile
to help with Dad's care.

Reply from Helen Dearing, On behalf of the team at Spencer Court

Thank you so much for your lovely review of our home. It is an absolute pleasure caring for your dad and getting to know him and the family. Our staff will be thrilled to read how positive you are about the team here. Wishing you all a very Merry Christmas.


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Review from Leon F (Son of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service and care received are excellent. From the care home manager down, everyone has been so supportive and welcoming. My mother has gone from being fearful and anxious to completely settled in just a few weeks, amazing!

Reply from Helen Dearing, On behalf of the team at Spencer Court

That is so lovely to hear, thank you for sharing such lovely feedback. We are really proud of the team here at Spencer Court.


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Review from B P (Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel so lucky to be here. The manager and all the staff, each and every one of them are so kind, so lovely and work so hard to look after us. I couldn't wish for a nicer place to be. I feel it really is my special home.

Reply from Helen Dearing, On behalf of the team at Spencer Court

What a lovely review, we are so thrilled to read how happy you are with the care we provide for you. It is a real pleasure caring for you. it's so lovely to understand that Spencer Court is a special place to be for you. This has made our day. Please let us know if there is anything else we can do for you and we'd be happy to help.


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Review from C W (Wife of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Spencer Court for slightly under two weeks. The care he has received in this short time has been kind, helpful and very understanding as he can get confused which distresses him. The staff help him with his daily needs and I am pleased and comforted to know this. Thank you all.

Reply from Helen Dearing, On behalf of the team at Spencer Court

Thank you for your review. It is our pleasure caring for your husband. Please let us know if there is anything else we can do for him and we will be happy to help.


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Review from Mark D (Son of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum entered an end-of-life path earlier this year and was fortunate to be able to see out her days at Spencer Court. The medical, care and emotional support from all the staff was exceptional. At a sad time, this brought me great comfort and relief. The whole situation could not have been handled
any better.
Thank you to everyone.

Reply from Helen Dearing, On behalf of the team at Spencer Court

Thank you so much for your lovely review; the staff here are so pleased to read your feedback. We'd like to send our condolences to you all from everyone here at Spencer Court.


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Review from Michael D (Son-in-law of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Spencer Court is such a wonderful place! It is clean, secure, well laid out and has a lovely garden. The rooms are a good size and en-suite and the food is excellent. It is, however, the staff who make it so special from the manager to all the carers and staff who help out. Everyone is so friendly and
helpful and nothing is too much trouble. My mother-in-law has settled in well and is really happy.

Reply from Helen Dearing, On behalf of the team at Spencer Court

Thank you so much for your kind words, this has made our day. Care and friendliness is at the heart of everything we do here at Spencer Court, so it's great that people see this. Your mother-in-law really has settled in well and it's a pleasure caring for her. Please come and join us for tea and cake next time you're visiting.


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Review from Melanie W (Granddaughter of Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Granny was treated with compassion and love by the staff, they were like an extended family at the end. We as visitors were shown so much compassion in her final days. The staff went above and beyond for all of us. Thank you, staff!

Reply from Helen Dearing, On behalf of the team at Spencer Court

Thank you for your review, it was an absolute honour caring for your granny. She will be missed. From everyone at Spencer Court, please accept our condolences.


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Review from Brian W (Relative of Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You looked after Granny with care and humour when dementia came in and out. The facilities are great and I would not hesitate to recommend this care home for anyone in a similar position.

Reply from Helen Dearing, On behalf of the team at Spencer Court

Thank you so much for your lovely review, we are absolutely thrilled to read how highly you rate our home and the facilities. Thank you for recommending our home, our staff will be so chuffed.


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Review from P B (Son of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite my mother's negativity we as a family all agree that the care given goes above and beyond.
We know through experience that Mum is a very challenging resident.

Reply from Helen Dearing, On behalf of the team at Spencer Court

Thanks for leaving us a review, we really appreciate it. Our staff will be thrilled to hear how highly you rate the care your mum receives.


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Review from R D (Daughter of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely cheese and wine event to meet staff and other residents' families - all enjoyed it. Very good food and drink, excellent speeches by staff. Informal atmosphere made it inclusive for all. Great event.

Reply from Helen Dearing, On behalf of the team at Spencer Court

It was a fantastic evening, wasn't it!? We really enjoyed ourselves and it was great to meet our residents' families. We can't wait for the next one!


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Review from Janice M (Daughter of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Spencer Court now for almost one year (18th April). My mother has received excellent care. The support and care my mother has received has been exceptional. It is a clean, warm and welcoming home with wonderful staff. As she has dementia, I would like to receive individual feedback
on a regular basis (with regard to her personal care, spirit activity etc.). I feel happy that my mother is safe and well looked after.

Reply from Helen Dearing, On behalf of the team at Spencer Court

Thank you for leaving us such a lovely review. I can't believe it's been nearly a year, your mum is a joy to have here with us at Spencer Court. It's so nice to hear how happy that you are with the care we provide your mother, our staff will be thrilled to hear this. Thank you!


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Review from D B (Son of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A professional team of carers that have a great rapport with all residents and families. If only all care homes could be as good as Spencer Court!

Reply from Helen Dearing, On behalf of the team at Spencer Court

Thank you for your kind words, we really appreciate them. We think Spencer Court is kind of great too. Thank you!


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Review from S Y (Wife of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had already received positive feedback about Spencer Court before both myself, my husband and two sons visited. We were impressed with the friendly way we were shown around. Both sons felt reassured as they live in Australia that if a room was offered, he would be safe and well looked after.
My husband
has been at Spencer Court now approximately 3 weeks and although is struggling to settle after leaving our home, the care has been wonderful. I am feeling so supported also as having been married for over 60 years, this is a great change for us both. The kindness I have encountered from many at the home has been wonderful. There is great team to reach this level of care.

Reply from Helen Dearing, On behalf of the team at Spencer Court

Thank you so much for your review. It's great to hear how impressed you and your family are with our home and that your sons who live far away are reassured that your husband is in great hands here at Spencer Court. It is understandable to struggle slightly when moving into new surroundings, so we are on hand to make sure the process goes smoothly and to help him as much as possible. Do let us know if there is anything else we can do to further assist you both. Congratulations on your 60th wedding anniversary!


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Review from Jennifer D (Daughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't be happier with the care my mum is receiving here. It's been a rocky start for her and for us but we certainly chose the right care home for her. Thank you all so much.

Reply from Helen Dearing, On behalf of the team at Spencer Court

Thank you so much for your review; we really appreciate it. We think you made a good choice too! If there's anything else we can do for your mum, please let us know, we'd be happy to help.


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Review from Jill C (Wife of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel the lovely homely atmosphere each time I visit the home, which is often about four times a week. Always some form of entertainment going on for the residents to join in with if they want to. I'm sure the homeliness is due to the staff's attitude and patience. I know I will become a resident here,
and when that time comes, I will feel like I'm just moving house into my new home. The staff are excellent at keeping us informed.

Reply from Helen Dearing, On behalf of the team at Spencer Court

Wow, what a fabulous review - we are thrilled to read how highly you think of our home. Our staff will be thrilled to know that the home's positivity is down to the staff. Do come and say hello next time you're visiting.


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Review from R D (Granddaughter of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always impressed by the activities for residents, the warm and clean environment and the friendliness and inclusivity of the staff. Spencer Court is by far the best care home of the half dozen or so I am familiar with. They care for each other and work as a team, with a strong focus on wellbeing.

Reply from Helen Dearing, On behalf of the team at Spencer Court

Thank you so much for your lovely review - we are so thrilled to read this. We absolutely love our home, so it's nice to hear that others do too!


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Review from Lynn G (Daughter of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is such a fantastic care home. My mum is adored by the staff. The staff go above and beyond and genuinely care for the residents. The volunteers are also amazing. There is a great range of activities tailored to suit all needs. Trips out on the minibus mean so much to my mum. Thank you so much,
Spence Court staff!

Reply from Helen Dearing, On behalf of the team at Spencer Court

Thank you for your review - we really appreciate it. We adore your mum and love having her here. She loves the activities; it's lovely to see! Do let us know if there is anything else we can do for her.


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Review from D W (Daughter of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is such a pleasure to know that Mum is happy here. Everyone involved at the home is wonderful, and nothing is too much trouble. In my opinion, one of the top care homes in the area.

Reply from Helen Dearing, On behalf of the team at Spencer Court

Thank you for your lovely review. We are so pleased to hear how much you love our home. We are really proud of it. Our staff will be thrilled to hear your praise for them - many thanks!


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Review from Tomos D (Grandson of Resident) published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fun bazaar at the home - me and family enjoyed it, aged 1 - 93!
Residents particularly happy.

Reply from Helen Dearing, On behalf of the team at Spencer Court

Great to hear that families of all ages enjoyed our Christmas bazaar. We love putting on events and having everyone join us and see how great our home is. We look forward to seeing you at the next one.


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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Spencer Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.824 for Spencer Court is calculated as follows: ( (326 Excellents x 5) + (63 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 392 Ratings = 4.824

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Spencer Court is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (4)

Angela

Angela Champ

Job Title: Home Manager

Joined: 2023

Angela began her career in the care sector as soon as she turned 18 following providing care to a family member at a young age, she knew this was the career for her from that moment. She loves making a difference to individuals residing in the home and supporting her teams within their roles.


She has progressed within her career in a nursing home environment and throughout the last 11 years, she has been privileged to have been provided the most outstanding training and support to be able to confidently manage Spencer Court and to support each and every staff member to achieve their goals and be the best they can be.


She has an NVQ level 3 in health and social care, a city and guilds accredited living in my world dementia qualification and she is currently In progress with her level 5 management NVQ. The dedicated team at Spencer Court work with her to deliver the highest standards of person-centred care and achieve the best outcomes in every aspect for each individual residing at the home.


She feels privileged to take care of people’s loved ones and treat each individual as she would her own family
.
Spencer Court is a beautiful home situated in the outstanding community of Woodstock and we certainly take every opportunity to make frequent visits with our residents to the beautiful Blenheim Palace.


Angela has lived in Oxford all her life and in her spare time, she enjoys spending time with her daughter, partner & family, reading and attending to her allotment.


Jane

Jane Ravenhill

Job Title: Head of Care

Jane has worked at Spencer Court since 2012, starting her career as a carer before working her way up to care leader and now the head of care. Jane holds a number of qualifications in health and social care and has recently completed her level 4 diploma in Adult care and also holds a level 3 diploma in leadership and management. Jane knew she always wanted to work in the care sector following caring for both Grandparents when she was younger.


Jane has many fond memories of working at Spencer Court over the years and feels it a very lovely place to work, it feels part of a community and the residents and staff make it so warm and welcoming. She feels they are so lucky to have a link with Blenheim Palace which means lots of trips up to the Palace and grounds when the weather permits.


Jane enjoys spending time with her young family in her free time including walking their dog, going on day trips and holidays. She enjoys gardening and spending time outdoors where she can.


Carole 'Candy'

Carole 'Candy' Andrews

Job Title: Care Leader

Candy has been one of Spencer Court’s Care Leaders since 2017 and has over 20 years’ experience working in the care sector, holding Health and Social Care NVQs at levels 2 and 3. She started as a cook and then decided to step into the care team, eventually becoming care leader.


Candy loves talking to the residents and her caring nature means she finds it easy to be supportive towards them as well as towards her colleagues.


Elaine

Elaine Glastonbury

Job Title: Chef

Joined: 2022

Elaine is our chef here at Spencer Court. She joined us after a long career in catering which has seen her working in hospitals, private houses, pubs, and cafes. Elaine has always loved working with food and has gained many qualifications in catering and hospitality as well as team management to support her practical experience.


Elaine enjoys working at Spencer Court; she says her team is like a little family in the kitchen and she enjoys working as part of that team. She loves preparing meals for the residents and ensuring they have a balanced and nutritious diet.


Building on that, Elaine’s goal is to see that each resident is happy with their meals and that she can provide the little extras they so enjoy so that everyone has their favourite things.


Out of work, Elaine loves gardening and DIY as well as Jazzercise. She even taught Jazzercise for five years! It helps keep her fit and well, emotionally and physically.


Frequently Asked Questions about Spencer Court

What types of Care is Spencer Court registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Spencer Court provide?

Own GP if required is an additional type of care provided.

How many Rooms does Spencer Court have?

There are 46 Single Rooms.

What are the Facilities & Services at Spencer Court?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Spencer Court to the centre of Woodstock?

0.2 mile(s) as the crow flies, distance by road may be significantly further.