Spencer Court

Union Street, Woodstock OX20 1JG
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9.8 93 Reviews
  • Spencer Court, Woodstock
Spencer Court is registered for forty-six residents and offers a team of skilled and friendly carers, able to provide residential, early-stage dementia and respite care for older people.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

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Care Provided by Spencer Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 46 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Angela Champ (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Single Rooms with ensuite Wet Room (46)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Spencer Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,550 – £1,630
    • RESPITE Self-Funded Residential Care £1,695 – £1,780

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Spencer Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Spencer Court Reviews (93)

Total of 93, showing 21-40
9.8

Spencer Court has a Review Score of 9.8 (9.824) out of 10, based on 33 reviews in the last 2 years. Over all time Spencer Court has 93 reviews.

Overall Experience

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Date Published

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Review from Nick P (Son of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just great care and communication.
Thank you from the whole family.

Reply from Helen Dearing, On behalf of the team at Spencer Court

It is our pleasure! If there is anything further we can do for your parent, or yourself, don't hesitate to ask. Many thanks!


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Review from Christine I (Niece of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home itself and all the staff are very welcoming and the atmosphere friendly and comfortable. From the minute my aunt arrived at Spencer Court, she has been treated with dignity and as an individual and she has been allowed to be herself, with help and support of staff who seem to truly understand
the needs of those living with dementia. The activities are varied and outings frequent and the activities coordinator inspirational, bringing the best out of the residents and particularly my aunt. The home is very clean and I have no worries about leaving my aunt in their capable hands.

Reply from Helen Dearing, On behalf of the team at Spencer Court

Many thanks for your review about our home, we appreciate you taking the time to write it. It is fantastic to hear how happy your aunt is with us. Our staff will be so pleased to hear that they make such a positive impact on her life with the care and activities we provide. Please say 'hello' next time you're visiting us.


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Review from Carolyn S (Niece of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff - caring, funny and so hard working.
One of the best care homes locally.

Reply from Helen Dearing, Regional Marketing Manager - Central at Spencer Court

Thank you for your lovely review; it means the world to us! If there is anything we can do for your family member, please let us know. Thank you!


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Review from Lisa C (Niece of Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our uncle joined Spencer Court in March 2023. From the very start he has been made welcome, he felt at home straight away. The care and attention he has received has been of an extremely high standard. He feels safe and secure.
The home is well-led and managed. Staff are efficient and extremely helpful.
As
a family, we have appreciated the support we have received to help our uncle at what can be a time of adjustment and change.

Reply from Helen Dearing, On behalf of the team at Spencer Court

Thank you for your review and one I'm sure will help others in a similar position. I'm so pleased your uncle is thriving with us; we love having him here. Please, if there is anything else we can do for him, just ask. You and your family are always welcome, and we look forward to seeing you again soon.


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Review from Maureen A (Sister of Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is at Spencer Court, which is excellent in all aspects. Very clean and she is well looked after. Very nice staff and plenty of entertainment to keep her happy. Food very good.

Reply from Helen Dearing, On behalf of the team at Spencer Court

Thank you for your kind feedback and for taking the time to write us a review. I'm glad your sister is happy; we love having her here with us at Spencer Court.


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Review from Nicole W (Daughter-in-law of Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing home, everyone is so caring. The room is immaculate and she is so well looked after. Trips are organised regularly and events. Thank you to everyone who looks after my mother-in-law.

Reply from Helen Dearing, On behalf of the team at Spencer Court

Thank you for your kind words. It is a pleasure caring for your mother-in-law; she has definitely settled into life here at Spencer Court. If there is anything more we can do to help her, please just ask.


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Review from Jane D (Daughter of Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Spencer Court in Woodstock is a wonderful care home. I could not be more happy with the care of my father. They are all truly wonderful people doing a wonderful job and I recommend them highly.

Reply from Helen Dearing, On behalf of the team at Spencer Court

Thank you for taking the time to write us a review, and I'm glad to hear your dad is doing so well with us. It's great to have him as part of our Spencer Court family! We will share this review with the whole team here; they will be thrilled to hear how highly you think of us. Thank you so much!


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Review from Michael H (Brother of Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is being really well looked after and cared for.
The staff are lovely, kind and thoughtful.
I wish she could stay here permanently.

Reply from Helen Dearing, On behalf of the team at Spencer Court

Thank you for your kind words. We love having your sister here with us; she is most definitely part of our Spencer Court family. If there is anything else we can do for her or you, please let us know. Your review will be shared with all of our staff and volunteers; they will be so thrilled to read this. Thank you!


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Review from Peter G (Son of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Took my mother out in the car and staff cannot be more helpful. I phone most weeks and again no complaints. Very pleased with my mother's care.

Reply from Helen Dearing, On behalf of at Spencer Court

Thank you for taking the time to write us a review, and I'm glad to hear you feel your mother is being cared for so well. It's great to have her as part of our Spencer Court family! If there is anything else we can do for her, or for you, please just let us know.


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Review from S P (Son of Resident) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a friendly and welcoming home, where Mum has been so happy for several years.
There are lots of stimulating activities, definitely 'something for everyone'. And quiet time for those who want it, important to Mum, who loves a good book.
The team who look after the residents are absolutely wonderful.

Reply from Rowen Campbell, On behalf of the team at Spencer Court

Thank you for your kind words about Spencer Court. We're delighted your mum is so happy with us, and the team will be really pleased to hear your positive feedback - we appreciate you taking the time to submit a review.


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Review from A W (Daughter of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Spencer Court for several years. When I go to visit him, it is obvious that the staff look after him well. He is happy being there and realises he is in the right place. I did join a get-together with staff and residents (cheese and wine); it was nice to meet other residents. Unfortunately,
Dad was not well enough to go but would have liked to. This get-together did help us to know more about each other.

Reply from Rowen Campbell, On behalf of the team at Spencer Court

Thank you for your feedback - it really is much appreciated by the team. I'm glad to hear your Dad is so settled at Spencer Court and that you found the get-together useful. Please don't hesitate to ask any member of the team if you or your Dad need anything at all.


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Review from Stella J (Daughter of Resident) published on 4 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Spencer Court for nearly two years. She died on 2nd March 2023. I could not have wished for a better standard of care for her. She was treated with love, care and compassion. She was respected and treated with dignity. Every member of staff, without fail, went above and beyond
for my mum. Nothing was too much trouble for her. In her final weeks, the care was exemplary with the staff being so gentle and loving. Mum was kept clean and tidy as her condition prevented her from looking after herself. As her final days approached, the staff absolutely took her to their hearts and kept her comfortable and pain-free.
I have nothing but gratitude and thanks to them for looking after Mum the way they did. They made her final days and hours as peaceful as possible and gave me the peace of mind that only comes with the caring and compassionate people they are.
I would not have wished her to have been anywhere other than Spencer Court.

Reply from Eleanor Hardy, on behalf of the team at Spencer Court

Thank you for taking the time to write us a review at this difficult time - we are so sorry for your loss. It was such a privilege for the team at Spencer Court to be able to care for your mum, and she will be missed by us all. I will make sure the team sees your feedback, as I know it means a lot to them.


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Review from J B (Niece of Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative had a recent stay in Spencer Court to convalesce following a hospital admission. The home is bright, cheerful and has a positive feel. All the staff we met were caring and worked as a team. The activities and outings arranged were food and enabled my aunt to visit places she had not been
to for a while. The Christian ethos was particularly encouraging and welcoming. We were sorry when my relative had to go home, but felt the stay had been very beneficial to her.

Reply from Rowen Campbell, on behalf of the team at Spencer Court

Thank you for sharing your aunt's experience of their time at Spencer Court - I'm glad it was so positive for her. We appreciate your comments, and I'll make sure the team sees them, as I know they love to hear feedback from our residents and their families.


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Review from Michael J (Resident) assisted by family/friend published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You wouldn't find another place like this.
The girls are all so nice - all have been good.
Beautiful.

Reply from Freya Higgs, Marketing Administrator at Spencer Court

Thanks for your feedback. I will pass on your kind words to our team.


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Review from J P (Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I get really well looked after. I do want to spend time in my room reading and do enjoy joining in with activities as well. Because I have lived and worked in the area for 40 years, I have friends and family around to come and see me and take me out, so I am a lucky lady.

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Review from S T (Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has dementia and came here in August 2021, and I joined him in March this year. It was unwise for me to continue to live alone. I do not regret the precision because I have found another caring family at the care home. It is my loved home now.

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Review from Sue M (Friend of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was easy to book a time to visit, and I was welcomed on arrival and taken to my friend's room. She was in good spirits and obviously felt at home at Spence Court. Her room was newly decorated, clean and tidy. My friend enjoyed the easy access to the garden, social activities and meals cartering for
her dietary needs. The staff were friendly and offered me a drink at coffee/tea time.

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Review from L H (Daughter of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy to have my mother as a resident. She is very well looked after and safe, which is very important to me. Just spent an amazing Platinum Jubilee Celebration at Spence Court, where the staff organised a lovely event for the residents and family.

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Review from M F (Daughter of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended the Jubilee garden party at Spencer Court. It was a joy to observe all the staff and residents having a good time together. The genuine warmth and affection from the staff were evident while always taking the care necessary and being respectful. So glad my dad is in good hands.

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Review from M S (Daughter of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We attended the Jubilee party, which my mother attended, so we spoke to her and her friends. Later we went up to see my father, who was in bed as he was not well. He was pleased to see us, and we hope to see them both again quite soon. Thank you for all your help with them.

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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Spencer Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.824 for Spencer Court is calculated as follows: ( (326 Excellents x 5) + (63 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 392 Ratings = 4.824

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Spencer Court is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (4)

Angela

Angela Champ

Job Title: Home Manager

Joined: 2023

Angela began her career in the care sector as soon as she turned 18 following providing care to a family member at a young age, she knew this was the career for her from that moment. She loves making a difference to individuals residing in the home and supporting her teams within their roles.


She has progressed within her career in a nursing home environment and throughout the last 11 years, she has been privileged to have been provided the most outstanding training and support to be able to confidently manage Spencer Court and to support each and every staff member to achieve their goals and be the best they can be.


She has an NVQ level 3 in health and social care, a city and guilds accredited living in my world dementia qualification and she is currently In progress with her level 5 management NVQ. The dedicated team at Spencer Court work with her to deliver the highest standards of person-centred care and achieve the best outcomes in every aspect for each individual residing at the home.


She feels privileged to take care of people’s loved ones and treat each individual as she would her own family
.
Spencer Court is a beautiful home situated in the outstanding community of Woodstock and we certainly take every opportunity to make frequent visits with our residents to the beautiful Blenheim Palace.


Angela has lived in Oxford all her life and in her spare time, she enjoys spending time with her daughter, partner & family, reading and attending to her allotment.


Jane

Jane Ravenhill

Job Title: Head of Care

Jane has worked at Spencer Court since 2012, starting her career as a carer before working her way up to care leader and now the head of care. Jane holds a number of qualifications in health and social care and has recently completed her level 4 diploma in Adult care and also holds a level 3 diploma in leadership and management. Jane knew she always wanted to work in the care sector following caring for both Grandparents when she was younger.


Jane has many fond memories of working at Spencer Court over the years and feels it a very lovely place to work, it feels part of a community and the residents and staff make it so warm and welcoming. She feels they are so lucky to have a link with Blenheim Palace which means lots of trips up to the Palace and grounds when the weather permits.


Jane enjoys spending time with her young family in her free time including walking their dog, going on day trips and holidays. She enjoys gardening and spending time outdoors where she can.


Carole 'Candy'

Carole 'Candy' Andrews

Job Title: Care Leader

Candy has been one of Spencer Court’s Care Leaders since 2017 and has over 20 years’ experience working in the care sector, holding Health and Social Care NVQs at levels 2 and 3. She started as a cook and then decided to step into the care team, eventually becoming care leader.


Candy loves talking to the residents and her caring nature means she finds it easy to be supportive towards them as well as towards her colleagues.


Elaine

Elaine Glastonbury

Job Title: Chef

Joined: 2022

Elaine is our chef here at Spencer Court. She joined us after a long career in catering which has seen her working in hospitals, private houses, pubs, and cafes. Elaine has always loved working with food and has gained many qualifications in catering and hospitality as well as team management to support her practical experience.


Elaine enjoys working at Spencer Court; she says her team is like a little family in the kitchen and she enjoys working as part of that team. She loves preparing meals for the residents and ensuring they have a balanced and nutritious diet.


Building on that, Elaine’s goal is to see that each resident is happy with their meals and that she can provide the little extras they so enjoy so that everyone has their favourite things.


Out of work, Elaine loves gardening and DIY as well as Jazzercise. She even taught Jazzercise for five years! It helps keep her fit and well, emotionally and physically.