Spencer Court

Union Street, Woodstock OX20 1JG
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9.8 93 Reviews
Spencer Court is registered for forty-six residents and offers a team of skilled and friendly carers, able to provide residential, early-stage dementia and respite care for older people.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.
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Care Provided by Spencer Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 46 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Angela Champ (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Single Rooms with ensuite Wet Room (46)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Spencer Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,550 – £1,630
    • RESPITE Self-Funded Residential Care £1,695 – £1,780

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Spencer Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Spencer Court Reviews (93)

Total of 93, showing 41-60
9.8

Spencer Court has a Review Score of 9.8 (9.809) out of 10, based on 30 reviews in the last 2 years. Over all time Spencer Court has 93 reviews.

Overall Experience

  • 65
  • 28
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Date Published

93
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10
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63

Review from Polly K (Daughter of Resident) published on 12 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I found that Spencer Court was the perfect place for my elderly mother, who needs full-time care. She arrived there in a very weak state but has managed to improve with help from everyone at the home.
She is very comfy and happy there, and the staff have been wonderful to us when we visit.

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Review from John B (Husband of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife seems in good health and spirit.
Always pleased to see me, wanted to know when I was coming again.

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Review from S D (Son of Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so pleased to see how Mum is doing under the wonderful professional care she has been getting at Spencer Court. Everyone here has also been so helpful with the family about visiting and staying in touch with Mum.

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Review from Sue W (Granddaughter of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with Spencer Court, my grandmother who is 107 having moved from another home in March. Although due to Covid we have not been able to view inside the home from what we have seen the conditions appear far superior to that of the other home. The staff have been very supportive, and in particular,
a couple of staff members have given excellent service and I am at ease that my grandmother is being very well cared for.

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Review from David J (Power of Attorney of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I made a socially distanced outdoor visit to my resident cousin. This was my first visit and was agreeably surprised with how pleasant and attractive the enclosed garden is. I was treated very courteously by all the staff whom I met and appreciated their care and expertise in dealing with the present
rigorous Covid regulations.

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Review from R W (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to Spencer Court two days before Christmas, and what a lovely place it is. The staff are lovely, all very helpful and willing to help with any questions we have. It's been strange not being able to see Mum until recently, but Spencer Court has done all they can to keep in contact, re, my
mum. Mum also like the food, which is very high praise from a very fussy eater. Thank you!

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Review from Andrew H (Son of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved from another home about a month ago where she was very well looked after. First impressions of Spencer Court are very good, but still slightly limited due to Covid rules. It looked very clean, and well looked after, and the staff are very friendly. The cubicle for visiting is very good.

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Review from A P (Resident) published on 9 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very happy and caring home to live in. Very helpful staff and very friendly. Usually very busy but always have time for a quick chat.

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Review from A D (Son of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am very happy with the level of care provided for my mother. All the staff, from the manager to the carers, cleaners, cooked etc are warm and caring. I can only praise the staff at this facility. However, I do have a concern that head office management has been slow and non-proactive to deal
with covid. More autonomy should be given to the site managers so that action can be taken more immediately. The recent inclusion of a visitor 'pod' does not provide privacy for the resident, and anyone can listen to the conversations. This lack of privacy is not good.

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Review from Richard M (Son of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in Spencer Court for almost 18 months and has been looked after very well with dignity and respect. The staff are to be highly congratulated on the way they have dealt with the pandemic and the fact that they have kept the virus out of the home so far. Whilst it has been difficult
for all concerned not to see their loved ones much over the recent months it has all been for residents benefit. Well done and thank you all.

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Review from Roger M (Nephew of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last 4 and a half years that my aunt has been at Spencer Court, she has been treated with dignity and all the care team have made her welcome and supported here to the very end of her life. We are most grateful for the care she received. Thank you so much.

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Review from J B (Daughter of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came for a social distant 15-minute garden visit during lockdown. I was welcomed in and assessed professionally with a very friendly manner as normal. Mum was waiting comfortably in the shade for me and when it was time to leave the staff explained to mum why I had to go simply and plainly staff always
helpful, polite and caring.

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Review from James M (Godson of Resident) published on 23 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was pleased to feel more of a welcome from staff when I visited yesterday and I was even given a cup of tea. This may be a small thing but it makes a big difference after a long journey. Thank you for taking my previous feedback into account.
Spencer Court is efficiently run and my godmother
remains well cared for.

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Review from H A (Daughter of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Took a while for my mother to settle in, but now she loves residing at Spencer Court told me she feels like the queen and does not have to do anything and all the care staff are very nice to her. My only concern is with getting her toenails cut, she suffers from vascular dementia and her legs and ankles
swell up and I had to mention this to the manager as her slippers were ill-fitting. I am happy to see that since an activities coordinator has been appointed there are lots of things for the residents to do.

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Review from K F (Daughter of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is well cared for by caring staff. She enjoys most of her meals. Any problems seem to be addressed quickly although I sometimes have to bring the matter to the staff's attention more than once. I feel she could benefit from more 1:1 time as she isn't great at socialising.

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Review from L B (Daughter of Resident) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am not a fan of care homes but if this is the only option for your relatives, then it's a purpose-built building. Carers are all friendly and caring. I always think you could do with more so they have shifts of actually spending quality time with the residents. Sometimes when my father needs toiletries,
clothes etc we don't get any notice. My father, suffering with dementia seems happy and enjoys all the attention from staff.

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Review from M M (Daughter of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having visited 4 times a week in the past 4 years I would like to congratulate the cleaning staff on their amazing efforts to keep the whole home clean and tidy. Apart from a few carers, I can say that 80% are caring and professional in their approach to residents and their visitors. Well done all.

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Review from Mary T (Sister of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management and staff are always helpful, welcoming and smiling, even when they are especially busy. I feel my brother is well looked after.

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Review from H M (Son of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Spencer Court at the end of January 2019. Since then he has been very well cared for by the excellent staff. From my point of view, he is safe, warm, comfortable and well fed. All the staff seem to be very caring, kind and full of good humour. Who knows how much longer he has left
at G4 but at least we know he will end his days in comparative comfort.

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Review from Melinda V (Daughter of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly helpful staff. Cheerful under sometimes difficult circumstances. Activities are good although my mum could sometimes do with a bit more encouragement to take part. Rooms are clean and pleasant.

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Current Review Score: 9.8 (9.809)

Overview of Review Score

The Review Score of 9.8 (9.809) out of 10 for Spencer Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.809 for Spencer Court is calculated as follows: ( (291 Excellents x 5) + (62 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 356 Ratings = 4.809

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Spencer Court is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

Top 20 Large Care Home Groups 2024

Recipient: The Orders of St John Care Trust

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: The Orders of St John Care Trust

Date: Tuesday 28 Feb 2023 More details

Top 20 Large Care Home Groups 2021

Recipient: The Orders of St John Care Trust

Date: Wednesday 30 Jun 2021 More details

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Meet the Team (4)

Angela

Angela Champ

Job Title: Home Manager

Joined: 2023

Angela began her career in the care sector as soon as she turned 18 following providing care to a family member at a young age, she knew this was the career for her from that moment. She loves making a difference to individuals residing in the home and supporting her teams within their roles.

She has progressed within her career in a nursing home environment and throughout the last 11 years, she has been privileged to have been provided the most outstanding training and support to be able to confidently manage Spencer Court and to support each and every staff member to achieve their goals and be the best they can be.

She has an NVQ level 3 in health and social care, a city and guilds accredited living in my world dementia qualification and she is currently In progress with her level 5 management NVQ. The dedicated team at Spencer Court work with her to deliver the highest standards of person-centred care and achieve the best outcomes in every aspect for each individual residing at the home.

She feels privileged to take care of people’s loved ones and treat each individual as she would her own family
.
Spencer Court is a beautiful home situated in the outstanding community of Woodstock and we certainly take every opportunity to make frequent visits with our residents to the beautiful Blenheim Palace.

Angela has lived in Oxford all her life and in her spare time, she enjoys spending time with her daughter, partner & family, reading and attending to her allotment.

... Read more
Jane

Jane Ravenhill

Job Title: Head of Care

Jane has worked at Spencer Court since 2012, starting her career as a carer before working her way up to care leader and now the head of care. Jane holds a number of qualifications in health and social care and has recently completed her level 4 diploma in Adult care and also holds a level 3 diploma in leadership and management. Jane knew she always wanted to work in the care sector following caring for both Grandparents when she was younger.

Jane has many fond memories of working at Spencer Court over the years and feels it a very lovely place to work, it feels part of a community and the residents and staff make it so warm and welcoming. She feels they are so lucky to have a link with Blenheim Palace which means lots of trips up to the Palace and grounds when the weather permits.

Jane enjoys spending time with her young family in her free time including walking their dog, going on day trips and holidays. She enjoys gardening and spending time outdoors where she can.

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Carole 'Candy'

Carole 'Candy' Andrews

Job Title: Care Leader

Candy has been one of Spencer Court’s Care Leaders since 2017 and has over 20 years’ experience working in the care sector, holding Health and Social Care NVQs at levels 2 and 3. She started as a cook and then decided to step into the care team, eventually becoming care leader.

Candy loves talking to the residents and her caring nature means she finds it easy to be supportive towards them as well as towards her colleagues.

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Elaine

Elaine Glastonbury

Job Title: Chef

Joined: 2022

Elaine is our chef here at Spencer Court. She joined us after a long career in catering which has seen her working in hospitals, private houses, pubs, and cafes. Elaine has always loved working with food and has gained many qualifications in catering and hospitality as well as team management to support her practical experience.

Elaine enjoys working at Spencer Court; she says her team is like a little family in the kitchen and she enjoys working as part of that team. She loves preparing meals for the residents and ensuring they have a balanced and nutritious diet.

Building on that, Elaine’s goal is to see that each resident is happy with their meals and that she can provide the little extras they so enjoy so that everyone has their favourite things.

Out of work, Elaine loves gardening and DIY as well as Jazzercise. She even taught Jazzercise for five years! It helps keep her fit and well, emotionally and physically.

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