It is my Nan's 'home away from home' and I couldn't have wished for a better place
Samantha H (Granddaughter of Resident)
The high quality of the Spencer Court accommodation and facilities were excellent
Maurice S (Husband of Resident)
It was wonderful and such a relief to see my mum settle so easily and so happily into the home.
Joy L (Daughter of Resident)
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Spencer Court has a Review Score of 9.8 (9.824) out of 10, based on 33 reviews in the last 2 years. Over all time Spencer Court has 93 reviews.
Review from Samantha H (Granddaughter of Resident) published on 7 January 2019
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Overall Experience
5.0 out of 5
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Review from Linzi F (Daughter of Resident) published on 18 December 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from M M (Daughter of Resident) published on 8 October 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Review from Joy L (Daughter of Resident) published on 8 October 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Treated with Dignity
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Review from Maurice S (Husband of Resident) published on 8 October 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Review from Shirley M (Resident) assisted by family/friend published on 31 May 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from C S (Niece of Resident) published on 8 March 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Alison T (Daughter of Resident) published on 10 November 2017
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Overall Experience
5.0 out of 5
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Review from Carol H (Daughter of Resident) published on 1 November 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
She is well looked after and we are very pleased with all the staff and the extra mile they go to
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Review from Janis C (Daughter of Resident) published on 26 October 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Review from H S (Resident) published on 1 August 2017
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Allan B (Son of Resident) published on 17 July 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Care / Support
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Treated with Dignity
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Review from L T (Nephew of Resident) published on 31 May 2017
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Overall Experience
5.0 out of 5
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Review from JW (Daughter of Resident) published on 27 September 2016
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Review from Joy P (Resident) published on 23 September 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Review from Felicity T (Son of Resident) published on 16 May 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Treated with Dignity
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Review from Nina D (Daughter of Resident) published on 13 January 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Jack F (Son of Resident) published on 13 January 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from M H (Friend of Resident) published on 7 January 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from S H (Daughter-in-law of Resident) published on 7 January 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Care / Support
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The Review Score of 9.8 (9.824) out of 10 for Spencer Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.824 for Spencer Court is calculated as follows: ( (326 Excellents x 5) + (63 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 392 Ratings = 4.824
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Spencer Court is based on 33 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 33 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Jan 2018
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2023
Angela began her career in the care sector as soon as she turned 18 following providing care to a family member at a young age, she knew this was the career for her from that moment. She loves making a difference to individuals residing in the home and supporting her teams within their roles.
She has progressed within her career in a nursing home environment and throughout the last 11 years, she has been privileged to have been provided the most outstanding training and support to be able to confidently manage Spencer Court and to support each and every staff member to achieve their goals and be the best they can be.
She has an NVQ level 3 in health and social care, a city and guilds accredited living in my world dementia qualification and she is currently In progress with her level 5 management NVQ. The dedicated team at Spencer Court work with her to deliver the highest standards of person-centred care and achieve the best outcomes in every aspect for each individual residing at the home.
She feels privileged to take care of people’s loved ones and treat each individual as she would her own family
.
Spencer Court is a beautiful home situated in the outstanding community of Woodstock and we certainly take every opportunity to make frequent visits with our residents to the beautiful Blenheim Palace.
Angela has lived in Oxford all her life and in her spare time, she enjoys spending time with her daughter, partner & family, reading and attending to her allotment.
Job Title: Head of Care
Jane has worked at Spencer Court since 2012, starting her career as a carer before working her way up to care leader and now the head of care. Jane holds a number of qualifications in health and social care and has recently completed her level 4 diploma in Adult care and also holds a level 3 diploma in leadership and management. Jane knew she always wanted to work in the care sector following caring for both Grandparents when she was younger.
Jane has many fond memories of working at Spencer Court over the years and feels it a very lovely place to work, it feels part of a community and the residents and staff make it so warm and welcoming. She feels they are so lucky to have a link with Blenheim Palace which means lots of trips up to the Palace and grounds when the weather permits.
Jane enjoys spending time with her young family in her free time including walking their dog, going on day trips and holidays. She enjoys gardening and spending time outdoors where she can.
Job Title: Care Leader
Candy has been one of Spencer Court’s Care Leaders since 2017 and has over 20 years’ experience working in the care sector, holding Health and Social Care NVQs at levels 2 and 3. She started as a cook and then decided to step into the care team, eventually becoming care leader.
Candy loves talking to the residents and her caring nature means she finds it easy to be supportive towards them as well as towards her colleagues.
Job Title: Chef
Joined: 2022
Elaine is our chef here at Spencer Court. She joined us after a long career in catering which has seen her working in hospitals, private houses, pubs, and cafes. Elaine has always loved working with food and has gained many qualifications in catering and hospitality as well as team management to support her practical experience.
Elaine enjoys working at Spencer Court; she says her team is like a little family in the kitchen and she enjoys working as part of that team. She loves preparing meals for the residents and ensuring they have a balanced and nutritious diet.
Building on that, Elaine’s goal is to see that each resident is happy with their meals and that she can provide the little extras they so enjoy so that everyone has their favourite things.
Out of work, Elaine loves gardening and DIY as well as Jazzercise. She even taught Jazzercise for five years! It helps keep her fit and well, emotionally and physically.
