Townsend House

Bayswater Road, Headington, Oxford OX3 9NX
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9.2 76 Reviews
  • Townsend House, Oxford
Townsend House is a forty-five capacity care home situated in the Headington area of Oxford in peaceful and beautifully tended grounds. Townsend is dedicated to person-centred methods and offering quality residential, early-stage dementia and respite care for older people.

This traditional home from home has some lovely newly refurbished communal lounges where you can enjoy the company of others, take part in activities or simply sit down and read a good book.

It's surrounded by a large beautiful garden, with a plethora of colourful flowers, where many like to enjoy the shade of the mature trees or play a game of chess on the large outdoor chessboard. Inside, there is a themed cafe, which is the perfect spot to invite your family and friends for a coffee and a slice of homemade cake.

There are strong links with the local community who often visit to join in one of their special events.

The Orders of St John Care Trust is a care charity and provider and are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

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Care Provided by Townsend House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 45 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lisa Oliver (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1995
    • Number of floors: 1

Funding & Fees Guide for Townsend House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,235 – £1,285
    • RESPITE Self-Funded Residential Care £1,235 – £1,285

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Townsend House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Television point in own room
  • Wheelchair Access

Townsend House Reviews (76)

Total of 76, showing 1-20
9.2

Townsend House has a Review Score of 9.2 (9.215) out of 10, based on 21 reviews in the last 2 years. Over all time Townsend House has 76 reviews.

Overall Experience

  • 34
  • 39
  • 1
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Date Published

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Review from J C (Friend of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother lived here until he passed, he was very well cared for and happy. Along our journey I made friends with other residents and still visited from time to time, it is so nice to see the happiness and care still being given when I walk in. It's always so clean and smells good. Thank you for taking
such good care of my friends.

Reply from Helen Dearing, On behalf of the team at Townsend House

Thank you for your lovely review of our home, we are so grateful. We loved caring for your brother and getting to know you both. He is very much missed. Thank you for still coming to visit us all, we love welcoming you and seeing you interact with the residents. You're always welcome here.


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Review from Margaret C (Wife of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has dementia. When I collect him from daycare at Townsend House he is animated and happy. He loves all the staff who have taken such good care of him and engaged him in activities that he has enjoyed. My thanks to Townsend House.

Reply from Helen Dearing, On behalf of the team at Townsend House

Thank you so much for your kind review. It's an absolute pleasure having your husband attend our daycare. He is so kind and friendly and has integrated really well. Please let us know if there is anything else we can do for him.


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Review from A H (Wife of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at the day care are kind, friendly, and caring, which helped my husband to settle in without a problem. Also it is good to know that there are enough people to look after the users to meet individual needs. In addition, as my husband likes to wander about most of the time, there are enough rooms
inside and a big garden outside, which I think is a massive bonus.

Reply from Helen Dearing, On behalf of the team at Townsend House

Thank you for your fabulous review of our home and our new daycare service. We have really enjoyed welcoming your husband into our daycare and he has settled in really well with the other residents and staff. He is a pleasure to care for. I will pass on your feedback to the team, who will be thrilled to read how positive you are about the home's facilities and garden. Please let us know if there is anything else we can do for your husband.


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Review from Rita M (Niece of Resident) published on 2 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been in Townsend House for 7 years, was about to go into her eighth year but sadly died on 02/11/2024. She was very happy and really enjoyed her home. Carers have been wonderful along with the other staff. Me and my cousins are so pleased Aunty was happy, thanks to the care she received.
A very good recommendation from us.

Reply from Rowen Campbell, on behalf of the team at Townsend House

We are all so sorry for your loss. It was an honour to care for your aunt, and she will be missed by everyone at Townsend House. Please don't hesitate to ask if there is anything more we can do to support your family. We appreciate you taking the time to write us a review and sharing your experiences of our home.


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Review from Mary T (Daughter of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad had a week's respite. He found the staff and care team friendly and nothing was too much trouble. He enjoyed a couple of baths and one of the care team even played Irish music. Dad enjoyed the food, porridge for breakfast, kitchen staff friendly and chatty. Dad didn't partake in any activities during
his weeks stay. Overall dad enjoyed his week, bit of culture shock as he's very independent and currently lives on his own and cares for himself. His bedroom and ensuite suited him well.

Reply from Helen Dearing, On behalf of the team at Townsend House

Thank you so much for leaving us such a great review of your dad's respite stay with us. It was a pleasure caring for him. I will pass on your comments to our staff. We'd love to see your dad again, he's more than welcome to join us for our monthly coffee morning or at one of our events. Our next event is December 14th, and our Christmas bazaar. All welcome. Thanks!


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Review from S H (Daughter of Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has only been here for a few weeks but she has settled in really quickly. She seems happy and well looked after. Good range of activities, along with hairdresser and podiatrist. Lovely conservatory if there are a lot of visitors. The staff are lovely.

Reply from Helen Dearing, On behalf of the team at Townsend House

Thank you so much for your review, we really appreciate it. It's great to hear that your mum has settled in so well. It's a pleasure caring for her. We have a few events happening at Townsend over the next few weeks, we'd love to see you if you can make them. Very best wishes.


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Review from G H (Son of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, helpful and attentive.

Reply from Helen Dearing, On behalf of the team at Townsend House

Thank you so much for your review, we are really grateful for your very kind words. We pride ourselves on friendly, caring staff and for you to acknowledge this means the world.


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Review from H B (Daughter of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for about two years now. The staff are always polite and helpful. Mum is happy to join in with activities and staff help her when she is unsure. We are able to visit often and it is convenient at various times.

Reply from Helen Dearing, On behalf of the team at Townsend House

Thank you so much for leaving us a lovely review. It's a pleasure caring for your mum and it's great to see her getting involved with our activities and socialising with others. Do come and say hello next time you are visiting.


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Review from C C (Daughter of Resident) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers have shown kindness and care throughout Mum's stay at the home. The room is kept immaculately clean and Mum's things are well looked after. The staff have been more than willing to answer questions. The meals are well-prepared and nutritious. Mum has been making friends and enjoying her stay.
I am very grateful to everyone at Townsend House.

Reply from Helen Dearing, On behalf of the team at Townsend House

We are so grateful for your lovely review, thank you. We love having your mum reside with us, she is a great asset to our home and gets on well with the residents and staff. We pride ourselves on our facilities, care and housekeeping. Do come and say hello next time you are visiting.


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Review from Paul D (Grandson of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandmother first arrived at this care home under respite whilst her needs were discussed with family and social services; straight away we noticed how clean and bright this home was.
The staff have provided an excellent level of care and attentiveness and treated my grandmother with dignity as
she now resides at the home permanently; a decision reached by how well the care home initially supported and catered to my grandmother's needs.
I have visited several care homes over the years when visiting relatives and this one ranks amongst the best I have been to, the activities are engaging and the staff are welcoming and provide a lovely environment for when family visits.

Reply from Helen Dearing, On behalf of the team at Townsend House

Thank you for your great review of our home; we really appreciate it. It's an absolute pleasure caring for your grandmother, and we love how she has settled her since coming for respite. Our staff will be so thrilled to read how highly you rate the care we provide, and the activities we put on, as well as the home's facilities. Thanks once again and please come and say hi and join us for tea and cake. Our door is always open.


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Review from Barry W (Nephew of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, good cleanliness throughout.

Reply from Helen Dearing, On behalf of the team at Townsend House

Thank you for leaving us a review, we are really grateful you have taken the time to comment on our friendly staff and clean home.


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Review from D R (Son-in-law of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since moving to the home, my mother-in-law has been very happy, feels very safe and thinks the staff are very friendly and supportive.

Reply from Helen Dearing, On behalf of the team at Townsend House

Thanks so much for your review, we really appreciate it. It's great caring for your mother-in-law, she's settled in well and always looks so happy. Please come and say hello next time you're visiting us.


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Review from K B (Son of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant staff. Clean and tidy facilities.

Reply from Helen Dearing, On behalf of the team at Townsend House

Thank you for reviewing our home and facilities, we greatly appreciate it.


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Review from Martin M (Son of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, kind-hearted staff.

Reply from Helen Dearing, On behalf of the team at Townsend House

Thanks so much for your kind review. It's great to hear how highly you rate our staff. We think they're pretty great too!


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Review from P B (Son-in-law of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

What can I say? The home is basic, clean and tidy but the staff are far from it. The staff are very kind, warm and caring and go out of their way to make everyone happy, including us, the visitors. My mother-in-law seems to love it there; she is happier than ever, which is great to see. Thank you to
all the staff for being so good.

Reply from Helen Dearing, On behalf of the team at Townsend House

Thanks so much for leaving this amazing review! We are so proud of our staff; they really do go above and beyond for our residents. It's not just a job to them. It's lovely to hear and see how happy your mum is; we love having her here at Townsend! Thank you.


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Review from S B (Daughter of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been moved to Townsend House for a temporary situation. I really love the staff, they are funny, and nothing is too much trouble. One member of staff is lovely. We can come anytime, and you can see they all really care.

Reply from Helen Dearing, On behalf of the team at Townsend House

Thank you for reviewing our home; we greatly appreciate it. Our staff really are great, and nothing is too much trouble. Thank you!


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Review from C N (Daughter of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the care and support provided are good and my mother appears well and comfortable. There is a real sense of care and affection for residents which is so important. Although some facilities look a little tired, the building and her room are kept clean and tidy. Not sure how many activities are
organised but nice that photos are taken. Would be beneficial to receive regular updates on my mother, especially following a weekly GP visit.

Reply from Rowen Campbell, on behalf of the team at Townsend House

Thank you for your feedback and for taking the time to complete the review. I'm glad your mother is doing well with us at Townsend House and if there is anything we can do for you or your mother, please don't hesitate to ask.


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Review from J F (Daughter of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is nice and the care is fine - sometimes the food is not always suitable for old people with small appetites. A little fish in parsley sauce and small sausages instead of the big ones. The meat is not always tender, but mostly it's fine. The activities lady has left, will she be replaced as
she did a lot of different things with the residents?

Reply from Rowen Campbell, on behalf of the team at Townsend House

Thank you for your feedback and for taking the time to fill out a review card. Yes, we have a new activities coordinator in post as we know how important it is to have a varied programme that all residents can get involved in.


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Review from Karen W (Daughter of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been here for one year now. I live quite local so I can call into the home at any time. The staff are very accommodating, their job is a very demanding one. When fully staffed, the home runs very smoothly. What I see going on, I would think goes on in every home. My mum is as happy as
a dementia person can be, I think this home is a good one. I'm happy with the carers - they have plenty to deal with.

Reply from Helen Dearing, On behalf of the team at Townsend House

Thank you for taking the time to review our home, we greatly appreciate it. We're pleased to hear that your mum is settled and enjoying her life at Townsend House.


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Review from K P (Daughter of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always very friendly and obliging. The staff are very kind to Dad and update us regularly about any change.
Overall, very happy with the care home.

Reply from Rowen Campbell, on behalf of the team at Townsend House

Thank you for taking the time to write us a review. I will share your feedback with the team as I know they appreciate it.


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Current Review Score: 9.2 (9.215)

Overview of Review Score

The Review Score of 9.2 (9.215) out of 10 for Townsend House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.215 for Townsend House is calculated as follows: ( (104 Excellents x 5) + (111 Goods x 4) + (19 Satisfactorys x 3) + (4 Poors x 2) + (8 Very Poors x 1) ) ÷ 246 Ratings = 4.215

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Townsend House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (4)

Chris

Chris Ruane

Job Title: Administrator

Joined: 2015

Chris Ruane is the Administrator at Townsend House. Chris joined OJSCT in 2015 and has worked in administration all her life.
Chris has an NVQ Level 3 in Administration, ILM 1 and 2 in Team Work and Management and has an EU Computer Driving Licence.
Chris was introduced to the care industry through a family member who worked for the Trust. Chris loves the diversity of her role as she gets to meet residents, elderly people and their families.
A particularly fond memory of Chris’s with the residents was when she did a memory walk in the gardens of Oxford which she absolutely loved.
Chris’s hobbies include crochet, barbequing, doing jigsaw puzzles and going for long walks. She also loved caravanning with her children when they were younger and growing vegetables with them.


Lisa

Lisa Oliver

Job Title: Home Manager

Joined: 2024

Lisa joined OSJCT as Home Manager for Townsend House in December 2024. She holds Level 2 and 3 qualifications in Health and Social Care, as well as a qualification in Leadership and Management of Care Services.


With a strong background in the care sector, Lisa is passionate about providing high-quality care and is excited to bring her experience and leadership skills to Townsend House. She looks forward to getting to know her team and making a positive impact within the home.


Outside of work, Lisa enjoys spending time with her family and taking part in outdoor activities. She values the importance of relaxation and reflection in her personal time.


Jackie

Jackie Smith

Job Title: Activity Co-ordinator

Joined: 2023

Jackie is the activities coordinator at Townsend House, Headington. She has been in this role since July 2023.


She loves what she does, it's all about making the residents of Townsend smile and laugh. May it be an activity or a one-to-one.


This is her first adventure in a residential home. She has had a diverse career to date. For seven years, she was a food service manager, offering breakfast and lunch to customers.


She has also worked for seven years as a reservation agent, one year as a customer service agent and six years as a supervisor on the ramp.


Her passion for many years with a two-year college certificate is Photography. She shoots anything from weddings, family reunions, and events, and was even a sports photographer. Jackie has had a couple of photos published in books and has hundreds of photos out there in the digital world.


She was raised in England until she was 17, then moved to America. She spent 37 years in Utah and moved home to England in May 2023. She has 3 children and 5 grandchildren.


Her role as an activities coordinator is extremely rewarding. She is learning a lot every single day working with dementia residents, among others. She loves the new journey she's on and looks forward to her career with OSJCT and Townsend House.


Harry

Harry Chant

Job Title: Head of Care

Joined: 2023

Harry found his calling in the care industry after leaving school and gaining an NVQ2 and 3 in care whilst working in care homes around Oxford. He joined OSJCT as Head of Care at Townsend House in September 2023. He has an extensive background in care and is excited to join the team at Townsend.


He is hoping to progress his career by completing his NVQ level 5 in home management. Harry enjoys working at Townsend House and feels he is settled in well and is an integral part of the team.


When he's not working, he enjoys socialising with friends.


Frequently Asked Questions about Townsend House

What types of Care is Townsend House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Townsend House provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Townsend House have?

There are 45 Single Rooms.

What are the Facilities & Services at Townsend House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Townsend House to the centre of Oxford?

2.8 mile(s) as the crow flies, distance by road may be significantly further.