Townsend House

Bayswater Road, Headington, Oxford OX3 9NX
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9.2 76 Reviews
  • Townsend House, Oxford
Townsend House is a forty-five capacity care home situated in the Headington area of Oxford in peaceful and beautifully tended grounds. Townsend is dedicated to person-centred methods and offering quality residential, early-stage dementia and respite care for older people.

This traditional home from home has some lovely newly refurbished communal lounges where you can enjoy the company of others, take part in activities or simply sit down and read a good book.

It's surrounded by a large beautiful garden, with a plethora of colourful flowers, where many like to enjoy the shade of the mature trees or play a game of chess on the large outdoor chessboard. Inside, there is a themed cafe, which is the perfect spot to invite your family and friends for a coffee and a slice of homemade cake.

There are strong links with the local community who often visit to join in one of their special events.

The Orders of St John Care Trust is a care charity and provider and are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

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Care Provided by Townsend House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 45 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lisa Oliver (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1995
    • Number of floors: 1

Funding & Fees Guide for Townsend House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,235 – £1,285
    • RESPITE Self-Funded Residential Care £1,235 – £1,285

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Townsend House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Television point in own room
  • Wheelchair Access

Townsend House Reviews (76)

Total of 76, showing 21-40
9.2

Townsend House has a Review Score of 9.2 (9.215) out of 10, based on 21 reviews in the last 2 years. Over all time Townsend House has 76 reviews.

Overall Experience

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  • 39
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Date Published

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Review from Lynne H (Daughter of Resident) published on 28 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Mum has been here since Nov 22, and fortunately, we will be moving her soon, we have had a catalogue of bad experiences here. Now on 3rd manager in a year which has not helped, and only recently staff levels have improved, there are many times when staff could not be found and residents would seek
out visitors for help.
The care is not adequate certainly for dementia (either led to the lounge or back to bedrooms) and activities have gone downhill since no activities lead. Every time we visited the residents are just sat around in a big circle sleeping or staring into space.
Food-wise, a lot of residents moan about the quality and they have given mum (coeliac) gluten a few times by mistake or she has demanded the same food as others and they have given it to her which has resulted in a bad stomach many times.
They have mixed up hospital appointments, given her the wrong dose of medication and just seem so disorganised when you ask to check anything.
Can't wait to get out of here.

Reply from Rowen Campbell, on behalf of the team at Townsend House

Thank you for your feedback. I’m sorry that your experience of our home has fallen short of the high standards we expect from ourselves. I will raise the points you’ve shared with our operations team so they can address the concerns you have raised.


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Review from Sarah R (Daughter of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is always well cared for, happy and comfortable when we visit. She has a lovely relationship with the carers, who are always kind and considerate.

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Review from Dave G (Son of Resident) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have reviewed before, but re-iterate that the love and care from everybody involved in the care of my parents whilst in their care was exemplary. As a new experience, at first, it was daunting on visiting, but the staff are so caring and helpful with all the problems that they face they are amazing
and always friendly. Could not recommend Townsend House highly enough. Thank you all.

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Review from Linda D (Friend of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that the staff are very good in their care of residents. In trying times, ie Covid, they do an excellent job with the pressures they have had to deal with on a daily basis and I cannot thank them enough.

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Review from Deborah H (Daughter of Resident) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum entered Townsend House during Covid lockdown. Obviously, we were worried because we couldn't visit for two weeks. Our worries were soon unfounded. The care and cheerfulness of all of the staff is remarkable.
Thank you to all of you for looking after our dear Mum.

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Review from A M (Brother of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been in the care of Townsend House for a couple of months. All seems very good, as far as I can tell. I live many hours drive from Oxford, so I cannot visit frequently. But when I have visited, I can tell by my sister's demeanour that the friendly staff there deal with her idiosyncrasies
well and effectively.

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Review from D G (Son of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad is very happy here and seems very well looked after.

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Review from Linda W (Respite Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I loved staying at Townsend but I still was happy to come home to my family. All the carers and management were lovely and they couldn't do enough for you. I look forward to going to visit them soon.

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Review from Denise K (Daughter of Resident) published on 3 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was moved into Townsend in mid-February due to her severe mobility problems. I am just one of mum's 8 children and we all want to express our sincere thanks to everyone at Townsend. We are all hugely indebted for the kindness and real genuine care given by every single member of the staff,
from those in the dining room to those who provided physical and spiritual care. We will always remember with gratitude how well mum was looked after.

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Review from T E (Daughter of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We would just like to thank all the wonderful staff at Townsend House for all their hard work care and compassion they show our mum at these very uncertain times, and for keeping us updated with all her care needs and updates on how things are as we're in isolation as well. We are so grateful to you
all keep up the good work thanks again from all the family.

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Review from Michael W (Husband of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My association with Townsend House was quite by chance but, from the start in late 2018, I was impressed.
From the manager, head of care, and the administrator, to the care and catering staff, there was and remains now as a sense of purpose and sensitivity to residents and relatives needs.
It is clear
that it is managed well in all aspects, from house-keeping, catering, and especially to care. Everyone's behaviour is purposeful and directed, and it is obvious that all staff are clear about their responsibilities but with a need to be flexible where appropriate.
My following judgements are based on visits to Townsend House, typically twice per week, and for about an hour each time. Similarly, I have attended meetings on-site with the senior staff, GPs, and OCC social service staff. In addition, I have been invited to friends and relative parties in the evenings on a few occasions that have lasted several hours. As a consequence, my personal experience is limited, but I take care to observe.

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Review from Theresa T (Daughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Townsend House for the last year. During that time she has received exceptional care and attention. The dining room is treated like a restaurant, with menus and flowers on the tables. Entertainment and activities are on a daily basis and the garden provides a peaceful
outdoor space. Relatives are treated as part of the family and kept informed with phone calls, newsletters, and events. It is a happy place.

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Review from M P (Son of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, lovely friendly staff always helpful. The food is excellent and very good portions. I would recommend Townsend House.

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Review from J J (Daughter of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot say how pleased I am with mums care. Everything is to a very high standard and all the staff are extremely caring and professional. The meals are out of this world.

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Review from L C (Daughter of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my mothers care plan, except that she would prefer smaller portions of dinners or would be happier with Chicken Soup, as she is unable to eat large portions of lunch.

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Review from R T (Brother of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found all the staff that I have met very caring and professional in the way they treat the people in their care.

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Review from Carol C (Stepdaughter of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival, my father was made to feel at home in his room with his belongings around him. He has settled in well. The staff are very helpful and friendly and never too busy to help.

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Review from Maureen B (Wife of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a comfortable, cosy home with kind and caring staff. The manager is always very positive and serene. She creates a positive atmosphere and the care team are really lovely. My husband is happy and content to live there.

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Review from Anthony W (Resident) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As an emergency entrant, I was treated well.

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Review from Michael C (Friend of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was pleased with the welcome I received when I visited my friend, he has a nice room there and the staff are friendly. The house is clean and tidy, there is a nice lounge and dining room. I was very pleased.

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Current Review Score: 9.2 (9.215)

Overview of Review Score

The Review Score of 9.2 (9.215) out of 10 for Townsend House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.215 for Townsend House is calculated as follows: ( (104 Excellents x 5) + (111 Goods x 4) + (19 Satisfactorys x 3) + (4 Poors x 2) + (8 Very Poors x 1) ) ÷ 246 Ratings = 4.215

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Townsend House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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Meet the Team (4)

Chris

Chris Ruane

Job Title: Administrator

Joined: 2015

Chris Ruane is the Administrator at Townsend House. Chris joined OJSCT in 2015 and has worked in administration all her life.
Chris has an NVQ Level 3 in Administration, ILM 1 and 2 in Team Work and Management and has an EU Computer Driving Licence.
Chris was introduced to the care industry through a family member who worked for the Trust. Chris loves the diversity of her role as she gets to meet residents, elderly people and their families.
A particularly fond memory of Chris’s with the residents was when she did a memory walk in the gardens of Oxford which she absolutely loved.
Chris’s hobbies include crochet, barbequing, doing jigsaw puzzles and going for long walks. She also loved caravanning with her children when they were younger and growing vegetables with them.


Lisa

Lisa Oliver

Job Title: Home Manager

Joined: 2024

Lisa joined OSJCT as Home Manager for Townsend House in December 2024. She holds Level 2 and 3 qualifications in Health and Social Care, as well as a qualification in Leadership and Management of Care Services.


With a strong background in the care sector, Lisa is passionate about providing high-quality care and is excited to bring her experience and leadership skills to Townsend House. She looks forward to getting to know her team and making a positive impact within the home.


Outside of work, Lisa enjoys spending time with her family and taking part in outdoor activities. She values the importance of relaxation and reflection in her personal time.


Jackie

Jackie Smith

Job Title: Activity Co-ordinator

Joined: 2023

Jackie is the activities coordinator at Townsend House, Headington. She has been in this role since July 2023.


She loves what she does, it's all about making the residents of Townsend smile and laugh. May it be an activity or a one-to-one.


This is her first adventure in a residential home. She has had a diverse career to date. For seven years, she was a food service manager, offering breakfast and lunch to customers.


She has also worked for seven years as a reservation agent, one year as a customer service agent and six years as a supervisor on the ramp.


Her passion for many years with a two-year college certificate is Photography. She shoots anything from weddings, family reunions, and events, and was even a sports photographer. Jackie has had a couple of photos published in books and has hundreds of photos out there in the digital world.


She was raised in England until she was 17, then moved to America. She spent 37 years in Utah and moved home to England in May 2023. She has 3 children and 5 grandchildren.


Her role as an activities coordinator is extremely rewarding. She is learning a lot every single day working with dementia residents, among others. She loves the new journey she's on and looks forward to her career with OSJCT and Townsend House.


Harry

Harry Chant

Job Title: Head of Care

Joined: 2023

Harry found his calling in the care industry after leaving school and gaining an NVQ2 and 3 in care whilst working in care homes around Oxford. He joined OSJCT as Head of Care at Townsend House in September 2023. He has an extensive background in care and is excited to join the team at Townsend.


He is hoping to progress his career by completing his NVQ level 5 in home management. Harry enjoys working at Townsend House and feels he is settled in well and is an integral part of the team.


When he's not working, he enjoys socialising with friends.