Townsend House

Bayswater Road, Headington, Oxford OX3 9NX
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9.2 76 Reviews
  • Townsend House, Oxford
Townsend House is a forty-five capacity care home situated in the Headington area of Oxford in peaceful and beautifully tended grounds. Townsend is dedicated to person-centred methods and offering quality residential, early-stage dementia and respite care for older people.

This traditional home from home has some lovely newly refurbished communal lounges where you can enjoy the company of others, take part in activities or simply sit down and read a good book.

It's surrounded by a large beautiful garden, with a plethora of colourful flowers, where many like to enjoy the shade of the mature trees or play a game of chess on the large outdoor chessboard. Inside, there is a themed cafe, which is the perfect spot to invite your family and friends for a coffee and a slice of homemade cake.

There are strong links with the local community who often visit to join in one of their special events.

The Orders of St John Care Trust is a care charity and provider and are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

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Care Provided by Townsend House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 45 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lisa Oliver (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1995
    • Number of floors: 1

Funding & Fees Guide for Townsend House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,235 – £1,285
    • RESPITE Self-Funded Residential Care £1,235 – £1,285

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Townsend House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Television point in own room
  • Wheelchair Access

Townsend House Reviews (76)

Total of 76, showing 41-60
9.2

Townsend House has a Review Score of 9.2 (9.215) out of 10, based on 21 reviews in the last 2 years. Over all time Townsend House has 76 reviews.

Overall Experience

  • 34
  • 39
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Review from T B (Daughter of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cam to the home today and there is a lovely atmosphere. The home is clean and well staffed. I feel my Dad is being looked after well.

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Review from C B (Son-in-law of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has been a resident for nearly 18 months. She suffers from vascular dementia. She can sometimes be confused and the staff are generally patient and kind.

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Review from M R (Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy residents.
Helpful staff.
Good food.

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Review from Derek R (Son of Resident) published on 17 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the home. Clean, tidy with good management. Caring and thoughtful.

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Review from Peter B (Son of Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, suitable accommodation. My father made good relationships with the staff.

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Review from Doug C (Son of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father spent 5 years in Townsend House care home, part of The Orders of St John Care Trust, following a stroke. Throughout his time in the home, he has been cared for with love, respect and great dignity. The staff in the home have always been considerate and attentive to my Father's needs and have
been very keen to create an environment of harmony and fun in which my Father felt completely at home. The love and care shown by the staff became apparent at the end of my Father's life;

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Review from Patricia M (Daughter of Resident) published on 1 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother was not happy here and I was not happy with the level of care. The staff were very kind but the home seemed understaffed for the number of residents. When mother was ill, no medical help was called, although her GP had provided a memo about her delicate health. Despite my continuing requests
to leave her clothes in her room to save things being lost in the laundry, both clean and dirty clothes were removed by the cleaners daily, resulting on one occasion in Mother having no clean clothes and being left in the lounge in her vest. Most residents were taken to the lounge, where they sat in a big circle, making conversation difficult. Mother had no exercise because it was more convenient for the staff to use a wheelchair, although I had explained that she could walk with her frame. She also had a fall, which everyone apologised for but which no-one could explain.
After 10 days' respite care, Mother was confused, disoriented, depressed and in very poor health.

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Review from Tony M (Friend of Resident) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to Townsend House for the first time last week to visit an old friend. I was impressed with the home. The staff was very friendly the manager struck me as being a very warm and caring person, what I found different to other homes was that everyone seemed happy and I spoke to others there and
none of them wanted to go home they said they were all looked after well and those that could mix with others did which is extremely different to other homes.

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Review from C W (Friend of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever we have visited the home we have always received a warm welcome.
We have seen that the residents are well cared for individually, and their group therapy sessions appear to be warm, embracing and encouraging.
The home is brightly decorated with many ornaments and pictures. It is kept clean
and warm and we are always offered refreshments, having travelled a fair distance.

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Review from John M (Nephew of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty is very happy and content.

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Review from Michelle S (Granddaughter of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely, friendly staff. Warm and cosy. Sometimes my grandfather hasn't been given meals or medication. Very clean and tidy.

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Review from Kitty B (Sister of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff was very friendly and welcoming.

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Review from Robert B (Son of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and father well looked after and very happy.

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Review from Gemma M (Granddaughter of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Grandma is looked after and is happy here.
Facilities are improving - more to keep residents entertained.

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Review from Alan L (Son of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very happy in the home, his care is really good, he has a nice room and the lounge is very comfortable. There are lots of staff on hand.

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Review from R B (Son of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad is very happy in the care home. He is enjoying the company of staff and residence and is continuing to improve in all areas, communication and hobbies. We as a family are happy for him and think the care home is making him happy.

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Review from Janet C (Daughter of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with mums care. Maybe a little more privacy when District Nurse visiting residents i.e dressings. I do appreciate though how busy they are.

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Review from Adam B (Resident) published on 8 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Townsend House is a very welcoming residential care home, all of the staff are both friendly and professional whilst providing a fantastic service.

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Review from Deborah W (Resident) published on 8 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, friendly and caring home. The staff are friendly and keen to assist. Residents are well kept and all seem happy, clean and tidy.
Home is spotless no bad smells, tidy decor I would highly recommend.

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Review from L C (Granddaughter of Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan has settled well, started in an upstairs room - we requested downstairs, this was welcomed and changed by staff.


Had her 97th birthday last week, birthday cake and fuss was made, which all the family appreciated.


She had a fall and cut her hand, staff attended efficiently, GP/District Nurse

attended - we are all thoroughly impressed and appreciative of all care given.


The domestic and laundry staff are amazing; friendly, helpful and address Nan by name and are always smiling.


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Current Review Score: 9.2 (9.215)

Overview of Review Score

The Review Score of 9.2 (9.215) out of 10 for Townsend House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.215 for Townsend House is calculated as follows: ( (104 Excellents x 5) + (111 Goods x 4) + (19 Satisfactorys x 3) + (4 Poors x 2) + (8 Very Poors x 1) ) ÷ 246 Ratings = 4.215

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Townsend House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (4)

Chris

Chris Ruane

Job Title: Administrator

Joined: 2015

Chris Ruane is the Administrator at Townsend House. Chris joined OJSCT in 2015 and has worked in administration all her life.
Chris has an NVQ Level 3 in Administration, ILM 1 and 2 in Team Work and Management and has an EU Computer Driving Licence.
Chris was introduced to the care industry through a family member who worked for the Trust. Chris loves the diversity of her role as she gets to meet residents, elderly people and their families.
A particularly fond memory of Chris’s with the residents was when she did a memory walk in the gardens of Oxford which she absolutely loved.
Chris’s hobbies include crochet, barbequing, doing jigsaw puzzles and going for long walks. She also loved caravanning with her children when they were younger and growing vegetables with them.


Lisa

Lisa Oliver

Job Title: Home Manager

Joined: 2024

Lisa joined OSJCT as Home Manager for Townsend House in December 2024. She holds Level 2 and 3 qualifications in Health and Social Care, as well as a qualification in Leadership and Management of Care Services.


With a strong background in the care sector, Lisa is passionate about providing high-quality care and is excited to bring her experience and leadership skills to Townsend House. She looks forward to getting to know her team and making a positive impact within the home.


Outside of work, Lisa enjoys spending time with her family and taking part in outdoor activities. She values the importance of relaxation and reflection in her personal time.


Jackie

Jackie Smith

Job Title: Activity Co-ordinator

Joined: 2023

Jackie is the activities coordinator at Townsend House, Headington. She has been in this role since July 2023.


She loves what she does, it's all about making the residents of Townsend smile and laugh. May it be an activity or a one-to-one.


This is her first adventure in a residential home. She has had a diverse career to date. For seven years, she was a food service manager, offering breakfast and lunch to customers.


She has also worked for seven years as a reservation agent, one year as a customer service agent and six years as a supervisor on the ramp.


Her passion for many years with a two-year college certificate is Photography. She shoots anything from weddings, family reunions, and events, and was even a sports photographer. Jackie has had a couple of photos published in books and has hundreds of photos out there in the digital world.


She was raised in England until she was 17, then moved to America. She spent 37 years in Utah and moved home to England in May 2023. She has 3 children and 5 grandchildren.


Her role as an activities coordinator is extremely rewarding. She is learning a lot every single day working with dementia residents, among others. She loves the new journey she's on and looks forward to her career with OSJCT and Townsend House.


Harry

Harry Chant

Job Title: Head of Care

Joined: 2023

Harry found his calling in the care industry after leaving school and gaining an NVQ2 and 3 in care whilst working in care homes around Oxford. He joined OSJCT as Head of Care at Townsend House in September 2023. He has an extensive background in care and is excited to join the team at Townsend.


He is hoping to progress his career by completing his NVQ level 5 in home management. Harry enjoys working at Townsend House and feels he is settled in well and is an integral part of the team.


When he's not working, he enjoys socialising with friends.