The staff are always polite and helpful. Mum is happy to join in with activities and staff help her
H B (Daughter of Resident)
my mother-in-law has been very happy, feels very safe and thinks the staff are very friendly
D R (Son-in-law of Resident)
Pleasant staff. Clean and tidy facilities.
K B (Son of Resident)
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Townsend House has a Review Score of 9.2 (9.215) out of 10, based on 21 reviews in the last 2 years. Over all time Townsend House has 76 reviews.
Review from Susan H (Sister of Resident) published on 5 April 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Brenda E (Resident) published on 20 December 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from C S (Wife of Resident) published on 24 August 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Margaret M (Daughter of Resident) published on 24 August 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Diane H (Niece of Resident) published on 24 August 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Treated with Dignity
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Review from J C (Daughter of Resident) published on 1 August 2017
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Reply from Vicki Morl, Home Manager at Townsend House
Thank you for taking the time to submit a review, which is appreciated. I hope you will be reassured to know that after a transitional period, we have a new full-time dedicated Manager at Townsend House.
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Review from Tim L (Son of Resident) published on 21 July 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Karen G (Daughter of Resident) published on 5 May 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Karen P (Daughter of Resident) published on 4 April 2017
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from A K (Daughter of Resident) published on 15 March 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Treated with Dignity
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Review from Audrey M (Resident) published on 5 August 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Review from Jean L (Wife of Resident) published on 11 May 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Treated with Dignity
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Review from J B (Daughter of Resident) published on 16 February 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Review from P T (Husband of Resident) published on 28 January 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Helen F (Daughter of Resident) published on 24 August 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Russel B (Resident) published on 19 August 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Value for Money
The Review Score of 9.2 (9.215) out of 10 for Townsend House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.215 for Townsend House is calculated as follows: ( (104 Excellents x 5) + (111 Goods x 4) + (19 Satisfactorys x 3) + (4 Poors x 2) + (8 Very Poors x 1) ) ÷ 246 Ratings = 4.215
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Townsend House is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 30 May 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Administrator
Joined: 2015
Chris Ruane is the Administrator at Townsend House. Chris joined OJSCT in 2015 and has worked in administration all her life.
Chris has an NVQ Level 3 in Administration, ILM 1 and 2 in Team Work and Management and has an EU Computer Driving Licence.
Chris was introduced to the care industry through a family member who worked for the Trust. Chris loves the diversity of her role as she gets to meet residents, elderly people and their families.
A particularly fond memory of Chris’s with the residents was when she did a memory walk in the gardens of Oxford which she absolutely loved.
Chris’s hobbies include crochet, barbequing, doing jigsaw puzzles and going for long walks. She also loved caravanning with her children when they were younger and growing vegetables with them.
Job Title: Home Manager
Joined: 2024
Lisa joined OSJCT as Home Manager for Townsend House in December 2024. She holds Level 2 and 3 qualifications in Health and Social Care, as well as a qualification in Leadership and Management of Care Services.
With a strong background in the care sector, Lisa is passionate about providing high-quality care and is excited to bring her experience and leadership skills to Townsend House. She looks forward to getting to know her team and making a positive impact within the home.
Outside of work, Lisa enjoys spending time with her family and taking part in outdoor activities. She values the importance of relaxation and reflection in her personal time.
Job Title: Activity Co-ordinator
Joined: 2023
Jackie is the activities coordinator at Townsend House, Headington. She has been in this role since July 2023.
She loves what she does, it's all about making the residents of Townsend smile and laugh. May it be an activity or a one-to-one.
This is her first adventure in a residential home. She has had a diverse career to date. For seven years, she was a food service manager, offering breakfast and lunch to customers.
She has also worked for seven years as a reservation agent, one year as a customer service agent and six years as a supervisor on the ramp.
Her passion for many years with a two-year college certificate is Photography. She shoots anything from weddings, family reunions, and events, and was even a sports photographer. Jackie has had a couple of photos published in books and has hundreds of photos out there in the digital world.
She was raised in England until she was 17, then moved to America. She spent 37 years in Utah and moved home to England in May 2023. She has 3 children and 5 grandchildren.
Her role as an activities coordinator is extremely rewarding. She is learning a lot every single day working with dementia residents, among others. She loves the new journey she's on and looks forward to her career with OSJCT and Townsend House.
Job Title: Head of Care
Joined: 2023
Harry found his calling in the care industry after leaving school and gaining an NVQ2 and 3 in care whilst working in care homes around Oxford. He joined OSJCT as Head of Care at Townsend House in September 2023. He has an extensive background in care and is excited to join the team at Townsend.
He is hoping to progress his career by completing his NVQ level 5 in home management. Harry enjoys working at Townsend House and feels he is settled in well and is an integral part of the team.
When he's not working, he enjoys socialising with friends.
