Appleby House

Longmead Road, Epsom KT19 9RX
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9.9 89 Reviews
  • Appleby House, Epsom
Appleby House in Epsom, Surrey, is an 'Outstanding'-rated (April 2019), award-winning care home offering an innovative approach to older people's care, including dementia care.

Residents are supported to lead an independent, active and fulfilling life, with opportunities to enjoy hobbies and discover new interests. Art sessions have transformed the home and led to inspirational outcomes for residents – Appleby House even has its own art gallery and studio now.

The team strives to enhance the home in every way for residents. The traditional hair salon now has a nail bar and barber area, and an ice cream parlour was added to improve residents’ nutrition. Residents are encouraged to express their views and wishes, and individuality is celebrated.

They proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

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Care Provided by Appleby House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care

Good to Know

  • Person in charge
  • Shona Bradbury (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (27)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Appleby House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,733
    • Self-Funded Residential Dementia Care from £1,823
    • RESPITE Self-Funded Residential Care from £1,733
    • RESPITE Self-Funded Residential Dementia Care from £1,823

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge. There
    are no additional fees for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Access to gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Appleby House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Appleby House Reviews (89)

Total of 89, showing 1-20
9.9

Appleby House has a Review Score of 9.9 (9.906) out of 10, based on 21 reviews in the last 2 years. Over all time Appleby House has 89 reviews.

Overall Experience

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Review from Anna W (Niece of Resident) published on 23 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Appleby has given my aunt a new lease of life. Throughout her life my aunt had always been very busy, always planning the next thing, and at Appleby, she has been enabled to become that person again.
Wellbeing at Appleby is every bit as important as physical health, I love logging in to the app and
seeing yet another picture of my aunt smiling (and sometimes dancing) while she is in the art room or the allotment or in with the toddler's play session, or just having a chat and a cuppa. Visiting in person is lovely too, I am met with smiles and warmth, it is a very happy place to be and is the perfect fit for my aunt.

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Review from L B (Daughter-in-law of Resident) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has only been a resident for a few months and was reluctant to move from the family home but has settled in so well. We can't praise the staff enough for their kindness, compassion and most importantly laughter. We have one happy man that's for sure!
The home is welcoming, friendly and
always has activities going on. As a family we have been made to feel part of the place and we don't just go to see Dad - we go to see the staff too!
Really is a home-from-home.

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Review from Paul S (Son of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely environment and fantastically caring staff. My mother is a temporary resident for 6 weeks respite care, but nothing is too much trouble for the staff. The facilities are top-notch too with a lovely bedroom and the common areas are just the right size. It is a large residential home, but
the way it is organised into separate units stops the size being overwhelming. Mum is treated with dignity at all times and kept engaged with many activities. All in all I wouldn't hesitate in recommending Appleby House to anyone.

Reply from Fiona Madder, Reviews Team at Appleby House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team


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Review from Terence H (Husband of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although an old building it radiates a comforting aura.
The staff are always polite, helpful and from what I have observed over three months, patient and caring.
Cleanliness is high, visitors welcome, and the staff have to work with the relatives as well as the residents during a very trying and emotional
period.

Reply from Fiona Madder, Reviews Team at Appleby House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team


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Review from Beverley B (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Appleby House is a wonderful care home, knowing that my dad is in a safe environment has taken the worry out of our lives. The staff are always very friendly and the support and care my dad is given is exceptional. A big thanks to all the staff!

Reply from Reviews Team, Reviews Team at Appleby House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


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Review from C L (Daughter of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Appleby House have been amazing to my mum. Engaging her in various activities and making her feel cared for and welcome. One member of staff has taken her various times to her church coffee morning allowing my mum to reconnect with friends. Her general overall health and well-being have
improved since being there.

Reply from Fiona Madder, Reviews Team at Appleby House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time. Many thanks, the Care UK team


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Review from Ann P (Daughter of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Appleby House is the most amazing place. My mum just arrived for respite care (I hope and pray she can stay there). She has settled so well and it is such a caring and happy environment. I have visited a number of care homes and Appleby is by far the very best I have encountered. All the carers go out
of their way to make all the residents feel happy and reassured. It is an extremely encouraging and supportive environment and the care that I have witnessed being given to each and every resident is unbelievable. One staff member is absolutely fantastic and efficient; her and the carers wanted to know about Mum's life history which is so important and they take the time to listen. I understand that Appleby has received an 'outstanding' report and I can understand why. Nothing is too much trouble. My mum is being encouraged to take part in all the activities and the carers are so incredibly caring and kind to her. I cannot recommend Appleby House highly enough. What a fantastic place! Thank you.

Reply from Fiona Madder, Reviews Team at Appleby House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time. Many thanks, the Care UK team.


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Review from K C (Daughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care for my mother. All staff work together with the residents to create a very friendly and caring environment, including visitors. It is a very clean and cheerful home with plenty of activities and stimulation. Her room is always immaculate and cosy. Well done to all at Appleby House!

Reply from Reviews Team at Appleby House

Thank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks, the Care UK team.


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Review from Lorraine B (Daughter of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Appleby House staff have been my saviour and given me my life back. My wonderful father diagnosed with mixed dementia had a rapid decline after two stays in hospital, I was very reluctant to put him in a home, but realised the decision was out of my hands, I needed him safe. And safe, loved and cared
for he is. The staff are totally amazing with Dad, watching him constantly, and making sure he is comfortable, clean, feed and hydrated. Slowly introducing him to activities.. they check he doesn’t have UTI’s as he has a catheter, sort out all his medical needs which takes away the pressure from myself. Appleby is his new home and when he is lucid through his confusion he knows and feels safe and happy. I know he also loves the staff, especially flirting with the women . He has a sparkle again and that’s lovely to see.. Thank you everyone at Appleby

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Review from Mark F (Son of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the staff for the care they have given to my mum since her arrival in 2023. All staff are very friendly and welcoming. Mum has been through a difficult time and Mum's carers have really got her back on track right down to organising her hospital appointments, which the previous home had
failed to do. If I could give my own and my mum's experience at Appleby more than a 10/10 I would! Highly recommended.

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Review from Grahame D (Son of Resident) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mum's admission to Appleby House Care Home she has thrived, especially in her appearance and apart from her behaviour associated with her dementia and not understanding why she is there, she seems quite happy. Her room is currently en-suite and is well maintained. I think the home should invest
in proper drinks machines though as the choice of drinks for residents and their visitors is basic and old fashioned.

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Review from V B (Daughter of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The immaculate care the workers have given my father has been amazing. It has made the transition into the home so comfortable for him, which is something our family will be forever grateful for. Many thanks.

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Review from Debbie W (Daughter of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Appleby is excellent in every way possible. The care given to residents is outstanding, with every aspect of their care having been considered and catered for.
The staff are professional, approachable, friendly and supportive with both residents and their wider families. Everyone is treated with kindness
and compassion. You can see how effectively the staff work as a team, and how supportive they are of each other and of the ethos that makes Appleby a very well-managed and joyful environment.
The entertainment team are creative, imaginative, fun and full of energy. They frequently run activities that involve the local community and the families of residents, and this makes very happy new experiences and memories for all involved, which is so important.

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Review from Jo C (Daughter-in-law of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It gives my husband and me great peace of mind to know that my mother-in-law is being looked after by carers who genuinely care. Also, the fact that if we do have any issues there is always a manager willing to talk to us.

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Review from S B (Daughter of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very pleased with the services when we visit my father. There are lots of great activities that the home organises, and everyone is always very friendly. I know my father is in very good hands.

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Review from Anna S (Daughter of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am amazed at how quickly my father has settled into this residential home. I can see the wonderful support and care he is given. He feels safe in his environment with the staff and that is very heart-warming and comforting for me to see.
What has amazed me the most are the fantastic activities he
has been taking part in that are so well thought out and planned. He is doing more now then he has ever done!
A wonderful place for my father to call home.
Thank you.

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Review from Maria B (Wife of Resident) published on 8 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so very grateful to the staff and all the carers of this residential home who are taking such good care of my husband. I was diagnosed with cancer and, therefore, could no longer care for my husband who has Alzheimer's dementia. The staff are all genuinely caring, loving and protective of both
the residents and their relatives. I am so very grateful.

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Review from Frederik S (Husband of Resident) published on 19 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had been looking after my wife for five years and after a period in hospital, I realised that this was no longer possible and I had a mental breakdown. Then, the Surrey County Council found a place for her at Appleby House. The feeling we both got when we first visited Appleby, was one of open arms
and great warmth. I suddenly realised that the staff would not only look well after my wife but that I would be set free at the same time, giving me a new life.
I have visited my wife daily for many months and at different times and therefore have a good insight into how my wife and other residents are treated. I have only the greatest admiration and respect for how Appleby House is run and how the staff truly cares for their charges. I have really nothing but praise. My wife has recovered her appetite, looks well and is always having fun with visitors and staff. She seems younger than some years ago and I love seeing her so happy every time I am with her.

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Review from George F (Son-in-law of Resident) published on 18 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96-year-old mother-in-law is very happy living at Appleby House. The staff are wonderful and caring and look after their charges as if they were their own family. Since she’s lived there, we have every confidence that she is very well cared for and all the stress of worrying about her living on her
own has gone. She loves the food and the fact that all her meals are served and cleared away without her having to lift a finger. She really enjoys all the varied activities that are laid on for everyone especially when the children from the school next door are involved. We were very lucky to find her a room at Appleby House when it became obvious that living on her own was not a valid option.

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Review from Marcia D (Friend of Resident) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

l visit my friend and neighbour, l visit mainly after lunch, she looks so calm and is always delighted to see me, although she does not remember who l am, she always looks lovely, especially her hair, it is plaited and with a bow, a very personal touch. She is calm and content and the attention to the
extra personal care she receives is excellent. I am personally delighted to spend time at Appleby Care Home, all of the staff are exceptional. I am always greeted with a smile from your staff and am offered tea and a slice of delicious cake too. I have recommended Appleby to a friend for her parents.

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Current Review Score: 9.9 (9.906)

Overview of Review Score

The Review Score of 9.9 (9.906) out of 10 for Appleby House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.906 for Appleby House is calculated as follows: ( (223 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 245 Ratings = 4.906

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Appleby House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Apr 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (104)

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Meet the Team (1)

Shona

Shona Bradbury

Job Title: Home Manager

Joined: 2014

I haven’t been at Appleby House long – I joined as home manager in early 2014 – but I’m completely committed to meeting the challenge of making this home the care home of choice for people in the Epsom area. I want us to have full occupancy and a waiting list!


As home manager I’m passionate about providing the best possible care to residents to enhance their lives. I love involving residents and my team in how things are run. I believe my role is to lead by example to create a good culture at Appleby House. That can come down to things like how I speak to people, being smiling and positive and being a good team player. It’s my job to motivate staff and promote their development through training and supervision. I thrive on working with my team to bring about change – stretching them and seeing positive change happen.


I have to say that the best part of the day for me is walking around the home talking to residents and staff. We always have a good laugh and it’s the time when I get the inspiration to make any changes that are needed. But what I don’t need to change at Appleby House is the terrific atmosphere: it’s really friendly and welcoming, and new people visiting us are always really struck by that. We also offer a huge range of quality care services – particularly around dementia care – and this sets us apart from our competitors too.


I’ve lots of plans for Appleby House over the coming months, including increasing the social activities for residents, improving the dining experience for them and sprucing up the home. There’s lots to do but I’ve a great team, so I’m confident we can make it happen.


Frequently Asked Questions about Appleby House

What types of Care is Appleby House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Appleby House provide?

Day Care is an additional type of care provided.

How many Rooms does Appleby House have?

There are 75 Single Rooms.

What are the Facilities & Services at Appleby House?

Close to Local shops, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Appleby House to the centre of Epsom?

0.7 mile(s) as the crow flies, distance by road may be significantly further.