Appleby House

Longmead Road, Epsom KT19 9RX
Submit a Review
9.9 89 Reviews
  • Appleby House, Epsom
Appleby House in Epsom, Surrey, is an 'Outstanding'-rated (April 2019), award-winning care home offering an innovative approach to older people's care, including dementia care.

Residents are supported to lead an independent, active and fulfilling life, with opportunities to enjoy hobbies and discover new interests. Art sessions have transformed the home and led to inspirational outcomes for residents – Appleby House even has its own art gallery and studio now.

The team strives to enhance the home in every way for residents. The traditional hair salon now has a nail bar and barber area, and an ice cream parlour was added to improve residents’ nutrition. Residents are encouraged to express their views and wishes, and individuality is celebrated.

They proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

Show Appleby House on the Map

Care Provided by Appleby House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care

Good to Know

  • Person in charge
  • Shona Bradbury (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (27)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Appleby House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,733
    • Self-Funded Residential Dementia Care from £1,823
    • RESPITE Self-Funded Residential Care from £1,733
    • RESPITE Self-Funded Residential Dementia Care from £1,823

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge. There
    are no additional fees for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Access to gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Appleby House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Appleby House Reviews (89)

Total of 89, showing 41-60
9.9

Appleby House has a Review Score of 9.9 (9.906) out of 10, based on 21 reviews in the last 2 years. Over all time Appleby House has 89 reviews.

Overall Experience

  • 83
  • 6
  • 0
  • 0
  • 0

Date Published

89
0
4
21
68

Review from E F (Sister-in-law of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are extremely friendly and helpful.


I feel nothing is a problem for them and they always keep us informed of any changes.


They go above and beyond care especially for special occasions.


They keep everything current to what time of year it is and even on a personal basis too.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P R (Daughter of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used other care homes before, I am so happy Mum is at Appleby House. She is happy, well cared for and safe. The staff and management are excellent and treat Mum as an individual and care for her unique/individual needs. I would strongly recommend Appleby House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S R (Daughter of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the home. My mum is well cared for and feels safe. The staff make an effort to keep facilities and residents clean and well kempt. They are also very welcoming to visitors which means people feel comfortable visiting.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pat S (Friend of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Appleby House is just like home, warm, caring with such wonderful staff. I always enjoy visiting and leave knowing that the care and support is top class. I often take my small dog along and it always seems to cheer the residents, it's wonderful that I'm allowed to take her along to visit. The art,
crafts and different social times are lovely to join in and see the residents enjoying these times too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rob H (Son-in-law of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law spent a respite week in Appleby House. From quite a solitary, isolating individual, she was content and comfortable with her short stay, this is a testament to the wonderful ambience Appleby House has.
The communal rooms are bright and stimulating and the staff despite their job challenges,
are extremely compassionate and understanding to individual needs. A superbly well-run establishment that ticks all the correct boxes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patsy H (Daughter of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Appleby House for a respite week, she wasn't sure at first because she has lived on her own for the past 32 years. But came out smiling and full of stories of her stay, enjoying the meals also the ice cream parlour being her favourite, The staff at Appleby House were so kind, caring
and compassionate to her and she shared some lovely conversations with them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Byron A (Husband of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so pleased by the way the staff welcomed my wife and managed the problems she presented. They have a wonderful ability to calm her in her moods. The brightness of the staff and the decor enliven my wife and the varied activities are excellent and occupy her.
My initial contact with Appleby House
was encouraging and I at once felt the calmness.
My visits have always been pleasant and on my wife's birthday, a room was given to us for a private party where we had some 20 guests.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G G (Wife of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The majority of staff I observe during ten hours of visits had commendable rapport with guests, often anticipating their wants/needs with alacrity and good humour. Even the most mentally/physically challenged were enabled to participate in group activity if they wished. The standard of hygiene in public/private
areas was excellent. Fruit and liquid refreshments were to hand. Guests were treated with respect and dignity. Overall a comfortable, stimulating and happy environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew S (Son of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very happy at Appleby House and so are myself and my 2 sisters at this given time. Staff very nice and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paula C (Daughter-in-law of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has moved into Appleby House. The staff are fantastic and made her very welcome, they reassured us 100%. Nothing is too much when we visit. They may you feel like you're at home - we are overwhelmed by the kindness and great passion.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T T (Sister-in-law of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are kind, very inclusive of residents.
Always happy to help, reassure, answer any questions.
The home is always clean, welcoming, whenever you arrive.
Beautiful cakes made every day.
Great activities. A very cheerful atmosphere.
Non-restrictive areas to walk and explore, artwork displays
and crafts.
The manager is so helpful. Also, the lady on my sister in law's section is brilliant.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denise G (Relative of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff. Beautiful home furniture and decorations excellent. Fantastic activities.
Staff very caring, dedicated and experienced. Management also excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise C (Niece of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely bright, happy and clean care home, staff are very friendly and you can visit any time without an appointment. There are a lot of things that the residents can do from art, yoga and dancing etc I'm very happy for my relative to reside here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David A (Son of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very concerned about moving mum from the home environment she knew to residential dementia care. However, the move has gone more smoothly than we could ever have hoped for. Mum settled in within 24 hours and is very happy at Appleby House. It is a fun place, with lots of activities, clean and
a great team. I enjoy visiting mum there.
A real relief for everyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anna G (Daughter of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has never been happier. The staff take such care. The change in her is remarkable. The atmosphere in Appleby is brilliant, it truly is a "home" for everyone, including visitors. I have no worries regarding Mum as I know she is safe and well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Phillip D (Son of Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed at Appleby House for 2 weeks respite. During his time there we found the staff delightful and friendly, extremely caring and thoughtful. The facilities are very good and the en-suite rooms clean and bright. There are numerous activities to join in with and we wouldn't hesitate to
recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A J B (Sister of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is (in her words) much happier in Appleby House.
My staff are all very caring and happy and know all residents by first name.
One young man there is just delightful and my sister loves him. The manager and deputy manager are so helpful and made a traumatic time (for me) go as easy as possible.
I
am so pleased to have chosen Appleby House for my sister to live in.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cathy S (Daughter of Resident) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home for our mum. The staff are friendly, warm and caring. Nothing is too much for them toward the residents and their families.
Appleby is always clean in all areas. Mum's room is always immaculately clean and tidy and always smells lovely. It has taken some time for mum to adapt to her new
surroundings but the staff are fabulous in encouraging her to maintain her independence.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Daughter of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home was chosen by our family for our mum because it has a homely feel and the really genuine caring people who work there.
Everyone who we meet there is friendly and nothing is too much for them to help you with!
The management has been wonderful helping us through the decision making for
mum's future and care. We have found a caring, fun loving and comfortable home for mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sheelagh B (Partner of Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has stayed in Appleby House several times for respite care in the last two years. He is always happy there and enjoys the entertainment and activities on offer. All of the staff are kind and caring and the manager and her deputy are both excellent and always willing to discuss any changes
needed from the previous stay. I have every confidence that my partner will be well cared for and will benefit from the situation so necessary for an Alzheimer's sufferer.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.906)

Overview of Review Score

The Review Score of 9.9 (9.906) out of 10 for Appleby House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.906 for Appleby House is calculated as follows: ( (223 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 245 Ratings = 4.906

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Appleby House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Apr 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (104)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Shona

Shona Bradbury

Job Title: Home Manager

Joined: 2014

I haven’t been at Appleby House long – I joined as home manager in early 2014 – but I’m completely committed to meeting the challenge of making this home the care home of choice for people in the Epsom area. I want us to have full occupancy and a waiting list!


As home manager I’m passionate about providing the best possible care to residents to enhance their lives. I love involving residents and my team in how things are run. I believe my role is to lead by example to create a good culture at Appleby House. That can come down to things like how I speak to people, being smiling and positive and being a good team player. It’s my job to motivate staff and promote their development through training and supervision. I thrive on working with my team to bring about change – stretching them and seeing positive change happen.


I have to say that the best part of the day for me is walking around the home talking to residents and staff. We always have a good laugh and it’s the time when I get the inspiration to make any changes that are needed. But what I don’t need to change at Appleby House is the terrific atmosphere: it’s really friendly and welcoming, and new people visiting us are always really struck by that. We also offer a huge range of quality care services – particularly around dementia care – and this sets us apart from our competitors too.


I’ve lots of plans for Appleby House over the coming months, including increasing the social activities for residents, improving the dining experience for them and sprucing up the home. There’s lots to do but I’ve a great team, so I’m confident we can make it happen.