Appleby House

Longmead Road, Epsom KT19 9RX
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9.9 89 Reviews
  • Appleby House, Epsom
Appleby House in Epsom, Surrey, is an 'Outstanding'-rated (April 2019), award-winning care home offering an innovative approach to older people's care, including dementia care.

Residents are supported to lead an independent, active and fulfilling life, with opportunities to enjoy hobbies and discover new interests. Art sessions have transformed the home and led to inspirational outcomes for residents – Appleby House even has its own art gallery and studio now.

The team strives to enhance the home in every way for residents. The traditional hair salon now has a nail bar and barber area, and an ice cream parlour was added to improve residents’ nutrition. Residents are encouraged to express their views and wishes, and individuality is celebrated.

They proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

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Care Provided by Appleby House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care

Good to Know

  • Person in charge
  • Shona Bradbury (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (27)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Appleby House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,733
    • Self-Funded Residential Dementia Care from £1,823
    • RESPITE Self-Funded Residential Care from £1,733
    • RESPITE Self-Funded Residential Dementia Care from £1,823

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge. There
    are no additional fees for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Access to gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Appleby House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Appleby House Reviews (89)

Total of 89, showing 61-80
9.9

Appleby House has a Review Score of 9.9 (9.906) out of 10, based on 21 reviews in the last 2 years. Over all time Appleby House has 89 reviews.

Overall Experience

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Date Published

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Review from Karen F (Daughter of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot express my gratefulness as I don't have to worry about my mum, she is very happy, and so well cared for.
The staff are all great and understanding to both me and my mum.

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Review from Stella R (Daughter of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home, welcoming, efficient and caring. The staff are prepared to go an 'extra mile' to look after my parents. For example, they shared a special Valentine's Day meal together with a red rose and photos.
I looked extensively at care homes in the area before choosing Appleby and have
no regrets. Superb management team, carers, cleaners, handymen - everyone really. Thank you.

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Review from S R (Daughter of Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The thought of putting my Dad in a care home was extremely distressing even though he could no longer live at home. I found all the staff friendly, kind and understanding. The home is bright, colourful and cheerful and we always have a lovely welcome tea, coffee and cake in one of the many lounges.
There
are always activities for the residents to do to keep them stimulated and busy.
Artwork with the local school is beautiful, lots of musical activities, may go to the carvery into Epsom, or just to local tourist attractions in their own transport.
Dad's room is always clean and fresh-smelling.

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Review from Vincent E (Son of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and kind, and helpful to stimulate my father as he suffers from dementia.
Any requests that I make, there is never a problem for them to solve it.

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Review from Anne D (Daughter of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot express how happy I am with the care, support and kindness that both my mother and I have received from the staff and residents at Appleby. The atmosphere is warm, friendly and inviting where residents are treated with the utmost respect and dignity. I now have peace of mind with the knowledge
that my mother is receiving excellent care and encouragement to engage in the many activities that Appleby has to offer. If I ever reach the stage of being in need of a care home - then Appleby would be my home of choice.

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Review from Graham J (Son of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Appleby House provides a comfortable, friendly environment for residents. Staff are always friendly and welcoming and the accommodation always warm and clean. My mother has on several occasions told me that she is well fed and enjoys the food.

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Review from Linda T (Daughter of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Appleby in October and I was very worried, but after a week or so I was much more relaxed. The care and activities are first class. The food is very good, with plenty of it. The staff are very pleasant and everywhere is very clean. First rate.

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Review from Julie A (Daughter of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The transition of moving my 95 year old mum from her 1 bedroom flat into Appleby House, Epsom was effortless. It is the most happiest place and all the staff are so welcoming and friendly. Nothing is too much trouble and the environment is fantastic with plenty of activities and entertainment to stimulate
her mind.
To see the smile on my mums face is a joy as she is so well looked after and I haven't seen her eat so much for a long time. Her general well-being and morale is so improved.
Thank you Care UK.

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Review from Hazel L (Daughter of Resident) published on 16 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Appleby House goes from strength to strength. The fact that they have been nominated for awards in dementia care, for both the manager and the home, reflect the happy atmosphere and good conditions apparent in the home. My mother is very comfortable and content and I am secure in the knowledge she is
well cared for.

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Review from HJE (Husband of Resident) published on 14 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I wish to thank Appleby House staff and management for the care and support they gave to my wife so much so that she is able to leave the care home and came home permanently.

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Review from Stuart P (Grandson of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first went to visit my grandmother at Appleby House I admit I was rather apprehensive. Within minutes after being greeted by the extremely friendly and caring staff I felt completely at ease that my grandmother who is suffering from dementia is in the best place possible. Since moving in my grandmother
is much less anxious and spends a lot less time upset. She engages with the daily activities and enjoys the coffee trips and mystery bus tour. Having eaten a meal at Appleby House myself I feel the food is of an excellent standard offering multiple choice to the residents. I feel so happy knowing my grandma is in a place that truly cares about her and treats her with dignity and cannot reiterate enough how lovely all the staff are.

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Review from A S (Daughter-in-law of Resident) published on 24 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so impressed with the care my mother-in-law is receiving. It's so clear that she is well looked after. She was very anxious and lonely in her own home following her husband's death earlier this year. It's really good to see her looking much more relaxed, smiling and chatting since she has been admitted
to the home. Mum-in-law has Alzheimer's disease which brings its own challenges. It's very encouraging that the staff at Appleby House are able to treat her as a person, to see beyond the illness. I'm really pleased and very much relieved that she is now receiving the care she so obviously needs. Thank you.

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Review from Carol H (Niece of Resident) published on 6 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Appleby House offer gentle care where nothing is too much trouble. They always have time to stop to talk with residents and find out about their interests. Every Tuesday the residents can go out on local trips and activities are organised during the week including 'keep fit'. My aunt always looks clean
and cared for. Perhaps the best thing about Appleby House is the happy atmosphere. It is always a pleasure to visit.

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Review from Alison B (Daughter of Resident) published on 6 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I speak for mum's family in passing on our really positive experience and thanks for the 110% of care and attention afforded to mum by Appleby. The home has excellent staff and management who are keen to "get it right" for the residents in general. There is genuine kindness and care and offer to all
including some of the more vulnerable residents. We also note that the range of activities and routines for all is inclusive and comprehensive. Well done Appleby and thank you!

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Review from B B (Partner of Resident) published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner went into the care home when I could no longer care (for respite). When the decision was made permanent the family and I looked at many before agreeing that none of the others came anywhere near in our estimation. For me the biggest asset is the staff from the top down. We are both treated
with care and dignity. The carers are always interacting with the clients and obviously love their job. The atmosphere is happy. There are plenty of varied activities by "Oomph" and the staff at every level communicate with me both on site and if easy by phone. They have all made a difficult time so much easier and I thank them all.

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Review from William W (Son-in-law of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provided by all staff. My mother in law is a very challenging lady with mood swings and what ever she throws at them they deal with in an exceptionally professional manor quickly dissipating any issues arising. The staff are very pleasant and always say hello and ask if they can do
anything for you i.e. tea, coffee. We as a family are very pleased and may I say lucky to have these services from the team at Appleby House. Many thanks!

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Review from Kathleen F (Daughter of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received by my mother is first class. From day one my family have been made more than welcome at all times. The manager and under manager emphasised this is her home now and want to make it as homely as possible, which they have done. The atmosphere is very good and the carers work very hard.
I can't fault the home and I am pleased I do not have to worry about her welfare.

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Review from David G (Son of Resident) published on 9 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled into the home very well and I can only put this down to the quality of the staff and management. They have paired her with another resident and a true friendship has evolved which has removed the and anxiety which my mother had on initially moving into the home in March.

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Review from Amanda B (Daughter of Resident) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been in this care home for just under two months but as soon as we walked in we could sense the happy atmosphere there. The manageress, deputy and staff always have a smile on their faces, the tailor-made food is worthy of a five star restaurant standard and I can speak from personal
experience as we can dine with my mum whenever we wish to. Each resident is clearly very special and treated like a VIP, in fact nothing is too much trouble for them. My mum's room is very spacious and comfortably furnished and the whole of the care home rooms, recreation centres, bathing, toilet and kitchen facilities are meticulously clean. The activities are many and varied. The entertainers who visit engage with the residents with music and singing which contributes greatly to their happiness and well-being. Both my daughter and I feel very fortunate my mum receives such respect and loving care and in our opinion the care home is quite literally the next best thing to being in your own home.

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Review from P S (Resident) assisted by family/friend published on 17 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best place to go- everyone looked after me so well and I feel better. (Two weeks care)

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Current Review Score: 9.9 (9.906)

Overview of Review Score

The Review Score of 9.9 (9.906) out of 10 for Appleby House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.906 for Appleby House is calculated as follows: ( (223 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 245 Ratings = 4.906

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Appleby House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Apr 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (104)

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Meet the Team (1)

Shona

Shona Bradbury

Job Title: Home Manager

Joined: 2014

I haven’t been at Appleby House long – I joined as home manager in early 2014 – but I’m completely committed to meeting the challenge of making this home the care home of choice for people in the Epsom area. I want us to have full occupancy and a waiting list!


As home manager I’m passionate about providing the best possible care to residents to enhance their lives. I love involving residents and my team in how things are run. I believe my role is to lead by example to create a good culture at Appleby House. That can come down to things like how I speak to people, being smiling and positive and being a good team player. It’s my job to motivate staff and promote their development through training and supervision. I thrive on working with my team to bring about change – stretching them and seeing positive change happen.


I have to say that the best part of the day for me is walking around the home talking to residents and staff. We always have a good laugh and it’s the time when I get the inspiration to make any changes that are needed. But what I don’t need to change at Appleby House is the terrific atmosphere: it’s really friendly and welcoming, and new people visiting us are always really struck by that. We also offer a huge range of quality care services – particularly around dementia care – and this sets us apart from our competitors too.


I’ve lots of plans for Appleby House over the coming months, including increasing the social activities for residents, improving the dining experience for them and sprucing up the home. There’s lots to do but I’ve a great team, so I’m confident we can make it happen.