St Augustine's Care Home

Simplemarsh Road, Addlestone KT15 1QR
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8.1 26 Reviews
  • St Augustine's Care Home, Addlestone
St. Augustine's Care Home is ideally located in the peaceful residential area of Addlestone, offering a perfect balance between the serene atmosphere of the countryside and the convenience of being close to London.

The home accommodates up to 52 residents, including a dedicated, secure unit with 10 beds designed specifically for those with advanced dementia, ensuring their safety and providing the appropriate care.

Residents can enjoy a variety of communal spaces, including a comfortable lounge that opens directly into a beautifully landscaped and secure garden. This tranquil setting allows residents to stay connected with nature and relax in a safe, peaceful environment.

At St. Augustine’s, an active and social lifestyle is encouraged. A wide range of activities and events, including parties, crafts, quizzes, and live concerts, are regularly organised, offering opportunities for residents to socialise, stay engaged, and enjoy themselves. These events create an atmosphere where residents can interact and form meaningful connections.

Visitors are always welcome, and throughout the year, special events are organised for families and friends to participate in, fostering a sense of community and connection.

In addition to the communal areas, there is a spacious dining room where residents can enjoy meals together, and a chapel that reflects the home's religious heritage, offering a peaceful space for reflection and spiritual well-being.

Residents also have access to a comprehensive support network, including:

Hairdresser
District nurses
Dentist
Chiropodist
Optician
St. Augustine’s Care Home provides a nurturing environment where residents receive the highest level of care, comfort, and support.

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Care Provided by St Augustine's Care Home

  • Type of Service
    • Residential Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 52 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Grazyna Jastrzebska (Home Manager)
  • Admission Criteria
    • Social service and private referrals
    • Ages 65+
  • Room Information
    • Single Rooms (51)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1952
    • Last Refurbishment: 1997
    • Number of floors: 2

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Big garden, Chapel


  • Parking

  • Lots of parking space


St Augustine's Care Home Reviews (26)

Total of 26, showing 1-20
8.1

St Augustine's Care Home has a Review Score of 8.1 (8.096) out of 10, based on 1 reviews in the last 2 years. Over all time St Augustine's Care Home has 26 reviews.

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Review from Karen B (Daughter of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At St Augustine’s Care Home, the staff and sisters work tirelessly to provide high standards of care with kindness and compassion. Our mother passed away recently, having resided at the home for the past few years. She was always treated with warmth and kindness. We would have no hesitation in recommending
St Augustine’s to anyone; it is a very special and spiritual place for both residents and relatives.

Reply from Alba Calvo, Communication Officer at St Augustine's Care Home

Thank you very much for your lovely words, Karen. Your mother was very beloved by all our centre. Best wishes.


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Review from S P (Wife of Resident) published on 15 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, caring and a good atmosphere.

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Review from B W (Daughter of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived in St Augustine’s Care Home for the past years, and this is the first in 6 years that we have seen improvement in the home. The manager recently introduced a new system whereby the team meets and discusses my mother's health and well-being, and the manager feedback on the outcome
to me immediately after the meeting. My mother's health has improved, and she looks much brighter. The home has also introduced soft music playing in the background during mealtime, which has really improved my mother's dining experience. The care staff are brilliant, and I am really impressed with the new changes in the home. Thank you to the manager and the team at St Augustine’s Care Home, and well done.

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Review from A B (Son of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and sisters always give their best efforts to provide a great level of care. Staff retention is probably in so many homes. Management has recently addressed this by requesting qualified staff apply for roles, addressing pay and implementing a structure for staff with progression NVQ. Staff offer
compassion, kindness to all the residents at all times.
Daily challenging situations make this an exceptionally difficult job, sadly the nature of the profession. The four senior staff are doing an amazing job at this present time. Plus all the staff and sisters. Appointment of the new manager has proved to be the best decision, so much is done behind closed doors, including policies, keeping up with legislation and constant flow of care planning etc, but she is also on the frontline providing medication, family and staff meetings, support for residents and staff. Wonderful team, in difficult times; thank you so much for adding quality to our loved ones lives.

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Review from Felicity D (Granddaughter of Resident) published on 2 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was privileged to attend the Queens Jubilee celebrations with my grandad, who lives at St Augustine’s care home. The home manager and some of the sisters hosted the event, and it was excellent. We saw residents and family members socialising, and people were engaged in sharing their experiences of
the Queen, and they were also answering questions and enjoying a beautiful meal. There were high-quality safety measures in place to reduce the risk of Covid transmission, and the home manager ensured that people are aware of the safety measures. Overall, the staffs are pleasant, caring, kind and polite, and we enjoyed the day with Grandad.
Thanks to the home manager, sisters and all the staff at St Augustine’s Care Home.

Reply from Natalia Tobajas, Communications Manager at St Augustine's Care Home

Thank you very much for your lovely words. We are really glad that you had the opportunity to attend our Jubilee Celebrations and really happy to read about your experience with us!


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Review from Yvonne K (Daughter of Resident) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to live in the home on respite. She was happy with the food, lots of activities with animal therapy, and the staff were very caring. The garden was excellent, and she enjoyed socialising with others.

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Review from Deborah M (Daughter of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have no hesitation in recommending the home, as the care for my mother has been tremendous. St Augustine's is a warm and welcoming environment whereby staff and sisters have always been approachable and very understanding of personal care needs and often going the extra mile to ensure optimal
health and well-being is maintained.

Reply from Natalia Tobajas, Communications Manager at St Augustine's Care Home

Thank you very much for your review, Deborah. We are glad that your experience with us has been so positive.


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Review from Y N (Niece of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and all her staff have worked tirelessly to keep all the residents safe during the Covid pandemic. It's always a pleasure to visit my aunt and uncle who are both in this care home. They have always been very well cared for. My aunt is 97 and has been a resident for five years, my uncle is
89.

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Review from Jean F (Wife of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To start with, when my husband was taken ill and was taken into hospital at the beginning of December, it looked highly likely he would need a care home. So, started looking for one suitable for his needs. Was recommended St Augustine's by several people, so continued trusting that he would be accepted
and was delighted when he was accepted. I am so very happy with the way he is being looked after, the managers and staff are so loving and caring, and he has settled in so well, and has accepted it's his home. This gives me great peace, and I am so grateful.

Reply from Aurea De Souza, Manager at St Augustine's Care Home

Thank you so much, Jean, for such a lovely review.
Best Wishes.


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Review from Carol D (Daughter of Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy here; she says everyone is friendly, and the food is fantastic. There difference in Mum since living here is fantastic. She looks happy and healthy, and she is always in good spirits when we visit. The sisters and staff clearly show that they really care about the residents, and I
feel that Mum is very well cared for.

Reply from Aurea De Souza, Manager at St Augustine's Care Home

Thank you so much, Carol, for the lovely review.
Best Wishes.


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Review from Keith G (Son of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was being cared for at home with carers visiting several times a day and despite their best efforts, he was sadly becoming more and more withdrawn. St Augustine's was highly recommended and has not disappointed us. Dad has now remained out of the hospital for the longest period in years, he
is engaging with staff well and always looks well cared for. As a family, we are very great full for brilliant care dad has received. You all work so hard. We thank you for everything.

Reply from Aurea De Souza, Home Manager at St Augustine's Care Home

Dear Keith, thank you so much for the lovely review.
Best wishes.


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Review from Anthony D (Son of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was living in sheltered accommodation for a number of years, but was shielded during the first lockdown and could not contact other residents. She was diagnosed with vascular dementia on a telephone assessment. She was initially given a community care package of 2 carer visits, which was then
increased to 3 carer visits. While the community carers provided an excellent service, the long periods of isolation were having a detrimental effect on Mum's dementia. Following discussions with Social Services, the family made the decision to do a trial period for Mum in a local care home, with a view to becoming a permanent arrangement.


From the initial contact, the response from the care home manager and her team has been prompt, efficient and caring. Mum is making friends with other residents and the carer team. Mum is enjoying the meals that are cooked on site. Our family are firmly convinced that we have made the right decision in choosing St Augustine's.


Reply from Aurea De Souza, Home Manager at St Augustine's Care Home

Dear Anthony,
Thank you so much For the lovely review.
Best Wishes
Aurea


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Review from John H-S (Son of Resident) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at St Augustine's for the last four years. I have found the staff efficient, caring, and compassionate. At the start of her residency in 2017, there were some issues concerning leadership at the home but these improved, and especially since the current manager has been
in the post the home has gone from strength to strength.
The new manager has clearly introduced strong leadership to staff with a caring attitude to the residents. She has led from the front during the early days and throughout the Covid-19 crisis by moving into the home and introducing solid guidelines that have proved successful in that no resident has contracted Coronavirus.
My mother is now 96 years and her health and mobility have deteriorated in the last twelve months but to the credit of all the staff they have kept pace and introduced additional measures to ensure my mother's needs are continually met.
I have no hesitation in recommending St Augustine's.

Reply from Aurea De Souza, Acting Manager at St Augustine's Care Home

Thank so much for such a lovely review.
Best wishes.


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Review from Camille C (Daughter of Resident) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you, everyone, for putting on an amazing birthday celebration for my father yesterday - so much effort was put into it and we all had such a good time, including my dad. All the staff did an amazing job and the cake was delicious. He so enjoyed it. Many thanks for all your hard work and kindness.

Reply from Aurea De Souza, Acting Manager at St Augustine's Care Home

Thank you so much for the lovely review.
Best wishes.


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Review from Annabelle E (Daughter of Resident) published on 10 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is 91 and for years I and my family had been in despair for her health and safety because she lived alone. What a blessing to find St. Augustine's home for her, early this year. I was encouraged at my first meeting and they were so positive and welcoming. I could see clearly as I looked around,
that her management and leadership has underpinned a beautifully bright, clean and well- functioning environment. Fun, too. The carers are so professional and loving in their response to the elderly there, as indeed, are the Sisters who contribute so much in their daily lives. It is very reassuring to know that my mother's needs are carefully monitored; I have been kept informed of each little break in her health (which is managed swiftly) and updated. It's so good to see Mum eating and drinking properly again and being well. The chefs produce the most marvelous food. In Lockdown, standards and spirits have been kept high. Absolutely five stars, St. Augustine's.

Reply from Aurea De Souza, Acting Manager at St Augustine's Care Home

Thank you so much for a such lovely review.
Best Wishes
Aurea


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Review from Timothy E (Son of Resident) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at St Augustine's since April last year and she has received extremely good care from all the staff, sisters and management. While the home has been in lockdown the entertainment has been fantastic, long may it continue. Mum is always very pleased with the meals and says everybody
is lovely. Also, the large garden is such a bonus and is so well maintained.

Reply from Aurea De Souza, Acting Manager at St Augustine's Care Home

Thank you so much for such a lovely review.
Best Wishes.


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Review from Jo R (Daughter of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Augustine's has done a fantastic job of looking after my father. The manager has been simply incredible. She moved into the home during Covid to provide the necessary support and has thankfully kept the home Covid free. Not only this but she has filled the home with love and much laughter and regularly
arranges parties which are the highlight of my father's week! A great home full of care and compassion.

Reply from Aurea De Souza, Acting Manager at St Augustine's Care Home

Thank you for such a lovely review.
Best wishes.


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Review from Penny F (Daughter of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum needed respite care to recover from a stroke. The Manager did everything she could to help get Mum into the home as soon as possible, especially as I was struggling to care for her myself.
On the day I first entered the home, with my Mum I was struck immediately by how sparklingly clean it
was and that it smelled house clean not clinically clean. The next thing I heard was laughter coming from the lounge where the residents were playing skittles or enjoying watching the fun.
We were taken up to the room and then members of staff came to welcome Mum, they were all kind, friendly and caring.
Unfortunately due to Covid, I then had to leave Mum in their care, but I received daily from Mum how they were so lovely and kind to her, nothing was too much trouble.
Mum comes home tomorrow, much stronger and revived from the stroke and with a confidence that she can cope with the effects left from the stroke and continue her life in her own home, I couldn’t have asked for more.

Reply from Aurea De Souza, Acting Manager at St Augustine's Care Home

Thank you for such a lovely review. It was a pleasure for us to look after your Mom. Our doors are always open if she wishes to return into our care.
Best Wishes.


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Review from Noel K (Son of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very fortunate to be in such a caring and loving community. The staff and nuns work very hard to provide an excellent level of care. The new manager has been a revelation with her energy and enthusiasm. The regular parties that are provided have been such a positive feature, especially during
lockdown. Dad loves dancing and these regular parties have enabled that. The residents are very much living and enjoying life!
The spirituality of the home is very much there and this aspect brings a lovely calm and peaceful contribution to the residents' lives. We trust the home completely and know they have Dad’s interests at the top of their agenda.

Reply from Aurea De Souza, Acting Manager at St Augustine's Care Home

Dear Noel, thank you so much for a such lovely review. Best Wishes, Aurea.


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Review from Caroline D (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was unhappy about leaving her own home for respite care, but since she has moved to St. Augustine's, we have seen her blossom. The hard-working staff can't do enough for her and have shown her personal kindness we will always be grateful for. The tasty and nutritious food, and extensive and
beautifully-kept grounds she can walk in, have also helped to rebuild her strength and spirits. Before lockdown, we would have described the entertainment on offer as minimal, but since then, the staff, under their inspirational manager, have really gone out of their way to keep residents distracted and entertained. We really hope that events and activities will continue post-lockdown. The only other improvement we would suggest is more rooms with en-suites (the number is currently very limited). However, for warmth, kindness and a high level of care, it would be hard to find anywhere better.

Reply from Aurea De Souza, Home Manager at St Augustine's Care Home

Thank you so much for such a lovely review.
God Bless you.


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Current Review Score: 8.1 (8.096)

Overview of Review Score

The Review Score of 8.1 (8.096) out of 10 for St Augustine's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for St Augustine's Care Home is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.096 Points relating to the number of positive Reviews for St Augustine's Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 1 Positive Reviews ÷ 10.4 = 0.096

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Grazyna Jastrzebska

Job Title: Registered Care Manager

Joined: 2022

As the Registered Care Manager of St. Augustine’s Residential Care Home in Addlestone, I oversee daily operations to ensure outstanding care while maintaining full compliance with regulatory requirements. I manage staff, budgets, and tailored care plans, fostering a secure, welcoming, and compassionate environment for residents. My role requires strong leadership, a thorough understanding of healthcare guidelines, and a dedicated commitment to person-centered care.


Frequently Asked Questions about St Augustine's Care Home

What types of Care is St Augustine's Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Augustine's Care Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does St Augustine's Care Home have?

There are 51 Single Rooms.

What are the Facilities & Services at St Augustine's Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is St Augustine's Care Home to the centre of Addlestone?

0.5 mile(s) as the crow flies, distance by road may be significantly further.