The Beeches

Fortyfoot Road, Leatherhead KT22 8RZ
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9.6 80 Reviews
  • The Beeches, Leatherhead
The Beeches is welcoming new residents for both respite stays, convalescence and on a permanent basis.

The Beeches is a care home operated by Anchor and it is located at the heart of the Leatherhead community, with good road and public transport links.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

Staff receive on-going training to provide residents living with dementia with the best care possible.

Each customer has a personalised, detailed care plan which is created by the dedicated care team by building relationships and really getting to know the customer, to ensure the care they receive continually meets their needs.

The home provides a wide range of activities to promote health and well-being in their residents.

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Care Provided by The Beeches

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Admission Criteria
    • Please contact The Beeches directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (28)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2001
    • Number of floors: 2

Funding & Fees Guide for The Beeches

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,385
    • Self-Funded Residential Dementia Care from £1,385
    • RESPITE Self-Funded Residential Care from £1,385
    • RESPITE Self-Funded Residential Dementia Care from £1,385

  • Our colleagues at The Beeches will be happy to answer any questions you have regarding our fees and what is included in our fees.
  • (these prices are only a guideline, please contact The Beeches to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home welcome visitors as an integral part of day-to-day life.


  • Parking

  • There is on site parking, including disabled spaces.


The Beeches Reviews (80)

Total of 80, showing 41-60
9.6

The Beeches has a Review Score of 9.6 (9.606) out of 10, based on 21 reviews in the last 2 years. Over all time The Beeches has 80 reviews.

Overall Experience

  • 49
  • 31
  • 0
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  • 0

Date Published

80
8
13
21
59

Review from Sally R (Daughter of Resident) published on 31 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care of my mu, helping her to recover after a bumpy few months. Thank you all so much.

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Review from Anne W (Resident) published on 31 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was quite unwell when I came to the care home and am now a great deal better. The happy and relaxed atmosphere and care have made me feel comfortable and helped my recovery.

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Review from Darren B (Son of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff very friendly and helpful on the phone or in person. This has been a very difficult time for all, but especially in care homes. I have been very grateful to the staff for their dedication to the people in their care. They are amazing people who deserve the gratitude of
their country. Thank you so much.

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Review from Lynn B (Daughter of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved into The Beeches in September 2019. She is well looked after and comfortable, her carers are very kind to her. During these challenging times, The Beeches management and staff have provided as many options as possible for residents to keep in touch with their family and friends, which means
that Mum has been able to enjoy regular contact with her family throughout the Covid pandemic. It is very reassuring to know that Mum is in safe hands.

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Review from Carol C (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother and I received a warm and reassuring welcome from everyone at The Beeches. All the staff are kind, friendly and efficient, and nothing is too much trouble. I feel my Mother is in safe and caring hands, and I look forward to being able to spend more time with her there when restrictions are
further lifted. Well done everyone for doing a great job in difficult times.

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Review from Andrew L (Son of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at The Beeches for almost three years. From my experience, she settled in quickly and is very happy with the care she receives from the staff.
I am impressed with the range of activities on offer, which I frequently follow on Facebook.
I personally, have no concerns
at all and would not hesitate to recommend The Beeches to any potential service users.

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Review from June W (Daughter of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into The Beeches in January 2020. Who could possibly have imagined that the world would have a Coronavirus pandemic and the UK would go into lockdown and that all non-medical visits would stop! My father is unable to see small screens, so internet connections would not work for us. However,
I phoned regularly and was able to discuss with the staff what was happening with regard to care, testing and all other issues before speaking to my dad. The staff are always helpful and friendly on the phone. They have coped marvellously with the lockdown. My dad sounds cheerful and likes chatting with the team there. It was a huge relief when garden visits started last summer. Then the visits had to stop again. The team put photos on Facebook and send out newsletters keeping the families informed.

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Review from Andrew P (Power of Attorney of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I believe the staff at The Beeches have been thorough and efficient in dealing with the pandemic and in looking after the person for whom I am responsible. They have been proactive when necessary and shown appropriate sensitivity when necessary. Staff members' knowledge of their residents' condition
and well-being appears good, and I believe they have dealt well with challenging situations.
When restrictions are lifted, I think the group should provide a wider range of activities for residents, including those that involve supervised travel outside the home.

Reply from Michelle Daniels, Manager at The Beeches

Thank you for taking the time to review The Beeches. We are pleased that you rate our overall standard as very good, and I will pass on your kind comments regarding our staff team. Due to current government guidance, we are unable to arrange travel for our residents outside our home. We offer a wide range of daily, weekly and monthly activities, and these are planned in conjunction with our residents' interests and preferences.


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Review from Ian R (Wife of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff who look after my wife very well as she is in need of considerable amounts of their time. The only problem I can see is that agency personnel are not always of high enough standard to assist the permanent staff.

Reply from Michelle Daniels, Manager at The Beeches

Thank you for your review of The Beeches and we are very pleased that you are extremely likely to recommend our home. In order to ensure that we have the required number of staff to provide care and safety for our residents, we do use agency staff on occasion. Agency staff are primarily used from the same agency for consistency for our residents. Anyone we feel does not meet our high standards, we will not use again. We are working with our recruitment team to eradicate agency use within the home.


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Review from Moira D (Daughter of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is extremely well looked after by the staff at The Beeches. They have concern for both his physical and mental welfare. During lockdown, they have provided all the love and care that I would have wished, and noticed anything that he needed and let me know. The staff always notify me if Dad is unwell
or has a problem. My only concern would be that the area for 'window visits' is really unwelcoming and the lighting is poor so that Dad finds it difficult to see and hear us, but visits are easily arranged.

Reply from Michelle Daniels, Manager at The Beeches

Thank you for your review of The Beeches. We appreciate your lovely feedback and will pass your compliments to the rest of our team. We are in the process of arranging indoor visits and will be in touch with you regarding these. The area for window visits was selected due to it being the safest for our residents. Should our window visit be used in future, we will be happy to look at additional lighting if you could request this when arranging your visit.


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Review from Natasha C (Daughter-in-law of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend to anyone thinking of moving a family member or anyone who is needing care. The staff are amazing. My mother in law is so well looked after, I couldn’t actually fault the care they provide and I always speak very highly of the care home.

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Review from Tim (Son of Resident) published on 5 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seems to have settled in well joins in a lot than she did with the activities. The staff are always friendly and helpful, the food is all home-cooked and fresh. The homemade cakes are to die for (we have missed these due to the Covid-19 crisis) We would highly recommend The Beeches. All the rooms
are kept clean and tidy.

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Review from S D (Son of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well managed care home with very caring staff who look after the residents very well. Food and drink seem satisfactory and activities, though limited, are probably appropriate for the residents. Standards of safety and security have been high during the covid 19 pandemic.

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Review from Lorraine S (Daughter of Resident) published on 20 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum came here in August 2018 after a major operation. She was in a lot of pain and very confused but the staff here made her comfortable and were very kind. After a few very unsettled months, mum started to relax a bit and join in with the activities offered. Now, over a year later, she is like a
different person. She is happy, giggles a lot, loves the singing, activities and generally enjoys life. My only negative is that they don’t seem to be given many cold drinks during the day. I have only noticed these at mealtimes.

Reply from Michelle Daniels, Manager at The Beeches

Thank you for taking the time to review The Beeches and we are pleased that you are extremely likely to recommend our home. Our residents are offered hot and cold drink options by staff throughout each day, as well as mealtimes. Residents are also able to help themselves to drinks from the kitchen areas within our home and we are looking to update our hydration stations following our current refurbishment.


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Review from P B (Son-in-law of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, the family, are very happy with the care Mum gets here. The staff are very helpful and good.

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Review from S W (Daughter of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always pleasant and helpful. Mum always looks well cared for and happy.
My only negative would be her wardrobe being used to dump pads, which should be kept in the bathroom, so her personal belongings are not hidden.

Reply from Michelle Daniels, Manager at The Beeches

Thank you for taking the time to review The Beeches and we are pleased that you rate our staff as excellent. We try and keep pads out of view to protect resident’s dignity and have requested that your mum’s key worker re-organises her wardrobe to ensure her personal belongings are not hidden.


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Review from J F (Son of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother stayed for respite care during June, July and August 2019.
Staff extremely friendly, caring and genuinely interested in making my mum's stay as comfortable as possible.
Would recommend.

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Review from N W (Daughter of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy with the care mum has received here over the last 7 months. She always appears content, relaxed and unstressed. The staff are always friendly and welcoming and well informed of mum's needs.

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Review from Annie W (Stepdaughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit from France so it's not as regular as I would like, but when I do visit my step dad I'm always made to feel very welcome. Dad is looked after very well, the room and the facilities are clean and tidy. Dad says the majority of staff are caring and friendly. Dad is very quiet and no trouble so
he can easily be forgotten, but he can go to the staff if he needs anything.

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Review from Kim S (Friend of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel the friend I visit regularly here is well cared for at The Beeches, always pleased staff and my friend is very happy here. One thing - I think my friend's wheelchair should be kept clean without me asking.

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Current Review Score: 9.6 (9.606)

Overview of Review Score

The Review Score of 9.6 (9.606) out of 10 for The Beeches is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.606 for The Beeches is calculated as follows: ( (172 Excellents x 5) + (60 Goods x 4) + (18 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 251 Ratings = 4.606

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Beeches is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jun 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact The Beeches directly for further details.


Awards / Recognitions (3)

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