The Beeches

Fortyfoot Road, Leatherhead KT22 8RZ
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9.6 80 Reviews
  • The Beeches, Leatherhead
The Beeches is welcoming new residents for both respite stays, convalescence and on a permanent basis.

The Beeches is a care home operated by Anchor and it is located at the heart of the Leatherhead community, with good road and public transport links.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

Staff receive on-going training to provide residents living with dementia with the best care possible.

Each customer has a personalised, detailed care plan which is created by the dedicated care team by building relationships and really getting to know the customer, to ensure the care they receive continually meets their needs.

The home provides a wide range of activities to promote health and well-being in their residents.

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Care Provided by The Beeches

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Admission Criteria
    • Please contact The Beeches directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (28)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2001
    • Number of floors: 2

Funding & Fees Guide for The Beeches

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,385
    • Self-Funded Residential Dementia Care from £1,385
    • RESPITE Self-Funded Residential Care from £1,385
    • RESPITE Self-Funded Residential Dementia Care from £1,385

  • Our colleagues at The Beeches will be happy to answer any questions you have regarding our fees and what is included in our fees.
  • (these prices are only a guideline, please contact The Beeches to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home welcome visitors as an integral part of day-to-day life.


  • Parking

  • There is on site parking, including disabled spaces.


The Beeches Reviews (80)

Total of 80, showing 61-80
9.6

The Beeches has a Review Score of 9.6 (9.606) out of 10, based on 21 reviews in the last 2 years. Over all time The Beeches has 80 reviews.

Overall Experience

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Date Published

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Review from M D (Son of Resident) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, we are happy with The Beeches. My mother is content here and we are satisfied that she is being well looked after. There is scope for improvement, however, especially so far as the 'activities' programme is concerned. More sessions should be included to stimulate the residents, mentally and
physically.

Reply from Michelle Daniels, Manager at The Beeches

Thank you for taking the time to review The Beeches and we are pleased that you are extremely likely to recommend us. We regularly review our activities, events and visits to ensure that our residents enjoy these and wish to participate.


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Review from Patricia R (Daughter of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff at The Beeches for the care they give my mum, they are always kind and thoughtful and treat her with dignity and compassion. When I visit they are always friendly and nothing is ever too much. The Beeches is a lovely environment with nice outdoor spaces and well-maintained
gardens.

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Review from Jane H (Daughter-in-law of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The strength of The Beeches is the staff, they are caring and compassionate. The home is clean and warm and the food is good.

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Review from Jeanne A (Resident) assisted by family/friend published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very kind.

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Review from E W (Daughter of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have been friendly and welcoming. My mum is well cared for, although her room does not have a working shower. Some personal items have been lost (photos). Activities are varied and regular. However, my mum has dementia which means that if the wording of the question is wrong then she chooses not
to take part. Staff in the main room have been excellent but one member of staff puts the residents to bed way early, complains and does not work hard. I haven't had any reports from my mum's key worker. I have not been informed of any drug changes. When the doctor was called for my mum, I was not informed. I requested this and the manager said she would add it to the care plan. This has been done. Overall I am very pleased with her care and she is very happy here.

Reply from Michelle Daniels, Home Manager at The Beeches

Thank you for your feedback. I’m glad we have been able to work together to resolve the issues you were experiencing. Please do let me know if there is ever anything else you would like to discuss.


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Review from S J (Grandson of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager was amazing. She was never too busy to talk to me about my concerns. She was informative, patient and knowledgeable.

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Review from Jackie C (Widow Widower) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident for two and a half years. The care he received was excellent. The manager is very, very empathetic and the staff are wonderful. They have displayed such patience and tenderness, nothing is too much trouble.

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Review from J K (Resident) assisted by family/friend published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, the staff are very caring but often there are shortages and too many agency staff required. The regular staff look after us well and try to get to know how we like things done.


We very seldom see the managers and therefore they are not always aware if we have a problem.


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Review from Lillian M (Resident) assisted by family/friend published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am satisfied and I don't have any trouble. I get help whenever I need it.

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Review from John B (Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good - with the one exception which is the food at luncheon which for some reason comes into the serving area in good condition but comes out wet and not agreeable for that one reason.

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Review from June W (Resident) assisted by family/friend published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints at all. I have made a good friend here.

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Review from Vivienne B (Daughter of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Beeches where my mother has been staying for the last year is an excellent care home and meets all her needs. It is quiet, calm, clean and in good condition. The staff are friendly, caring, attentive and happy. The food is very good and healthy. The activities are adequate meeting the needs of the
residents. We are extremely happy to have found such a good place for mother where she is settled and happy.

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Review from Liza Y (Daughter of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An unexpected crisis with my 91-year-old mum meant I needed to get her to a place of safety and care at short (or no!) notice. The team at The Beeches were fantastic. A next day 'trial day' was booked with no fuss. Immediate agreement for two weeks respite stay on completion of the trial day and then
two weeks of real care; not only 3 meals a day and medication administered - which was the critical part, but without fail, all staff are positive and smiling - even when mum was grumpy!
With the beautiful courtyard garden, no restrictions on visiting. The activities, the company of other residents; and the staff who so clearly really cared. Mum benefitted hugely.

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Review from Victor W (Son of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely home, fantastic staff. Would benefit from more cleaning staff.

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Review from Jane C (Daughter of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed help and moved into The Beeches 10 months ago.
Her Alzheimer's has deteriorated the home have been able to help in every way. They have a good relationship with mums GP and I cannot fault then in their care and treating my mum with dignity. The staff are a proper team and always cheerful
and nothing is too much bother. The activities are good and mum enjoys baking and singing. The home also has pet rabbits and budgies which are a huge success with the residents. The food is always of a high standard and relatives and friends are always welcome to join meal times. The manager and team are excellent if only all homes matched The Beeches.

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Review from Kenneth W (Resident) assisted by family/friend published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a lovely place to be.

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Review from Doreen W (Resident) assisted by family/friend published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here. I am looked after and I have nothing bad to say about the home.

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Review from Shiela M (Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is very nice and comfortable with a lovely setting and fresh air. Staff are lovely.

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Review from Anne R (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly.
All over questions are always answered.
Mum is well cared for and respected.

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Review from Susan L (Daughter of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers and management very helpful. They do a good job at looking after the residents in sometimes difficult circumstances. I believe at times they are short staffed and this effects the timings of medication and what activities are available for the residents. I believe more staff would increase the
ratings to excellent below.

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Current Review Score: 9.6 (9.606)

Overview of Review Score

The Review Score of 9.6 (9.606) out of 10 for The Beeches is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.606 for The Beeches is calculated as follows: ( (172 Excellents x 5) + (60 Goods x 4) + (18 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 251 Ratings = 4.606

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Beeches is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jun 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact The Beeches directly for further details.


Awards / Recognitions (3)

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