Bridge House Care Home

Farnham Road, Elstead, Godalming GU8 6DB
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9.7 70 Reviews
  • Bridge House Care Home, Godalming
Bridge House Care Home offers high-quality residential care in an idyllic setting for up to 30 elderly people.

Bridge House is an impressive Tudor-style building that dates back to the 16th century and although it has been modernised with two large extensions many of its original features have been retained.

The home benefits from 2 spacious lounges, both of which overlook the beautiful extensive grounds.

Situated in Elstead, Surrey, Bridge House can also extend its services to look after those with temporary respite care needs, thanks to a dedicated team of carers.

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Care Provided by Bridge House Care Home

  • Primary Care Categories
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Debora Cogodda (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015
    • Number of floors: 2

Funding & Fees Guide for Bridge House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,375

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Bridge House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions


  • Parking

  • Limited parking is available onsite.


Bridge House Care Home Reviews (70)

Total of 70, showing 21-40
9.7

Bridge House Care Home has a Review Score of 9.7 (9.692) out of 10, based on 10 reviews in the last 2 years. Over all time Bridge House Care Home has 70 reviews.

Overall Experience

  • 57
  • 12
  • 0
  • 0
  • 1

Date Published

70
3
5
10
60

Review from Linda K (Daughter of Resident) published on 27 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was admitted to Bridge House the day before all visits were banned because of COVID in March 2020. So, not an ideal start as we moved him local to us so that we make regular visits. However, the staff did their best to keep him content and we had regular video calls to reassure him we were
still about until such time when we were allowed visits again. All care homes had a difficult time in early 2021 and Bridge House was no exception. There have been a lot of staff changes over the last year due to Covid, but his care has always been to a good standard and we are pleased we chose this care home for him. Most of the staff have a soft spot for him and it shows when they speak to him. We communicate regularly with the care home manager and she keeps us well informed of his health and well being when we can’t visit. Overall I think we chose the best home for him, his tastes are simple and doesn’t want for much, but he does receive the best of care and attention.

Reply from Raluca Maritan, Manager at Bridge House Care Home

Thank you so much for taking the time to review our home. We are so glad that you have found the care for your father has been good, the staff helpful and that the home has been supportive to you during these difficult times. Thank you again.


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Review from Jeffrey W (Son-in-law of Resident) published on 11 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Most of the caring staff are good but that is about all I can say that is positive. The management seem to want to get rid of any decent staff and replace them with agency staff. They have not had a proper chef/cook since they sacked the chef who did cook reasonable meals, at present, they have a carer
doing the cooking whilst she does her best she is not a trained chef and it shows. When Covid is over or our relative has had the vaccination we will be moving her if things to not improve dramatically!
Please don't take too much notice of what the CQC say as they are only interested in the paperwork!

Reply from Alison Daly, Home Manager at Bridge House Care Home

Thank you for your review. We take all concerns and comments received extremely seriously as the health and wellbeing of residents is our absolute priority. The issues you have raised over the past few months have, as you are aware, been the focus of both an internal and external inspection review which both provided positive feedback when looking at the care and support provided by our team at Bridge House.


With regards to the kitchen staff arrangements, I am sure you will appreciate that whilst we were waiting to appoint a new full-time chef, we were doing our utmost to ensure that we continued to provide freshly prepared and nutritious food to everyone living in the home, particularly over the festive period. Our new chef has now started work.


I would be happy to meet with you at a convenient time to further discuss these and any other concerns you may have and I do hope that you will reconsider my request, as I believe this to be in the best interests of everyone concerned.


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Review from A M (Friend of Resident) published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been visiting as a friend of resident since she came in February. She seems very happy here, says food and care very good. Staff always friendly and helpful, lovely atmosphere. Lovely care home with lovely people.

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Review from S B (Daughter of Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bridge House was highly recommended to us and it has not disappointed us. The staff are so kind not just to our mother, but go out of their way to make our visit a good one.

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Review from B G (Friend of Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well received at reception, with good detailed advice for the wait. Good provision of PEE and hand sanitizing instructions, in particular in the resident's room very clear i.e. distancing, etc. Staff friendly and obviously caring.

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Review from S C (Daughter-in-law of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Bridge House has been very kind and caring towards my mother in law. She has only been with them for a few weeks but she has had excellent care and we feel very happy leaving her knowing she is in safe hands. Thank you, everyone.

Reply from Annie Lewis, Home Manager at Bridge House Care Home

Thank you for your kind words about our staff. We are really delighted that you are all so happy with our wonderful care team here at Bridge House.


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Review from C S (Sister of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bridge House is a lovely home with a warm, friendly atmosphere. Caring staff always make me welcome at all hours when visiting my sister.

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Review from V B (Daughter of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother's admission at Bridge House, she has been made to feel welcome and at home. The standard of genuine care has way exceeded our expectations. The quality of food is fantastic and the continuity of staff members is reassuring and welcome.
Bridge House is the definition of "care home".
Thank you.

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Review from S W (Daughter of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was welcomed by the receptionist very warmly. She was very keen to show me around from the kitchen, bathrooms/shower rooms, large sunn lounge/dining rooms, gardens and also a vacant room. She explained everyday life for a resident their safety, medical care and laundry system. I was introduced to
the manager who was more than happy to discuss my father's needs and past issues and reassured me that life here he would receive kindness and dignity now he is a resident, settled and happy.

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Review from Mark B (Son of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here for two years and is very happy and comfortable. The staff are great.

Reply from Annie Lewis, Manager at Bridge House Care Home

Thank you for taking the time to write such kind words about our staff. We are so glad that you are happy with the care we are able to provide for your mum, and that she is happy living here with us.


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Review from Jane W (Daughter-in-law of Resident) published on 10 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to deteriorating health, my father-in-law went to stay at Bridge House in April this year, he settled in quickly despite being partially sighted. All of the staff have gone out of their way to help him settle in they had his room decorated in the colour of his choice before he arrived and made sure
they used brightly coloured crockery to try and help him see where things were.
His health has deteriorated in the last month, and he has become completely bed-bound. We have no worries about him as the staff are always going the extra mile giving him the love and care he needs.
I would highly recommend Bridge House to anyone looking for excellent care for a loved one.

Reply from Annie Lewis, Manager at Bridge House Care Home

Thank you for taking the time to write this lovely review about our staff, they do appreciate your feedback and find it very motivating. I am pleased that you are so satisfied with the high standard of care we are providing for your father-in-law and that he is happy with us here at Bridge House.


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Review from A M (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy for my father to be in Bridge House. I feel he is well looked after but still allowed to maintain his independence. I feel that they have gone above and beyond to accommodate his needs e.g. providing him with a room key also being very diligent in keeping me informed when I have had concerns
about him.

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Review from Ann M (Daughter of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Bridge House Care Home has been very positive. The staff have always been friendly and welcoming. My elderly mother is at present bedridden and receiving high-quality care. The staff are very aware of her physical needs they turn her regularly and try their best to tempt her to eat.
She is happy and content with the care she receives.

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Review from K S (Friend of Resident) published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in Bridge House for three months. They are incredibly supportive of her helping her to cope with the huge changes that have happened to her.
When I visit she's clean and happy and enjoying the afternoon activities musical/singing.
The staff are protective of her right to be treated
as an intelligent adult and I've found this aspect of her care excellent. She is safe, warm, happy, clean and comfortable and has made lots of friends. Thank you.

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Review from Jane M (Daughter of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum only recently moved here after a long search.
She has been treated with great kindness and care by the whole team at Bridge House.
I knew the moment I walked in that this was the right place for Mum, homely, quirky and two gorgeous resident cats.
A company is only as good as the staff it employs
- happy staff = happy residents = happy families.
Thank you to each and every one of you.

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Review from M A (Niece of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been well cared for at Bridge House for a number of years. She is now very frail and dependent on help for most things. Whilst no care home can be perfect, Bridge house and the staff team are high up on the scale! And much appreciated, especially as I live in the North of Scotland and my
visits are limited to 4 or 5 times a year. Visitors are always welcomed and free to spend as much time as they wish with their relative/friend.

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Review from Eunice M (Wife of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When someone can no longer be looked after on their own home, Bridge House is the next best place to be. It has such a lovely homely feeling.
Whoever opens the front door always has a smile and friendly welcome.
All staff from management down are all so caring and nothing is every too much trouble
for them. Our grateful thanks goes to them all from myself and my daughter. I have visited friends in much more luxurious homes but nothing compares to the homely, friendly feeling at Bridge House.

Reply from Annie Lewis, Care Home Manager at Bridge House Care Home

Thank you for the kind words and they will be passed onto the staff who will be thrilled.


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Review from Rita S (Friend of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit there is a very welcoming atmosphere. Staff are kind, helpful and caring. There is always some sort of entertainment for the residents and they seem happy.

Reply from Annie Lewis, Care Home Manager at Bridge House Care Home

Thank you for the lovely review.


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Review from Heather C (Daughter-in-law of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was very frail and malnourished when she first came to Bridge house. A spell in a local rehab hospital was unable to care for her needs or get her to eat but after a short while at Bridge house, she was back to her old self. Very happy and well cared for. She speaks highly of all the
staff who try to encourage her to take part in the fabulous activities.

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Review from David P (Brother of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time I have visited my sister I was made very welcome and was very pleased with the relationship between the staff and the residents. I have noticed my sister's improvement in attention and her long-term memory as well as her contentment in being in a safe place. She is taking care of herself and
is dressing better as well as relating to other residents.

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Current Review Score: 9.7 (9.692)

Overview of Review Score

The Review Score of 9.7 (9.692) out of 10 for Bridge House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.692 for Bridge House Care Home is calculated as follows: ( (83 Excellents x 5) + (37 Goods x 4) ) ÷ 120 Ratings = 4.692

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bridge House Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Debora

Debora Cogodda

Job Title: Home Manager

Hello, my name is Debora and I have been working in the care environment for about 10 years, and at Bridge House for 3 years now. I love working in care and I love working at Bridge House. I am a people person and I like to work in a team.