Broadwater Lodge

125 Summers Road, Farncombe, Godalming GU7 3BF
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9.8 42 Reviews
  • Broadwater Lodge, Godalming
Broadwater Lodge offers 'Outstanding' specialist dementia, residential and short term respite care. The care home team in Godalming, Surrey, does everything possible to ensure that residents enjoy a superb quality of life.

The home was rated ‘outstanding’ by the CQC in November 2019, and its unique environment is tailored to residents’ interests. There’s everything from a pub and cinema, to a sweet shop and even a real farm, complete with a miniature pony, pigs, goats, chickens and more.

The skilled team at Broadwater Lodge are experts in dementia care. They are dedicated to finding innovative ways to help residents live meaningful and fulfilling lives. The team focus on what residents can do, rather than what they can't.

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Care Provided by Broadwater Lodge

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Angela Bookham (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (67)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 1

Funding & Fees Guide for Broadwater Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,707
    • Self-Funded Residential Dementia Care from £1,797
    • RESPITE Self-Funded Residential Care from £1,707
    • RESPITE Self-Funded Residential Dementia Care from £1,797

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge. There
    are no additional fees for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house coffee station
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Broadwater Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Broadwater Lodge Reviews (42)

Total of 42, showing 1-20
9.8

Broadwater Lodge has a Review Score of 9.8 (9.788) out of 10, based on 18 reviews in the last 2 years. Over all time Broadwater Lodge has 42 reviews.

Overall Experience

  • 33
  • 7
  • 1
  • 1
  • 0

Date Published

42
7
14
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24

Review from Susan G (Daughter of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Broadwater Lodge for a year now and is very happy, we find all the staff are very kind and helpful, we enjoy visiting her and feel very welcomed. It's nice to know that the care home fully understand my mum's illness and the staff always show care and attention to my mum and us.
Thank
you.

Reply from Fiona Madder, Home Manager at Broadwater Lodge

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


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Review from Derek P (Son-in-law of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit my mother-in-law at Broadwater Lodge, I always find her happy and well cared for.
Every member of staff I've had contact with is extremely professional, approachable and kind.
There is always something going on to engage the residents, from film night to nursery children visiting,
to quizzes and visiting singers.
As a family, we could not be happier with the care and dignity given to my mother-in-law.
Thank you everyone at Broadwater Lodge.

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Review from Andrew F (Friend of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Broadwater Lodge has looked after my friend with great diligence and taken good care of him. If they have any concerns, they communicate them to me quickly. The staff are always approachable, friendly and clearly have the best interests of the residents at heart. There are a lot of activities that take
place; it is a fun place. And yet for those who wish to be alone, there are many spaces to do so. The stimulation provided by the animals outside cannot be overestimated. My friend has become happier than I would have thought possible having been at Broadwater Lodge; a great place!

Reply from Fiona Madder, Home Manager at Broadwater Lodge

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


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Review from Kevin J (Son of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Up until March 2024, my mother had spent 5 years living in the home, until sadly she died. Mum joined just as Covid started. Bearing in mind I had to make the decision for Mum to go in a home, this was the worst possible time for this to happen, especially as she spent 2 weeks in a hospital without
access to myself. Difficult for Mum, and incredibly hard for myself and my wife, especially considering the the restrictions that were imposed.
More importantly, the pressure that the staff in the care home were under was so ridiculously high. And yet, they did not fail to deliver an outstanding service for all the residents at a cost to themselves and their own families.
So few people witnessed this including the government. I witnessed it and I will be forever grateful to all the staff and Care UK for an exceptional gift of giving, love, warmth, genuine caring for the vulnerable, which one of them was, my mum.

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Review from Susan C (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Spotlessly clean.
Homely atmosphere.
Very caring staff.
Good food.
Teams provide excellent activities.
Open door policy is extremely good.
Nothing is too much trouble.
Staff are always happy.
The mini-type zoo is appreciated by residents and their families.

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Review from Julia F (Daughter-in-law of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I regularly visit my father-in-law who has been at Broadwater for almost a year now. I am always impressed by the attitude of the staff and they are always so attentive to the residents. I am also impressed with the activities on offer and during December there was a whole variety of entertainment
in the lead up to Christmas. I have been fortunate enough to support my father-in-law at a local Christmas Party, and a summer Sports Day. It is great to see the residents smiling and enjoying different activities.

Reply from Fiona Madder, Home Manager at Broadwater Lodge

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team


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Review from Mandy R (Daughter-in-law of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was there for about a year and absolutely loved being there. The staff were very kind and caring, she enjoyed all the activities on offer. Unfortunately, she suddenly became nursing care due to a fall. We were all very
upset she could not return to Broadwater Lodge. Wish she was there
now compared to where she is now.

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Review from Catherine F (Daughter of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Once again, Broadwater Lodge Care Home has excelled in making their sports day a great success with fun and games for everyone. My mother has been a resident there for eighteen months. Visiting most days, the staff are always friendly and chatty and nothing is too much trouble. Mum enjoys the activities
the entertainment team organise which are very varied; guest singers, performers, local nursery school visits etc. Touring the grounds with the pigs, goats, chickens and Biscuit, the shetland pony, is a real enjoyment for her. The staff are so caring to everyone's needs it gives my sister and I comfort to know she is in safe hands and is happy living there. Thank you to everyone who works there so hard, it really is appreciated.

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Review from Angela K (Daughter of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Broadwater Lodge is a very friendly, open and honest care home. They provide daily, amazing activities for their residents. I receive monthly updates on my mum''s well-being as well as regular phone calls on what's been happening with Mum's care and if I have any concerns. I would definitely recommend
Broadwater Lodge and will continue to support their amazing staff where I can.

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Review from Michael K (Godson of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always so cheerful and helpful and display a real caring attitude towards the residents.
They make the home so comfortable for the residents who all seem happy and restful there.
There is a positive air as you enter the home and it makes visiting a pleasure as it is a pleasant experience,
I can't thank them enough.

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Review from Christine A (Daughter of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my mother who is a resident at Broadwater Lodge for the last three years and would like to say thank you for all the help and attention she has received.
She has a favourite armchair in the lounge where the same group of residents sit most days which gives a feeling of being homely.
Musicians and singers come into the home at times and everyone joins in.
One of the favourite days is when the local children's playgroup visits and plays in the lounge with their toys and games - and the residents are keen to join in!
The home is situated in the middle of several grassy areas and benches to sit in the sunshine in peace, weather permitting.
All the residents are cared for in different ways and the staff have so much time and patience to support everyone's needs.
My sister and I are completely satisfied with our mother's care and definitely would recommend this care home to absolutely anyone.

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Review from Debbie P (Daughter of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Broadwater Lodge since October 2023. I cannot begin to explain what a massive impact this wonderful home has had on my mum. We lost my father just after my mum joined and they were so supportive of us all; our lives had truly been turned upside down but they were so caring. My mum
is in the advanced stages of Alzheimer's and when she was younger she worked in a hairdressers - she loved talking to people but she had become quite depressed and withdrawn. She now talks all the time and participates in all the activities. The activities coordinator is just wonderful, such a beautiful person. They have the farm too and the lovely pony. I can honestly say this is the happiest I've seen my mum in many, many years. If someone had asked me a year ago about my mum going into a home, I would have definitely said that she wouldn't be going into one but, for her, it is the best thing we could have ever done; she is a completely different person and incredibly happy.

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Review from Charlotte T (Daughter of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a great relief to see Mum settled and enjoying all the activities that are available, especially the D-day celebrations that took place recently, the whole of Broadwater Lodge was decorated in bunting and noticeboards covered in pictures and articles about the actual day. The social media
page showed all the cadets on parade with the mayor and the residents sat outside. Our family visits regularly and is warmly greeted by staff and residents. We couldn't be happier - thank you, Broadwater.

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Review from J S (Daughter of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in her 90s and has been a resident of Broadwater Lodge for over 2 years now. She suffers from dementia and gets very confused at times, but due to the excellent care she receives from all members of staff she continues to thrive. Whilst she chooses not to engage in some of the amazing activities
provided she is always encouraged to join in so she never feels left out. The friendly caring staff always make visitors feel welcome and part of the larger Broadwater family. My sister and I would not want Mum to be cared for anywhere else. Her room is kept clean and tidy and her medical, social, and well-being needs are well-understood by all of the staff. Mum appreciates all that is done for her and so do we. Thank you!

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Review from Michael R (Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been there since June of this year she lived alone and was not managing and was very lonely, Since being at Broadwater she has been much much happier, she’s eating well and loves to be taken out around the local lake, and joins in most activities and has nothing but praise for the staff.
Wouldn’t want her anywhere else!

Reply from Fiona Madder, Reviews Team at Broadwater Lodge

Thank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks, the Care UK team


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Review from F H (Granddaughter of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

It's surprising that communication issues persist among families and residents, echoing the challenges we faced. Communication was a key factor that prompted us to move Granny out. It’s a shame they haven’t been able to improve.
The layout may be better suited for those with advanced dementia, it
isolates residents and hinders social interactions. The pub/living room, for communal gatherings, remained largely unused due to the struggle of entertainment staff in bringing residents together.
In pursuit of a warmer, more loving environment, we transitioned Granny to a non-profit-run home, noticing an immediate improvement in communication and care quality.
Several communication incidents shook our trust in BW. Despite promises from head office, no follow-up was made. Care UK are ultimately a commercial organisation - I urge readers to look into NFP alternatives.
The home had its merits, but fell short in social time and communication, partly due to its layout and commercial nature.

Reply from Samantha Debenham, Reviews Team at Broadwater Lodge

Thank you for your review of Broadwater Lodge. Your feedback is important to us, and we want to reassure you of our focus on communication. As a team this is paramount to us as well as having open channels with relatives, we regularly update relatives of changes or updates in care. At Broadwater, we have an open-door policy, and I’m pleased to say the ‘availability of the Home Manager’ scored highly in our latest relative survey (May 2023). We keep residents active, engaged and entertained with activities, we actively post on Facebook to showcase daily life at our home.


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Review from Ann S (Daughter of Resident) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Broadwater Lodge since 2020 and we have always found everybody
to be very professional and efficient. They go out of their way to make sure that the residents are happy
and safe. The activities are amazing and it is so nice to see on social media, that they are taken
out for walks and trips out. Since Mum has been here her health has improved so much that she doesn't have to take so many tablets.
Mum is really happy here, which is great for us.
Thank you all.

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Review from Pete L (Son of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We feel very happy that our mum is in Broadwater Lodge; the staff are lovely, there are always activities to keep Mum entertained and there's never a dull moment. The grounds are lovely and there is even a mini farm! On occasions I think communication could be improved, but this is a minor point. Mum
is safe, very well looked after and is kept stimulated!

Reply from Samantha Debenham, Reviews Team at Broadwater Lodge

Thank you for your wonderful comments for the care and support we provide your mother here at Broadwater Lodge. Your feedback is important to us and the home manager has discussed your comments about communication with the team leaders to ensure all relatives receive regular updates. Thanks for taking the time to leave a review.


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Review from V J (Respite Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at Broadwater Lodge for one month and I am very pleased with the care. The staff and carers are fantastic, I have been well looked after and am warm and well fed. I do not live with any cognitive impairment, but it has been a great help to reduce my stress living here whilst finding my new
flat.

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Review from S N (Daughter of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A home-from-home feel to this care home. A great deal of care, time and thought to individuals is seen when visiting. Friendly, helpful and homely atmosphere and plenty of relevant activities for each resident. Clean, tidy and lovely setting. Mum is very happy and settled there.

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Broadwater Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Broadwater Lodge is calculated as follows: ( (186 Excellents x 5) + (15 Goods x 4) + (4 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 212 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Broadwater Lodge is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Nov 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

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Meet the Team (1)

Angela

Angela Bookham

Job Title: Home Manager

Joined: 1994

Angela Bookham started work at Broadwater Lodge in 1994 as a care worker and, after a spell at our sister home Jubilee House, returned as manager in early 2012.


As a child, I always wanted to be a nurse, but my mother strictly forbade it and insisted that, like my sister, I would take secretarial training. However, it wasn’t long before I decided to pursue my true calling and, at the age of 16, became a carer at an orphanage. I went on to join Broadwater Lodge in 1994 as a care worker, but was quickly promoted through the ranks to team leader and on to deputy manager. After a spell at our sister home, Jubilee House which is a few miles away, I returned to Broadwater Lodge as manager in 2012.


I really love this job and the opportunities it gives me to make a positive difference to people’s lives. I always strive to put myself in the shoes of residents. More and more people are being diagnosed with dementia, so this is an enormous issue which many of us will face at some point in life. I passionately believe in giving people the level of care and attention I would like to receive if I were in their place.


I’m really proud of the atmosphere we have created at Broadwater Lodge – I’d describe it as a ‘home from home’ and that’s often the first thing people say when they walk through the door. Indeed, one family based in Bournemouth was so impressed by Broadwater Lodge that they chose us over other homes closer to where they live.


Every day is different here, and that’s down to the work of our three excellent activity coordinators. They do a great job working with the residents, understanding what they want to do and coming up with new and exciting ideas. One of the best was a Mad Hatter’s Tea Party which we held for the Jubilee. I was new at the time, but was tremendously impressed by the imagination and dedication everyone showed in putting it together. It’s moments like those that make Broadwater Lodge a very special place to be.


Angela celebrates 20 years of service
Broadwater Lodge’s very popular home manager Angela Bookham reached a very important milestone. She has been providing quality and expert care to her residents for 20 years.


The management of Care UK and Angela’s many colleagues send their congratulations and they look forward to working with her for many years to come.


Frequently Asked Questions about Broadwater Lodge

What types of Care is Broadwater Lodge registered for?

Older Person Care, Dementia, Respite Care, Learning Disability & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Broadwater Lodge provide?

Palliative Care, Day Care & Convalescent Care are other types of care provided.

How many Rooms does Broadwater Lodge have?

There are 67 Single Rooms.

What are the Facilities & Services at Broadwater Lodge?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Broadwater Lodge to the centre of Godalming?

1.6 mile(s) as the crow flies, distance by road may be significantly further.