Broadwater Lodge

125 Summers Road, Farncombe, Godalming GU7 3BF
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9.8 42 Reviews
  • Broadwater Lodge, Godalming
Broadwater Lodge offers 'Outstanding' specialist dementia, residential and short term respite care. The care home team in Godalming, Surrey, does everything possible to ensure that residents enjoy a superb quality of life.

The home was rated ‘outstanding’ by the CQC in November 2019, and its unique environment is tailored to residents’ interests. There’s everything from a pub and cinema, to a sweet shop and even a real farm, complete with a miniature pony, pigs, goats, chickens and more.

The skilled team at Broadwater Lodge are experts in dementia care. They are dedicated to finding innovative ways to help residents live meaningful and fulfilling lives. The team focus on what residents can do, rather than what they can't.

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Care Provided by Broadwater Lodge

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Angela Bookham (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (67)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 1

Funding & Fees Guide for Broadwater Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,707
    • Self-Funded Residential Dementia Care from £1,797
    • RESPITE Self-Funded Residential Care from £1,707
    • RESPITE Self-Funded Residential Dementia Care from £1,797

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge. There
    are no additional fees for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house coffee station
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Broadwater Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Broadwater Lodge Reviews (42)

Total of 42, showing 21-40
9.8

Broadwater Lodge has a Review Score of 9.8 (9.788) out of 10, based on 18 reviews in the last 2 years. Over all time Broadwater Lodge has 42 reviews.

Overall Experience

  • 33
  • 7
  • 1
  • 1
  • 0

Date Published

42
7
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18
24

Review from Jack P (Husband of Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The people in here are all very helpful and the standard of care is excellent.

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Review from J D (Daughter of Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Broadwater Lodge is a welcoming yet quirky and characterful home. The staff work very hard to provide a friendly and supportive environment for their residents. Mother has been there throughout the covid lockdown period and therefore we are yet to experience the full Broadwater agenda. We feel that
Broadwater has risen to the challenge to make residents as comfortable as possible during some very difficult times - well done to all!

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Review from J L (Daughter of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum very quickly thought of Broadwater Lodge as her home despite never wanting to go into residential care. This was a great relief to all the family. Mum adores all the animals that visit and live there which also makes it very different from other places of care.

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Review from J M (Niece of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are extremely helpful, friendly and very caring. Lots of activities for residents to join in with, all calender events ie: Halloween, Christmas etc. celebrated. Food very good. Overall, a lovely place for residents. Always called when there is a problem with my relative.

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Review from Janet E (Sister of Resident) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Broadwater Lodge is a friendly homely environment, my brother is very well looked after. The cleanliness of the place is first class. The staff are very friendly and efficient in their job. The staff are first class. The food is excellent and the whole ethos of the place is first class. My brother made
an improvement in the first two weeks there. Please praise all the staff for the way they look after the residents and treat the visitors. We always feel welcome. The residents are always happy and look well cared for. The food is very good and it is nice to see videos of the residents taking part in the activities. They are all treated with dignity.

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Review from T M (Friend of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend, I have known for 50years + and was devastated when she got Dementia -why? I can honestly say, I was so happy to see her happy and cared for in a wonderful place, showing ingenuity resourcefulness, genuine concern and above all happy. (The farm is just marvellous) Fantastic team.

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Review from Eddie P (Son of Resident) published on 30 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely love the atmosphere of the staff and residents, Mum is there and I am now relaxed knowing that the care received here is meant. The staff are amazing, it’s so homely too. Thank you so much for looking after Mum.

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Review from Alastair C (Son of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bright and responsive staff in a pleasant environment.
Clothes do seem to get lost in the ward despite more labels though.

Reply from Amy Wilson, AD at Broadwater Lodge

We’re very grateful for your feedback and are delighted with the positive scores for Broadwater Lodge, particularly for safety, security and cleanliness at the home. With regard to laundry, I do apologise for the issues your father has experienced. I would like to assure you we have looked into this and I’m pleased to say that since your review, we have put new measures in place to reduce the risk of clothes going missing. This includes ensuring that residents’ rooms are locked when unoccupied to avoid clothing being moved.
In addition we are considering the purchase of a new and more robust labelling machine for residents’ clothes. We have also recently employed a new laundry assistant, who has designed a new system or organising the laundry, which will reduce lost items. Thank you again for taking the time to provide your feedback and kind words, and of course please do contact the home manager or any other members of the senior team at the home if there is anything else we can help with now or in the future.


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Review from Sheila A (Wife of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The most friendly, caring, welcoming care home one could wish for. Having worked in care work ourselves and having had a son with a learning disability, we are not without experience as both carers and providers. Broadwater Lodge left me reassured after my husband was moved from another home and enabled
me to recover from a breakdown and to make some important decisions. Thank you from both of us.

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Review from Angela M (Daughter of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival, you are greeted by a friendly staff member. All staff speak to you as you pass. The main lounges and corridors are all clean with various activities/displays appropriate for the residents. Residents are free to wander wherever they want within the home and its gardens which are also well
maintained. The care staff are happy to give updates on the resident's welfare/behaviour on asking. You are made to feel welcome and make yourselves tea/coffee etc whilst there. Although my mother caused trouble when she first arrived they are sorting out medication to help her.

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Review from Paula D (Daughter of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is extremely well cared for in Broadwater Lodge. The whole team - management, nursing and carers is brilliant. The home is comfortable, my mother enjoys the food provided and she is very happy. My family appreciates all the care my mother receives and I also value being kept informed if my
mother isn't very well or has another problem.

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Review from J O (Power of Attorney of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Warm welcome by reception/all staff taking resident out to which she was changed and outside clothing/shoes put on. She was escorted to us and told to have a wonderful outing.

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Review from I B (Daughter of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 100, very frail and has Alzheimer's. Staff show great patience in attempting to keep her able to move. She is always clean and well-dressed. Staff do try hard to involve her and talk to her, though her deafness makes this difficult. I have great respect for their kindness, patience and
care while doing a difficult job.


There is a pleasant, lively atmosphere and a willingness to go the extra mile. I am grateful that Mum is looked after so well.


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Review from John W (Son-in-law of Resident) published on 27 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father in law was quite happy to be in the home and thought that the staff were very friendly and caring. He rarely complained about his situation which to us meant he was being treated well.
We were very happy with the level of care he received and with the feedback that was regularly given to
us.
We were especially grateful to the staff on duty the night he died, as we believe they went above and beyond the call of duty to make him comfortable and ease his fears.
I would not hesitate to recommend Broadwater Lodge.

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Review from David S (Friend of Resident) published on 27 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff are responsive to patient needs. The home is clean and smells clean. They contact me often to report back on patient progress. I am constantly impressed.

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Review from Suzanne C (Daughter of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Broadwater Lodge for nearly a year now and given all the circumstances, I don't think she could be in a better place. I am so relieved she is living in a safe and secure environment, with friendly staff that really do care and will always go that extra mile when necessary. They keep
me updated on my mum's health issues and her doctor is excellent. I have no hesitation in recommending.

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Review from Shirley C (Daughter of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Broadwater Lodge after being in hospital for 3 months. My dad has followed, so it is lovely for them to be together. Everyone at "B" is so lovely and friendly and so caring. Nothing is too much trouble and for family, it is very scary to have to put your parents into a home. It is like
a home from home and with caring people, you realise they are being cared for and attended to for all their needs. Right through from management down to cleaners, everyone is part of the team that places everything together and they do everything they can physically do to help their residents.

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Review from Stephen B (Brother of Resident) published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attended both to visit my brother and speak to the Doctor at her request annual and updating instructions in an emergency. I found my brother up and about content with a cup of tea and friends. A resident who appeared to be waking up he asked if she was asleep? Generally, I feel he is happy and secure
here it's probably where he'll live out the rest of his life. I like to come once a month or so though I know he's not expecting me and won't know I've been. I still think it's important to visit.

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Review from Shirley B (Daughter of Resident) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm really pleased to have mum at Broadwater Lodge, everyone is extremely kind and caring towards mum and they show her a great deal of love and comfort. Mum's had quite a few problems, all of which have been dealt with professionally and with great care.
When staff call they all start with "Hi it's
( ), there's nothing to worry about." Which is always comforting, no matter what the call is about, the staff always try to make it as positive as possible to reassure me, they've seen it all before and not to worry!


Mum especially enjoys the "Stumbling Inn Pub" within the care home. We held her 90th birthday party there and all the staff were very helpful and we all had a wonderful time as a family. One of mums carers was talking about the queen also turning 90 and said "I bet you wish you had her wealth". Mum said "No, I doubt she is as happy as I am here". Which says it all.


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Review from Robert W (Husband of Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The centre is run efficiently and in a positive manner. Security is in place that the safety of residents and staff and visitors is of paramount importance. The staff do a good job within the financial limits of the centre. All the staff are positive, caring and diligent about their duties. The food
cooked on site is well prepared and wholesome. The day centre activities are varied and interesting, a good variety. The home has a changing theme of activities and displays about the place. I am happy that my wife is being looked after safely and with compassion. I am now able to sleep easily at night and not be worried what I may wake up to. Many thanks to the whole centre.

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Broadwater Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Broadwater Lodge is calculated as follows: ( (186 Excellents x 5) + (15 Goods x 4) + (4 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 212 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Broadwater Lodge is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Nov 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

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Meet the Team (1)

Angela

Angela Bookham

Job Title: Home Manager

Joined: 1994

Angela Bookham started work at Broadwater Lodge in 1994 as a care worker and, after a spell at our sister home Jubilee House, returned as manager in early 2012.


As a child, I always wanted to be a nurse, but my mother strictly forbade it and insisted that, like my sister, I would take secretarial training. However, it wasn’t long before I decided to pursue my true calling and, at the age of 16, became a carer at an orphanage. I went on to join Broadwater Lodge in 1994 as a care worker, but was quickly promoted through the ranks to team leader and on to deputy manager. After a spell at our sister home, Jubilee House which is a few miles away, I returned to Broadwater Lodge as manager in 2012.


I really love this job and the opportunities it gives me to make a positive difference to people’s lives. I always strive to put myself in the shoes of residents. More and more people are being diagnosed with dementia, so this is an enormous issue which many of us will face at some point in life. I passionately believe in giving people the level of care and attention I would like to receive if I were in their place.


I’m really proud of the atmosphere we have created at Broadwater Lodge – I’d describe it as a ‘home from home’ and that’s often the first thing people say when they walk through the door. Indeed, one family based in Bournemouth was so impressed by Broadwater Lodge that they chose us over other homes closer to where they live.


Every day is different here, and that’s down to the work of our three excellent activity coordinators. They do a great job working with the residents, understanding what they want to do and coming up with new and exciting ideas. One of the best was a Mad Hatter’s Tea Party which we held for the Jubilee. I was new at the time, but was tremendously impressed by the imagination and dedication everyone showed in putting it together. It’s moments like those that make Broadwater Lodge a very special place to be.


Angela celebrates 20 years of service
Broadwater Lodge’s very popular home manager Angela Bookham reached a very important milestone. She has been providing quality and expert care to her residents for 20 years.


The management of Care UK and Angela’s many colleagues send their congratulations and they look forward to working with her for many years to come.