Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge. There
are no additional fees for respite stays.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house coffee station
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
Broadwater Lodge has a Review Score of 9.8 (9.788) out of 10, based on 18 reviews in the last 2 years. Over all time Broadwater Lodge has 42 reviews.
Review from Lynn (Daughter of Resident) published on 24 May 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rosemary R (Daughter of Resident) published on 22 September 2015
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.788) out of 10 for Broadwater Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.788 for Broadwater Lodge is calculated as follows: ( (186 Excellents x 5) + (15 Goods x 4) + (4 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 212 Ratings = 4.788
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Broadwater Lodge is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Nov 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 1994
Angela Bookham started work at Broadwater Lodge in 1994 as a care worker and, after a spell at our sister home Jubilee House, returned as manager in early 2012.
As a child, I always wanted to be a nurse, but my mother strictly forbade it and insisted that, like my sister, I would take secretarial training. However, it wasn’t long before I decided to pursue my true calling and, at the age of 16, became a carer at an orphanage. I went on to join Broadwater Lodge in 1994 as a care worker, but was quickly promoted through the ranks to team leader and on to deputy manager. After a spell at our sister home, Jubilee House which is a few miles away, I returned to Broadwater Lodge as manager in 2012.
I really love this job and the opportunities it gives me to make a positive difference to people’s lives. I always strive to put myself in the shoes of residents. More and more people are being diagnosed with dementia, so this is an enormous issue which many of us will face at some point in life. I passionately believe in giving people the level of care and attention I would like to receive if I were in their place.
I’m really proud of the atmosphere we have created at Broadwater Lodge – I’d describe it as a ‘home from home’ and that’s often the first thing people say when they walk through the door. Indeed, one family based in Bournemouth was so impressed by Broadwater Lodge that they chose us over other homes closer to where they live.
Every day is different here, and that’s down to the work of our three excellent activity coordinators. They do a great job working with the residents, understanding what they want to do and coming up with new and exciting ideas. One of the best was a Mad Hatter’s Tea Party which we held for the Jubilee. I was new at the time, but was tremendously impressed by the imagination and dedication everyone showed in putting it together. It’s moments like those that make Broadwater Lodge a very special place to be.
Angela celebrates 20 years of service
Broadwater Lodge’s very popular home manager Angela Bookham reached a very important milestone. She has been providing quality and expert care to her residents for 20 years.
The management of Care UK and Angela’s many colleagues send their congratulations and they look forward to working with her for many years to come.
