What types of Care is Barchester Cossins House Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Cossins House Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Barchester Cossins House Care Home have?

There are 18 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Barchester Cossins House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Cossins House Care Home to the centre of Cobham?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Barchester Cossins House Care Home, 1 Downside Road, Downside, Cobham, Surrey KT11 3LZ

Barchester Cossins House Care Home

1 Downside Road, Downside, Cobham KT11 3LZ

10 119 Reviews

Funding & Fees Guide for Barchester Cossins House Care Home

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

Weekly Charges per Person

Self-Funded Residential Care from £1,881

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

(these prices are only a guideline, please contact Barchester Cossins House Care Home to find out the exact price for your requirements)

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Review from Lindsey A (Daughter of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience

This care home is exemplary. My mother has received the very best care from the amazing staff at every level. They have always been welcoming to us and my mother really feels at home here. Her health and mobility has dramatically improved since she has been here. Thank you to all at Barchester Cossins

House Care Home who have made this such a wonderful environment.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for your lovely review. I will make sure to share this with our team.

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Review from D W (Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience

I am very happy here. Lovely garden and all staff are all caring.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for your lovely feedback and I will share this to the team.

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Review from M S (Daughter of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience

Lovely care home, beautiful grounds and garden. The warmth and welcome given to us on arrival were exceptional and continued throughout the stay. Would recommend Barchester Cossins House Care Home.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for taking the time to provide us with this feedback. It is very much appreciated and I will share this with the team.

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Review from A B (Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience

I have stayed here at Cossins twice and I have had a very good experience both times.
I have found everyone very friendly and helpful. They can never do enough to make my experience happy and helpful.
I have benefitted from my experience.
Thank you all very much.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you so much for your kind words. We are so pleased to have you at Cossins House. I will share your positive feedback with the team

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Review from Gill D (Daughter-in-law of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience

Excellent home. Friendly, efficient, amazing care for residents. Staff are brilliant. Residents are all kept immaculately dressed. Such a happy place - can't fault it.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for taking the time to provide us with this review. It is always appreciated by the team and agree Cossins is a very happy home.

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Review from Nigel H (Husband of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience

The staff here continue to take such good care of my wife even as the help she needs increases. She enjoyed her trip out to a local garden centre recently.
Yesterday she was sitting outside in the sun with others when I visited with my son. When I told them that it was his birthday, all the staff came

out to sing happy birthday to him. This is how memories are made.
Thank you.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for your kind review. Our privilege to care for your wife. We will share your lovely feedback with the team.

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Review from Jan F (Daughter of Resident) published on 28 February 2024
Submitted via Website • Report

Overall Experience

I was so anxious about my mum moving to a care home but Cossins House is amazing. All the staff are genuinely caring and attentive and the activities coordinator is absolutely wonderful in keeping spirits up in an inclusive and genuinely fun way. Everyone participates and the activities are such great

fun - there is a lot of humour and sometimes silliness which gives everyone a giggle. This is so unlike any care home I have visited in the past. My sincere thanks to all the staff and residents for making it such a cheerful place.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for taking the time to review our home. Your kind words are very much appreciated. Our residents at Cossins are always at the forefront of our minds, the care and service we provide to both residents and their families are incredibly important to all of us. I will share your comments with the team.

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Review from Maureen P (Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience

Couldn’t wish for more kindness and attention than I get here at Cossins House from all the staff. The food is excellent, activities are wonderful and I even have luxuries by having my nails done on a regular basis. I’m comfortable and very happy here.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you very much for such kind words about our home. We are delighted you are very happy with the service we provide. I will send my thanks to all the team here at Cossins House for making your stay so special.

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Review from P D (Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience

Lovely place, I like it here. Surrounded by lovely people.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you so much for your review. Our pleasure to care for you. We will share your lovely feedback with the team.

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Review from Margaret S (Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience

I was very pleasantly surprised to arrive here at Cossins in August 2023 to a very warm welcome from the staff. Since then, I have been treated very well in all manner of ways, from being washed and dressed in the morning, to throughout the day when I have been given cups of tea often. The Activity

Coordinator provides us with a number of activities to help our well-being, mental and physical.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you so much for your lovely feedback, it means so much to the team. Our privilege to care for you.

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Review from A C (Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience

Best move I ever made. Barchester Cossins House Care Home is wonderful, lots of activities and great staff team. I have never been so happy and can be myself. The grounds are beautiful and I love to walk each day. Very friendly and made many new friends.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for your kind review. Our privilege to care for you. We will share your lovely feedback with the team.

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Review from S H (Daughter of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience

Cossins House is an excellent care home. My 90-year-old mum stayed for respite after a hospital visit and was treated with great love and kindness. The staff treated her with dignity at all times, the facilities were superb and the food was wholesome and nutritious. Mum was hesitant about staying in

a care home, but they built up her strength and confidence, so that she was able to return home easier, certainly made a difficult time for our family much easier to cope with.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for giving us this lovely feedback. I will ensure it is shared with the team.

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Review from Andrew S (Friend of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience

With only the eyes of a visitor to the home I can only imagine that the residents are the luckiest people to be able to spend their days at Cossins. The atmosphere is so friendly and the attitude of all the staff is one of cheerful, dedicated care. The house is immaculately clean and the grounds are

a joy to walk in. I would recommend Cossins to anyone.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you so much for your lovely feedback, it means a great deal to the team.

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Review from A K (Resident) assisted by family/friend published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience

I was very comfortable and well looked after at Cossins House. All of the staff were very polite, helpful and accommodating at all times. My room was spacious and clean, the garden space was welcoming and enjoyable to be in. The food was tasty and meals were always on time and well cooked. Outings were

well planned and appreciated. Thank you for looking after me after my hospital stay so well.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for your kind review. Our privilege to care for you.

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Review from M K (Sister of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience

Very pleased to have visited my sister at Cossins House Care Home where she is well cared for and happy with a lovely room overlooking the garden.

Reply from Lisa Warner, Activity Coordinator at Barchester Cossins House Care Home

Thank you for this lovely review. We will share this with the team.

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Review from L W (Friend of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

Lovely home, a clean, calm and caring environment. Staff are always caring and always around to help.
I love visiting here feels like a home from home and everyone's happy.
Always activities going on keeping residents engaged and entertained.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Your feedback is much appreciated. Thank you for taking the time to complete a review for us. I will share this with the team.

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Review from D U (Friend of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

I absolutely love this home. The care they have given to my friend is above and beyond expectations. The residents love the sing songs, the entertainment and the general homely feel. It is obvious that all of the residents are enjoying their stay at Cossins House.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for your lovely feedback. I will share this with the team.

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Review from Gemma H (Ex Family Member) published on 28 February 2023
Submitted via Website • Report

Overall Experience

Beautiful home-from-home setting. A wonderful experience and the staff are always doing their best to make everyone comfortable and welcome, taking in all aspects of care to the highest level. Wonderful themed experiences - Christmas/Easter and always smiles all around, including from the staff.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you so much for your feedback. It is always appreciated by the team.

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Review from Elizabeth C (Daughter of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience

Cossins House provides a wonderful home for my mum. The care is professional, kind and my mum feels very safe and happy. All staff are excellent and really care about the residents. The facilities are lovely - a nice lounge and a large well cared for garden. There are also activities on many days of

the week, which include visiting entertainers and occasional visits outside the home. The food is nutritious, and there is a good variety. Overall, I am very happy with the service provided.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Your feedback is most appreciated by us all at Cossins House. Thank you so much.

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Review from Julia N (Daughter of Resident) published on 9 December 2022
Submitted via Website • Report

Overall Experience

I was looking for somewhere for my mum, who had been living independently until a stroke in July. She made the decision herself that she was no longer able to look after herself safely. Cossins House was recommended to us and has been perfect in every way. Mum is so well looked after physically and

mentally, and the relief of knowing how happy she is making new friends and living life again makes me so happy.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Your appreciation of the service and the care your mother receives is most appreciated, your mother is a joy to care for and your support as a family is always welcome. I will share your comments with the team.

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Meet the Team (21)

Rose Punzal

Job Title: General Manager

Joined: 2003

Healthcare has always been the driving force of my career, ever since I trained as Registered Pharmacist in Philippines for 10 years.

I moved to the UK in 2003, joining Cossins House as a Care Assistant, working my way up eventually to Deputy Manager and now General Manager.

As a General Manager, I am responsible for managing all aspects of the home’s daily operation, ensuring that the highest possible standard of care is provided and in accordance with Care Quality Commission (CQC) and Barchester policies.

As a leader, I will demonstrate an open and transparent culture, whereby my staff feel valued and developed.

As a team, we have achieved the prestigious Gold Standard Framework (GSF) Award-Platinum Status and a CQC 'Outstanding' in Care Domain.

As a person, I am kind, calm and patient. I love to spend time video calling and chatting with my family back home. I am a mother of one child and happily married.

Marita Segui

Job Title: Deputy

Joined: 2010

I started my career in care industry as Senior Care Assistant way back in 2006 in Nottingham, before moving to Surrey in 2010. I find my role really fulfulling!

Lisa Unsworth

Job Title: Activities Leader

Joined: 2012

I am the Activity Leader here at Cossins House and provide a large number of activities. We work on a person-centred approach for each of our residents. We work as a team to engage with everyone and work to the needs of each resident. We have lots of fun and games indoors and outdoors, trips out, LIVE music and entertainment and one-to-one sessions.

We have a Holy Communion service every 2nd and 4th Tuesday of each month and a hairdresser that visits every other Monday. We are always open to new ideas and have volunteers coming in each week. We work closely with Pet Therapy and have several dogs visiting. We work with local schools, who sing for us every Christmas.

Catherine Edwards

Job Title: Administrator

Joined: 2013

Catherine has been at Cossins House for 7 years and is responsible for ensuring the administration of the home runs smoothly and effectively. This includes both our management accounts and payroll.

Manny Muthy

Job Title: Maintenance Manager

Joined: 2017

Manny is responsible for ensuring our residents live in a place that’s proactively inspected and brilliantly maintained at all times.

Raji Dhuna

Job Title: Head Chef

Joined: 2019

I started my career as a chef in 2008 and joined Cossins House in 2019. I am passionate about working with fresh produce, creating well-balanced, seasonal menus focused on residents' choices and the nutritional value of the dishes. I enjoy having a chat with the residents and their visitors to get to know more about their likes and dislikes. I cook with a dedication to ensure the residents enjoy their meals.

Alex Espiritu

Job Title: Gardener

Joined: 2016

Alex demonstrates a true passion for gardening by cultivating a welcoming atmosphere in our gardens with colourful flowers and vibrant, wide-open spaces that benefit our residents and wildlife alike.

Josie Mina

Job Title: Head Housekeeper

Joined: 2018

I'm responsible for the home's cleanliness and I make sure everything is tidy and in order. I also make sure the home smells inviting. See you all soon!

Joel Punzal

Job Title: Senior Care Assistant Night Shifts

Joined: 2003

I am a Senior Care Assistant at Cossins House and work nightshifts. I have worked in the care setting for many years and have a true passion in taking great care of all our residents.

Josielyn Soriano

Job Title: Senior Care Assistant

Joined: 2020

Working with the elderly is a true passion of mine. I have worked in care for many years and have achieved so much experience. I always give 100% to my career.