Barchester Cossins House Care Home

1 Downside Road, Downside, Cobham KT11 3LZ

10 119 Reviews

Funding & Fees Guide for Barchester Cossins House Care Home

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

Weekly Charges per Person

Self-Funded Residential Care from £1,881

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

(these prices are only a guideline, please contact Barchester Cossins House Care Home to find out the exact price for your requirements)

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Review from E B (Daughter of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience

My mother lived the last three and a half years in Cossins House Care Home: Cossins has a cosy 'home from home' feel to it and benefits from being small and intimate, where both residents and their relatives can build a warm and trusting relationship with its staff, many of whom have worked there for

many years. All staff aim to make the later years of the resident's lives stressfree, safe and warm and comfortable. We were so lucky to find it.

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Review from Stephen P (Son of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience

Excellent. Friendly atmosphere.
Everything clean and sweet-smelling.
Fresh flowers. Mother very content and relaxed.

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Review from J S (Friend of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience

Over the years visiting Cossins House I have always found the staff to be professional, cheerful and above all kind and caring. It is a joy to walk into a care home that is bright, clean and well presented. I only have the highest praise for the staff at Cossins House.

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Review from M K (Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience

I am very impressed with this home. I always feel at home. I am always beloved by lovely people and the special care that they give me each day is excellent. I love them all. God bless always this home and all my lovely carers.

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Review from S I (Daughter of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience

My father is very well cared for by the lovely team of carers and staff at Cossins. It is very reassuring to know that dad is looked after so well. I have never come across such "caring" staff before and it is a big relief to know Dad is in safe hands.
Thank you.

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Review from D W (Daughter of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience

Staff at Cossins are amazing. The majority of them have been there for many years and are clearly committed to providing excellent care. The home is quiet and peaceful, set in wonderful grounds with resident ducks and chickens! It is good to know that my dad is in safe hands and is so well looked after.

The staff go out of their way to help and have a real understanding of my father's needs, which is very reassuring.

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Review from Mavis S (Niece of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience

My aunt has been at Cossins House now for 4 years and has been very well cared for. In the past 6 months, hse has deteriorated both mentally and physically. The care and support both she and us have received have been excellent. The staff have tried very hard to see she can still participate in the

life of the home and she continues to enjoy a good quality of life.

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Review from Dee D (Friend of Resident) published on 8 August 2019
Submitted via Website • Report

Overall Experience

This is a Nice, pleasant, clean and quiet nursing home, friendly staff and management are easy to approach.

Location is great as the ambience is very relaxing.

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Review from C L (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience

Overall I am very happy with the care given to my father at Cossins House Care Home. The accommodation is excellent (a self-contained cottage), except there have been many problems with the bathroom whose design is faulty. The current management team is excellent as are the carers except, that some

do not speak/understand English very well. Cleanliness not always up to scratch but I am not unduly concerned about this. Security difficult for staff as the cottage is not in the main house. Communication greatly improved recently.

Reply from Alison Geddes, Marketing at Barchester Cossins House Care Home

Thank you for taking the time to review our home, we are delighted to hear how happy you are with your Father’s care here at Cossins House and that you find our management team ‘excellent.’ The contractor fault in the bathroom is being reviewed further following your feedback, as is cleanliness. The cottage itself is highly safe and secure, only a few steps away from the main home. As your Father uses the back door to access the main home there may be occasions when deliveries are being taken at the same time. We are in the process of making adjustments to allow easier access for wheelchairs through this door, such as altering the photocopier and units to give more space and moving the fire extinguishers to the side so wheelchairs won’t bump into them. Feel free to pop in for a chat with our Home Manager on your next visit if there's anything you'd like to discuss further.

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Review from Jane B (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience

There is a wonderful feeling of being "at home" rather than in"a home" at Cossins.
The house and grounds are beautiful and the atmosphere a really caring and happy one.
Some niggles from mum about the food sometimes but she couldn't be in a better place in terms of the overall care and the environment.

Reply from Alison Geddes, Marketing at Barchester Cossins House Care Home

Thank you for your positive review on our home, it is wonderful to hear how pleased you are with Cossins House and our team will be delighted to hear your comments. Please do pop in for a chat with our Home Manager at your earliest convenience and we can ensure there are plenty of items on our menu that your Mum will enjoy.

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Review from Richard C (Son of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience

A very nice and friendly home. Would like to see more trips out etc. Mum really enjoys the ground and gardens etc.

Reply from Alison Geddes, Marketing at Barchester Cossins House Care Home

Thank you for taking the time to review our home, we are delighted to hear you find Cossins House to be "a very nice and friendly home". Our Magic Moments Club is open to all residents and offers a fun and varied activity programme to suit a range of interests, including a number of trips and outings. Please do pop in for a chat with our Home Manager on your next visit and we can find some fun trips that your Mum will enjoy.

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Review from Julie C (Daughter-in-law of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience

We are always made to feel very welcome. Grounds and home stunning. Lovely to see the chickens and wildlife.

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Review from B S (Resident) assisted by family/friend published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience

I am very happy at Cossins. the staff are very kind. I sometimes don't like the food but can have a sandwich or snack instead.
There are a lot of different activities for us.

Reply from Alison Geddes, Marketing at Barchester Cossins House Care Home

Thank you for your positive review, it is great to hear how happy you are here at Cossins House. We have a varied menu with many options every day, as well as regular residents meetings to discuss menus to ensure there are dishes that everyone will enjoy. Our chef is always happy to provide alternatives if nothing takes your fancy on a daily menu. We're pleased you enjoy our activities, our Magic Moments Club offers a fun activity programme to suit a range of interests.

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Review from Brian M (Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience

Very well satisfied.

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Review from V M (Resident) assisted by family/friend published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience

As my disabilities increased in 2017, I felt great relief at moving to Cossins House Care Home to be cared for.

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Review from Muna M (Friend of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience

Lovely staff, gorgeous surroundings. Would highly recommend.

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Review from Sienna M (Friend of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience

All residents are very happy every time I go there.
Courteous staff, good ambience.

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Review from T S (Daughter-in-law of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience

We have recommended Cossins House to a number of people as a safe and caring environment for our loved ones. The staff are excellent and extremely patient!

Reply from Alison Geddes, Marketing at Barchester Cossins House Care Home

Many thanks for your positive comments about Cossins House, our dedicated team are an asset to our home.

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Review from Ricky M (Son-in-law of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience

An excellent home.
All the staff are very friendly and helpful.
The facilities are perfectly geared to both residents and visitors.
Nothing to fault - excellent.

Reply from Alison Geddes, Marketing at Barchester Cossins House Care Home

Thank you for your great comments about our home, the team will be delighted to hear your feedback.

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Review from Sue F (Friend of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience

Impressed by the spacious rooms, set in lovely grounds.
Beautifully maintained, much trouble taken over the garden with pots/plants etc.
Caring staff. Has a lovely "homely" feel to it.

Reply from Alison Geddes, Marketing at Barchester Cossins House Care Home

Thank you for your positive comments about our home, the team will be delighted to hear your feedback.

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Meet the Team (21)

Rose Punzal

Job Title: General Manager

Joined: 2003

Healthcare has always been the driving force of my career, ever since I trained as Registered Pharmacist in Philippines for 10 years.

I moved to the UK in 2003, joining Cossins House as a Care Assistant, working my way up eventually to Deputy Manager and now General Manager.

As a General Manager, I am responsible for managing all aspects of the home’s daily operation, ensuring that the highest possible standard of care is provided and in accordance with Care Quality Commission (CQC) and Barchester policies.

As a leader, I will demonstrate an open and transparent culture, whereby my staff feel valued and developed.

As a team, we have achieved the prestigious Gold Standard Framework (GSF) Award-Platinum Status and a CQC 'Outstanding' in Care Domain.

As a person, I am kind, calm and patient. I love to spend time video calling and chatting with my family back home. I am a mother of one child and happily married.

Marita Segui

Job Title: Deputy

Joined: 2010

I started my career in care industry as Senior Care Assistant way back in 2006 in Nottingham, before moving to Surrey in 2010. I find my role really fulfulling!

Lisa Unsworth

Job Title: Activities Leader

Joined: 2012

I am the Activity Leader here at Cossins House and provide a large number of activities. We work on a person-centred approach for each of our residents. We work as a team to engage with everyone and work to the needs of each resident. We have lots of fun and games indoors and outdoors, trips out, LIVE music and entertainment and one-to-one sessions.

We have a Holy Communion service every 2nd and 4th Tuesday of each month and a hairdresser that visits every other Monday. We are always open to new ideas and have volunteers coming in each week. We work closely with Pet Therapy and have several dogs visiting. We work with local schools, who sing for us every Christmas.

Catherine Edwards

Job Title: Administrator

Joined: 2013

Catherine has been at Cossins House for 7 years and is responsible for ensuring the administration of the home runs smoothly and effectively. This includes both our management accounts and payroll.

Manny Muthy

Job Title: Maintenance Manager

Joined: 2017

Manny is responsible for ensuring our residents live in a place that’s proactively inspected and brilliantly maintained at all times.

Raji Dhuna

Job Title: Head Chef

Joined: 2019

I started my career as a chef in 2008 and joined Cossins House in 2019. I am passionate about working with fresh produce, creating well-balanced, seasonal menus focused on residents' choices and the nutritional value of the dishes. I enjoy having a chat with the residents and their visitors to get to know more about their likes and dislikes. I cook with a dedication to ensure the residents enjoy their meals.

Alex Espiritu

Job Title: Gardener

Joined: 2016

Alex demonstrates a true passion for gardening by cultivating a welcoming atmosphere in our gardens with colourful flowers and vibrant, wide-open spaces that benefit our residents and wildlife alike.

Josie Mina

Job Title: Head Housekeeper

Joined: 2018

I'm responsible for the home's cleanliness and I make sure everything is tidy and in order. I also make sure the home smells inviting. See you all soon!

Joel Punzal

Job Title: Senior Care Assistant Night Shifts

Joined: 2003

I am a Senior Care Assistant at Cossins House and work nightshifts. I have worked in the care setting for many years and have a true passion in taking great care of all our residents.

Josielyn Soriano

Job Title: Senior Care Assistant

Joined: 2020

Working with the elderly is a true passion of mine. I have worked in care for many years and have achieved so much experience. I always give 100% to my career.