Barchester Cossins House Care Home

1 Downside Road, Downside, Cobham KT11 3LZ

10 119 Reviews

Funding & Fees Guide for Barchester Cossins House Care Home

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

Weekly Charges per Person

Self-Funded Residential Care from £1,881

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

(these prices are only a guideline, please contact Barchester Cossins House Care Home to find out the exact price for your requirements)

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Review from Roger C (Son of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience

My 96-year-old father needed a month's respite care at short notice after being hospitalised by an infection. From the moment we contacted Cossins House they could not have been more helpful or more sympathetic. The care he received could not be faulted and they worked hard to tailor activities to get

him ready to return to independent living. Highly recommended.

Reply from Alison Geddes, Marketing Administrator at Barchester Cossins House Care Home

Thank you for your fantastic comments on our home. At Cossins House, we pride ourselves on our high standard of care, the Home Manager and the team will be delighted to hear your great feedback.

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Review from M W (Son of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience

The staff are extremely helpful and caring. They go the extra mile. Thank you for all your support.

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Review from P H (Friend of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience

Cossin's staff were very friendly, lovely, very respectful. I always thought that they are truly, honestly looking after all the residents like family.

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Review from Anthony S (Nephew of Resident) published on 21 February 2019
Submitted via Website • Report

Overall Experience

We have been delighted by the standard of care that my aunt has received especially since Cossins House arranged for her to be given additional support.

Reply from Tessa Matthews, Marketing at Barchester Cossins House Care Home

Thank you for taking the time to leave us a review. The team at Cossins House are very caring and mindful about their residents and take great pride in providing compassionate, kind and individual care for residents. Best wishes to you and your Aunt.

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Review from Katie T (Granddaughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience

My Grandmother settled into Cossins House immediately.
The staff, both carers, maintenance and cook, all treated her with great kindness and care.
She enjoys her meals very much and loves all of the staff here.
It's a lovely quiet home, the doors are always open and the staff pop their heads in to

say hello.
Thank goodness for Cossins House. Thank you.

Reply from Tessa Matthews, Cossins House at Barchester Cossins House Care Home

Thank you for your kind comments about Cossins House and the care the team provides. It's so good to hear that your Grandmother settled in quickly. We do try to create a real home from home here.

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Review from M R (Daughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience

The staff are most impressive, their focus is the resident at a very individual level.
They have created a truly homely atmosphere.
Relatives are accommodated and made to feel included.
There is a definite impression of striving after excellence and looking to further improve standards of care.
Alongside

this, the accommodation is well-maintained and clean.

Reply from Tessa Matthews, Cossins House at Barchester Cossins House Care Home

Many thanks for your comments about our home. The teamwork together very well to make every moment matter for our residents. They really aim to help our residents 'love every day'. The home has just been awarded Platinum by the Gold Standards Framework for end of life care and this excellence runs through everything they do.

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Review from J P (Daughter of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience

My mother had a fall and my brother and I chose Cossins for respite with a view to long-term stay. We have found staff to be caring and helpful. The home itself is clean and fresh.

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Review from Annie G (Daughter of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience

My mother was only in Cossins House for just under a year when she passed away aged 95.
She had stayed there for three weeks respite in 2009 after having pneumonia and we were impressed with it then.
There were still staff from that time when she went back last year.
It is the most 'caring' care

home.
All the staff are wonderful, the grounds are beautiful and lots going on for the residents in the way of activities and outings.
It has such a lovely feel and so friendly.
My mum was very happy there, wished it could have been for longer.

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Review from S K (Daughter of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience

My mother was very well looked after and cared for very sensitively when she died.

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Review from Andrew P (Son of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience

My mother was admitted in 2016, aged 91 for care following a fracture at her home to her arm. She was due to leave but found her room, the staff and the care so friendly and the ambience so warm that she asked me to sell her house as she wanted to stay.
Staff were always so welcoming and became 'family'.
Late

2017 she fell ill and needed hospital admission. I was told she would live slightly longer in hospital but we chose to return to Cossins. The staff arranged a special bed and filled her room with flowers.
The end of life care was extraordinary and she died peacefully.
I can't praise the staff too highly. Wonderful.

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Review from Timothy L (Grandson of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience

My grandmother was a resident for two years approximately. She was so happy at Cossins and regarded the staff as family. They always treated her with the greatest respect, allowing her to maintain her dignity. I was deeply moved by the love and care showed to her by the staff up till her passing. I

would recommend this home to anyone needing residential care in old age.

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Review from T C (Cousin of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience

My cousin has been happy at Cossins but had to go into hospital with a suspected stroke on 11th February 2017.
For 2 weeks we were trying to get her back to Cossins. It was not until the manager spoke to the hospital that they agreed to release her.
From the moment she knew she was coming back her

whole body relaxed and she showed her gratitude to everyone (as much as she could) when they greeted her on 22nd March.
The care and love she has received since then has been exemplary and has blessed us all.

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Review from J C (Son of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience

My mother's health has deteriorated rapidly during February 2017 to the point where constant nursing care has been required.
Nothing has been too much trouble for the Cossins staff. They are an extremely caring team who have made my mother's last days very comfortable (and safe).
An outstanding care

home with outstanding, understanding staff.
My mother passed away at the beginning of March 2017.

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Review from N S (Nephew of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience

My aunt has lived at Cossins House for almost 4 years and I cannot speak highly enough about the care and attention my aunt receives. Initially, my aunt was able to live more independently and as her needs have changed, the wonderful staff at Cossins have seamlessly increased their assistance to keep

my aunt as happy and comfortable as possible. Her accommodation is spacious with a beautiful aspect and the whole house and grounds are well kept. In particular, the manager has been outstanding in making sure my aunt has everything she needs.

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Review from Peter R (Nephew of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience

A wonderful home! The manager has been outstanding in the excellent care they have given my aunt, as are all the staff, who are all long-term employed.

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Review from Irene E (Daughter of Resident) published on 12 January 2017
Submitted via Website • Report

Overall Experience

I am thrilled with all aspects of care at Cossins House. My mother has been made so welcome by everyone. As a result, the process of settling in has been easier than expected. I feel as if each and every one of the staff has been hand-picked and part of a family.

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Review from David G (Son of Resident) published on 11 January 2017
Submitted via Website • Report

Overall Experience

My parents (both 93) moved into Cossins House in November 2014. Dad had had a hip operation and Mum realised that they needed more care. My dear mother has always been fussy and a bit difficult! Cossins was recommended by the physio, and when I told them that we were going to see it, Mum said, "Out

of the question. I have visited it and I didn't like it." My cousin persuaded them to see it again. "Oh this is nice!" said Mum. "It isn't how I remember it! And the manageress is lovely!" So they moved in, and were given excellent care from the start.

All the staff are brilliant, and very caring and gentle. The manageress is particularly good at coping with Mum's moods, and jollying her along. She often lends her a tablet so she can watch ‘Songs of Praise’! Dad was in hospital with a chest infection in 2015. When he returned, Cossins got him a more suitable bed and arranged extra nursing care. He had a stroke last year, and died in May. The staff have been really good at helping Mum to cope with her new situation.

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Review from Monica W (Daughter-in-law of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience

My father-in-law has been a resident at Cossins for two years and in that time he has received the best of treatment in every way possible. The staff are excellent in every regard, patient and very kind. The home itself is set in beautiful grounds which the residents are encouraged to use at all times.

We (the family) cannot fault Cossins and would recommend it very much indeed.

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Review from E P (Resident) published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience

Very happy to be here. I am treated with dignity by all the staff and always ready for a laugh. my family are delighted that I am settled and happy.

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Meet the Team (21)

Rose Punzal

Job Title: General Manager

Joined: 2003

Healthcare has always been the driving force of my career, ever since I trained as Registered Pharmacist in Philippines for 10 years.

I moved to the UK in 2003, joining Cossins House as a Care Assistant, working my way up eventually to Deputy Manager and now General Manager.

As a General Manager, I am responsible for managing all aspects of the home’s daily operation, ensuring that the highest possible standard of care is provided and in accordance with Care Quality Commission (CQC) and Barchester policies.

As a leader, I will demonstrate an open and transparent culture, whereby my staff feel valued and developed.

As a team, we have achieved the prestigious Gold Standard Framework (GSF) Award-Platinum Status and a CQC 'Outstanding' in Care Domain.

As a person, I am kind, calm and patient. I love to spend time video calling and chatting with my family back home. I am a mother of one child and happily married.

Marita Segui

Job Title: Deputy

Joined: 2010

I started my career in care industry as Senior Care Assistant way back in 2006 in Nottingham, before moving to Surrey in 2010. I find my role really fulfulling!

Lisa Unsworth

Job Title: Activities Leader

Joined: 2012

I am the Activity Leader here at Cossins House and provide a large number of activities. We work on a person-centred approach for each of our residents. We work as a team to engage with everyone and work to the needs of each resident. We have lots of fun and games indoors and outdoors, trips out, LIVE music and entertainment and one-to-one sessions.

We have a Holy Communion service every 2nd and 4th Tuesday of each month and a hairdresser that visits every other Monday. We are always open to new ideas and have volunteers coming in each week. We work closely with Pet Therapy and have several dogs visiting. We work with local schools, who sing for us every Christmas.

Catherine Edwards

Job Title: Administrator

Joined: 2013

Catherine has been at Cossins House for 7 years and is responsible for ensuring the administration of the home runs smoothly and effectively. This includes both our management accounts and payroll.

Manny Muthy

Job Title: Maintenance Manager

Joined: 2017

Manny is responsible for ensuring our residents live in a place that’s proactively inspected and brilliantly maintained at all times.

Raji Dhuna

Job Title: Head Chef

Joined: 2019

I started my career as a chef in 2008 and joined Cossins House in 2019. I am passionate about working with fresh produce, creating well-balanced, seasonal menus focused on residents' choices and the nutritional value of the dishes. I enjoy having a chat with the residents and their visitors to get to know more about their likes and dislikes. I cook with a dedication to ensure the residents enjoy their meals.

Alex Espiritu

Job Title: Gardener

Joined: 2016

Alex demonstrates a true passion for gardening by cultivating a welcoming atmosphere in our gardens with colourful flowers and vibrant, wide-open spaces that benefit our residents and wildlife alike.

Josie Mina

Job Title: Head Housekeeper

Joined: 2018

I'm responsible for the home's cleanliness and I make sure everything is tidy and in order. I also make sure the home smells inviting. See you all soon!

Joel Punzal

Job Title: Senior Care Assistant Night Shifts

Joined: 2003

I am a Senior Care Assistant at Cossins House and work nightshifts. I have worked in the care setting for many years and have a true passion in taking great care of all our residents.

Josielyn Soriano

Job Title: Senior Care Assistant

Joined: 2020

Working with the elderly is a true passion of mine. I have worked in care for many years and have achieved so much experience. I always give 100% to my career.