Dungate Manor

Flanchford Road, Reigate Heath, Reigate RH2 8QT
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10 66 Reviews
  • Dungate Manor, Reigate
Welcome to Dungate Manor, a warm and inviting care home nestled in the Surrey community of Reigate. The team specialises in providing compassionate care for elderly individuals with physical frailties and those facing mental health challenges such as dementia.

Dungate Manor prides itself on offering comfortable and restful accommodation, where residents can unwind and feel at ease knowing that their health, medication, and nutritional needs are expertly attended to by the highly qualified care professionals. Rooms exude character and warmth, offering expansive views of Reigate Heath and the neighbouring golf course, all within the embrace of picturesque grounds.

Dedicated staff are committed to creating an environment that supports residents experiencing memory loss and mental health difficulties, fostering the practice of life skills and promoting independence. They prioritise personalised care, catering to unique needs and preferences. Whether it's supporting residents with their beloved pet or recreating the ambiance of cycling through vineyards in France by placing grape-vines on the conservatory ceiling, they go above and beyond to make every resident feel truly at home.

With a focus on excellence in care, Dungate Manor provides peace of mind not only for residents but also for their families and friends. To experience the warmth and professionalism of the team first hand, visit the home to find out more about the exceptional care and creating a supportive and nurturing environment where residents can thrive.

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Care Provided by Dungate Manor

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Abdul Rifai (Manager)
  • Admission Criteria
    • Subject to Assessment and four week trial period
    • Ages 60+
  • Room Information
    • Single Rooms (39)
    • Single Rooms with ensuite Wet Room (31)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Dungate Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
  • (these prices are only a guideline, please contact Dungate Manor to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Dungate Manor Care Home is thrilled to welcome visitors. Visitors encouraged to visit loved ones dedicated team members always available to greet them with a warm welcome.


  • Parking

  • Dungate Manor understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


Dungate Manor Reviews (66)

Total of 66, showing 21-40
10

Dungate Manor has a Review Score of 10 (9.960) out of 10, based on 19 reviews in the last 2 years. Over all time Dungate Manor has 66 reviews.

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Review from Tracy W (Daughter of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been at Dungate Manor for a few months now and the staff have welcomed him brilliantly, he looks so much happier and healthier since being there! I cannot thank the staff enough as was very worried my dad would not settle! Could not be happier and what a beautiful place to end up! Thank you
all.

Reply from The Home Manager, Home Manager at Dungate Manor

Thank you, Tracy, for your positive feedback and outstanding review I will share it with the rest of my team, We will continue delivering high-quality standards.


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Review from Sharon B (Niece of Resident) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first interaction with the staff at the home to my last, I have seen nothing but kindness and great care shown to both my aunt and our family. I cannot thank the manager and his staff enough for being there when we needed them.

Reply from The Home Manager at Dungate Manor

Thank you for your positive feedback, I will share with staff your kind words.


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Review from K B (Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love this home because I feel safe and well cared for. I like my room. P.S, I like takeaway.

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Review from Maja W (Granddaughter of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dungate Manor is an amazing care home. My grandmother has been there for a few years and always has the top level of care even when she was ill and had to stay in hospital for a while, the hospital was very impressed with the care she receives. The staff have worked hard through the pandemic and did
everything they could to keep residents safe. The fact every time I see my grandmother she is happy speaks volumes.

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Review from I G (Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here because I go out shopping and the activities and I like the food. I like the manager.

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Review from Mark C (Son-in-law of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dungate Manor is a five-star care home. The whole team from management, care team, kitchen team, entertainment team, etc. all work together tirelessly to make each resident feel safe, secure, cared for to the highest standard. They take the time to fully understand each residents personal needs, they
focus on maintaining dignity, supporting everyone’s physical and mental health and always with compassion and a smile on their faces. Alongside this they continue to improve the Manor House keeping it to a high standard. During the two and a half years my father-in-law has resided there he has benefited from lovely new carpet, new comfortable armchairs, interactive wall decorations and time in the lovely garden too. Could not be happier with Dungate. Especially how they have managed during such a challenging time through Covid.

Reply from Tanya Laity, Regional Manager at Dungate Manor

Thank you for your wonderful review which has been shared with all at Dungate Manor.


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Review from Chris G (Son of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Dungate Manor for several years and I have always been happy with the consistently good standard of care given by everybody. These last fifteen months have been very challenging indeed and has tested the dedication of staff throughout the care sector - the management and
quality of care at Dungate has been outstanding and I have nothing but praise for the excellent job done.

Reply from Tanya Laity, Regional Manager at Dungate Manor

Thank you for your review which has been shared with all at Dungate Manor.


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Review from Francina P (Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel supported by all the staff.
The management are superb - very considerate of my needs.
The room and food are extremely good.

Reply from Tanya Laity, Regional Manager at Dungate Manor

Thank you for taking the time to leave a review about Dungate Manor.


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Review from S R (Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is very nice. The staff is excellent. the food is very good. I am very happy in this home and have settled in very easily.

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Review from Clive S (Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy in Dungate Manor. I like the atmosphere of the building. The manager is efficient. The other residents are pleasant.

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Review from Fiona R (Daughter of Resident) published on 26 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel the staff have done an amazing job keeping Mum safe and well during this time of upheaval. They have been more than happy to let my phone Mum and speak to her. I am delighted that I can now see Mum, following the guidelines which have been set up and explained brilliantly by the staff. Thank
you so much.

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Review from Sally B (Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cam to Dungate Manor om the 3rd February 2020, for a period of respite having spent 8 days in hospital following repeated falls at home. My first impressions were very good, both the decor and the welcome from staff was excellent. I have received support and encouragement to get me back to my best
self. This is due exclusively to the staff from every department.

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Review from Simon C (Son of Resident) published on 21 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for taking care of my Mum, I appreciate the work of the staff which was always professional and caring.

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Review from Jan F (Relative of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our relative has been in Dungate Manor since August 2018 and despite her worsening Alzheimers, she has settled as well as possible. The staff are very keen for our relative to retain her dignity and independence for as long as possible. All staff exhibit caring attitudes with patience and in a friendly
manner. Our relative is encouraged to socialise but never forced.

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Review from W L (Daughter of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are kind, caring and professional. Mum is so happy I couldn't ask for any more.
I love coming in to see her because she is so content and happy.
Thank you so much!

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Review from Doug B (Relative of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our relative is very happy here and has been a resident since August 2018. Staff are always welcoming and look after her needs. Our relative is feeling safe and secure, and she enjoys the food.

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Review from Maggie J (Daughter of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy and cared for and she is safe here. The Manager and his team are making beautiful changes to living areas. Covent Garden theme is great!

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Review from Sarah M (Granddaughter of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dungate Manor is a really lovely place. Nan has really settled in and is very happy. The staff are very attentive and nothing is ever too much trouble. Food is fantastic and there is always something for Nan to do! I couldn't recommend highly enough.

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Review from Mary G (Resident) assisted by family/friend published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice people around me. Staff and carers are lovely. The food is very lovely and well done here. I feel looked after well and am happy here.

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Review from Megan H (Granddaughter of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan is well looked after. Lovely home - flowers are great in the hall/conservatory.

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Current Review Score: 10.0 (9.960)

Overview of Review Score

The Review Score of 10 (9.960) out of 10 for Dungate Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.960 for Dungate Manor is calculated as follows: ( (218 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 225 Ratings = 4.96

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dungate Manor is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Abdul

Abdul Rifai

Job Title: Care Home Manager

We offer first-class care for the elderly on a permanent or respite basis, delivered by highly trained professionals in lovely comfortable surroundings.


Our philosophy is simple; we want everyone to enjoy life to the fullest. We never forget that all our residents are individuals and we treat them with dignity, privacy and respect while offering freedom of choice and as much independence as possible.


Friends and family are welcome at any time. Hot drinks and snacks are always available and guests are invited to share a meal with residents. Our cook prepares three nutritious meals a day and the menu changes regularly to reflect seasonal produce. Special diets are catered for.


Residents have the freedom to choose what to do and when. There is plenty going and our activities coordinator puts together a full programme which is adapted to suit the needs and wishes of our residents. Activities include quizzes, sing-alongs, reminiscence therapy, indoor games, arts and crafts, baking and wherever possible, trips out and about.


I’d love to show you around the home. So if you should like a tour, or wish to discuss any aspect of elderly care with me, please telephone the home to make an appointment.