Dungate Manor

Flanchford Road, Reigate Heath, Reigate RH2 8QT
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10 66 Reviews
  • Dungate Manor, Reigate
Welcome to Dungate Manor, a warm and inviting care home nestled in the Surrey community of Reigate. The team specialises in providing compassionate care for elderly individuals with physical frailties and those facing mental health challenges such as dementia.

Dungate Manor prides itself on offering comfortable and restful accommodation, where residents can unwind and feel at ease knowing that their health, medication, and nutritional needs are expertly attended to by the highly qualified care professionals. Rooms exude character and warmth, offering expansive views of Reigate Heath and the neighbouring golf course, all within the embrace of picturesque grounds.

Dedicated staff are committed to creating an environment that supports residents experiencing memory loss and mental health difficulties, fostering the practice of life skills and promoting independence. They prioritise personalised care, catering to unique needs and preferences. Whether it's supporting residents with their beloved pet or recreating the ambiance of cycling through vineyards in France by placing grape-vines on the conservatory ceiling, they go above and beyond to make every resident feel truly at home.

With a focus on excellence in care, Dungate Manor provides peace of mind not only for residents but also for their families and friends. To experience the warmth and professionalism of the team first hand, visit the home to find out more about the exceptional care and creating a supportive and nurturing environment where residents can thrive.

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Care Provided by Dungate Manor

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Abdul Rifai (Manager)
  • Admission Criteria
    • Subject to Assessment and four week trial period
    • Ages 60+
  • Room Information
    • Single Rooms (39)
    • Single Rooms with ensuite Wet Room (31)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Dungate Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
  • (these prices are only a guideline, please contact Dungate Manor to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Dungate Manor Care Home is thrilled to welcome visitors. Visitors encouraged to visit loved ones dedicated team members always available to greet them with a warm welcome.


  • Parking

  • Dungate Manor understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


Dungate Manor Reviews (66)

Total of 66, showing 41-60
10

Dungate Manor has a Review Score of 10 (9.960) out of 10, based on 19 reviews in the last 2 years. Over all time Dungate Manor has 66 reviews.

Overall Experience

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Review from Frances D (Sister of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Can't praise home enough.
They do all they can for the happiness and welfare of patients.

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Review from S H (Daughter of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my mother's two years at Dungate Manor, the care home has gone from strength to strength. There has been major refurbishment and the setting on Reigate Heath is outstanding. The staff are supportive and there is a real homely feeling.

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Review from J M (Grandson of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever we come to visit our nan, the staff are always happy to help and seem to work very hard all the time.
The care home is secure, comfortable, clean and tidy. Our nan is always happy and well fed and watered. The room our nan sleeps in is very well appointed and decorated nicely.

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Review from Cameron M (Great-grandson of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Dungate Manor has been nothing short of exceptional. My great nan has been treated with dignity throughout her time here and I genuinely believe that Dungate is the best place for her to be. In addition to this, the staff keep us well informed and are genuinely caring for her.

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Review from Sam K (Great-grandson of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent level of care. The staff are amazing and are always happy and friendly. Nan's care is excellent and she's super happy and well settled.

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Review from Shelagh A (Daughter of Resident) published on 26 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful and informative staff regarding care of the patient. With time to spend answering any concerns. Pleased my dad was in such a caring home.

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Review from Kenneth (Son-in-law of Resident) published on 14 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, compassionate, measured approach to care with staff that make time to discuss care needs at length.

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Review from Maureen G (Daughter-in-law of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has settled in well and is being well looked after.

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Review from Jean C (Daughter of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving Mum into a care home was a very emotional time for me, but as soon as I met the Deputy Manager and all the staff all my fears were dispelled. All the staff put me at ease and I can now look forward to spending quality time with her. The staff are excellent and very caring. I know Mum is now in
a safe environment and being well cared for. I am so pleased that we got Mum into Dungate Manor. She has settled so well. Thank you to all at Dungate. Keep up the good work.

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Review from John G (Son of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff, mother well looked after and also interacts with other residents and activities which she would not do at home.

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Review from Edna W (Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and content with my stay here and have no concerns at all.

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Review from Diane S (Daughter of Resident) published on 19 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been lucky to be living in a great care home for the last 7 years where the staff are always there to help her with her daily needs. When visiting her each week the team provide us with updates on how she is, her fitness, well-being and any issues. We regard the team as not staff but
friends. The events they hold are great in getting everyone involved - the race and bonfire night and the Christmas party are always busy and the relatives are involved as well.


Improvements have been implemented with the new conservatory refurbishment, front door security and wireless alarm systems - all to the benefit of clients and staff.


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Review from Donald B (Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I just love this place.

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Review from Vince G (Husband of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Any problems staff are readily available to handle. Very good with dietary issues. Staff are very friendly and always appreciate a laugh, and are always willing to help.

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Review from Sara O (Wife of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved into Dungate Manor July this year and the improvement of his wellbeing has been noticeable the last month. He is well cared for and happy here and I know that he is safe and secure here.

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Review from Elaine R (Daughter of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was taken ill. The actions of the staff were exemplary. Their concern was genuine, both for Mum, me and the rest of the family. They treated her gently and with great dignity. For the 48 hours or so that she was really unwell, they were very attentive. Happily, after a visit from the doctor, she
recovered. However, this treatment is not confined to when residents are unwell, they behave considerately on a day to day basis.

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Review from Johnathon S (Cousin of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is simple - a care home is as good as its staff and I have found the staff to be kind, considerate and caring and that is what the residents have.

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Review from Sally F (Daughter of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident in Dungate Manor for 2 1/2 years. Every member of staff is so kind and cannot do enough for him. They all know him very well and understand his every need. As well as being kindness itself, each carer brings some fun into Dad's day. My mother was a resident here previously
and the same applied. I would highly recommend Dungate Manor.

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Review from Elizabeth D (Daughter of Resident) published on 12 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has her own room with ensuite toilet, she prefers to stay in her room most of the time, watching television and listening to her radio, she has all her meals served in her room. The staff are all very polite and friendly. Since she has been here I have never had to complain, they allow her
to be herself. My mum has always preferred her own company. My brothers visit her.
The home always looks tidy and staff seem efficient and capable. Very pleased with the home.

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Review from Theresa G (Daughter of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident of Dungate Manor for 4 years until she passed away. My brother and I cannot praise the facilities and staff for the care they gave our mother. She was treated with kindness and respect and we and our extended family and friends were always made very welcome when we visited her.
The room she had was always clean as were the other areas in the home and there was a continuous activity to help stimulate the residents.

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Current Review Score: 10.0 (9.960)

Overview of Review Score

The Review Score of 10 (9.960) out of 10 for Dungate Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.960 for Dungate Manor is calculated as follows: ( (218 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 225 Ratings = 4.96

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dungate Manor is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Abdul

Abdul Rifai

Job Title: Care Home Manager

We offer first-class care for the elderly on a permanent or respite basis, delivered by highly trained professionals in lovely comfortable surroundings.


Our philosophy is simple; we want everyone to enjoy life to the fullest. We never forget that all our residents are individuals and we treat them with dignity, privacy and respect while offering freedom of choice and as much independence as possible.


Friends and family are welcome at any time. Hot drinks and snacks are always available and guests are invited to share a meal with residents. Our cook prepares three nutritious meals a day and the menu changes regularly to reflect seasonal produce. Special diets are catered for.


Residents have the freedom to choose what to do and when. There is plenty going and our activities coordinator puts together a full programme which is adapted to suit the needs and wishes of our residents. Activities include quizzes, sing-alongs, reminiscence therapy, indoor games, arts and crafts, baking and wherever possible, trips out and about.


I’d love to show you around the home. So if you should like a tour, or wish to discuss any aspect of elderly care with me, please telephone the home to make an appointment.