Eastlake

Nightingale Road, Godalming GU7 3AG
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9.8 86 Reviews
  • Eastlake, Godalming
Eastlake in Godalming is situated close to the South Downs National Park. The home continues to welcome new residents and provides residential and dementia care for up to 52 residents in homely and comfortable single ensuite rooms.

Eastlake is operated by Anchor, they are England's largest not-for-profit provider of housing and care for people over the age of 55 years with more than 60 years of experience in the sector.

They work with customers and their loved ones to create detailed care plans, ensuring individual health and care needs are continually met. Priding themselves on their dementia care, staff are provided with on-going training so that their approach always reflects best practice, working hard to get to know customers and build relationships.

Anchor strives to provide a high-quality service and exceed expectations by continually reinvesting money made into its services and properties.

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Care Provided by Eastlake

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Linda Grout (Manager)
  • Admission Criteria
    • Please contact Eastlake directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (51)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Eastlake

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,752
    • Self-Funded Residential Dementia Care from £1,752
    • RESPITE Self-Funded Residential Care from £1,752
    • RESPITE Self-Funded Residential Dementia Care from £1,752

  • Colleagues at Eastlake will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Eastlake to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Eastlake.


  • Parking

  • The home have onsite parking, including disabled spaces.


Eastlake Reviews (86)

Total of 86, showing 1-20
9.8

Eastlake has a Review Score of 9.8 (9.848) out of 10, based on 21 reviews in the last 2 years. Over all time Eastlake has 86 reviews.

Overall Experience

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Date Published

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Review from Louise M (Daughter of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the home gives a welcoming atmosphere and the staff are pleasant and helpful. Repair work has been carried out and the residents are encouraged to get involved in various activities. Communication methods with family members are flexible and action items are worked inconsistently. The Team leaders
and management welcome suggestions and response time is outstanding.
Thank you!

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Review from A C (Daughter of Resident) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother died at Eastlake in August 2024, having lived there for nearly 10 years. We are so grateful to the Eastlake staff for the love and respect they showed to mum. The tenderness with which carers spoke of mum and took care of her was beautiful. Eastlake's open-door policy has meant that we've
been able to treat Eastlake as a second home. We always felt welcome and we could enjoy time with mum knowing that her needs were being met. I recommend Eastlake to everyone who is looking for a care home, it's a special place.

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Review from I M (Husband of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has lived in Eastlake for a couple of years, following a diagnosis of Dementia, and caring advice from Social Services that, because of illness, I was no longer capable of looking after her at home. In hindsight, I have no regrets. Eastlake is knowledgeable, purpose-built, smallish, two stories,
in relateable size units, and a pleasant garden. The rooms are en-suite, fitted with the usual aids, and with a view into the garden. The units each have a lounge and dining room opening out of a large hallway with comfortable chairs. My wife often sits in the hallway. I sit with her and, as a by-the-way, have a good view of the activity. What I see and hear squares up with what I would expect as 'best practice'. At a more individual level, my wife was hospitalised after a fall, and her re-entry to Eastlake was made possible by the intelligent use of a hoist, rotunda, and wheelchair. When I visit, the staff greet me by name and with the offer of tea and biscuits. Nice!

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Review from H G (Daughter of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came to Eastlake as she has Alzheimer's, had started refusing entry to her home by her visiting carer and no longer initiated eating or drinking enough. She had lost a lot of weight and had become frail and wobbly. Since being at Eastlake she has been filled with support and kindness and a
social environment. The food is truly excellent she has now regained the weight she lost and looks much more healthy despite the inevitable decline in her cognitive function. She is safe and well looked after and no longer a worry.

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Review from H V (Daughter-in-law of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

5-star care, facilities and staff.

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Review from Jonathan V (Son-in-law of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since a crisis occurred a number of days ago the staff have been fantastic across the board for my mother-in-law and for us too! Thanks for all you do for our loved one, it means so much to us especially right now!

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Review from Alison P (Daughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the care and support my dad has received. The staff are excellent, friendly and helpful. The garden is lovely. Dad enjoys the food and has enjoyed the entertainment. There is a nice, homely atmosphere at Eastlake.

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Review from C B (Goddaughter of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my godmother regularly and unannounced and was always impressed by the empathy and professionalism of the staff. The standard of care was clear to be seen and I felt staff went above and beyond for both the resident and relative. I was always offered tea or coffee during my visits. I'm so
glad that my godmother's final years were spent under the care of such carers.

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Review from Mary O (Niece of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt appears content at Eastlake. She speaks highly of the staff and has attempted to introduce us to her favourite caretakers (not working that day). They are respectful of her meal choices and her request to stay in her room with the door closed. She has lived her life her way and they respect
that. They are very friendly and helpful. We do appreciate their care in a profession that can be hard, emotionally draining, and thankless. We are grateful for their care.

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Review from A M (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very welcoming on my arrival. My mum is happy there. I strongly feel that the staff could make more effort to encourage my mum to leave her room more often to eat in the dining room with the other residents and to encourage her, tell her about the activities on offer and assist her getting
to them rather than just visiting her in her room. Mental health is important and she needs to intearct with the other residents more and not just the staff.

Reply from Linda Grout, Manager at Eastlake

Thank you for taking the time to review Eastlake and we are pleased you rate our staff as excellent. Thank you for your kind comments regarding our staff and it’s wonderful that your mum is happy living here. Our team encourage residents to enjoy meals and activities together, as we appreciate that social activity can be beneficial. However, we respect our residents wishes on how they wish to spend their time.


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Review from A C (Friend of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to visit a client of mine who was struggling to live at home. Her family decided a care home was the best thing for her. On visiting, my client was happy, well presented, putting on some weight and well hydrated. I was completely amazed with the care she has been receiving. I was offered a drink
and also chatted with the carers on duty.

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Review from S B (Niece of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is a new resident, for eight weeks. He has been made to feel very welcome and is so happy at Eastlake, he was instantly made to feel part of a happy family. The grounds are well-kept, all indoors areas are very clean. Overall a very happy home from home. Staff always welcoming and happy. My
uncle says the food is excellent.

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Review from M S (Relative of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm a man of very few words but I would like to say 10/10 for all staff. My relative has settled in well and made to feel welcome. Cleanliness is perfect.

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Review from L C (Daughter of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Eastlake are so kind, friendly, approachable and authentic. They are happy to give advice and are available to chat with. They listen to my concerns and fears, and I feel looked after like Mum.
Eastlake has done an amazing job with Mum; they have shown great patience, resilience and
care towards her. I'm delighted that she is there and that her Alzheimer's needs are catered for.

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Review from Alison A (Daughter of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Eastlake since November 2022. It is a very friendly home and I feel very comfortable visiting my mum. The day time staff are very approachable, kind and experienced. They care for my mum as an individual and are genuinely interested in her welfare, even though at times
she can be challenging. The night staff are often agency and, according to my mum, not the same as normal ones! The meals provided, in my opinion, are not always suitable for the age of the residents and the standards are variable.

Reply from Linda Grout Linda.Groutanchor.org.uk, Home Manager at Eastlake

Thank you so much for taking the time to review Eastlake, your feedback is really important to us. I will ensure my team is made aware of your kind comments. Eastlake is currently at the end of a robust recruitment drive, so the use of agency staff is greatly reduced. We have also recruited a new chef manager. We offer alternative choices, so if there is nothing on the menu suitable for any residents they can choose something else. I am always open to discuss this with you at a mutually convenient time.


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Review from Christine M (Daughter of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent end of life care. Mum was in Eastlake for three and a half years and socialising with staff was important, as she preferred to stay in her room. Staff were very friendly and good support for me. Thank you Eastlake.

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Review from Tom B (Friend of Resident) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a superb home, providing a package of care which is unsurpassed. The staff are professional, caring and attentive to the residents' needs. The atmosphere is positive and supportive and with a very apparent awareness of individuals' needs. I have eaten there and the range and quality of food
is outstanding. The home offers entertainment and daily activities to stimulate the residents' attention and to allow them to engage in rewarding recreational activities.

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Review from L W (Daughter of Resident) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eastlake provides an extremely professional, friendly and caring environment. The staff are all very welcoming to family and friends and they are loyal and dedicated to their residents. I particularly like the way they try to keep residents occupied and motivated with the various activities they plan.

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Review from Julie W (Niece of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home very friendly. Staff welcoming. Very clean. My aunt is very happy here.

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Review from Jenny H (Niece of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care that my relative receives. The carers are extremely dedicated and go the extra mile. The food is great; my relative has said that it's the best food she has ever had! The home is very well maintained and lots of activities are held every week.

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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Eastlake is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for Eastlake is calculated as follows: ( (210 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 244 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eastlake is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jan 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Eastlake directly for more information.


Awards / Recognitions (5)

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Meet the Team (0)

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Frequently Asked Questions about Eastlake

What types of Care is Eastlake registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Eastlake provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Eastlake have?

There are 53 Single Rooms.

What are the Facilities & Services at Eastlake?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Eastlake to the centre of Godalming?

0.7 mile(s) as the crow flies, distance by road may be significantly further.