Eastlake

Nightingale Road, Godalming GU7 3AG
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9.8 86 Reviews
  • Eastlake, Godalming
Eastlake in Godalming is situated close to the South Downs National Park. The home continues to welcome new residents and provides residential and dementia care for up to 52 residents in homely and comfortable single ensuite rooms.

Eastlake is operated by Anchor, they are England's largest not-for-profit provider of housing and care for people over the age of 55 years with more than 60 years of experience in the sector.

They work with customers and their loved ones to create detailed care plans, ensuring individual health and care needs are continually met. Priding themselves on their dementia care, staff are provided with on-going training so that their approach always reflects best practice, working hard to get to know customers and build relationships.

Anchor strives to provide a high-quality service and exceed expectations by continually reinvesting money made into its services and properties.

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Care Provided by Eastlake

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Linda Grout (Manager)
  • Admission Criteria
    • Please contact Eastlake directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (51)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Eastlake

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,752
    • Self-Funded Residential Dementia Care from £1,752
    • RESPITE Self-Funded Residential Care from £1,752
    • RESPITE Self-Funded Residential Dementia Care from £1,752

  • Colleagues at Eastlake will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Eastlake to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Eastlake.


  • Parking

  • The home have onsite parking, including disabled spaces.


Eastlake Reviews (86)

Total of 86, showing 21-40
9.8

Eastlake has a Review Score of 9.8 (9.848) out of 10, based on 21 reviews in the last 2 years. Over all time Eastlake has 86 reviews.

Overall Experience

  • 68
  • 18
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Date Published

86
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Review from Tracey C (Daughter of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eastlake has saved my mum. My mum would have died if she never came here. I now have my mum back after losing her for four years with her mind. The care and staff at Eastlake are so good my mum now takes part in things and laughs and we can now speak with her. I now feel very happy and don't have to
worry so much about my mum. Thanks again to Eastlake.

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Review from J A (Daughter of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my recent visit, I was delighted to see my mum completely absorbed in the knit and natter session which is run on Wednesday run by one of the dedicated wonderful carers. Activities such as this have made a significant difference to mum's well-being since she arrived. She looked just like her old
self and is now thriving at the care home.


I subsequently found out that the Activities Coordinator Role doesn't exist which is very disappointing. The carers have enough to do and please recruit a new one as this makes a monument different to the clients.


Reply from Linda Grout, Manager at Eastlake

Thank you for taking the time to review Eastlake and for rating our care/ support as excellent. Your lovely feedback regarding our team at Eastlake is much appreciated, and we’ll make sure to share it with them. We have an all-team approach to activities in the home, this ensures that all our residents’ different interests can be met. In addition to daily, weekly and monthly activities, our colleagues get to spend one-to-one time with all our residents. We would of course be very happy to discuss any concerns or thoughts you have at a mutually convenient time if you would like to get in touch to arrange it.


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Review from J W (Daughter of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted two weeks ago following a short stay in hospital. The staff and management have provided excellent support to him and to the family and go out of their way to make us feel welcome. The atmosphere is warm, friendly and very welcoming.

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Review from Gavin B (Relative of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, the standard of care seems very high in a spotlessly clean care home. The staff are always friendly and attentive to the needs of the residents.

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Review from Ruth B (Daughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eastlake has been very friendly, welcoming and supportive. It's always clean and uncluttered and I really like that it has resident cats and a visiting dog. I feel reassured that my mum is safe, warm and well looked after.

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Review from I C (Friend of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a warm and friendly care home. All the staff are lovely and so attentive to detail. Quite often, a care home dealing with dementia guests, quite rightly, focuses on the residents. From my experience, all the staff were also very understanding of what we, as the family are going through. This gives
me complete confidence that my Mum will be loved and cared for to the highest possible level.

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Review from Andrew G (Son of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother and I found the care home to be of a very high standard - well organised with good facilities and caring staff. Management seemed very thorough and genuinely caring. I work in a care home myself and couldn't help but judge Eastlake against my workplace, and it definitely came out favourably
for Eastlake.

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Review from William O (Son of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was well cared for in an understanding and supportive home. The team are amazing, and their care is outstanding. Nothing was too much trouble, and the management at end-of-life support was all you could hope for.

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Review from Kate O (Friend of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend had been in Eastlake for nearly 2 years with dementia. She had other major health issues. The staff were amazing and always kind to both her and me. They always took care to keep the residents engaged and interested with daily activities. She was taken into hospital on 7th May after suffering
breathing difficulties (not covid) an underlying problem with her heart. The staff phoned hospital regularly to see how she was and kept in touch with me. Sadly she passed away on 21st May and the aftercare has been exemplary. Couldn't praise the manager and all her staff enough.

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Review from A H (Niece of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident of Eastlake for nearly a year now and is very happy there. Sadly, she was diagnosed with Alzheimer's towards the end of last year, and the care, support, and kindness she receives from all the staff and carers is wonderful and of great comfort to her immediate family. We
thank you all so much for keeping her safe.

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Review from D M (Daughter of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eastlake is a lovely warm environment for those staying and visiting. We have found the staff to be friendly, helpful, and caring. The gardens are amazing. Well kept and with plenty of space to sit and relax or to have a walk around. Mum is happy and enjoying life at Eastlake. She especially enjoys
the dancing.

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Review from Pauline G (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although very reluctant to move into a Care Home my mother has adapted very well, at least partly due to the comfortable atmosphere and the cheerful and kindly staff. I too found the administration staff most kind and helpful and it made the transition very easy. I feel that I can rely on the staff
to deal with most issues that arise and that my mother's health and well-being is being closely supervised. Thank you.

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Review from Jane J (Daughter of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eastlake has always looked after my mother with great care - she gets very anxious and the recent Covid outbreak increased this. However, the response from everyone at Eastlake was to care for her gently and to find a way to help her get back to enjoying her time there. We thank them all.

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Review from E P (Daughter of Resident) published on 18 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have managed very well during these last two, difficult years.
My only problem is when the resident has an infection there is no feedback when it has cleared. Never put in place the resident's dietary needs. During the last ten years, I feel that the manager has had no input or given support.
Not sure about activities since activities staff are no longer there. How can carers have time for activities and duties?

Reply from Linda Grout, Manager at Eastlake

Thank you for taking the time to review Eastlake and we are pleased that you rate our overall experience as very good. As a home manager, I will continue to ensure that my team keeps you informed. We ensure that each of our resident's dietary requirements and preferences are respected. Our daily, weekly and monthly activities programme is planned in conjunction with our residents and implemented on an all-team basis.


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Review from F C (Daughter of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my mother as an essential caregiver 3 times a week, therefore I am in the home for between 4 to 5 hours each visit, this has given me the opportunity to provide a balanced view on standards. Overall, I have found standards to be very good, if I have had concerns regarding Mum's welfare they
have been taken on board and addressed. Communication with management is very good, they have understood the difficulties both Mum and I have faced and been sympathetic and helpful. The staff as a whole are lovely and I can see they care very much about all the residents.

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Review from Sandra O (Daughter of Resident) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Until very recently, my 94-year-old mother was a resident at Eastlake. Sadly, she passed away whilst in their care. I cannot praise the carers at Eastlake highly enough. Their compassion, their willingness to always help Mum with her trivial demands and their smiling attention to her, round the clock,
was nothing short of heroic. I want to especially mention two people who made her time at Eastlake as comfortable as possible. Firstly, one gentleman, of whom she was extremely fond and who looked after her and her little garden outside her room with such care. And secondly, one lady, who was such a good friend to me and my sister-in-law who visited regularly. Nothing was too much trouble. We were always greeted with a smile and a coffee, and we will miss her friendship. If you are looking for the best possible care home for your loved one, then you need to look no further. Thank you, Eastlake, for everything.

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Review from I T (Son of Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Eastlake for several years.
Eastlake has been a very good home for Mum.
They have looked after her very well.
The staff are all brilliant!

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Review from P B (Sister of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As only a visitor to this excellent home, I have always been impressed with their treatment of myself, but especially my sister. Under difficult circumstances this year due to Covid restrictions, I have never felt in the way or that I was causing them extra work. I have not seen her room or know what
the food is like, but my sister is always cleanly presented, helped to the visiting room and happy with her carers.

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Review from Ruth B (Daughter of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming and great for my mother. They have done everything they possibly can to make the horrible situation of putting my mum into a home as easy as possible. Mum is finding it hard, but they have been so kind to both her and me.

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Review from Peter B (Son of Resident) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were helpful, and nothing was any trouble for Mother.

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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Eastlake is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for Eastlake is calculated as follows: ( (210 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 244 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eastlake is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jan 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Eastlake directly for more information.


Awards / Recognitions (5)

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