Eastlake

Nightingale Road, Godalming GU7 3AG
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9.8 86 Reviews
  • Eastlake, Godalming
Eastlake in Godalming is situated close to the South Downs National Park. The home continues to welcome new residents and provides residential and dementia care for up to 52 residents in homely and comfortable single ensuite rooms.

Eastlake is operated by Anchor, they are England's largest not-for-profit provider of housing and care for people over the age of 55 years with more than 60 years of experience in the sector.

They work with customers and their loved ones to create detailed care plans, ensuring individual health and care needs are continually met. Priding themselves on their dementia care, staff are provided with on-going training so that their approach always reflects best practice, working hard to get to know customers and build relationships.

Anchor strives to provide a high-quality service and exceed expectations by continually reinvesting money made into its services and properties.

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Care Provided by Eastlake

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Linda Grout (Manager)
  • Admission Criteria
    • Please contact Eastlake directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (51)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Eastlake

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,752
    • Self-Funded Residential Dementia Care from £1,752
    • RESPITE Self-Funded Residential Care from £1,752
    • RESPITE Self-Funded Residential Dementia Care from £1,752

  • Colleagues at Eastlake will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Eastlake to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Eastlake.


  • Parking

  • The home have onsite parking, including disabled spaces.


Eastlake Reviews (86)

Total of 86, showing 41-60
9.8

Eastlake has a Review Score of 9.8 (9.848) out of 10, based on 21 reviews in the last 2 years. Over all time Eastlake has 86 reviews.

Overall Experience

  • 68
  • 18
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Date Published

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Review from Julia T (Daughter of Resident) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

If we have a problem, so far, the staff have addressed the problem and sorted it.

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Review from Julie E (Daughter of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Eastlake for nearly six months. The staff have been consistently approachable and sympathetic to the family and they are all lovely and gentle with my mother, who has dementia and is physically disabled, so she is not the easiest of residents. At the beginning, they
did their best to make her room pretty and pleasant, with as many of her photos and other things as they could fit in! They bought extra iPads to enable skype conversations with the families to replace the covid-disallowed visiting and it made an enormous difference for her to be able to see our faces. The staff are genuinely good people, kind and patient with my mother's frequent bewilderment. The manager has shown great responsiveness to our family's distress, and flexibility in being as accommodating as the rules allow, and I have greatly appreciated that personally, feeling supported by her knowledge and understanding manner.

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Review from Dudley P (Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eastlake Godalming. I visited Eastlake in February with a view to taking up a place there for myself. I had a vision of what such a Care Home would be like, but boy was I wrong. I had expected rather drab, cold with few staff; in all, a bit miserable. But what I found was so different. Bright, clean
communal areas and newly decorated where it had been deemed necessary; neat rooms with good facilities. The staff were unbelievably warm and friendly and plenty of them. I hope to move there one day soon and my biggest concern is how I might keep my waist line-down with such excellent food (judging by the menu) and with lots of foody treats. Well done Eastlake, keep it up!

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Review from Jane A (Daughter of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the loveliest, most wonderful care homes I have encountered. I spent months trying to find somewhere suitable for my 93-year-old mother, visiting many, many care homes in the process. None seemed quite right, but the moment I walked into Eastlake, I knew I had found somewhere very special.
The
staff are so genuinely caring and approachable and it really does feel like a very large family! Mum is so happy and has blossomed in their care. I would encourage anyone who is searching for a home to look no further than Eastlake.

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Review from Graeme M (Son of Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Eastlake for over 3 years and the overall standard of care has been excellent from the outset. She has dementia and the quality of ongoing care has enabled her to be supported with compassion as her condition has progressed. Since the Covid-19 outbreak, all staff at
Eastlake have excelled themselves through their empathetic and committed care, often putting the wellbeing of residents before concerns for their own families. Eastlake's innovative approach to enabling visits where covid-safe has been a huge boon to my mother and family alike, enabling us to maintain contact and provide stimulus to try to arrest her cognitive decline.

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Review from Carol V (Daughter of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seems very happy at Eastlake. Mum is very hard of hearing so difficult for her to hear when I video call but she seems very happy when I can see her on Eastlake’s Facebook page. Mum always says all the staff are lovely and the food is really good. Mum is very sociable and it’s lovely to see her
interacting with other residents. I am very impressed with the staff who always know how mum is without having to refer to someone else. It seems like an extended family. I am very happy with the care mum is receiving at Eastlake and would certainly recommend Eastlake. We are very lucky.

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Review from Beverley E (Daughter of Resident) published on 21 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care provided to my mother at Eastlake. My mother has posed some challenges to the staff, but has been treated compassionately and calmly, and is now much more settled. The care home has also been able to put in measures to ensure her safety and to accommodate to the
deterioration in her physical health, and have always kept me updated about her. She was even allowed to take her little dog in with her, though sadly the barking disturbed other residents and she has now come to live with me. However, her dog did get very attached to some of the staff there, so I know that she was well treated by them. Other residents have been able to keep their (quieter) dogs with them.

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Review from Graham A (Daughter of Resident) published on 21 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have every confidence in the professional care and good nature of the team at Eastlake especially during the taxing times this year.
All involved are applauded for the cheerful way in which we find our resident mum and visitors have been received.
A very big thank you Eastlake.

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Review from J N (Friend of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eastlake provides a well-managed caring environment for the vulnerable elderly. We live in bewildering times for us all. The wonderful, welcoming and friendly atmosphere is much appreciated. Good to know staff training is on-going. Great that Anchor is a not-for-profit organisation. Another plus is
the practical, purpose-built layout.

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Review from C C (Daughter of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Eastlake for just over a year and is very happy there. The staff are wonderful, caring and activities keep everyone motivated and entertained. The care during the pandemic has been well thought through and wonderful. This has resulted in there currently being no positive cases.
I do not hesitate in recommending Eastlake.

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Review from Karen B (Daughter of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have recently moved to Eastlake and the service they have received has been so marvelous. Very professional and during these challenging times with COVID-19, they have bee truly amazing. I can't thank them enough. It is such a relief for my lovely parents to be so caringly looked after.

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Review from Maria M (Daughter of Resident) published on 13 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During these difficult times, my mum seems happy and settled despite her dementia issues.
It has been so lovely to have our 30-minute visits in the lovely garden at Eastlake. Eastlake have handled this situation very well and I feel it works well and is safe.
I long to give my mum a hug but understand
I can't but it's reassuring to see she looks healthy, clean and tidy after so many months of not seeing her.
Many thanks to all the staff at Eastlake from our family.

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Review from J S (Daughter of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff both friendly and professional. They have always provided excellent care to my mother and she is happy with how she is cared for at Eastlake. She is very positive about the food and the environment.

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Review from S S (Daughter of Resident) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely to visit Mum today in the garden. The staff have been amazing, helping us to keep in contact via video calls during lockdown. Mum moved into Eastlake six months ago and she is very happy and content thanks to the lovely staff, who are very caring and attentive. As a family, we are content that
Mum is safe and cared for, which is all we could ask for.

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Review from Paula (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eastlake has been home to mum for more than two years, with her numerous conditions and requiring many hospitals stays It was vital for me to know that she was in safe, caring hands.
We could not have asked for more; the team are kind, compassionate and giving.
Then COVID hit, and I could no longer
visit, the team excelled further. Not only did the management team keep me updated regularly. The carers continue to put mum's interests and health above their own.
My friends have found innovative ways of keeping me connected to mum, and when she was poorly, they updated me daily.
All the team have been our lifeline and become my extended family. I feel confident that whatever the situation, everyone will do their utmost to care for mum.
I cannot praise the Eastlake team enough for their support. You are all fantastic.

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Review from H H (Respite Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Comfortable, very welcoming.

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Review from P L (Friend of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was warmly welcomed for my first visit and taken personally to see my friend. Several staff offered me tea or coffee. At the end of my visit I met the manager. I was impressed by her, the care and quality of staff I met and the cleanliness and warmth of the home.

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Review from J D (Power of Attorney of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The resident has been in the care home for nearly two years. She was 98 at the end of August. She has been troubled with stomach pains for some time and the hospital thinks there is a bowel blockage. She is now undergoing end of life care and is being lovingly monitored by the staff of the care home.
We could not ask for more.

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Review from John S (Son of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The culture at the Eastlake home at Nightingales Road is excellent. Staff are so caring and cheerful and always willing to help. I know that my mum is in very good hands.

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Review from Graham S (Son of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bringing mum to a care home was one of the most difficult things I have done and the staff made and continue to make this easier and mum comfortable for all of us. Thank you.

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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Eastlake is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for Eastlake is calculated as follows: ( (210 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 244 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eastlake is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jan 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Eastlake directly for more information.


Awards / Recognitions (5)

Residential Care (Large Organisation) Award

Recipient: Anchor

Date: Wednesday 13 Nov 2019 More details

Residential Care Provider of the Year

Recipient: Anchor

Date: Thursday 14 Jun 2018 More details

CQC rated Good August 2017

Recipient: Eastlake

Date: Tuesday 22 Aug 2017 More details

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