Eastlake

Nightingale Road, Godalming GU7 3AG
Submit a Review
9.8 86 Reviews
  • Eastlake, Godalming
Eastlake in Godalming is situated close to the South Downs National Park. The home continues to welcome new residents and provides residential and dementia care for up to 52 residents in homely and comfortable single ensuite rooms.

Eastlake is operated by Anchor, they are England's largest not-for-profit provider of housing and care for people over the age of 55 years with more than 60 years of experience in the sector.

They work with customers and their loved ones to create detailed care plans, ensuring individual health and care needs are continually met. Priding themselves on their dementia care, staff are provided with on-going training so that their approach always reflects best practice, working hard to get to know customers and build relationships.

Anchor strives to provide a high-quality service and exceed expectations by continually reinvesting money made into its services and properties.

Show Eastlake on the Map

Care Provided by Eastlake

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Linda Grout (Manager)
  • Admission Criteria
    • Please contact Eastlake directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (51)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Eastlake

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,752
    • Self-Funded Residential Dementia Care from £1,752
    • RESPITE Self-Funded Residential Care from £1,752
    • RESPITE Self-Funded Residential Dementia Care from £1,752

  • Colleagues at Eastlake will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Eastlake to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Eastlake.


  • Parking

  • The home have onsite parking, including disabled spaces.


Eastlake Reviews (86)

Total of 86, showing 61-80
9.8

Eastlake has a Review Score of 9.8 (9.848) out of 10, based on 21 reviews in the last 2 years. Over all time Eastlake has 86 reviews.

Overall Experience

  • 68
  • 18
  • 0
  • 0
  • 0

Date Published

86
3
7
21
65

Review from Christopher U (Son of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother felt comfortable, secure and safe. The atmosphere was friendly and the staff very caring. As a family, we all felt very welcome any time we visited. Thank you for making her last 6 years such a warm and pleasant experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley S (Daughter of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bought Mum in for respite care (she has Alzheimer's) a week ago. Mum very resistant to staying and in a week would like to stay forever! We are all very surprised and pleased. The staff have all been very supportive, friendly and happy. Lovely place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C P (Regular Volunteer) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very nice home with caring staff. Always very pleasant. Gardens are always neat and colourful, especially in summer.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jo J (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are friendly and very helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine P (Daughter of Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very settled and content here. I am fortunate that I live nearby so can add additional support as I see her regularly. I am very satisfied with the care she receives. The staff and team leaders are very kind and patient. They are also very professional and keep me informed about mum's welfare
such as doctor's visits when necessary.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul S (Grandson of Resident) published on 11 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with all the staff at Eastlake, including management, admin and carer staff. From making the initial arrangements, settling my grandma in and caring for and looking after her over the last year. She has been very comfortable and happy at Eastlake, and it has been good to know
that she is safe and being well looked after.
I have appreciated how easy it has been to communicate with everyone that works at Eastlake, with calls when needed, advice and help, and putting anything in place that my grandma needed.
The staff were always caring towards my grandma. She enjoyed the food and the variety of activities that were available. The decor is light and welcoming and there is a relaxed and friendly atmosphere in the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John J (Cousin of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited my cousin without prior warning. All aspects of Eastlake impressed, from the standard of the accommodation and facilities to the sympathetic manner of all the staff that we encountered.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen S (Daughter of Resident) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eastlake's staff are what makes it such a delight to go to, to visit my Mum.
The place is also spotlessly clean and never smells like some my Mum was in before.
There is always a positive 'can do' response from everyone when Mum requests anything or a request from her family.
I would like Mum to
do more activities which are abundant but appreciate that she can be strong-willed and refuse.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenny B (Daughter of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so impressed by the care my mother has received here over the past 6 months. The home is well organised and residents are actively encouraged to join relevant activities, promoting inclusion. Liaison with GP and other services is very good, quickly observing and following up on resident's
care/health needs. I am so glad that my Mum is here and she too is happy, appreciating the caring atmosphere. Excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J R (Respite Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very sceptical of coming to Eastlake. When I arrived, I wanted to leave after one day. Now that I'm here, I want to stay. I would love to live here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Samantha B (Granddaughter of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is very happy and safe and well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bunty B (Daughter of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Eastlake for 5 years and we have nothing but praise for the staff and the amenities. Mum is treated with care and dignity. The food is wonderful, there are many interesting activities and we always feel welcome when we come to her 'home'. The presence of cats/dog in the home greatly
assists in the 'homey' feeling and we love this.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Josephine W (Friend of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my friend at Eastlake she looks calm, happy, clean, well-fed and well-cared for. She tells me the food is excellent and also the carers are very kind. Also, there is plenty of stimulation, which can be sorely lacking in other establishments. Eastlake is, in my opinion, the best care
home for miles.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jill H (Daughter of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 102-year-old mother has been in Eastlake for six years and looks happier and healthier now than she did ten years ago. Eastlake is not the most luxurious or swanky care home I've visited, but it more than makes up for that in the warmth and compassion it's staff give to its residents and the friendly
ambience it creates for residents and their visitors. I thank the whole team every day mum spends there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Friend of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the 4 years, my friend has been at Eastlake she has been very happy. All the staff are lovely and nothing is too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie K (Daughter of Resident) published on 26 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is looked after very well. Home is always clean and tidy. "The Food is very tasty" says mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gerald W (Husband of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Friend of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly welcoming. Staff are caring and kind. Sometimes communication is a problem and messages regarding client don't always get passed on.
Overall, however, a lovely atmosphere and a secure, caring environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Son of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Eastlake for nearly a year. The staff have always been friendly and helpful. She has calmed down over the last year and has now resigned herself to have to live out her final years at Eastlake.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C J (Daughter of Resident) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff from reception, carers, catering, cleaners, team leaders and management are always welcoming and nothing is too much trouble.
My mother has been treated with dignity and care during her settling in months. She has had some unexpected health problems and they have been dealt with swiftly
and with compassion. I am very impressed with the service.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Eastlake is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for Eastlake is calculated as follows: ( (210 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 244 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eastlake is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jan 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Eastlake directly for more information.


Awards / Recognitions (5)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet