Eastlake

Nightingale Road, Godalming GU7 3AG
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9.8 86 Reviews
  • Eastlake, Godalming
Eastlake in Godalming is situated close to the South Downs National Park. The home continues to welcome new residents and provides residential and dementia care for up to 52 residents in homely and comfortable single ensuite rooms.

Eastlake is operated by Anchor, they are England's largest not-for-profit provider of housing and care for people over the age of 55 years with more than 60 years of experience in the sector.

They work with customers and their loved ones to create detailed care plans, ensuring individual health and care needs are continually met. Priding themselves on their dementia care, staff are provided with on-going training so that their approach always reflects best practice, working hard to get to know customers and build relationships.

Anchor strives to provide a high-quality service and exceed expectations by continually reinvesting money made into its services and properties.

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Care Provided by Eastlake

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Linda Grout (Manager)
  • Admission Criteria
    • Please contact Eastlake directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (51)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Eastlake

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,752
    • Self-Funded Residential Dementia Care from £1,752
    • RESPITE Self-Funded Residential Care from £1,752
    • RESPITE Self-Funded Residential Dementia Care from £1,752

  • Colleagues at Eastlake will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Eastlake to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Eastlake.


  • Parking

  • The home have onsite parking, including disabled spaces.


Eastlake Reviews (86)

Total of 86, showing 81-86
9.8

Eastlake has a Review Score of 9.8 (9.848) out of 10, based on 21 reviews in the last 2 years. Over all time Eastlake has 86 reviews.

Overall Experience

  • 68
  • 18
  • 0
  • 0
  • 0

Date Published

86
3
7
21
65

Review from Higgs W (Regular Volunteer) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I believe this to be an excellent care home. The staff are kind and patient, and the residents are clean and well dressed and looked after with care. It is always a pleasure to visit and we are made very welcome. There are lots of activities and a dog and two cats, which I think is a very good idea.
I have not visited any rooms, but the communal areas are always clean and the whole place is inviting. I do not know the costs so do not know if it is good value - but I expect so.

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Review from Patrici C (Daughter of Resident) published on 4 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very helpful and loving.

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Review from R K (Friend of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident for the last 3months of her life. I was delighted to find such a clean and delightful place. It was like a hotel. All residents washing is done individually. I have continued to visit another resident since my mum died, find it a very pleasant place.

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Review from Judith C (Daughter of Resident) published on 25 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father lived at Eastlake for nearly three years until his death in August 2016. He was very happy there and always commented on the kindness of the carers. Some carers found time to talk to him about his interests and his past life and he appreciated this. Although he did not usually enjoy group
activities he was pleased when carers played cards or Scrabble with him in his room. There were occasional practical issues that I found hard to resolve, but my father was not aware of this and he certainly had no complaints about the care he received. Whenever he was asked if everything was all right he would say that, yes, everyone was very kind.

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Review from Petaline S (Daughter of Resident) published on 12 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An extremely friendly and welcoming establishment. Staff are very approachable and will do anything to help and assist you. Food is excellent and varied, and caters well to elderly people. As my mother is quite active would like more activities for her to do.

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Review from Fiona S (Daughter of Resident) published on 29 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff. Excellent food. Lovely environment for mum to live in.

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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Eastlake is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for Eastlake is calculated as follows: ( (210 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 244 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eastlake is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jan 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Eastlake directly for more information.


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