Elizabeth Court

Grenadier Place, Caterham CR3 5YJ
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9.7 83 Reviews
  • Elizabeth Court, Caterham
Elizabeth Court is situated in a quiet village location in its own beautiful grounds in Caterham. The home provides residential and dementia care for up to 59 customers in homely and comfortable single ensuite rooms.

Elizabeth Court continues to welcome new residents for short breaks and permanent care.

Anchor works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

Anchor is a provider of dementia care and provides on-going training to care staff to ensure their approach always reflects best practice and recognise that everyone is an individual. Anchor encourages activities that enhance residents’ lifestyle, health and wellbeing through their Inspire programme.

They are one of England's largest providers of housing and care for those over 55 years of age and have more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.

Show Elizabeth Court on the Map

Care Provided by Elizabeth Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Suzanne Lewis (Manager)
  • Admission Criteria
    • Please contact Elizabeth Court directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (59)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (59)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Elizabeth Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,691
    • Self-Funded Residential Dementia Care from £1,691
    • RESPITE Self-Funded Residential Care from £1,691
    • RESPITE Self-Funded Residential Dementia Care from £1,691

  • Colleagues at Elizabeth Court will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Elizabeth Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Elizabeth Court welcomes visitors.


  • Parking

  • Onsite parking is available, including disabled spaces.


Elizabeth Court Reviews (83)

Total of 83, showing 21-40
9.7

Elizabeth Court has a Review Score of 9.7 (9.743) out of 10, based on 22 reviews in the last 2 years. Over all time Elizabeth Court has 83 reviews.

Overall Experience

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Review from F L (Daughter of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy and feel extremely lucky to have Mum at Elizabeth Court. The rooms and communal areas are lovely and the garden will be lovely in the summer. She is well cared for and we feel very relieved that she is now being looked after twenty-four hours every day. Our experience with her previous
care home left us frightened for her safety and wellbeing, so it's a huge relief for her to be where we know she is safe.

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Review from M P (Respite Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful. Rooms excellent. The carers are very helpful and kind. I am here after a broken hip and could not have better care or attention. I came here for respite but may stay as I am nearly 90 and won't think I will find a better place.

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Review from K D (Daughter of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother at 97 years old has blossomed since arriving at Elizabeth Court. The staff are very caring and supportive of all her needs. I do not worry about her at all. I visit regularly and she is always happy. When I take her back if we have been out she always says 'home sweet home' when I take her
to her room. This means the world to us as a family.

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Review from C A (Daughter of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to thank all the staff at Elizabeth Court for the sensitive and loving care given to my mum throughout her almost three-year stay, especially in her final weeks. Everyone rallied around to try to make her as comfortable as possible and to support me and the wider family. Communication was well
managed across the various agencies, and when I was seeking more help, staff were understanding of where I was coming from and were prepared to go out of their way to assist. I don't know how they do it.

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Review from Ann L (Daughter of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has taken a while to settle, but all staff have gone out of their way to help her. The home is so comfortable, the food is excellent, and the activities enjoyable and appropriate. But the biggest asset in the home is the staff. They are united as a team, always cheerful, always doing a little bit
extra, with a smile!

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Review from Michael C (Son of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly, welcoming environment for both residents and visitors. Everywhere is always spotlessly clean. My mother looks so well cared for and is very happy here. She tells me the food is very good, as do the other residents. It is very reassuring to know Mum is safe and settled.

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Review from C P (Daughter of Resident) published on 13 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After an extensive tour of local homes, Elizabeth Court stood out. Since my parents moved in, the home has not disappointed. The staff are amazing! Always bright, cheerful, attentive and the kindness is overwhelming. The recent Halloween party portrayed how interactive and inclusive activities are.
The home is truly a 'care home' where care is paramount. A cheerful, bright and inspiring home - thank you.

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Review from S L (Daughter of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived very happily at Elizabeth Court from December 2018 until her death at the age of 102 in August 2022. The love and care Mum received from the staff was second to none, particularly in the last few months of her life when she was mostly confined to bed and receiving end-of-life care. My sister
and I always had complete peace of mind that Mum was well looked after and safe and that, should there be a problem, my sister, as mum's nearest next of kin would be informed immediately.

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Review from Gladys C (Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Elizabeth Court in 2021 owing to ill health and I found the home to be a most welcoming home, the care and support are so good. I wasn't walking when I first came here, but with the care and support, I am walking and enjoying life.

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Review from Tina S (Daughter of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum's recent respite experience was excellent. She enjoyed her stay immensely. The staff at Elizabeth Court are so friendly and warm. The atmosphere is very homely and comforting. After looking at several care homes Elizabeth Court was definitely the right choice for our mum. When we have to go to
full-time care we will definitely request Elizabeth Court. We can't thank the team enough for how they cared for Mum.

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Review from K B (Daughter of Resident) published on 3 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum moved into Elizabeth Court nearly 8 years ago as she was not safe at home and would wander from her house night and day, had many falls and following the passing of our Dad was confused and distressed. Mum needed around-the-clock care. The care has always been exceptional, the staff, many of
who have been there since Mum moved in, are kind and caring. They chat to Mum and although she is no longer able to communicate, Mum smiles a lot. The food has always been well presented and a cake is always made especially on birthdays. The chef and her staff make a special effort to ensure the food is of a high standard. I would highly recommend Elizabeth Court to others.

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Review from Karen W (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Elizabeth Court since before the pandemic. The staff know her well and have adapted over that time to her changing and increasing needs. I have been able to rest assured that she is in safe and caring hands. I have found the staff to be friendly, polite, kind and warmly
professional and am sure mum is in the best place.

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Review from Geraint J (Friend of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A welcoming reception area - clean, tidy, roomy, light. A member of staff had difficulty in locating one of my friends but a big plus is the number of staff present. A chair was offered and brought to each of the 2 rooms I visited which was a welcoming gesture. I witnessed kindness and courtesy to the
residents too. The rooms were small. I received comments that there are few activities present but I did see a resident enjoying a table activity.

Reply from Penny Jones, Manager at Elizabeth Court

Thank you for taking the time to review Elizabeth Court and we are pleased that you rate our overall experience as very good. I will ensure that our team is aware of your kind comments. We have different sizes of rooms at Elizabeth Court and always aim to accommodate our residents' wishes for their rooms. We have daily, weekly and monthly activities programmes, which are created with our residents' input however we respect if residents do not wish to participate.


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Review from Julie T (Daughter of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum seems happy and has settled in well. She says it's friendly.

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Review from Lin B (Daughter of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elizabeth Court is better than home from home! My mum is treated with the greatest love, care, and respect anyone could wish for. Throughout these unprecedented times of the pandemic, everyone has worked above and beyond to ensure both the safety and contact with my mum continued. Words cannot express
my gratitude to this amazing home. Thank you all.

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Review from Jill C (Friend of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely feel about Elizabeth Court. Everything we've seen is clean, fresh, and airy with lots of natural light. The staff/carers we've met are very caring and friendly. Our friend is very happy here and says the food is lovely.

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Review from R P (Husband of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife became a resident on 6th July 2021. This was after I had been her carer at home for years (24/7). We had been determined not to 'put' her into care but the situation worsened and we were advised that she (and we) would be better off if she was in full-time professional care. We knew about Elizabeth
Court from friends who had relatives there, so we visited and arranged for her to stay there. The entry arrangements were dealt with very efficiently and we were so pleased with the lovely en-suite room. She has settled in very well and we can not praise all the staff too highly, as evidence all the excellent ratings.

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Review from Norma H (Daughter of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been impressed by the friendly staff, professional standards set, and all aspects of my mother's care since July 2021.

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Review from Stephanie B (Daughter of Resident) published on 7 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother describes the food as 'delicious' and the staff as 'very kind'. The home always looks and smells clean and the staff are responsive and caring.

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Review from Barbara W (Daughter of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Elizabeth Court in June and as a family, it was a very difficult decision to 'hand over' responsibility of mum as her dementia worsened and my dad was struggling to cope. But we needn't have worried as right from the start the staff have been wonderful and included us in decisions
about mum. All the staff treat mum so kindly and with great respect.

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Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Elizabeth Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.743 for Elizabeth Court is calculated as follows: ( (198 Excellents x 5) + (59 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 261 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elizabeth Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care at Elizabeth Court. Please contact us directly for further details.


Awards / Recognitions (2)

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