Elizabeth Court

Grenadier Place, Caterham CR3 5YJ
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9.7 83 Reviews
  • Elizabeth Court, Caterham
Elizabeth Court is situated in a quiet village location in its own beautiful grounds in Caterham. The home provides residential and dementia care for up to 59 customers in homely and comfortable single ensuite rooms.

Elizabeth Court continues to welcome new residents for short breaks and permanent care.

Anchor works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

Anchor is a provider of dementia care and provides on-going training to care staff to ensure their approach always reflects best practice and recognise that everyone is an individual. Anchor encourages activities that enhance residents’ lifestyle, health and wellbeing through their Inspire programme.

They are one of England's largest providers of housing and care for those over 55 years of age and have more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.

Show Elizabeth Court on the Map

Care Provided by Elizabeth Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Suzanne Lewis (Manager)
  • Admission Criteria
    • Please contact Elizabeth Court directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (59)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (59)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Elizabeth Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,691
    • Self-Funded Residential Dementia Care from £1,691
    • RESPITE Self-Funded Residential Care from £1,691
    • RESPITE Self-Funded Residential Dementia Care from £1,691

  • Colleagues at Elizabeth Court will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Elizabeth Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Elizabeth Court welcomes visitors.


  • Parking

  • Onsite parking is available, including disabled spaces.


Elizabeth Court Reviews (83)

Total of 83, showing 41-60
9.7

Elizabeth Court has a Review Score of 9.7 (9.743) out of 10, based on 22 reviews in the last 2 years. Over all time Elizabeth Court has 83 reviews.

Overall Experience

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Date Published

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Review from Peter H (Husband of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a very satisfactory experience because the care of the residents is very good. Everyone, from the top down, is extremely friendly and has always been kind. Any bumps along the way are very soon sorted for the benefit of all. I fully recommend this care home to all.

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Review from Marjorie P (Wife of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very helpful to me as a wife.

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Review from Hilary R (Daughter of Resident) published on 25 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who had vascular dementia, lived at Elizabeth Court for 18-months. Throughout an extremely difficult time for staff and residents alike, she was unfailingly treated with kindness and respect. The staff here really do care about their residents, and we could not have asked for more from them.
The home itself is spacious and airy with a lovely garden in a peaceful setting. I have recommended it to a number of people who are seeking a care home for their loved ones.

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Review from Len P (Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the start of my third week of my new home. It was my decision to come into a care home as it was becoming obvious that I could no longer cope by myself and live safely. My daughter helped me, and we selected Elizabeth Court. From day one, I have been shown respect and treated with care, dignity
and cheerfulness. I look forward to being able to spend my time living in Elizabeth Court.

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Review from A S (Granddaughter of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elizabeth Court has been perfect for my grandmother with vascular dementia and a difficult personality. The staff have been brilliant with her needs and have got used to her awkward ways! I never thought my grandmother would settle into a care home but she has said, on so many occasions, how happy she
is to be there and how pleasant the staff are to her. I would recommend to others with similar needs.

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Review from Simon B (Son of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum continues to receive great care during these difficult times. Kind, understanding and sympathetic staff that always have time for her, and to make me feel welcome on my regular visits. My thanks to them for all they do.

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Review from David J (Son of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Elizabeth Court for over a year now, a place that she chose herself. Dementia has slow caught up with her and although at times she is confused as to where she is, she does feel at home. We had to place her there as she suffered anxiety living alone. Being with other
residents gives her some security of contact particularly after the death of my father and a close friend. Also, the support she receives from all the staff has helped in this, certainly at night time and much to our relief.

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Review from Michael G (Son of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived at Elizabeth Court with dementia for just over 2 years, and she was comfortable and well looked after. It is a bright, well-run home. The manager, her deputy, and several of mum's carers have been there throughout her stay. They are all kind and dedicated people. We chose this home partly
because we liked its layout, divided into small areas with their own lounge, dining room and bedrooms nearby on the same level. Mum could still walk with a frame when she first moved in and was able to retain some mobility and independence. Meals are simple and nicely cooked. Activities were very good before Covid. During the pandemic, the staff have stayed cheerful and positive under very difficult circumstances, and have done their best to facilitate video calls, and visits when allowed by the regulations. The fees were reasonable and the contract is fairer than some other care home contracts I have seen. We are glad that we chose this home for mum.

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Review from J W (Daughter of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elizabeth Court have been wonderful during this terrible Covid situation. Ensuring that residents and staff get regular tests. And vaccinations took place in a timely manner. They worked so hard to give the residents the best Christmas possible under very different circumstances.
And the portal system
and window visits help a lot in keeping us close to our loved ones

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Review from Paul D (Son of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Elizabeth Court are friendly and very helpful, nothing is too much trouble. Even during this pandemic they have made arrangements so as my sister and I could visit our mum.
The lounges are large and airy and the food is excellent. Rooms are very clean and residents are always treated
with respect and dignity.

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Review from Paul C (Son of Resident) published on 5 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Elizabeth Court two years ago having been diagnosed with dementia. It was always going to be a difficult step to take - trusting anyone with the care of an elderly parent is not easy. For the first couple of months, she talked about “going home” whenever we saw or spoke to her
but that quickly changed as she made new friends and undertook the numerous activities on offer (she was always pictured in the newsletter taking part in whatever excursion or club that was happening). Elizabeth Court itself has a lovely, bright, friendly atmosphere and the staff are wonderful, always ready with a smile and chat for mum and always available to answer any questions/concerns I have had over the past few difficult months. I couldn’t have wished for better care for her.

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Review from L W (Daughter of Resident) published on 2 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During the time Mum has been at Elizabeth Court she has been well cared for by very friendly and helpful staff.
The last few months have been very difficult for all due to the Covid restrictions on visiting and as I do not live locally I have really appreciated being able to have video calls with
her. Staff are always polite and helpful when I call and when I was able to visit earlier in the year, hopefully, it won't be too long before I can visit again.

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Review from Steve B (Son of Resident) published on 1 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and management bent over backwards to accommodate my elderly mother just as the Covid-19 outbreak was beginning to bite. Within a day or so of her joining Elizabeth Court the "lock-down" happened. This was not a good time for care homes generally and Elizabeth Court did what they could within
the guidelines to allow occasional contact. In my mother's case, we were fortunate that she had a ground floor room, so we could easily have "through the window" chats when we wanted. Face to face socially distanced meetings in the garden were fairly easy to book and they also introduced WhatsApp video calls. My mother couldn't fault the care she received, although she said there were a lot of staff away on sick leave (with COVID around, hardly surprising). She is not a very demanding person, always working on the basis that there is someone in more need than her. However, the staff did their best to keep her looking smart (e.g. washing her hair as she was unable to and even painting her nails).

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Review from Heather N (Daughter of Resident) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

One year ago, my mother had a stroke followed by pneumonia,  which left her unable to live in her own home anymore. Living in Caterham all my life, I knew which care home would suit my mother for her needs. I chose Elizabeth Court, not only because it is local but I knew she would get top quality care
and assistance with daily tasks. We also get regular updates on mum's health and welfare. Since arriving, the staff have encouraged her to walk again and she has met some new friends. Unfortunately, things have changed since the Covid-19 virus but Elizabeth Court have made comprehensive measures to ensure  health and safety of all, having regular Covid-19 tests for staff and clients. We can also see our loved ones by making  pre-arranged meetings in the garden

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Review from Marian F (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During Covid-19 I have been unable to visit my mother, who has Alzheimer's Disease. She has been living in Elizabeth Court Care Home for two years.
The standard of care is outstanding.
Nothing is too much trouble for the staff.
On her 90th birthday, an afternoon tea was laid on for the family and
a huge fuss made of Mum.
The kindness of the staff is truly exceptional.
Today I was able to visit Mum in the garden whilst maintaining two metres apart. This meant a great deal to me to be able to see her. The staff set up an area outside taking all the necessary precautions to make this possible - thank you.
This home is very well-led.

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Review from S P (Next of Kin) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything possible was done to encourage the caree to live as normal a life as possible, whilst being unable to live independently. Staff are very kind, caring and cheerful.

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Review from P M (Daughter of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to praise the amazing staff for their care and support of my mum in her final days. She has been at Elizabeth Court around 9-years, and I have always found the staff caring and person-centred. In her last few days, people were even more amazing and finding the right music to create a peaceful
atmosphere, ensuring Mum was comfortable and supported tenderly. They were also fantastic with me, answering question sensitively and clearly, making sure I had emotional support and all I needed. The manager and her team are just the best, thank you!

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Review from J R (Daughter of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother as been in Elizabeth Court for 14 months and has settled in very well, and is very happy there. The carers are all very kind and understanding to each residents needs. The staff and receptionists are all very helpful and will assist you with any matters.

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Review from Sue M (Daughter of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my father's second stay at Elizabeth Court. We were impressed with the number of familiar staff faces from his last visit in September 2017.
He was welcomed back and when I went to collect him ten days later, he'd obviously enjoyed his stay.
The staff were friendly, inclusive and attentive.
I've been back to Elizabeth Court since and staff have been eager to find out 'when's he coming back?'
All members of staff with whom I came into contact with or without my father seemed keen to do their best for him.

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Review from J N (Friend of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Today I made an unannounced visit to an old friend who has been a resident at Elizabeth Court for almost three years. I was welcomed most warmly by the staff and joined her in the tea room' for elevensies and homemade cake - delicious. I met several residents who were delighted to greet my wee dog,
Lady, and made a great fuss of her. The whole place was spotless and smell-less too. If I need to go into care I would like a home like this.

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Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Elizabeth Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.743 for Elizabeth Court is calculated as follows: ( (198 Excellents x 5) + (59 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 261 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elizabeth Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care at Elizabeth Court. Please contact us directly for further details.


Awards / Recognitions (2)

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