Elizabeth Court

Grenadier Place, Caterham CR3 5YJ
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9.7 83 Reviews
  • Elizabeth Court, Caterham
Elizabeth Court is situated in a quiet village location in its own beautiful grounds in Caterham. The home provides residential and dementia care for up to 59 customers in homely and comfortable single ensuite rooms.

Elizabeth Court continues to welcome new residents for short breaks and permanent care.

Anchor works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

Anchor is a provider of dementia care and provides on-going training to care staff to ensure their approach always reflects best practice and recognise that everyone is an individual. Anchor encourages activities that enhance residents’ lifestyle, health and wellbeing through their Inspire programme.

They are one of England's largest providers of housing and care for those over 55 years of age and have more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.

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Care Provided by Elizabeth Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Suzanne Lewis (Manager)
  • Admission Criteria
    • Please contact Elizabeth Court directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (59)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (59)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Elizabeth Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,691
    • Self-Funded Residential Dementia Care from £1,691
    • RESPITE Self-Funded Residential Care from £1,691
    • RESPITE Self-Funded Residential Dementia Care from £1,691

  • Colleagues at Elizabeth Court will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Elizabeth Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Elizabeth Court welcomes visitors.


  • Parking

  • Onsite parking is available, including disabled spaces.


Elizabeth Court Reviews (83)

Total of 83, showing 61-80
9.7

Elizabeth Court has a Review Score of 9.7 (9.743) out of 10, based on 22 reviews in the last 2 years. Over all time Elizabeth Court has 83 reviews.

Overall Experience

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Date Published

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Review from M P (Respite Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We came for a weeks respite care, following an operation on my shoulder. I am carer for my wife, who has Parkinson's. Our week was all we could possibly have hoped for. We were well fed and attentively cared for by staff who seemed interested in their work.

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Review from Ann B (Daughter of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elizabeth Court is excellent. The variety of activities is second to none and their care is superb.

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Review from R L (Son of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home very helpful and very caring.

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Review from Beryl H (Resident) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Here on respite for a few weeks. Those requiring attention very well looked after. Everywhere comfortable and attractive. Staff very attentive when required. I would recommend Elizabeth Court to anyone needing good care.

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Review from R C (Son of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my mother gets is of a high standard - she is well looked after by all the staff. I have a review with the home manager about every 2 months, this allows me to discuss any issues or concerns I have about my mum's care and needs.


All the staff are friendly and always ready to chat.


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Review from Cassie I (Daughter-in-law of Resident) published on 11 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has really come out of her shell since she started living at Elizabeth Court, the staff have gone out of their way to encourage her to mix with other residents and take part in outings etc. She loves the food, we’re so impressed we are moving my father-in-law in as well.

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Review from Neil D (Son of Resident) published on 4 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, super atmosphere, my mum has really bloomed since she started staying here, she thoroughly enjoys herself. The food is excellent.

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Review from Danae B (Daughter of Resident) published on 18 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and there is a wide variety of activities on offer. The food is of excellent quality and the home is clean, tidy and has a lovely garden. Recent decorations have made the living areas more interesting and there are now some pet birds on site. The number of trips out also seems
to be increasing.

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Review from A R (Daughter of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum settled in very quickly and is well recovered now partly due to the continuity and genuine care of the staff here. Mum is safe and well looked after. We are looking forward to the activity coordinator's new ideas.
We are always made to feel welcome when we visit mum, whatever the time of day. Thank
you.

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Review from Brenda G (Daughter of Resident) published on 11 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express my gratitude and thanks for the wonderful staff who have looked after, cared and befriended my father in the years he has been at Elizabeth Court. Whenever I visited he always had a smile on his face, was well turned out, and treated with respect.


In the past year his health slowly

deteriorated, nothing was too much trouble for the staff on my father's floor. The Duty Manager does a great job of keeping staff and residents on an even keel.
The Claremont staff cared for him in so many ways; from speaking, singing and dancing in Irish to making sure he was always happy, comfortable and well fed! Regularly, a particular member from Claremont would visit my father from the ground floor, I know my father enjoyed her company, as did I.


In the last weeks of my father's life, all the staff looked after my father in a happy, clean, comfortable environment, he died with dignity and respect.


Thank you to everyone.


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Review from C J C (Friend of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Comfortable surroundings. Quiet professional atmosphere. Organised.
Cheerful, friendly welcoming staff. Clean, safe and secure.

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Review from Dominic B (Son of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From initial entry your staff could not have been more helpful and caring. My wife and I were even offered a cup of tea and biscuits during our visit - brilliant.

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Review from A B (Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not knowing what to expect, I have been most impressed with everything.

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Review from Margaret B (Friend of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the majority of staff caring and friendly. I think that a bit more understanding of non-sighted residents would improve matters greatly. Perhaps more training is required?.

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Review from M W (Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well looked after. Respite after breaking hip.

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Review from Peter P (Nephew of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live two hundred miles from the home so my visits are infrequent.
I am always impressed by the friendly welcome in reception the happy atmosphere, the cleanliness of the facilities and residents. The helpfulness of staff (arranging flowers etc) and the refreshments offered.

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Review from Gill G (Regular Volunteer) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit with a mutual friend every three week is to take Holy Communion to a resident. She always appears very well cared for and, though she is grieving, both the loss of her husband and her home, she is full of praise for the staff, care and facilities. I have been impressed by the staff and by the
pleasant atmosphere.

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Review from Geoff M (Godson of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The services provided for my aunt are very good indeed. I can see that the staff genuinely care for her and the facilities are very good. I am always contacted if something happens "beyond the norm".

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Review from J P (Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The thing that impressed me the most was that the residents looked clean and had good clothes on which were laundered and ironed. Staff seemed caring and everything looked clean. It is like walking into a hotel!
Staff also were friendly and would come to your aid when needed except to two of them!!

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Review from David B (Son of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall care is very good. Food is satisfactory, without being exceptional. Entertainment for residents was exceptional until about 2 years ago when one of two excellent entertainment staff left. It was still very good until a year ago when the second excellent staff member left. Entertainment and
activities are now marginal with the single replacement staff member.

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Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Elizabeth Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.743 for Elizabeth Court is calculated as follows: ( (198 Excellents x 5) + (59 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 261 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elizabeth Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care at Elizabeth Court. Please contact us directly for further details.


Awards / Recognitions (2)

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