The overall care that my mother has received is excellent.
Andrew M (Son of Resident)
My mother seems very happy at Elmfield, the staff are lovely and the food is great.
T W (Daughter of Resident)
This is a homely residence and we've got to know many of the staff in the years Mum has been here
T S (Son of Resident)
All our fees are dependent on an assessment of the potential resident to see if we can meet their needs and the type of room available. All our rooms are en-suite. Being a small care home we focus on the individual to ensure we could meet their needs.
Open-door policy.
Car park at the front of the property. Roadside parking also available.
Elmfield House Care Home has a Review Score of 9.9 (9.939) out of 10, based on 33 reviews in the last 2 years. Over all time Elmfield House Care Home has 58 reviews.
Review from S F (Friend of Resident) published on 25 February 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Niccii Gillett, Manager at Elmfield House Care Home
Thank you for your lovely review of Elmfield. It is always so nice to see you visit and see the residents. Having lots of activities does keep the residents engaged and they always love to see you as well. A big favourite with everyone is the singer as the residents love the old-time classic songs. Best regards from us all at Elmfield.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S D (Son of Resident) published on 24 February 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Darren Somauroo, Director at Elmfield House Care Home
Thank you for your lovely review of Elmfield House. Dad does indeed love the horse visits and weekly trips to the duck pond. He is in remarkable shape for his age and the physical activity is a great way to keep him healthy and active. Daily trips put to the shops and around Bisley Green are what make us a special home and we are delighted that dad loves life at Elmfield. Being a small home we will always ensure that we tailor the activities to the best interests of the residents. Best wishes to you and your family from us all at Elmfield.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S H (Daughter of Resident) published on 24 February 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Niccii Gillett, Manager at Elmfield House Care Home
Thank you for your lovely review of Elmfield House. It is lovely to see you visit so regularly and see all the hard work that the team do on a daily basis. We do pride ourselves on being a small care home with the focus on the individual as opposed to the larger care homes. This enables us to foster that family atmosphere for everyone to embrace and enjoy. Having long established staff also ensures that remain family centred. We look forward to seeing you visit again soon. Best wishes from us all at Elmfield House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rishi P (Son-in-law of Resident) published on 3 February 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Niccii Gillett, Manager at Elmfield House Care Home
Thank you for your glowing endorsement of Elmfield House. We are delighted that your father in law loves life at Elmfield and he has indeed made some great friends. We are very proud of our monthly newsletter as it celebrates all the wonderful things that we get up to at Elmfield. The weekly updates to families is very important and something that sets us apart from other care homes. Being small in size this is why we are able to offer such a bespoke level of care and feedback to all our families. He does indeed love the home cooked cakes at well!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Fran S (Granddaughter of Resident) published on 3 February 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Niccii Gillett, Manager at Elmfield House Care Home
Thank you for your lovely review of Elmfield House. We are delighted to read that you could not be happier with the care that your nan received. Thank you for being so complimentary about our facilities being clean and thoughtfully designed to create a comfortable environment. We are thrilled to read that you view the team as dedicated, with kindness and patience. It was a pleasure to care for your nan and it is always nice for families members to visit her so often. Best wishes from us all at Elmfield House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J P (Niece of Resident) published on 31 January 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Niccii Gillett, Manager at Elmfield House Care Home
Thank you for your lovely review of Elmfield. Your uncle has been with us for quite some time now and he is indeed very settled at Elmfield. He is indeed very engaged with all the activities and he loves Gasper, the horse, visiting each week. Christmas was a very special time for us all at Elmfield and we are delighted that he loved the presents that he received. Thank you also for your lovely words about our fabulous staff. Best wishes from us all at Elmfield House Care Home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tony B (Brother of Resident) published on 28 January 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Niccii Gillett, Manager at Elmfield House Care Home
Thank you for your lovely review about the care that your sister receives at Elmfield House. We are very proud to celebrate all that we do at Elmfield in our monthly newsletter and we get a lot of satisfaction seeing that family members love to read it. Your sister is indeed very happy at Elmfield and the carers love to see her smile everyday. Best wishes from us all at Elmfield House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Matt S (Nephew of Resident) published on 27 January 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Over the 5 years I've come to know the staff at Elmfield well and I value them so highly I cannot express my gratitude enough. Thank you for continuing to offer such a high level of care.
Reply from Niccii Gillett, Manager at Elmfield House Care Home
Thank you for your review of Elmfield House. We are delighted to read how glowingly your uncle speaks to you about the care and activities he does. He does have a lot of character and the staff love him and all the residents dearly. Thank you for acknowledging that your uncle is well looked after and that there are a good range of activities that he engages with. Best wishes to you and your family and we look forward to you visiting your uncle again soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L S (Grandson of Resident) published on 27 January 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Niccii Gillett, Manager at Elmfield House Care Home
Thank you for your lovely review about the care that your granddad receives. We are delighted to read that he is extremely happy and that he only has good things to say about his carers. Your granddad does indeed love the home cooked food that is prepared on site from local produce. Good quality food and plenty of fluids are important to ensure all the residents remain fit and well. Best wishes to you and your family from us all at Elmfield House Care Home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A S (Son of Resident) published on 27 January 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Niccii Gillett, Manager at Elmfield House Care Home
Thank you for your lovely review of your dad's care at Elmfield House. We are grateful for your kind words about the carers and he does indeed love his trips out to the duck pond. We pride ourselves on our home-cooked food and your dad loves all the food prepared. Dad is indeed very happy and settled and he loves to see his family visit so regularly. Best wishes from all of us at Elmfield House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kim M (Daughter of Resident) published on 21 January 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Niccii Gillett, Manager at Elmfield House Care Home
Thank you for taking the time to write such a lovely review of Elmfield House. It was indeed a very traumatic time for you all as a family when mum moved across from France to us. The team supported mum excellently to ensure her needs were best met and thank you for acknowledging the work that they have done to ensure she is supported, save and well cared for. We will continue to ensure we keep open communication to ensure your mother's needs are still best met.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nina W (Daughter of Resident) published on 21 January 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Niccii Gillett, Manager at Elmfield House Care Home
Thank you for your lovely review of Elmfield House and for describing the staff as excellent. One to one care is very important and your mum does indeed benefit from this. It is always nice to see you and your sister visit your mother and we will always go the extra mile for all our wonderful residents.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G S (Granddaughter of Resident) published on 21 January 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Niccii Gillett, Manager at Elmfield House Care Home
Thank you for your lovely review of Elmfield House Care Home and for acknowledging the amazing care that your nan receives from the team. It is so nice to read that every time you see the team that they are smiling and willing to always help. Communication with the family is important and this is something that sets us apart from the larger care homes.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K J (Niece of Resident) published on 21 January 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Niccii Gillett, Manager at Elmfield House Care Home
Thank you for your lovely review of Elmfield House and for acknowledging that all the staff are polite and very friendly. The team love all the residents dearly and we pride ourselves on making it a home from home. Thank you for recommending us and we look forward to you visiting again with your family members.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue D (Daughter of Resident) published on 16 January 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Niccii Gillett, Manager at Elmfield House Care Home
Thank you for your glowing endorsement of Elmfield House. Your mother has thrived at Elmfield House and we are so proud that she has reached such a monumental landmark. We are indeed like one big family and so will always go above and beyond for all our wonderful residents. Thank you for acknowledging the standard of food that we prepare at Elmfield House. We pride ourselves on home cooked food and using only quality produce for our residents. Wishing you and your family the very best from us all at Elmfield House and we look forward to seeing you visit again soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H B (Son of Resident) published on 10 January 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Niccii Gillett, Manager at Elmfield House Care Home
We are delighted to read that dad is still very happy at Elmfield House. Christmas was indeed a very fun time for all the residents and he had a lovely time engaging in all the various activities. We pride ourselves on home cooked food for all our wonderful residents. We look forward to seeing you visit dad again soon and best wishes from us all at Elmfield to you and your lovely family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K I (Daughter of Resident) published on 19 December 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Niccii Gillett, Manager at Elmfield House Care Home
Thank you for your lovely review of Elmfield. We are delighted to read that you are happy with the care that your dad receives and that he is nice and settled. We appreciate your kind words about the staff and we love that he loves our Christmas decorations in the garden! The residents love to see them all lit up each evening. Wishing you and your family a lovely Christmas and we look forward to seeing you all visit dad over the festive period.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J S (Son of Resident) published on 6 December 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Niccii Gillett, Manager at Elmfield House Care Home
We are delighted to read that dad is so happy at Elmfield and that he loves his visit to Teas on the Rec. Dad's daily walks are very important to him and he loves to see the ducks on the pond. Thank you for your kind words about the care dad receives from the staff. We are a small care home and so we are able to forge close relationships with all our wonderful residents.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R H (Grandson of Resident) published on 6 December 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Niccii Gillett, Manager at Elmfield House Care Home
Nan has immersed herself in life at Elmfield House and family are indeed very important to her. She loves to see you all visit weekly, so please keep visiting as regularly as you can. Thank you for acknowledging that the staff genuinely do care for the residents. Being a small care home we know all our residents very well. We know what they like and dislike to ensure their needs are best met. Fun with food activities are a big favourite with the residents and nan loves getting involved! Best wishes from us all at Elmfield House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R T (Grandson of Resident) published on 6 December 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Niccii Gillett, Manager at Elmfield House Care Home
Thank you for visiting your granddad so often. It is always a highlight of his day to see you, so thank you for making him smile so much. He is always beaming after you have visited. We take pride in ensuring that all the residents are well-presented with lots of activities going on each day. Our local horse loves to visit the residents as he gets extra carrots every time he sees them! Thank you for acknowledging our friendly staff and for being a home-from-home environment. Best wishes from us all at Elmfield.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.939) out of 10 for Elmfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.939 for Elmfield House Care Home is calculated as follows: ( (374 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 396 Ratings = 4.939
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Elmfield House Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 33 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Apr 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 24 Feb 2025
In the tranquil location of Bisley, overlooking the green, we have available en-suite bedroom in our family-run care home. We offer 24-hour residential care. Please contact us the Manager for more details. The Manager will then arrange a convenient time for you to view the Home. Please read our CQC report that we pride ourselves on. It shows how care, safety and happiness for our residents are our priority. Please see our website for further details about what makes life at Elmfield House so special. We have been rated 'Best Care Home 2021, 2022, 2023 and 2024 Surrey' by Global Healthcare Pharmaceutical, Lawyer International AND Global 100, as well as being rated the Top Care Home in Woking, Surrey by carehome.co.uk. Please see our website for further details of our award winning team.
Loading
Loading events
Job Title: Registered Manager
Joined: 2014
Our Registered Manager at Elmfield House is Miss Niccii Gillett. She has a wealth of knowledge and experience having worked in Health and Social Care for over 21 years. Niccii has been our Registered Manager for over 7 years now and is a long standing member of the team. Niccii has a Level 7 QCF in Health and Social Care Management and she oversees a Senior Care Team who are all trained to at least Level 3 QCF/NVQ standard in HSC.
Since taking over as Manager of Elmfield House in 2014 Niccii has made made significant changes and created and introduced documentation to ensure full regulatory compliance. Niccii has maintained five 'goods' in all of our CQC inspections and in our last inspection in 2019, the lead inspector encouraged Niccii to appeal for 'Outstanding' ratings in the Well led and Caring KLOEs.
Niccii has excelled in creating meaningful relationships within the village of Bisley, making Elmfield House an integral and much-loved part of our community. Niccii was voted for Business Person of the Year award in our village. in 2020. Sadly, due to Covid 19 restrictions, the event did not go ahead. Niccii has enhanced the reputation and profile of Elmfield House making the home known to be one of the best in the area amongst healthcare professionals and the Local Authorities. This was done by showcasing the changes, improvements and success stories. She project managed increasing the occupancy of the care home in 2014. The home was still being lived in by our residents during this time and this required precision planning and excellent communication skills between all involved.
