Furze Hill Lodge

Furze Hill, Kingswood, Tadworth KT20 6EP
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9.6 57 Reviews
  • Furze Hill Lodge, Tadworth
Furze Hill Lodge is a Tudor-style building based in Kingswood, Surrey, that has been specially converted to suit the needs of 29 residents, many of whom are elderly, some recovering from illness or injury.

Owned by care provider Maria Mallaband, Furze Hill Lodge offers luxurious accommodation that goes one step further than most in ensuring that individuals enjoy their stay, with en suite facilities and beautiful landscaped grounds to enjoy.

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Care Provided by Furze Hill Lodge

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Thanusa Sathyendran (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Furze Hill Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,320

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Furze Hill Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions


  • Parking

  • Very limited parking available onsite


Furze Hill Lodge Reviews (57)

Total of 57, showing 1-20
9.6

Furze Hill Lodge has a Review Score of 9.6 (9.649) out of 10, based on 22 reviews in the last 2 years. Over all time Furze Hill Lodge has 57 reviews.

Overall Experience

  • 37
  • 17
  • 3
  • 0
  • 0

Date Published

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35

Review from S K (Nephew of Resident) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home provides a caring, clean and professional environment. They look after the needs of the residents with good activities and they keep families updated.

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Review from Shane K (Son of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Furze Hill as an emergency admission due to being unsafe in her flat. I had fantastic communications from the management team prior to admission advising me how to negotiate with social services as I had never had such an experience before! The staff in the home were caring, understanding
and friendly. Mum also stated that the activities were first class and varied.

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Review from P C (Aunt of Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My niece seemed much more settled and happy on our 2nd visit, she looked well was dressed nicely and her hair had been recently cut. Her room also felt more homely with pictures etc. When we left my niece was momentarily upset, but the carer expertly distracted her with the dog, we were impressed by
his manner, and the activities we have seen evidence of. Our general impression of Furze Hill Lodge is very positive it has a good atmosphere and we are pleased for it to be our niece's home.

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Review from J M (Daughter of Resident) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very welcoming and tentative whilst maintaining professionalism at all times. The care given to my father and my mother, prior to her passing, was excellent.

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Review from J F (Sister-in-law of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are exceptional. They genuinely care for the residents and cannot do more for them. Nothing is too much trouble. They all have smiles on their faces.

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Review from C F (Wife of Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I trusted Furze Hill to look after my husband of 63 years (he is now 88 years old) and they have exceeded my expectations! All the staff are amazing - he was bedbound after a long stay in hospital but is now up on his legs, albeit not walking far, but he is getting there with the help of his carers,
and the physio who comes in thrice a week. Parts of the home are a bit tired but they are getting there. I could not recommend Furze Hill more.

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Review from G L (Daughter of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the manager and the staff enough for the amazing welcome and care they gave to my mother when she became a resident a the home. Although I was worried and extremely anxious for her I realised immediately that she was in the best place possible. She settled in straight away due to the
staff's attention and support.

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Review from C M (Friend of Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arranged for the current resident to come to Furze Hill Lodge because I had previously had a good experience with the care taken by all the staff. I checked whether this was still the case and was very pleased to find that it had actually improved in all respects but particularly in terms of the quality
and maintenance of rooms attention to detail of individual requirement and friendliness of staff.

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Review from M R (Daughter of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They coped with my mum very well. The residents seemed very happy and also catered for their age group on TV with a nice film on. Staff are very hands-on.
Very happy customer.

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Review from J V (Daughter of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My Mother is looked after well although on occasion feels she's not listened to regarding her wishes. Says there could be more choices in the food served especially breakfast. Apparently most days 2 slices of toast with marmalade (cereal, scrambled eggs, porridge alternatives could be added to the menu.)
The decoration of the building and residents' rooms could do with an overhaul.

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Review from A B (Son of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home environment is very welcoming and the staff are very helpful - always with a smile! They are very attentive to my Mum and attend to her needs as appropriate.
My Mum enjoys the food and the activities such as her recent trip to the garden centre for afternoon tea. I feel very comfortable
leaving my Mum in this care home knowing she is safe and warm. - Thank you.

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Review from N I (Daughter-in-law of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-law originally came to stay for respite after 2 weeks here it was apparent that she needed 24/7 care. All the staff is lovely and she is very happy here. The staff go above and beyond for the residents and always make visitors very welcome. The entertainment man is brilliant and keeps the
residents very active and always engages with them.

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Review from C B (Son of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled in well, she enjoys the company, and the food is good. The stimulation Mum gets with the various activities they do is something Mum hasn't had for a while which is great. Also taking Mum out with others for trips to the Garden Centre etc. helps to get them out and give them something
else to talk about when we visit.

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Review from J W (Nephew of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was transferred to Furze Hill Lodge care home in September 2023 from the hospital, having been diagnosed as having lost full mental capacity and not safe to be living on her own. In her time at the home, she was treated with compassion and dignity at all times. The staff were generous and caring
at all times and courteous to me when visiting. Her diet was varied and she put on weight. She was later taken to hospital suffering from a chest infection and passed away peacefully.

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Review from Ronald P (Son of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff extremely professional, happy and friendly. The home is very cosy and more like a country house.

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Review from R T (Nephew of Resident) published on 28 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle seems happy at the Furze Hill Lodge so I am happy, the staff are friendly and welcoming.

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Review from D C (Son of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, friendly staff that go above and beyond. Excellent standards of care provided within a lovely setting.

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Review from K O (Partner of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care and management excellent. Food very good. Well organised activities. Overall very clean. Staff very caring and polite.

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Review from J E (Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like living at Furze Hill.

Reply from Thanusa, Home Manager at Furze Hill Lodge

We are so pleased you are enjoying your time with us, it is a pleasure to have you here with us.


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Review from S S (Friend of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff very helpful wishing the best for their residents and involving them in activities.

Reply from Thanusa - Home Manager, Business Development Manager at Furze Hill Lodge

Thank you so much for your lovely review this means a lot to the team.


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Current Review Score: 9.6 (9.649)

Overview of Review Score

The Review Score of 9.6 (9.649) out of 10 for Furze Hill Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.649 for Furze Hill Lodge is calculated as follows: ( (185 Excellents x 5) + (64 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 262 Ratings = 4.649

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Furze Hill Lodge is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

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Thanusa Sathyendran

Job Title: Home Manager

Joined: 2022

My name is Thanusa and I have worked in care for 20 years now. My parents were both born in Sri Lanka, but I was born in France. At 16, I went to live with my grandparents in supported living which I adored. I was always helping the other people who lived there, and this really started my passion and career in care.
I started as a carer at a local care home and completed my first 2 NVQ’s. I then progressed to be a deputy manager in a residential care home. I decided to study for my Level 5 NVQ and went on complete a BA honour in health and social care to become a care home manager which was a personal goal for me.
I have now been at Furze Hill Lodge for just over 3 months where I am focused on providing an environment where the people who live at the home feel cared for, respected, and supported.


Frequently Asked Questions about Furze Hill Lodge

What types of Care is Furze Hill Lodge registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Furze Hill Lodge provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Furze Hill Lodge have?

There are 27 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Furze Hill Lodge?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Furze Hill Lodge to the centre of Tadworth?

1.3 mile(s) as the crow flies, distance by road may be significantly further.