Furze Hill Lodge

Furze Hill, Kingswood, Tadworth KT20 6EP
Submit a Review
9.6 57 Reviews
  • Furze Hill Lodge, Tadworth
Furze Hill Lodge is a Tudor-style building based in Kingswood, Surrey, that has been specially converted to suit the needs of 29 residents, many of whom are elderly, some recovering from illness or injury.

Owned by care provider Maria Mallaband, Furze Hill Lodge offers luxurious accommodation that goes one step further than most in ensuring that individuals enjoy their stay, with en suite facilities and beautiful landscaped grounds to enjoy.

Show Furze Hill Lodge on the Map

Care Provided by Furze Hill Lodge

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Thanusa Sathyendran (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Furze Hill Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,320

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Furze Hill Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions


  • Parking

  • Very limited parking available onsite


Furze Hill Lodge Reviews (57)

Total of 57, showing 21-40
9.6

Furze Hill Lodge has a Review Score of 9.6 (9.649) out of 10, based on 22 reviews in the last 2 years. Over all time Furze Hill Lodge has 57 reviews.

Overall Experience

  • 37
  • 17
  • 3
  • 0
  • 0

Date Published

57
4
13
22
35

Review from Thomas M (Brother of Resident) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved to Furze Hill Lodge in January 2023. I am very pleased with the care, and support given by all carers. The management is open and transparent. They always keep me updated with everything about my sister. My sister has not looked so well in a very long time and that's all down to the
care and support of the team. The manager is always there to answer any of my queries. My sister is involved in daily social activities that she talks about to me at each visit.

Reply from Pamela Sharman, Business Development Manager at Furze Hill Lodge

Thank you for your review, it is a pleasure to have your sister with us, she is so enthusiastic about our activities and has made good friendships with all.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D B (Brother of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has dementia and is very well looked after and is happy and content. What is important for him is that he can interact with residents and staff every day. He gets plenty of attention and is very comfortable. I appreciate that the management and staff are very caring, despite that there are
occasional difficulties with a few of the residents because of their confusion.

Reply from Thanusa - Home Manager, Business Development Manager at Furze Hill Lodge

Thank you so much for your review, we are delighted to hear he is enjoying his time with us, it is so nice to hear and your comments will be passed on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C L (Friend of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been in the home for two and a half years and the staff have given her a high level of care. During the last few months, her health deteriorated and the care and respect shown have been at a level that would take some beating.

Reply from Thanusa - Home Manager, Business Development Manager at Furze Hill Lodge

Thank you for your positive review, it means a lot to the team here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Faye P (Granddaughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the visit was very pleasant. The staff were friendly and approachable. The activities coordinator took the time to update my brother and me about recent and upcoming activities. I feel he is an asset to the home. My grandad seemed well, comfortable and very relaxed in his setting. It was very
nice to see him in a calm environment with other residents. I am very pleased with this home.

Reply from Thanusa, Business Development Manager at Furze Hill Lodge

We are so pleased to receive your review, getting positive feedback like this really helps us to maintain our levels to a high standard. We will ensure to share this with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lee T (Grandson of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Greeted pleasantly when arrived. Offered drinks.
The staff are warm and welcoming, and one member of staff was excellent! You can tell he really wants the residents to have a loving time.
In the TV room, there was a resident who was clearly distressed, and it took a while for her to be cared for.
I understand that the staff are busy; however, it was upsetting other residents.

Reply from Thanusa, Business Development Manager at Furze Hill Lodge

Thank you for your review, we like to know how we are doing and are so pleased that you are happy with our home. We will share your review with our staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I M (Son of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find the staff very helpful and, most importantly, very caring when looking after my mother. She is very old and frail but is encouraged to join in activities and participate in quizzes etc. My wife and I were invited to join my mother for lunch, which was thoughtfully prepared in her favourite
part of the home. The management keeps me up to date with my mother's care plan and what particular care she needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard K (Son of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely over the moon with mum's care. Mum is very happy too.

Reply from Thanusa, Business Development Manager at Furze Hill Lodge

Dear Richard,
Thank you for your review, we are so pleased to hear you are happy with our care, myself and the team fully appreciate your comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denise K (Daughter of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a friendly and homely, small care home. The staff are caring and kind and treat residents with respect. Good food is provided from the well-equipped kitchen. The activities manager is full of energy and great ideas to make residents' days as enjoyable as possible.

Reply from Pamela Sharman, Business Development Manager at Furze Hill Lodge

Dear Denise,
We are so pleased to receive your lovely review. Thank you so much, this means a lot to our team. I will ensure to share it with them.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L M (Daughter of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The residents seem well cared for with regular reviews of health and well being. The Lodge is kept clean and tidy and the carers seem competent and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sheila P (Daughter of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find this care home to be warm, friendly and welcoming. It always looks and smells clean. Over the last three months of visiting my mother, I have noticed a great improvement in the provision of activities, which is so good to see and really enhances the experience of living in a care home.
These activities are run with enthusiasm, care and understanding of different abilities. The home also seems to be run very efficiently.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T K (Husband of Resident) published on 28 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been afforded excellent, professional and compassionate care since her arrival in December 2014.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennifer B (Daughter of Resident) published on 31 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed here from June 2022 to July 2022.
Nothing was too much trouble for the staff seeing to my mother.
I had peace of mind with her staying here, especially nighttime in case of falls I knew she was well looked after.
She had a lovely room overlooking the well-kept gardens.
There is
also a conservatory that one could go to if they didn’t want books,TV. Etc.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynne H (Daughter of Resident) published on 26 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum has resided at Furze Hill for over 3 years now and throughout that time we have had very little to complain about. The care is excellent and throughout the Covid period the staff gave all they could to her comfort and helped us to stay in touch regarding visiting, PPE and testing as required.
Currently we are very pleased to hear that a new Activity Co-ordinator has been appointed because Mum really thrives on creative pastimes which she she has done through her whole life (very talented in all areas). She shows us that she is very happy and contented with her life style at Furze Hill which means so much to us. All the staff are very welcoming to us and the team appear to be very happy in their work allowing the ladies and gentlemen residing there the dignity and respect they deserve.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lauren H (Daughter of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Furze Hill Lodge were able to accommodate my mother's respite care for 1 week when her usual home did not have capacity. They were very accommodating and friendly and my sisters enjoyed the informal visiting arrangement they have in place.


I think the success of the stay came from my mother directly,

who will be happy to return to the care home for her next respite care week in a month's time. She found the carers very helpful and friendly and enjoyed being in the relaxed atmosphere that the staff create at this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen B (Daughter of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support that our mother received throughout her time at Furze Hill was excellent. She was very happy there, was well looked after, and felt surrounded by love. The staff and management showed her so much compassion and kindness during the last few weeks of her life - nothing was too much
trouble for them, and they ensured that mum was carefully monitored so that she was comfortable and peaceful during this time. The Team also provided support to my brother and me when visiting, always making time to chat, answering any questions that we had and reassuring us, especially when her life was drawing to a close.


They were compassionate and kind to us when she passed away, making this difficult time easier to bear. We have been left with lots of happy memories of our mum's time at Furze Hill including the many activities she told us about, or we experienced first-hand with her, especially the summer garden parties, Christmas gatherings, and the many craft sessions.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A B (Brother of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very positive experience. The manager is excellent and has a very able and committed assistant manager. My brother is, unfortunately, is in poor health with a long term serious illness, but his condition has very much improved since moving to Furze Hill Lodge from another home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother appears happy since she came here. The staff are caring and take the time to ensure she is happy. The food and fluids offered throughout the day, always smartly dressed I would recommend to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carmelita A (Friend of Resident) published on 14 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An absolutely amazing home. Good care and quality given to all service users. Very helpful staff. Highly recommended.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Praleen H (Niece of Resident) published on 14 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care given to my family. Staff and management are very efficient. This place always looks clean and I can easily contact a member of staff to talk.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D S (Son of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A loving and caring environment particularly good at dealing with dementia.

Reply from Joan Harrington, Mananger at Furze Hill Lodge

Thank you, it is a pleasure to care for your mother at Furzehill.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.649)

Overview of Review Score

The Review Score of 9.6 (9.649) out of 10 for Furze Hill Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.649 for Furze Hill Lodge is calculated as follows: ( (185 Excellents x 5) + (64 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 262 Ratings = 4.649

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Furze Hill Lodge is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Thanusa Sathyendran

Job Title: Home Manager

Joined: 2022

My name is Thanusa and I have worked in care for 20 years now. My parents were both born in Sri Lanka, but I was born in France. At 16, I went to live with my grandparents in supported living which I adored. I was always helping the other people who lived there, and this really started my passion and career in care.
I started as a carer at a local care home and completed my first 2 NVQ’s. I then progressed to be a deputy manager in a residential care home. I decided to study for my Level 5 NVQ and went on complete a BA honour in health and social care to become a care home manager which was a personal goal for me.
I have now been at Furze Hill Lodge for just over 3 months where I am focused on providing an environment where the people who live at the home feel cared for, respected, and supported.