Furze Hill Lodge

Furze Hill, Kingswood, Tadworth KT20 6EP
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9.6 57 Reviews
  • Furze Hill Lodge, Tadworth
Furze Hill Lodge is a Tudor-style building based in Kingswood, Surrey, that has been specially converted to suit the needs of 29 residents, many of whom are elderly, some recovering from illness or injury.

Owned by care provider Maria Mallaband, Furze Hill Lodge offers luxurious accommodation that goes one step further than most in ensuring that individuals enjoy their stay, with en suite facilities and beautiful landscaped grounds to enjoy.

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Care Provided by Furze Hill Lodge

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Thanusa Sathyendran (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Furze Hill Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,320

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Furze Hill Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions


  • Parking

  • Very limited parking available onsite


Furze Hill Lodge Reviews (57)

Total of 57, showing 41-57
9.6

Furze Hill Lodge has a Review Score of 9.6 (9.649) out of 10, based on 22 reviews in the last 2 years. Over all time Furze Hill Lodge has 57 reviews.

Overall Experience

  • 37
  • 17
  • 3
  • 0
  • 0

Date Published

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22
35

Review from J O (Son of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Soup should be made available every day for supper meals. (Soup is a favourite for the older generation).
Better lighting in the rooms/corridors. (Stronger light bulbs).

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Review from Justine H (Granddaughter of Resident) published on 24 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been a resident of Furzehill Lodge since late 2017 and I am extremely pleased by the dedication, friendliness and professionalism of the staff. My grandmother is happy with overall care and activities on offer and that leaves us with peace of mind during our absence. Definitely recommend.

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Review from Michelle N (Niece of Resident) published on 23 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and kind staff. I believe the care and support my aunt receives is excellent, she is very happy and feels safe. I am very happy with the service they provide for my aunt.

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Review from L P (Friend of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend moved from London and wanted to be in the Surrey area. After enquiring at various homes she decided that Furze Hill was the most appropriate. The staff and also the manager were most welcoming, she was so pleased with the room allocated to her. The food is very well done, the activities most
interesting and the manager is always there to solve one's problems if any. She is very happy. The gardens and atmosphere most pleasant and relaxing.

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Review from James S (Friend of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a friend of a resident, I found the staff very friendly and helpful.

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Review from Joy M (Sister-in-law of Resident) published on 9 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The managers and staff at Furze Hill Lodge are highly professional in their attitude to residents but also they are warm and caring people. My husband and I have witnessed their behaviour at first hand on many occasions over the last 7 years. The residents are very well looked after, clean and well
dressed. The manager and the senior nurse play a hands-on role with their Team. The Home is clean, fresh and cosy. The food is wholesome and appetising. Weekly activities are varied and keep the residents stimulated and happy. Our sister in law is very contented and the staff take time to talk to her and make her laugh. When she had to be taken to hospital, I noted the young carer accompanying her was comforting and chatting to her prior to my arrival. A sign of empathetic nature and good training in my view. I have already recommended the home. The standards are excellent and have never faltered in the time we have been visiting. We are reassured that our relative is so well looked after.

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Review from Lesley M (Daughter of Resident) published on 8 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant home with nicely kept garden.
My mother's room is kept clean and tidy and she always has clean clothes.
All the staff are really helpful and kind and my mother likes the food and seems content.

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Review from Mark B (Nephew of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having been visiting Furze Hill Lodge for over a few years.
Excellent staff and atmosphere keep up the good work.

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Review from Jennifer G (Niece of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Been to see my aunt several times. Always treated politely and with respect.
Always clean and friendly.

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Review from E P (Father-in-law of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is now aged 98 years old and is extremely frail.
This month he is receiving "end of life" care.
The care given to him is exemplary - caring, considerate and providing dignity wherever possible.
The nursing required is not easy for the home in terms of staff involvement and time required
but they manage superbly.
The staff are supportive to me and keep me fully informed as to his mental and physical status.

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Review from John (Son-in-law of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been at Furze Hill Lodge for two years now. I have been impressed from the start at the attention to detail shown by senior and junior members of staff.
Health emergencies have been handled promptly and efficiently whilst keeping us fully informed. There is always a friendly atmosphere
and all efforts are made to keep residents engaged and alert.

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Review from Silvana I (Friend of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is warm and clean and most of the staff are warm, kind and caring. It might be a nice idea to have a coffee/tea station so when visiting the visitor could make a drink for the resident and themselves.
The activities co-ordinator is excellent always friendly, chirpy, welcoming, friendly and
talkative to visitors.

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Review from Malcolm (Son of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

As in all homes, there are a different quality of staff, some people will always get on better with one than another. The home, in general, is very nice. It could do with updating, particularly in decoration. My mother's room looks like it is from the 60's. The food, in general, seems to be good. The
staff always seem very accommodating to me.

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Review from Jayne (Friend of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The whole home is very clean but tired, in need to a coat of paint. The room is very small it is very difficult to open the wardrobe door. The majority of the staff are very kind and helpful in sometimes difficult circumstances. The tea time menu could be more interesting. The home is always lovely
and warm and the staff are very welcoming to visitors.

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Review from Barbara C (Daughter of Resident) published on 6 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made to feel very welcome by staff and other residents and mother is happy to stay there.

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Review from Ann D (Daughter of Resident) published on 3 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now spent three very happy years at Furze Hill Lodge. The standard of care from all the staff has been excellent, as my mother's sense of well being shows. Long may that continue.

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Review from Gill N (Daughter of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family are very impressed and happy with the care our mum receives. The staff are very helpful and approachable. If and when I need to enter a residential care home it would be Furze Hill.

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Current Review Score: 9.6 (9.649)

Overview of Review Score

The Review Score of 9.6 (9.649) out of 10 for Furze Hill Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.649 for Furze Hill Lodge is calculated as follows: ( (185 Excellents x 5) + (64 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 262 Ratings = 4.649

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Furze Hill Lodge is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

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Thanusa Sathyendran

Job Title: Home Manager

Joined: 2022

My name is Thanusa and I have worked in care for 20 years now. My parents were both born in Sri Lanka, but I was born in France. At 16, I went to live with my grandparents in supported living which I adored. I was always helping the other people who lived there, and this really started my passion and career in care.
I started as a carer at a local care home and completed my first 2 NVQ’s. I then progressed to be a deputy manager in a residential care home. I decided to study for my Level 5 NVQ and went on complete a BA honour in health and social care to become a care home manager which was a personal goal for me.
I have now been at Furze Hill Lodge for just over 3 months where I am focused on providing an environment where the people who live at the home feel cared for, respected, and supported.