Glendale

Ambleside Avenue, Walton-on-Thames KT12 3LW
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9.7 65 Reviews
  • Glendale, Walton-on-Thames
Glendale in Walton-On-Thames is operated by Anchor and provides residential and dementia care for up to 61 customers in homely and comfortable single ensuite rooms.

The care team ensures customers’ health and care needs are met throughout their time at Glendale through a detailed care plan which is put together with input from loved ones.

Staff receive regular training to ensure their approach to care reflects best practice and they strive to get to know customers properly and build strong relationships to provide the highest levels of care. Meals are cooked freshly on site to each residents' dietary requirements and tastes, with snacks also provided every day.

Anchor operates on a not-for-profit basis, reinvesting funds made back into its retirement properties and care homes to ensure its standards exceed customers’ expectations.

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Care Provided by Glendale

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Debbie Reed (Manager)
  • Admission Criteria
    • Please contact Glendale directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (61)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Glendale

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,251
    • Self-Funded Residential Dementia Care from £1,251
    • RESPITE Self-Funded Residential Care from £1,251
    • RESPITE Self-Funded Residential Dementia Care from £1,251

  • Colleagues at Glendale will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Glendale to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Glendale.


  • Parking

  • Onsite parking is available, including disabled spaces.


Glendale Reviews (65)

Total of 65, showing 1-20
9.7

Glendale has a Review Score of 9.7 (9.667) out of 10, based on 16 reviews in the last 2 years. Over all time Glendale has 65 reviews.

Overall Experience

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Date Published

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Review from L G (Friend of Resident) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very kind and helpful. They do their utmost to ensure everyone is cared for well and that all visitors are made to feel welcome. The staff ensure that needs are met and treat the residents with respect and dignity.

Reply from Debbie Reed, Manager at Glendale

Thank you for taking the time to review Glendale and we are pleased that you rate our care/support as excellent. Thank you for your kind comments regarding our team, which I will pass on. We are always happy to discuss all aspects of our care at a convenient time, to ensure day-to-day life is to our residents' and their loved ones' satisfaction.


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Review from Vivienne S (Sister of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister was a resident there for about 15 months. She passed away on Christmas Eve. The care was overall very good.
After she passed I noticed a lot of her clothes were missing. I was very disappointed as they were quite serviceable and could have been donated. A dart trophy was also missing which
was upsetting as it was her pride and joy. Some of the present staff, unfortunately, are not very dynamic and I feel they should be trained better in Elderly Care. A couple of male carers didn't even manage a smile or introduce themselves.

Reply from Debbie Reed, Manager at Glendale

Thank you for taking the time to review Glendale and we are pleased that you rate our cleanliness as excellent. We are sorry for the loss of your sister and our apologies that our normal high standards of service have not been met. I have discussed your feedback regarding clothing and your sister's personal possessions with our housekeeping team. I have also spoken to our team about your comments and we are always happy to receive feedback to ensure our care and aspects of day to day life are to our residents' and their loved ones' satisfaction.


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Review from S M (Daughter of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has been living at Glendale for 3 years now and my last review was in September 2023. Much of my then comments still stand, the staff are kind and caring. However, the communication remains poor and many long-term staff have since left. There is therefore less of a familiar, homely environment
for dementia sufferers. Entertainment remains sporadic and my mother's self-funded supplies of incontinence products are going missing. I still feel the need to visit daily due to the lack of communication as to when she requires more supplies etc. Overall I would recommend good research and very regular visits. The purpose-built environment is a positive so I hope the current situation improves. The summer is always a difficult time as staff go on leave in the school holidays and the use of agency staff increases.

Reply from Gary Baker, Manager at Glendale

Thank you for your review. We take all feedback and concerns very seriously at Glendale, where the well-being and safety of our residents is our priority. I am sorry to see that you are not satisfied with the care received at our home. Our internal complaints process is being followed and we will continue to keep you updated.


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Review from Edward T (Friend of Resident) published on 10 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy that my friend is being well looked after.
The home always looks efficiently run and very clean.
The residents always look as happy as can be expected.
The "crowning glory" of the home are the staff - always smiling and helpful - a credit to Anchor.

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Review from K G (Daughter of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother lived at Glendale as though it were her home for five years having gone there all alone after two falls straight from home via hospital during the lockdown that was so hard, particularly on every vulnerable person.
She was cared for with the utmost kindness and respect up to the very last
moment of her long and rich life. Every member of staff that any of the family met was kind, informed, professional and engaging.
As a family, we could not be more appreciative of every single person who added to our mother's daily care.
Not only was our mother deeply cared for but during her last days so were we the family as we visited her. It was as though we were included in the family also. It was very moving.
Thank you to each and every one of you.

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Review from R M (Sister of Resident) published on 26 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are caring and friendly.

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Review from Joy N (Daughter of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The minute I was told Mum had been accepted into Glendale the worry stopped immediately. It was my first and only choice. I can't think of anything negative to say, from walking through the main doors, the greeting and enthusiasm of the reception to the management, team leaders, all carers, laundry
and kitchen staff.
Thank you, Glendale.

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Review from Gayle J (Daughter of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is in this care home. From looking around it a year ago, we knew this was the right place for him. Our priority was him receiving care, love and compassion and that is what we have experienced. They also take great care of us as relatives and we would highly recommend it. Today, we had the
joy of joining my dad and the other residents, relatives and staff for a D-day event which was truly special. Thank you to the manager, another particular member of staff and all the carers.

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Review from M D (Daughter of Resident) published on 14 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to send a very sincere thank you to the staff who looked after my Mum. Mum was a resident from 2004 until her passing in 2023. I have nothing but praise for the care and management of the staff. The whole home is clean, tidy and the food is excellent. The staff are polite, caring, sensitive
and have empathy and sympathy for the residents and their relatives. They treat residents with respect and offer support to all. Thank you Glendale.

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Review from Andrea T (Wife of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So very impressed by the care given to the residents. The home is well-appointed, warm and welcoming. The carers are so nice, not just to patients but to me. Feel so lucky to have got my husband into his home.

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Review from N M (Uncle of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home is excellent. Staff are very hard-working and very helpful.

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Review from D H (Resident) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Moved into Glendale and I am very happy. The staff are great and are very friendly. The home is spacious and clean. The rooms are a good size with en-suite. There is a good choice of meals on the menu each day. There is also a lovely garden to walk round and seating area too.

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Review from Sandy P (Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for many years now, and since living here I have found a lot of happiness.
The staff are wonderful and nothing is too much trouble for them. All the staff are friendly and I can talk to them about anything.
I thoroughly enjoy when the entertainers come and perform for us.
I am
very happy with everything, and want to give a big thank you to all the staff for all their dedication and hardwork.

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Review from Ann S (Daughter of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Glendale from another care home in February this year. She was looked after very well. I found all the staff very friendly and polite. Unfortunately Mum passed away on May 25th, she was 99 years old. It was a great comfort to me that I was told two members of staff were holding her hands
when she passed. I would certainly recommend Glendale.

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Review from E T (Daughter of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely 5 star and above. Mum came to Glendale just before Christmas for respite care from hospital after a fall at home.
The staff are wonderful and go above and beyond - no request is too big or too small.
They got to know Mum and her foibles and she was very well looked after during her time
there. She was encouraged to join in activiites - she ate well and was always clean and tidy.
Mum has continued in care full time - we made the decision to move her closer to ourselves geographically - I only wish I could have transported the whole of Glendale home and staff to just up the road from us. Unfortunately I couldn't but, yet again, the staff were so helpful in getting Mum packed up and making arrangements for her transfer.
We chose another Anchor home on the basis of the care which Mum received from Glendale and its staff and haven't been disappointed in the new home either.
I can wholeheartedly recommend Glendale.

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Review from Tony F (Son of Resident) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Glendale Care Home for just over two months due to her worsening dementia and declining mobility issues. The experience so far is all that we could have wished for in terms of providing Mum with an engaging, reassuring and fun living environment at her stage of life.
There always seem to be plenty of staff members on hand to provide care and we have not encountered a single one that isn't cheerful, compassionate and always ready to help. The management team are open to suggestions and gives due consideration to any ideas we may have as relatives. Combined with good, varied food choices and diligent cleaners and laundry staff, we are extremely happy with the care that Mum is receiving which gives us great peace of mind.

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Review from J C (Daughter of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Glendale Care Home for eighteen months and has thrived with the excellent care and attention from the wonderful staff. I can’t thank them enough. The Glendale management, team leaders and carers create an environment to enable excellent care of the residents, thank you.

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Review from Adrienne C (Daughter of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Things seemed much improved. At long last, there seems to be a consistency with staff, which for me and my mother is very reassuring. After two and a half years, my mum's room could most definitely do with a lick of paint. I'm tempted to do it myself as it won't take long and I'm sure no one would notice.
Reception being staffed Monday-Friday is still a bit erratic. Waiting to gain entry is still frustrating. The weekend reception is very good indeed.

Reply from Debbie Reed, Home Manager at Glendale

Thank you for taking the time to review Glendale and we are pleased that you rate our overall experience as excellent. We appreciate your kind feedback regarding our care team and I'll ensure that this is passed on. It would be good to discuss the re-decoration of your mother's room at a mutually convenient time. We appreciate that there sometimes may be a delay for our external doors to be opened by a member of our team, where the safety of residents is our primary concern. I will discuss this with my team.


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Review from S M (Niece of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. They care for my uncle and every member of staff talk to him and us. He looks well and the people have taken care of him. He's happy and so are we. Thank you to everyone at the care home for supporting my uncle with his special needs and wants.

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Review from J T (Daughter of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad originally came in for respite care but the care shown by all the staff made it easy to make it his permanent home. The kindness and professionalism shown to Dad with all his ailments have meant I no longer worry about him as I know he is being well looked after. The friendly staff (especially the
team leaders) keep me up to date and informed of any issues. I highly recommend Glendale.

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Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for Glendale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Glendale is calculated as follows: ( (142 Excellents x 5) + (31 Goods x 4) + (8 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 186 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glendale is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Glendale directly for further details.


Awards / Recognitions (2)

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Meet the Team (0)

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Frequently Asked Questions about Glendale

What types of Care is Glendale registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Glendale provide?

Own GP if required is an additional type of care provided.

How many Rooms does Glendale have?

There are 61 Single Rooms.

What are the Facilities & Services at Glendale?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Glendale to the centre of Walton-on-Thames?

0.9 mile(s) as the crow flies, distance by road may be significantly further.