Glendale

Ambleside Avenue, Walton-on-Thames KT12 3LW
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9.7 65 Reviews
  • Glendale, Walton-on-Thames
Glendale in Walton-On-Thames is operated by Anchor and provides residential and dementia care for up to 61 customers in homely and comfortable single ensuite rooms.

The care team ensures customers’ health and care needs are met throughout their time at Glendale through a detailed care plan which is put together with input from loved ones.

Staff receive regular training to ensure their approach to care reflects best practice and they strive to get to know customers properly and build strong relationships to provide the highest levels of care. Meals are cooked freshly on site to each residents' dietary requirements and tastes, with snacks also provided every day.

Anchor operates on a not-for-profit basis, reinvesting funds made back into its retirement properties and care homes to ensure its standards exceed customers’ expectations.

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Care Provided by Glendale

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Debbie Reed (Manager)
  • Admission Criteria
    • Please contact Glendale directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (61)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Glendale

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,251
    • Self-Funded Residential Dementia Care from £1,251
    • RESPITE Self-Funded Residential Care from £1,251
    • RESPITE Self-Funded Residential Dementia Care from £1,251

  • Colleagues at Glendale will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Glendale to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Glendale.


  • Parking

  • Onsite parking is available, including disabled spaces.


Glendale Reviews (65)

Total of 65, showing 21-40
9.7

Glendale has a Review Score of 9.7 (9.667) out of 10, based on 16 reviews in the last 2 years. Over all time Glendale has 65 reviews.

Overall Experience

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Date Published

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Review from D C (Sister of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent, caring and always go above and beyond. The accommodation is wonderful. My brother always looks well cared for. The staff are supportive in every way possible. He is always entertained with activities and games, every day of the week. My brother says the food is excellent. I
have peace of mind knowing he's so well looked after and safe.

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Review from Mandy E (Daughter of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently passed away. She had only been at Glendale for four months, however, from our very first visit, we were thoroughly impressed with the home and the carers. From the initial greeting, the receptionists were so cheerful and couldn't do enough to please us and we always received a welcome
greeting. For the short time Mum was at Glendale, she received wonderful care and all her needs were met by the carers, cleaners and housekeeping. All the carers we met were compassionate and friendly. We received regular calls to update us with any of Mum's medical needs and they kept us fully informed. Thank you to all the hardworking staff at Glendale, your care is appreciated.

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Review from L M (Daughter of Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother died earlier this month after fifteen months at Glendale. The care she received was usually good and sometimes excellent. On the day my mother died, team leaders and carers were extremely kind, compassionate and respectful. Overall, however, my view of Glendale has been tarnished by poor leadership,
management and communication; poor information sharing, misunderstandings, lack of compassion in face-to-face meetings and unanswered emails when clarification was sought. My mother died on a Sunday, and the staff that day were wonderful, however, in the days that followed we received no message of condolence from managers - disgraceful.

Reply from Debbie Reed, Manager at Glendale

Thank you for taking the time to review Glendale and we are pleased that you rate our staff as very good. Thank you for your kind comments regarding our team, which I will pass on to them. There have been changes to our management team during the period your mother lived at Glendale and we apologise that we have not always met our usual high standards. We have discussed your concerns with you in person, as we aim to provide support to our residents' loved ones as well as our residents. Please accept my sincere condolences on the loss of your mother, who will be missed.


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Review from M F (Friend of Resident) published on 14 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Yet again another fantastic visit seeing a dear friend. From walking in, to leaving the staff are so friendly and heartfelt and will always stop and answer any questions.
My friend is well looked after and cared for very well.

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Review from Fay B (Cousin of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, all staff are very pleasant to visitors and residents. Activities are encouraged but you can lead a horse to water but cannot make it drink, that is my cousin set in her old ways. The only complaint I have as a visitor is the lack of available seating for taking into the resident's room as
sitting on beds or cupboards is not the best option. Plus the option to purchase a drink on a long visit would be nice to share with the resident.

Reply from Debbie Reed, Manager at Glendale

Thank you for taking the time to review Glendale and we are pleased you rate our overall experience as excellent. We are happy to provide extra chairs as required for visits and drinks. Please ask a member of our team who will be happy to help.


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Review from Claire S (Granddaughter of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a happy place, the staff are very polite and do support my nan. Staff have a good understanding of my nan, her likes and dislikes, games or TV shows. Activities are very hit and miss, could be more willing to do them. Food is nice, it is presented lovely and she is given an option. There are two
staff members in particular who stand out and are excellent.

Reply from Debbie Reed, Manager at Glendale

Thank you for taking the time to review Glendale and we are pleased that you rate our facilities as excellent. I will ensure that our team is made aware of the lovely feedback. Following our recent meeting, I am working with my team on activities to ensure that these suit our residents' interests and preferences.


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Review from Angela S (Daughter of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All care workers are amazing. Reception, both weekdays and weekends, are first class. Food is very good but very dry e.g. fish cake, new potatoes and peas with no sauce e.g. parsley sauce. The cleaner is excellent. My mother is very well cared for.

Reply from Debbie Reed, Manager at Glendale

Thank you for taking the time to review Glendale and we are pleased that you rate our overall experience as excellent. Thank you for your kind comments regarding our care, reception and housekeeping colleagues, which I will feedback. Following our recent meeting, I have noted your feedback and I am working with my team on our menus to ensure these meet our residents' nutritional requirements and suit residents' tastes.


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Review from Andrew P (Son of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Arrived for a visit with my mother to be met by the lady in the reception with a lovely smile and a copious amount of enthusiasm. Arrived at my mother's room she was well presented and happy. The staff popped in about four times to ensure that she was hydrated and if she needed anything. Previously
the team had helped arrange a picnic in her room for us.
Many thanks, Glendale for the care that you provide.

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Review from Douglas N (Friend of Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A dear friend is now living in this care home. I visit him as often as I can (I live 75 miles away) and on each visit, it is clear to me he is being looked after by the caring staff. Due to the distance I travel to visit my friend at this care home, so not many visits, I cannot give a more accurate
review. However, I have found the staff and manager very helpful on each of my visits.

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Review from Duncan R (Son of Resident) published on 29 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Glendale in September 2021 due to a combination of very limited mobility and dementia. She has always said that she never wanted to go into a care home but she needed 24/7 care and other options were exhausted.
The staff have been absolutely amazing with their sensitivity and kindness.
I've also noticed an improvement in her physical health and appearance. It's a difficult time due to Covid restrictions but relatives are kept up to date with Government policy changes. There are many activities to make the residents' stay more enjoyable.
The manager is a remarkable personality with a combination of positivity, kindness and practical management and leadership. She also has a great sense of humour.
I've not met a single member of staff who isn't kind and caring and this creates a friendly and relaxed atmosphere throughout the home.

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Review from Shelagh A (Daughter of Resident) published on 21 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum does not participate in the many activities available to residents and spends most of her time in her room. She does not want to have any outside contact ie. television/radio. She spends most of her time resting.

Reply from Akua Buabeng, Home Manager at Glendale

Thank you for taking the time to review Glendale and we are pleased you rate our staff as very good. We have a daily, weekly and monthly activities programme that is created with our residents' input. We also respect residents' wishes to spend their time how they choose to.


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Review from Peter T (Friend of Resident) published on 21 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very good.
Sometimes it's difficult to find a staff member.
Staffs attitude is good, and generally, positive and cheerful.
I would say, considering the general situation, the care home does well.
Let's hope the Covid restrictions can be eased in the coming months.

Reply from Akua Buabeng, Home Manager at Glendale

Thank you for taking the time to review Glendale, and we are pleased you rate our staff as very good. We appreciate your feedback, and we have now moved our team leaders workspace to a more visible point in the home for residents and visitors.


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Review from P A (Son of Resident) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Glendale for the last 12 months. Mum is being very well looked after at Glendale. Super support from the team at Glendale. Thank you for treating Mum with care and respect.

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Review from Ann O (Daughter-in-law of Resident) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident for over one year now at Glendale. She was admitted from hospital during the height of the pandemic. I can only praise the efforts made by the management and caring staff who reassured and gave her outstanding care emotionally and physically following a dramatic
change for her. She tells us now that she feels the staff at Glendale are her family. It is wonderful to visit and see her so happy. We feel so fortunate to have found a place that offers such understanding and compassion.
Thank you all at Glendale. You are all greatly appreciated.

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Review from M A (Friend of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean and friendly people, and my friend is very happy here.

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Review from Nora C (Daughter of Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96-year-old mother was diagnosed with the coronavirus and became extremely unwell. Her care during this worrying time was exceptional. Even though the staff are under extreme stress and pressure, they were unfailing in their care, support and reassurance of this frail lady of whom we are very fond.
She lived in a granny annex in my home for over twenty years until four years ago. Now she has are and 24-hour support.

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Review from G O (Son of Resident) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I believe this care home has the well being and happiness of the residents at its heart. Staff are uniformly helpful, caring and professional. My mother feels cared for and nurtured. A place of kindness.

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Review from A S (Resident) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am taken very good care of. All the carers are lovely and can't do enough for me. I would very happily spend the rest of my life here, and one person thinks I will live to 100, which I wouldn't mind as long as I was active.

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Review from R P (Son of Resident) published on 19 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff here top class. Having worked in customer-based industry for 40 years your team deserves credit and are a good sign that Anchor works well with customer relations.

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Review from Katherine W (Daughter of Resident) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Glendale for the last 10 months. He had lived on his own for 3 years until things got too much for him at the age of 93 with a new diagnosis of Vascular Dementia. It took him a few months to settle in and he became quite confused and angry at times. The staff were absolutely fantastic
and he is very settled now and seems to have become more of his old self. I am so relieved that he has moved to Glendale and especially at this time as I know he is completely safe and very well cared for. He loves his routine and although that has changed a little since moving in, he has a new routine which he is very comfortable with. He is a man of few needs, but routine is important to him and the staff at Glendale have responded fantastically to this. I can't praise them enough; there is absolutely no way he would be as content if he were still at home with carers or was being looked after by family.

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Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for Glendale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Glendale is calculated as follows: ( (142 Excellents x 5) + (31 Goods x 4) + (8 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 186 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glendale is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Glendale directly for further details.


Awards / Recognitions (2)

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