Grace House Care Home Ltd

71 Lodge Hill Road, Lower Bourne, Farnham GU10 3RB
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9.7 26 Reviews
  • Grace House Care Home Ltd, Farnham
Grace House Care Home Ltd provides residential care to older people and those living with the challenges of dementia, disabilities or sensory impairment. They can also accommodate shorter stays, such as convalescent care after a hospital visit, respite care or palliative care.

Grace House is set on a country lane in the bucolic outskirts of Farnham, Surrey. A stone’s throw from a medical practice, the home is also close to nearby amenities in the village of Lower Bourne.

Set over two floors, residents each have their own bedroom and some bedrooms have en-suite facilities. The home has a private garden where residents can relax and get some fresh air, or sometimes spot visiting wildlife from the surrounding woodlands and fields.

Residents are valued as individuals and their needs and wishes are supported through person-centred care plans. Food is freshly prepared in the home’s kitchen and the kitchen team know each resident’s dietary requirements, favourite foods and dislikes.

There is a weekly timetable of activities to keep residents stimulated and entertained. Activities can include quizzes, art, film nights, beauty treatments, baking, flower arranging, outings and day trips, animal therapy and visiting entertainers, to name a few!

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Care Provided by Grace House Care Home Ltd

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 21 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Grace House Care Home Ltd
  • Person in charge
  • Juliana Haddaji (Registered Manager)
  • Admission Criteria
    • referrals by any means, admission subject to full pre admission assessment.
    • Ages 65+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Grace House Care Home Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,500
    • Self-Funded Residential Dementia Care £1,101 – £1,500
    • RESPITE Self-Funded Residential Care £1,100 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,500

  • We do have Local Authority funded rooms that we keep open for Direct referral from Surrey and Hampshire.
  • (these prices are only a guideline, please contact Grace House Care Home Ltd to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is open


  • Parking

  • They have a car park


Grace House Care Home Ltd Reviews (26)

Total of 26, showing 1-20
9.7

Grace House Care Home Ltd has a Review Score of 9.7 (9.722) out of 10, based on 12 reviews in the last 2 years. Over all time Grace House Care Home Ltd has 26 reviews.

Overall Experience

  • 17
  • 8
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Date Published

26
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Review from I J (Wife of Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was placed here for respite care in August 2024 from the hospital. We had no chance to visit Grace House so were pleasantly surprised when we got there. It was a lovely atmosphere and very caring staff. He is happy there and interacts which he wasn't doing before.

Reply from Ashley Jones, Director at Grace House Care Home Ltd

Thank you so much for your lovely review. I'm so pleased that he has settled in so well and is now interacting with others. He has just been playing Bingo before supper and won a prize! I will pass on your kind words to the team as they so appreciate the feedback.


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Review from Jan T (Daughter of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank everyone at Grace House Care Home enough for the care and support they gave my father during his brief stay between hospital and returning home. Nothing was too much trouble and everything was done to make the transition from hospital to Grace House smooth and stress-free. My family and
I are extremely grateful to you all. It was always a pleasure to visit and chat with the amazing staff, who never failed to go above and beyond.

Reply from Ashley Jones, Director at Grace House Care Home Ltd

Thank you so much for your lovely review. Your father is a stalwart of our community and it was an absolute pleasure to support both him and your lovely family. If you ever need us again, we will be happy to help.


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Review from Tim S (Son of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with how my mum has settled in.

Reply from Ashley Jones, Director at Grace House Care Home Ltd

Your mum has settled in so well here. I'm so pleased that you are happy with the care she is receiving from us.


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Review from Sarah R (Daughter of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, are so pleased with Grace House. Mum has settled in well and has made friends. The management and caring team seem very invested and caring.

Reply from Ashley Jones, Director at Grace House Care Home Ltd

Thank you for your lovely review. I am glad that you are so pleased with the care and support she is receiving here, it means a lot to us.


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Review from G G (Daughter of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely place Grace House is. My mother is a resident and it's such a relief to know she is settled and happy. The staff are so kind and helpful and she absolutely loves the food. So thank you all, much appreciated. The love and warmth I feel and see every time I visit is wonderful.

Reply from Ashley Jones, Director at Grace House Care Home Ltd

Thank you very much for your kind review. I'm so happy that Your mum has settled in so well and that you appreciate the great work the team here at Grace do. I will pass on your compliments to the team.


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Review from M S (Relative of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have visited a family member several times. He always appears well cared for by friendly and efficient staff.

Reply from Ashley Jones, Director at Grace House Care Home Ltd

Thank you for your kind review. It is very much appreciated and I will share it with the team.


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Review from Bernie G (Friend of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I go to visit my relative, I feel so welcome.
Grace House is like a family, a second home.
Staff are kind, caring and compassionate.
Great management, all queries are dealt with efficiently.
Fantastic home for my relative, would not go elsewhere.

Reply from Ashley Jones, Director at Grace House Care Home Ltd

Thank you so much for your lovely review, it means a lot to the team. We strive to create a family atmosphere here at Grace and we are so pleased when this is recognised and appreciated.


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Review from P W (Resident) assisted by family/friend published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt really welcomed at Grace House and put at ease, treated as an individual rather than a patient, encouraged to do all I could but supported and helped along the way.
The atmosphere was very warm and friendly.

Reply from Ashley Jones, Director at Grace House Care Home Ltd

Thank you so much for this lovely review. I'm so pleased to here that you felt welcomed and were happy with the support you received here at Grace House. I will share this with the team.


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Review from C F (Daughter of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in this care home for a year now and although she has found it hard to find herself in a home, she is comfortable. She always looks clean and well cared for. The rooms are adequate, but always clean and tidy. Most of the staff are friendly and very helpful and try to make it more
of a family environment for their residents.

Reply from Juliana Haddaji, Registered Manager at Grace House Care Home Ltd

Thank you for this review, I'm pleased to hear that you feel Mum is well cared for. We do have more exclusive rooms and if you would like to be considered for one of these, please let me know. We strive to make our home a family environment and should you have any worries or concerns, I hope you will feel free to bring them to our attention.


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Review from Janine H (Daughter of Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Grace House enough. From their kind and gentle initial assessment in my home to welcoming my Mother on her first day with a comfortable and cosy room by calm, smiling and happy staff. Delicious food. Constant activities with much laughter. There is genuine concern and care for each resident.
I too have felt supported in the difficult decision to relinquish care. I can visit at any time but have occasionally arrived only to find that she has been taken out to the pub! I can also bring my little dog to visit. I feel truly grateful to have found Grace House.

Reply from Ashley Jones, Director at Grace House Care Home Ltd

Thank you so much for your lovely review, I will share it with the team, it will mean a lot to them. I'm so pleased your mother has settled in so well and that you are so happy with the care we provide here at Grace House.


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Review from Annie C (Wife of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very homely care home. The staff are very welcoming and friendly. The staff made you feel like you were part of their family, not experienced in other care homes.

Reply from Ashley Jones, Director at Grace House Care Home Ltd

Thank you so much for your kind review. I am so pleased that your husband's respite here felt nicer than you had experienced in other care homes. Offering a homely setting with a family feel is what we strive for here at Grace.


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Review from M C (Son of Resident) published on 25 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic caring staff, doing all they can to give residents real quality of life.

Reply from Ashley Jones, Director at Grace House Care Home Ltd

Thank you so much for the lovely review, I'm pleased to hear that you are very happy with the care we are providing. I will of course share this with the staff, as such positive reviews mean so much to them.
Kind regards,
Ashley


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Review from N C (Daughter of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are without doubt the stars here. They all do everything they can for my mother. I am so grateful. My mother arrived last summer and it makes the biggest difference to all of us to have her cared for in Grace House Care Home. The home is small and they care about everyone.

Reply from Ashley Jones, Director at Grace House Care Home Ltd

Thank you very much for your lovely review, I am so pleased that you are happy with the care and support we are providing for your mother.
I agree my team really are the stars of Grace House! These comments mean so much to them.


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Review from Juliet H (Daughter of Resident) published on 2 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Grace House for about two years. She has really got so much better, physically and mentally, while being there. The staff are absolutely lovely. I cannot fault any of them, always welcoming, always kind and they go out of their way to do extra things for the residents and welcome
visitors, even though they are busy. Staff seem to stay a long time, which I believe shows good management and working relationships and a good atmosphere all round. It was very difficult for everyone during Covid, but they got through it, by managing the staff sickness and rules to keep residents safe. Thank you.

Reply from Ashley Jones, Director at Grace House Care Home Ltd

Thank you so much for your lovely review and kind words! I'll pass on your comments to the team, as such positive reviews mean so much to them.


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Review from M R (Daughter-in-law of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-law became a resident recently with Grace house. It has a warm, friendly atmosphere and is very much, home from home. The staff are all very friendly and the support and care they give to all residents is over and above. The food is of great choice and there is a varied menu. The home is
clean and comfortable and you are always greeted with a warm welcome and a cup of tea. I feel assured, I have made the right choice, in Grace house, with the fact my mother-in-law will have the best care that she needs. There is also a variety of activities and trips out to local places and the pub!

Reply from Ashley Jones, Director at Grace House Care Home Ltd

Thank you so much for your lovely review. Your mother-in law has settled in so well now and is part of the Grace House family.


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Review from Michele M (Daughter of Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has settled in well to Grace House. This is thanks to the manager and staff who are very caring. The cook has asked and prepared food my father said he'd like as his appetite has been challenging. When I go to visit it really seems like a home from home.

Reply from Ashley Jones, Director at Grace House Care Home Ltd

Thank you for your lovely review. I'm glad that you are happy with the care we are providing here and that your dad has settled in so well at Grace House.


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Review from J B (Nephew of Resident) published on 24 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and management are extremely helpful. My aunt is very happy at Grace House.

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Review from L R (Daughter of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Grace House is a friendly, caring home. My mother has been well cared for and she is happy there.

Reply from Ashley Jones, Director at Grace House Care Home Ltd

Thank you for your kind review, I'm so pleased that you are happy with the care we provided.


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Review from Martin B (Son of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very professional, caring and thoughtful. Nothing is too much of a problem. Do feel could benefit from more staff, like all businesses, definitely understaffed.

Reply from Ashley Jones, Director at Grace House Care Home Ltd

Thank you for this very kind review, it means so much to us to know that you are happy with your relative's care. I do take on your point on staffing and we have been looking at ways we can put in additional staff on weekends.


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Review from Phillipa W (Daughter of Resident) published on 11 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

In general, this is a very 'sweet' care home. I think the small number of residents keeps it more personal. Difficult to review fully when my mother is now beyond being able to speak, walk or function as before. I did mention her hair which looked awful, but I appreciate it's hard, but was pleased to
see she seemed clean with a nice supper.

Reply from Ashley Jones, Director at Grace House Care Home Ltd

Thank you for your review, please feel free to bring any concerns you have to the attention of our managers.


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Current Review Score: 9.7 (9.722)

Overview of Review Score

The Review Score of 9.7 (9.722) out of 10 for Grace House Care Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.722 for Grace House Care Home Ltd is calculated as follows: ( (107 Excellents x 5) + (34 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 144 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grace House Care Home Ltd is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Grace House Care Home Ltd

What types of Care is Grace House Care Home Ltd registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Grace House Care Home Ltd provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Grace House Care Home Ltd have?

There are 21 Single Rooms.

What are the Facilities & Services at Grace House Care Home Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Grace House Care Home Ltd to the centre of Farnham?

1.4 mile(s) as the crow flies, distance by road may be significantly further.