Grace House Care Home Ltd

71 Lodge Hill Road, Lower Bourne, Farnham GU10 3RB
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9.7 26 Reviews
  • Grace House Care Home Ltd, Farnham
Grace House Care Home Ltd provides residential care to older people and those living with the challenges of dementia, disabilities or sensory impairment. They can also accommodate shorter stays, such as convalescent care after a hospital visit, respite care or palliative care.

Grace House is set on a country lane in the bucolic outskirts of Farnham, Surrey. A stone’s throw from a medical practice, the home is also close to nearby amenities in the village of Lower Bourne.

Set over two floors, residents each have their own bedroom and some bedrooms have en-suite facilities. The home has a private garden where residents can relax and get some fresh air, or sometimes spot visiting wildlife from the surrounding woodlands and fields.

Residents are valued as individuals and their needs and wishes are supported through person-centred care plans. Food is freshly prepared in the home’s kitchen and the kitchen team know each resident’s dietary requirements, favourite foods and dislikes.

There is a weekly timetable of activities to keep residents stimulated and entertained. Activities can include quizzes, art, film nights, beauty treatments, baking, flower arranging, outings and day trips, animal therapy and visiting entertainers, to name a few!

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Care Provided by Grace House Care Home Ltd

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 21 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Grace House Care Home Ltd
  • Person in charge
  • Juliana Haddaji (Registered Manager)
  • Admission Criteria
    • referrals by any means, admission subject to full pre admission assessment.
    • Ages 65+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Grace House Care Home Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,500
    • Self-Funded Residential Dementia Care £1,101 – £1,500
    • RESPITE Self-Funded Residential Care £1,100 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,500

  • We do have Local Authority funded rooms that we keep open for Direct referral from Surrey and Hampshire.
  • (these prices are only a guideline, please contact Grace House Care Home Ltd to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is open


  • Parking

  • They have a car park


Grace House Care Home Ltd Reviews (26)

Total of 26, showing 21-26
9.7

Grace House Care Home Ltd has a Review Score of 9.7 (9.722) out of 10, based on 12 reviews in the last 2 years. Over all time Grace House Care Home Ltd has 26 reviews.

Overall Experience

  • 17
  • 8
  • 1
  • 0
  • 0

Date Published

26
2
8
12
14

Review from Louise C (Daughter of Resident) published on 11 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Grace House for two years. The staff are amazing, very kind and patient. My mother has Alzheimer's and can be very challenging, the staff never get angry or frustrated even though she can be extremely difficult. Warm, friendly, lovely atmosphere. The food is excellent. Lots of
activities with the wonderful staff. Grace House is a happy home and I would recommend it highly.

Reply from Ashley Jones, Director at Grace House Care Home Ltd

Thank you so much for your lovely review Louise, I'm so pleased you are happy with the care and support we provide to your mother.


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Review from J D (Daughter-in-law of Resident) published on 11 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and caring staff who go above and beyond. Excellent communication and response when we have queries. Totally on top of her care and medical needs. Always looking for ways to improve the redient experience.

Reply from Ashley Jones, Director at Grace House Care Home Ltd

Thank you so much for your wonderful review, it means so much to the team to hear how much their hard work is appreciated.


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Review from Susan K (Daughter of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was here for just over eleven years and was as happy as anyone would be in a care home. Care improved when the new owner took over. Rather upsetting that my mother's care was so expensive (because she had the funds) when many other residents received exactly the same care funded by the state.

Reply from Ashley Jones, Director at Grace House Care Home Ltd

Thank you so much for your lovely review, your mother was a lovely lady. I'm pleased to hear that you felt care continued to improve when our family took Grace House over 3 years ago.
I understand your frustration with the cost of care for private funders but hope that you feel our rates were very reasonable when compared to other local providers.


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Review from M A (Son-in-law of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring management and staff. My relative is happy and contented, feels safe and well - when she was at home alone she was none of these things and put herself in danger. She is now healthier and so much happier.

Reply from Ashley Jones, Director at Grace House Care Home Ltd

Thank you so much for your wonderful review and for scoring us so highly. We aim to provide a homely atmosphere here at Grace and endeavour to give our residents the best care we can.


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Review from J S (Wife of Resident) published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been living in Grace House for the last five years. The home is clean and tidy with a little garden. The residents are very well looked after by the dedicated staff, always treated with kindness and respect. There is a lot of activities and entertainment provided by visiting performers.
The staff are very friendly, caring and approachable, always ready to listen and discuss suggestions and make residents and visitors feel welcome. There is a daily choice of healthy meals and treats. It has a happy and homely atmosphere. Definitely worth recommending as a good care home.

Reply from Ashley Jones, Director at Grace House Care Home Ltd

Thank you for your lovely review; it is very much appreciated by myself and the team.


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Review from Tanya H (Daughter of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed here for two weeks to allow my dad to have a break. The space is clean and comfortable and she had a lovely en suite room. The staff all seem very happy working there and they all get on well together. I really felt she was well taken care of during the two weeks. There is a daily schedule
of activities to keep the residents busy which includes quizzes, singing, puzzles etc.

Reply from Ashley Jones, Director at Grace House Care Home Ltd

Thank you so much for your lovely review, please do not hesitate to contact us if we can be of any further support.


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Current Review Score: 9.7 (9.722)

Overview of Review Score

The Review Score of 9.7 (9.722) out of 10 for Grace House Care Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.722 for Grace House Care Home Ltd is calculated as follows: ( (107 Excellents x 5) + (34 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 144 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grace House Care Home Ltd is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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