Woking Homes

Oriental Road, Woking GU22 7BE
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9.5 28 Reviews
  • Woking Homes, Woking
At Woking Homes, the warmth of their welcome is matched only by the highest standards of care.

They provide a secure, relaxed and homely environment in which the care, wellbeing and comfort of residents are of prime importance.

The accommodation consists of 51 rooms each with en-suite shower facilities, all on the ground floor. There is a large bright dining hall, conservatory and bar lounge, quiet lounge, garden lounge, cinema room and hairdressers.

Surrounding the home are well established landscaped gardens with pathways and seating areas.

Woking Homes were rated as 'Good' by the Care Quality Commission (CQC) on 28th February 2019 in all five of the key lines of enquiry - Safe, Effective, Caring, Responsive and Well-led.

Why not visit their website to find out more.

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Care Provided by Woking Homes

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Owner
  • Woking Homes
  • Person in charge
  • Paula Hook (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (49)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (49)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1989
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for Woking Homes

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £965 – £1,332
    • Self-Funded Residential Dementia Care £965 – £1,332
    • RESPITE Self-Funded Residential Care £1,015 – £1,383
    • RESPITE Self-Funded Residential Dementia Care £1,015 – £1,383
  • (these prices are only a guideline, please contact Woking Homes to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time although meal times should be avoided if possible, unless booked in advance and the visitor is joining a resident for a meal.


  • Parking

  • Parking available on site.


Woking Homes Reviews (28)

Total of 28, showing 1-20
9.5

Woking Homes has a Review Score of 9.5 (9.523) out of 10, based on 9 reviews in the last 2 years. Over all time Woking Homes has 28 reviews.

Overall Experience

  • 23
  • 5
  • 0
  • 0
  • 0

Date Published

28
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Review from David M (Son of Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly just a brief couple of months in Woking Homes with a short period of 'end of life care' at the end. As family, we always felt that my mother was happy, safe and very well looked after. The rooms and facilities are excellent. The staff are caring and attentive and always kept the family informed
and involved. We were always welcomed when visiting and the administration staff were extremely helpful.

Reply from Sarah Kemp, Chief Executive at Woking Homes

Thank you very much for taking the time to give us such a lovely review. I am glad that we were able to make your mother's stay happy and comfortable.


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Review from I S (Sister of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother came to Woking Homes on 8th July 2024. he has been well looked after by all the staff, especially with attention to his medication. Having come from his own home in North Wales, he found it strange, hopefully over the coming months he will settle in. Thank you for helping with the transition.

Reply from Sarah Kemp, Chief Executive at Woking Homes

Thank you for your positive feedback. It is important to us that we make new residents experience of us a positive one when they have made the very difficult decision to give up their own home to come into care.


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Review from A H (Son of Resident) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents moved in November 21 but sadly my father passed quite soon after. My mother has remained in the home and is very happy there, although grieving. All her needs are met including trips to the gp which is a godsend and she really enjoys the in house hairdresser which gives her a lift. She
also enjoys the food.

Reply from Sarah Kemp, Chief Executive at Woking Homes

Thank you so much for taking the time to submit your kind review.


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Review from Christine D (Friend of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good standard of care provided.
The staff are very caring.
The food and activities are good.
Sadly. as with most care homes, things go missing! We have lost glasses and a wedding ring, sadly, but the home has made an effort to try and find these items.
Generally very happy with my mum here.

Reply from Sarah Kemp, Chief Executive at Woking Homes

Thank you so much for your kind review. We regret that items do, on occasion, go missing, but we will continue to do our utmost to find them.


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Review from T O (Brother of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother had been in three other nursing/care homes before arriving at Woking Homes a year ago. It is easily the best. The staff really care about their residents and are always keeping relatives fully informed. They arrange all hospital, dentist, etc, visits and happily take residents to appointments.

Reply from Sarah Kemp, Chief Executive at Woking Homes

Thank you so much for your very kind review. I am pleased that your brother has found a place to settle where he will be happy.


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Review from Patricia H (Daughter of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum, who is the widow of a train driver, moved to Woking Homes in August 2023 after a spell in hospital and then in a respite care home.
The staff at Woking Homes were welcoming and caring to all her needs and continued to support her admirably.
As an only child, I now feel most relieved that Mum
is so well cared for.
The carers inform me about any medical issues to do with Mum. They also maintain a good sense of humour and fun with the residents and, in spite of what must be a difficult job, are always polite and cheerful with residents and visitors.
The food is excellent and plentiful (the chef is fantastic!).
Also, thank you to the hairdresser who brightens up Mum's Thursdays.
Thank you all so much.

Reply from Sarah Kemp, Chief Executive at Woking Homes

Thank you so much for your kind review. It means a lot to us.


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Review from Neville B (Son of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always welcoming and able to handle most of the problems that arise.
Family are always informed of the resident's status and needs. Food is excellent and plentiful and all are cooked onsite.

Reply from Sarah Kemp, Chief Executive at Woking Homes

Thank you so much for taking the time to give us such a lovely review. We certainly do take pride in the quality of food served to our residents, which is locally sourced and prepared with passion by the chef and his team.


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Review from Carol G (Daughter of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, staff and food. Everyone at Woking Homes greets you with a friendly warm welcome. I cannot say anything bad about this care home. My mum is happy! Safe and well looked after.

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Review from Susannah T (Daughter of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Woking Homes for seven years, until January 2023. We chose Woking Homes due to the care displayed by staff on visiting the home. It was a warm and inviting home and I knew instinctively we'd chosen the right place for Dad. It has a good mix of male/female residents.
The
staff were kind, courteous, caring and professional. They always kept me informed of his welfare and included me in his care plan. Dad was exceptionally well-cared for by the staff at Woking Homes. They supported him and worked with external therapists to improve his mobility issues. The home provided entertainment activities and external day trips out which Dad joined on many occasions. I joined him at Christmas and summer parties which were lots of fun. Staff would often pop into Dad's room for a chat which he really enjoyed. They even visited him several times when he was moved into a hospice. They were very kind to me too. I have no hesitation in recommending Woking Homes.

Reply from Sarah Kemp, Chief Executive at Woking Homes

Thank you for such lovely feedback. It was our pleasure entirely.


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Review from L B (Resident) published on 1 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A warm and friendly home in general, and the staff are on the whole very nice.

Reply from Sarah Kemp, Chief Executive at Woking Homes

Thank you for taking the time to share your experience here at Woking Homes; it is very much appreciated.


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Review from H G (Son of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring and professional care home with attention to detail with a railway bias.

Reply from Sarah Kemp, Chief Executive at Woking Homes

Thank you very much for this kind review, we really appreciate your feedback.


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Review from Norma H (Wife of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From June to October, my husband has been extremely well looked after by the team at Woking Homes. The care was excellent from his personal daily care to his involvement in the community there. All his daily needs were catered for, his nutrition to entertainment. He was supported with his mobility and
encouraged on every occasion to circulate as much as possible. He was able to come home at weekends and also enjoyed partaking in the entertainment activities provided.

Reply from Sarah Kemp, Chief Executive at Woking Homes

Thank you for your lovely review. It was our pleasure to be able to care for such a lovely man. He will be sadly missed.


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Review from Sandra C (Daughter of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Woking Homes for two and a half years and has been well cared for. He has been in hospital twice this month and has received extra attention when coming back. The care home has coped admirably during the Covid-19 pandemic which makes us as a family extremely relieved.
My father really enjoys the food that is served and likes all the staff and other residents.
Thank you very much for looking after and caring for our father.

Reply from Sarah Kemp, Chief Executive at Woking Homes

Thank you very much for your positive feedback. Let's hope that we can soon end the 14 days quarantine following hospital stays, as it can be very tough on our residents.


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Review from David G (Son of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We managed to get Mum into the home three days before the first lockdown in March 2020. Despite Mum suffering from dementia, being moved into strange surroundings and then not being able to see her family for the next 3.5 months, due to Covid restrictions, Mum settled into her new home/routine very
well. I believe this was due to the excellent care that she received. The whole Covid situation has been very difficult for us as a family, with the general family not being able to visit, but I have been able to maintain visits throughout, even though behind a screen with no physical contact. The staff have always been very, very good and appear to be genuinely caring towards Mum. Her medical side is excellent, with us being informed of every issue as and when it occurs and with regular updates about Mum's overall health and wellbeing. I would thoroughly recommend Woking Homes to anyone thinking of placing a loved one into care. Keep up the good work.

Reply from Sarah Kemp, Chief Executive at Woking Homes

Thank you very much for your positive review. It has been a difficult time for all, during Covid-19. I am relieved to now be able to facilitate contact visits, which will certainly benefit our residents and their families.


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Review from Nicola V (Daughter of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother developed dementia at quite a fast rate. We had been mulling over her needs and my husband came across Woking Homes. This was early March 2020 and she moved in just 3 days prior to national lockdown, so we’ve only known the home to be in a time of a pandemic. They’ve handled everything brilliantly
and from the little I’ve seen of my mother, I can tell she is well looked after and well-fed. The staff are amazing and always friendly. I wouldn’t hesitate to recommend it.

Reply from Sarah Kemp, Chief Executive at Woking Homes

Thank you for your review. It has been a very difficult year for families and residents with limited visiting. With contact visits now in place, I hope you will both benefit from a more meaningful visit.


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Review from Catherine K (Power of Attorney of Resident) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The leaders and staff always phone to let you know if the need for a GP or Dentist is required. During this month we were called as the behaviour of the guest wasn’t the same and so they decided to get some tests done. They asked first and then called to say it was an infection - had they not cared
or noticed then the infection would have got worse.
Also, they take care of all the visits to the GP or Dentist etc and you don’t have to worry.
This home and its management are excellent. It is a very special place.
They have a cinema room Saturdays and also Sunday mass on the TV also daily entertainment.

Reply from Sarah Kemp, Chief Executive at Woking Homes

Thank you so much for your kind and positive feedback.


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Review from R B (Daughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Woking Homes for the last five years and I am extremely grateful for the excellent care that she has received throughout this time, despite her advancing dementia. The staff are extremely professional and well trained, as well as being wonderfully caring and patient.
She has a lovely room and the facilities and food are excellent. The staff communicate very well with me and are very supportive of the residents' families. 10 out of 10.

Reply from Sarah Kemp, Chief Executive at Woking Homes

Thank you for your kind and positive feedback.


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Review from Michael L (Son of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited several care homes before deciding on Woking Homes, I can say this home is the best by a long way. The ratings below indicate this. Management and staff cannot be faulted and the meals are five-star quality. My mother is very happy here. Well done and thanks.

Reply from Sarah Kemp, Chief Executive at Woking Homes

Thank you so much for this review. I am very pleased that your mother has settled in so well. I am very proud of our dedicated team of staff and I will pass your comments on to them.


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Review from William N (Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident for the past 4 months. I have always been treated in a most courteous manner by all the management and staff. Most of the other residents are very friendly and have made my stay a very pleasant one and also cured my loneliness. The various activities provided give considerable
entertainment and are well attended by the residents.

Reply from Sarah Kemp, Chief Executive at Woking Homes

Thank you for your kind review of Woking Homes from a residents perspective. I am pleased to hear that your experience is a positive one.


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Review from Katie N (Granddaughter of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nan was placed at Woking Homes for 2 weeks respite but with the support from the staff she settled in and now lives there permanently. When we visit nan as a family, the staff are very welcoming and even give extra attention to Nan's great-granddaughter, who is two!

Reply from Sarah Kemp, Chief Executive at Woking Homes

I am pleased that your grandmother has settled in so well. Thank you for the positive feedback, I will pass it on to the team.


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Current Review Score: 9.5 (9.523)

Overview of Review Score

The Review Score of 9.5 (9.523) out of 10 for Woking Homes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for Woking Homes is calculated as follows: ( (80 Excellents x 5) + (28 Goods x 4) ) ÷ 108 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.782 Points relating to the number of positive Reviews for Woking Homes is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 9 Positive Reviews ÷ 10.2 = 0.882

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 27 Feb 2025

Large en-suite rooms available


Awards / Recognitions (0)

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Meet the Team (2)

Sarah

Sarah Kemp

Job Title: Chief Executive

Joined: 2010

Registered with the Care Quality Commission (CQC) as Woking Homes' Nominated Individual, Sarah oversees the running of the Homes and charity. Sarah joined the team in 2010 and has worked in the care sector since 1988.


Paula

Paula Hook

Job Title: Registered Manager

Joined: 2015

Registered with the Care Quality Commission (CQC) as Woking Homes' Registered Manager, Paula joined the team in 2015. She is responsible for the day-to-day running of the home and overseeing and maintaining the high standards of care.


Frequently Asked Questions about Woking Homes

What types of Care is Woking Homes registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Woking Homes provide?

Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Woking Homes have?

There are 49 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Woking Homes?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woking Homes to the centre of Woking?

0.5 mile(s) as the crow flies, distance by road may be significantly further.