Greenacres

The Horseshoe, Banstead SM7 2BQ
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9.8 65 Reviews
  • Greenacres, Banstead
Anchor’s Greenacres is located at the heart of the community in Banstead, within a short distance of local shops and amenities.

The home continues to welcome new residents for friendly and comfortable residential and dementia care for up to 63 customers.

Anchor offers dementia care and provides on-going training to ensure their approach is best for their customers living with dementia. They work hard to get to know customers, build relationships and ensure all aspects of the service they provide are focused on individual and compassionate care.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards and provide a high-quality service that surpasses expectations.

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Care Provided by Greenacres

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Sue-Ellen Streeter (Manager)
  • Admission Criteria
    • Please contact Greenacres to discuss your enquiry
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (36)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Greenacres

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350

  • Colleagues at Greenacres will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Greenacres to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Greenacres.


  • Parking

  • Greenacres have onsite parking, including disabled spaces.


Greenacres Reviews (65)

Total of 65, showing 1-20
9.8

Greenacres has a Review Score of 9.8 (9.817) out of 10, based on 26 reviews in the last 2 years. Over all time Greenacres has 65 reviews.

Overall Experience

  • 48
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Date Published

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Review from D R (Friend of Resident) published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean and fresh with no odours. The staff are all very welcoming and friendly and very attentive to residents' needs.
The resident states he is very happy with everything. He has been on quite a few outings and there are activities if he wishes to join in.

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Review from Terri B (Wife of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Greenacres since February. He found it difficult at first but has settled in well now. The staff are all helpful and friendly. It's nice to be able to visit at any time. I would certainly recommend Greenacres.

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Review from Graham B (Son of Resident) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my dad at the care home. He has advanced Alzheimer's yet he is always relaxed and content. He is very well looked after, nothing is pushed unnecessarily onto him, he is treated with respect and within reason, enabled to make simple choices and indicate preferences. No one gets agitated with
him, despite his clarity in speaking beginning to terminally fail.

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Review from I I (Son of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I moved my mum into Greenacres on the 23rd of December 2023.
I've been very impressed with the team, they have made my mum and the family very welcome.
The care they are giving my mum is exceptional.
I'm able to visit whenever I want and have always found her to be well looked after.
A very good
home.

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Review from H L (Daughter of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has lived at Greenacres since February, and as a family, we are incredibly grateful to all the staff for looking after him so beautifully. We cannot fault any aspect of his care, and we are always very reassured to see how well he is being looked after. The staff are always very kind and helpful
and manage all aspects of his care with great professionalism. The team have taken the time to get to know Dad as a person and treat him with respect and compassion at all times. They are also very responsive to us as a family and keep us well-informed.

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Review from Johanne W (Daughter of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a permanent resident at Greenacres for a year now. She has a lovely bright, clean, well-decorated en-suite room and is very happy. The staff are amazing! They are kind, considerate, respectful and immensely helpful. She has had many health issues and the staff have dealt with them immediately,
they recognise when medical intervention is needed and act on it. I am a nurse myself and am impressed with their actions.
The food is varied, well-cooked and well-presented by the carers.
Mum's personal hygiene needs are met at a time that suits her and not just when the carers are ready. They really do go the extra mile to ensure Mum feels she is at home.
Thank you to all of you for all you do.

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Review from M R (Friend of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our lifelong friend who lived with us for many years moved to the home earlier in the year.
They settled in well and we visit several times a week. The resident says they are very happy there and informs us (quote) " I am living my best life as there is something going on every day".
The staff are
always very friendly and helpful.

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Review from Theresa B (Daughter of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was admitted from hospital to Greenacres care home in August 2024. He has dementia and was having falls that resulted in hospital stays, so it was felt he would be safer in a care home.
We as his family were apprehensive as to whether Dad would settle, but from the first day, he was treated with
kindness and compassion. His room is spacious with his own bathroom and overlooks the garden which is lovely. The menu is varied and Dad really enjoys his meals, snacks of fresh fruit and cake are available if residents want a snack available throughout the day. Fluids are so important as often the elderly don't drink enough, the staff encourage them with tea, coffee and fruit juices.
The staff are always attentive and readily assist the residents in their personal daily care, cheerful and professional as they carry out their duties.
Dad is so well cared for and we are delighted that Greenacres is his new home.

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Review from M B (Nephew of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been in Greenacres for 6 weeks., To date, I can say the care and attention to his needs has been excellent, the staff are all friendly and respond quickly to any requests. Overall the care home seems well run and above average to my limited knowledge.

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Review from Nikki H (Friend of Resident) published on 6 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My best friend's mum, whom I've known for over thirty years, became a resident at Greenacre, following a car accident in December 2023. Being a very spirited lady we were concerned about how she would deal with her change of circumstances. We couldn't have been more delighted, the staff are well trained,
helpful and always cheerful. The meals are of a very high standard and they have afternoon tea/coffee and cake. My friend's mum loves it there, she's always chatting to the staff or doing an activity. The assistant manager is an extremely open, professional young man who has excellent customer service skills. The team leaders are always available, helpful and efficient as are the two amazing ladies on reception, in fact, I've never encountered any member of the staff less than first class. I would recommend this care home 100%

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Review from Roy A (Son of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very lucky that my mother obtained a residency at the home. After many years of independent living (over 95+) and following a hospital stay after a sudden illness, she was assessed for future full-time care and we were offered a place at the home. The management and all the staff at Greenacres
have been welcoming, attentive and caring and are always on hand to look after the residents' well-being and their families.
The rooms are well appointed and there are excellent on-site facilities (a hairdressing salon, dining rooms on every floor with catering that provides a wide variety of food choices to suit all). Greenacres is like a home-from-home for the residents. The home also offers a variety of activities suited to the needs of the residents.
Safety and security are also a high priority and very comforting.
We would recommend Greenacres very highly.

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Review from A W (Daughter of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently moved into permanent residential care at Greenacre for the first time from home and I couldn't have asked for a better transition. The staff have been extremely helpful in all aspects, I couldn't fault the care staff who have been friendly, patient and really caring with her and
I have witnessed with other residents. My mum has settled in really well and has already improved her mobility with the help of the care team. Very impressed.

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Review from Samantha A (Daughter-in-law of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always welcoming.
Staff are always kind and considerate.
My mother-in-law is treated with dignity and respect.
We appreciate everything done for her.
We appreciate the difficult and demanding job caring is. Thank you all.

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Review from Colin P (Son of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Greenacres to be very good.
The staff are very good and caring.
Mum is very happy here.
There is a big change in her since she has been here. As she feels safe which is not the case at home.

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Review from Helen D (Daughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In a world where everyone seems to complain I want to praise. My mum lives on the second floor and has outstanding care on a daily basis from three lovely members of staff in particular. This is overseen by three other outstanding members of staff. The reception lady is a brilliant front of house, two
particular members of staff make up a very efficient management team. But I cannot praise highly enough one particular member of staff from reception, I actually thought she was one of the management team, maybe she should be! Nothing is ever too much trouble and she is constantly on the go ensuring that the resident's needs come first. She truly is an amazing asset for Anchor.
There is also a beautiful spirited lady who volunteers, she worked at the home before retiring but finds time to come in and interact with the residents.

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Review from V L (Friend of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been happy with the care given to our friend over the past four years. However, her needs now increased from residential to nursing with more individual supervision required necessitating her move into a nursing home. The administration involved in leaving here has been handled very efficiently.

Reply from Lukasz Bogusz, District Manager at Greenacres

Thank you for your kind words, It’s been a pleasure to care for your friend. All at Greenacres wish her well in her transition into Nursing Care.


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Review from Christina S (Daughter of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to this lovely care home in December 2023. Being her daughter, I was very anxious, after visiting the care home I felt less anxious. The staff and management were so welcoming. My mum has dementia and has settled in so well. She is happy. I am so grateful to all the team at Greenacres.
Thank
you.

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Review from A J (Daughter of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a huge decision for Mum to move to a care home, and after six months at Greenacres, we are very happy with our decision. We chose Greenacres because of the warm welcome we received on our first (unannounced) visit, and this has continued. Mum is settled in a lovely, bright en-suite room, well
looked after and well fed. The staff are lovely. They have got to know Mum and offer plenty of opportunities to be active and go out. They spotted when she was unwell and took action.
We would recommend Greenacres if you are looking for a care home with 1) a stable staff team who are always visible, 2) staff who do their best to give residents a good quality of life and 3) modern, well-kept buildings and gardens.

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Review from Mariana C (Wife of Resident) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great members of staff, extremely caring and very well trained.
Very nice and clean everywhere.
Staff were willing to help all the time I was visiting.
I am very grateful for all the support given. Thank you a lot.

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Review from G M (Daughter of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been at Greenacres only a short time but so far the staff have been welcoming and have gone out of their way to ensure he is happy in his new environment. The accommodation is bright clean and cheerful, we have been able to bring pieces of furniture and hang photos and pictures on the
walls to provide a homely atmosphere. Greenacres is a happy caring environment.

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Greenacres is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Greenacres is calculated as follows: ( (248 Excellents x 5) + (51 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 301 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greenacres is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have three vacancies for care. Please contact Greenacres for further details.


Awards / Recognitions (2)

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Frequently Asked Questions about Greenacres

What types of Care is Greenacres registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Greenacres provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Greenacres have?

There are 61 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Greenacres?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Greenacres to the centre of Banstead?

0.1 mile(s) as the crow flies, distance by road may be significantly further.