Greenacres

The Horseshoe, Banstead SM7 2BQ
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9.8 65 Reviews
  • Greenacres, Banstead
Anchor’s Greenacres is located at the heart of the community in Banstead, within a short distance of local shops and amenities.

The home continues to welcome new residents for friendly and comfortable residential and dementia care for up to 63 customers.

Anchor offers dementia care and provides on-going training to ensure their approach is best for their customers living with dementia. They work hard to get to know customers, build relationships and ensure all aspects of the service they provide are focused on individual and compassionate care.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards and provide a high-quality service that surpasses expectations.

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Care Provided by Greenacres

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Sue-Ellen Streeter (Manager)
  • Admission Criteria
    • Please contact Greenacres to discuss your enquiry
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (36)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Greenacres

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350

  • Colleagues at Greenacres will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Greenacres to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Greenacres.


  • Parking

  • Greenacres have onsite parking, including disabled spaces.


Greenacres Reviews (65)

Total of 65, showing 21-40
9.8

Greenacres has a Review Score of 9.8 (9.817) out of 10, based on 26 reviews in the last 2 years. Over all time Greenacres has 65 reviews.

Overall Experience

  • 48
  • 15
  • 1
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  • 0

Date Published

65
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Review from D M (Daughter of Resident) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Greenacres for 18 months and during that time, everyone there has been very welcoming and friendly.
The care Mum receives is great, a lot of medical issues she had before coming there, have been resolved and I feel I’m updated regularly if she has any issues. The whole team there really
seem to care about Mum's well-being.
I’m allowed to bring a dog to visit Mum, which is hugely important to her and one of the many reasons Greenacres works for her.
The home is always spotless throughout, from reception, corridors, sitting room and Mums room, the dog never finds a single crumb!

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Review from Olivia P (Daughter of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day Mum cam into the home to settling her in, we have been so impressed with the care and friendliness of all staff. They cannot do enough for you. Mum's room is spacious, modern and warm. She has settled really well and is extremely happy. I would thoroughly recommend Greenacres for anyone
looking for top-class care and staff who get to know you personally. A real home from home! I can relax knowing she's in the best care. Thank you to all the staff.

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Review from Peter N (Son of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed a Care Home for my elderly mother and looked at various options in the Banstead area. Greenacres stood out, not only for the pleasant surroundings and well presented rooms and communal areas, but also for the people we met and the welcoming atmosphere.
Since Mum has moved in, we can only
add that it is the people working at Greenacres that make the home such a great choice. I shouldn't name anyone for fearing of missing someone out but the staff have been absolutely outstanding, their care and attention to detail is second to none and we are so impressed with them. We can't thank them enough, we would definitely recommend Greenacres and are so pleased we found it.

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Review from Kay M (Sister of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been at Greenacres for nearly five years. He has had the best care and has a lovely clean and bright room with an ensuite. He walks around with his wheels and is kept clean and comfortable.

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Review from S W (Son of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is looked after and cared for very well. The staff all have her welfare at heart. The common areas and her room are very clean.

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Review from C R (Son of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident at Greenacres for five-plus years. He is comfortable and well cared for with every consideration taken for his health and well-being. The team at Greenacres are very professional, sociable, responsive and communicative.

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Review from Laura C (Daughter of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were concerned about finding the right home for Dad but once we visited Greenacres and met the staff, we knew we could put our concerns aside. All the staff have been amazing and very caring of not only Dad but us as a family. It's a welcoming and happy place to be and visit. Highly recommended and
I can't praise the staff enough.

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Review from Amanda B (Daughter of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenacres has been and continues to be a very caring home whose staff are clearly very caring and professional. I feel fully supported and informed in all the decisions that affect Mum's care. I feel they have gone above their duty of care as my mum is deteriorating due to her Alzheimer's.

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Review from William C (Son of Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is Mum's second care home and she is so much happier here than at the first one. The whole team care for Mum with dignity, empathy and compassion and I am very grateful for that. The home is very well looked after and is clean and well equipped with some activities that Mum enjoys very much, especially
the rise club. There is a lovely garden that Mum enjoys in the summer and the home is well-positioned to take Mum for coffee and shopping when the weather permits.

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Review from Lisa W (Daughter of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother transferred to Greenacres Care Home, following an unhappy experience in a previous care home, we have been met by friendly staff with a 'can do' attitude who put the resident at the centre of their practice. This is very reassuring and I feel that staff have made real efforts to get
to know my mother and go out of their way to include her in activities that they feel will interest and engage her. I find the staff accessible and her regular carers very kind and anxious to do their very best for her and the residents in their care. The home is warm and welcoming and as a very regular visitor, I meet with cheery and motivated staff on a regular basis. My mother has settled well and, as a family, we appreciate the care and kindness offered by the Greenacres staff.

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Review from D D (Son of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always been pleased with the care Greenacres have and are providing for our relative. From front of house to the care staff (who deserve more appreciation and money for their hard work). When we visit the team knows who we are and who we are visiting and is always happy to talk and update us
on our relative's care and also up-and-coming events. The food always smells lovely and our relative has never complained, her room is clean which we know we can make her own.
When Covid struck, care homes came under a lot of fire but did anyone actually see what new policies and guidelines the managers had to put in place basically overnight, I doubt it. Though we know and cannot thank them all enough.
They all deserve a big thank you.
Thank you!

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Review from M D (Daughter of Resident) published on 11 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

From a very promising start 4 years ago the standard of care that my mother received declined. I was constantly asking the home to add information to her care plan which should have been updated by themselves, eg. checking her fluid input, ensuring that her feet were raised as instructed by her GP,
taking her to the toilet regularly, etc. It was clear that most carers did not look at the care plan. I even had to ask for her bathroom to be cleaned at one stage!
My mother was admitted to hospital in April 2022 with dehydration and a nasty wound in her leg. 16 days later she died. No one contacted me from the home and no one came to her funeral. I am still devastated by the attitude of the home before and following her death.
There were some good individual carers but some demonstrated that their training was inadequate.
I will never get over the fact that my 93-year-old mother had such suffering towards the end of her life when she should have been cared for.

Reply from Lukasz Bogusz, District Manager at Greenacres

We would like to express our sincere apologies for the concerns raised in your review and our sincere condolences on the loss of your mother. Following your previous complaint, we have taken a number of actions to improve all aspects of our care at Greenacres and we have provided you with details of these in our response. Our resident's wellbeing continues to be our priority.


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Review from C B (Daughter of Resident) published on 30 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenacres proved to offer excellent care for both of my parents since their arrival earlier this year and being offered a double room. Sadly, my mum passed away recently but the support, kindness and care that we have all received from all of the staff have been overwhelming. We are confident knowing
that Dad's ongoing needs without Mum will be met by the team members who continue to comfort and support him. Greenacres have a real family feel. We always receive a warm welcome when we visit, nothing is too much trouble. We feel comfortable ringing for updates and knowing that if anything were amiss we would be contacted immediately. So pleased we chose Greenacres, a great recommendation from a friend.

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Review from L G (Daughter of Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident for almost a year and I am very satisfied with the care she receives. I know she is safe and has company and there are various activities which she is encouraged to join in with. My mum has dementia and it is evident that she is being well cared for. The staff are all pleasant
and treat my mum with dignity and respect. Overall, I am very pleased.

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Review from Jonathan W (Nephew of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative is always praising the staff at Greenacres and as a visitor, I'm made to feel extremely welcome. I visit very regularly and my relative is always well turned out and looking clean and fresh. My relative is always complimentary about living at Greenacres and tells me how lucky she is to be
living there.

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Review from Denise C (Daughter of Resident) published on 14 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Obviously, it has been an extremely difficult time, especially for relatives of residents and, no doubt staff, because of Covid. Everyone gets stressed, me in particular, not knowing when I am going to be able to see my mum in more “conducive” circumstances. There were times when we, as a family, felt
outside of things that were happening. Especially as my mum is getting that much older and I often cried myself to sleep wondering if she would remember me and praying that nothing would happen to her before we could see her! However, I have to say that even through what must have been a stressful time for the caring staff, they didn’t let Mum forget who I was. Things are much better now and I thank all of the staff for their support. One member of staff has been particularly helpful (as are all of the staff) and I sincerely thank all of you at Greenacres. As with the song "Things can only get better".

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Review from Tina K (Daughter of Resident) published on 23 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Greenacres as an emergency in December 2020. We weren't given a choice as to where mum went, but we couldn't have wished for mum to be in a better Care Home. We're in such strange times at the moment so the initial assessment was done by phone. From this moment, we knew mum was in
safe hands. The assessment was very thorough and informative but above all, staff were so friendly and supportive making such a difference at a very anxious and difficult time. They keep us updated with the ever-changing procedures around visiting and I can honestly say that every member of staff we have spoken to have been so helpful and friendly. Mum took a while to settle but we have seen such a change in her. Mum is so well looked after. Her hair's done nicely, her nails are painted, her clothes are fresh and she is what I call 'proper' clean. But most important of all, Mum is happy. For that, we are so grateful. Thank you!

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Review from Judy W (Daughter of Resident) published on 12 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have continued to be so impressed and so grateful for the kindness and the quality of the care that the staff at Greenacres give to my parents who are both fortunate enough to be resident at Greenacres. I have nothing but praise and appreciation for all their efforts in continuing to provide as normal
a day to day life as possible through all the uncertainties that the pandemic has brought. The quality of the communication and the creative efforts of the staff team to enable families to stay connected as best they can is, also, so appreciated.
Thank you.

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Review from Cathy B (Daughter of Resident) published on 7 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved recently to Greenacres, I have only had phone contact with the Team at the home but they have been so helpful, going above and beyond what I would have expected (being that it is not a private care home). This has made me very reassured about my mum's care. I look forward to meeting
them in person when I visit next week. Thank you all. I am only able to choose Satisfactory on the many options as I haven't actually been there yet.

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Review from Jackie W (Daughter of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to Greenacres in August 2020. Due to the covid restrictions, we were unable to visit the home in person, they were able to do a virtual tour showing us around. The manager and her staff made the transition from home into Greenacres for my dad very easy. Since he has been there he has been
poorly but the staff have been brilliant in the care, that they gave him. Greenacres has been brilliant during the covid lockdowns, in making visits to the home. They now have screened visits in place which is very good.

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Greenacres is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Greenacres is calculated as follows: ( (248 Excellents x 5) + (51 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 301 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greenacres is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have three vacancies for care. Please contact Greenacres for further details.


Awards / Recognitions (2)

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