Greenacres

The Horseshoe, Banstead SM7 2BQ
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9.8 65 Reviews
  • Greenacres, Banstead
Anchor’s Greenacres is located at the heart of the community in Banstead, within a short distance of local shops and amenities.

The home continues to welcome new residents for friendly and comfortable residential and dementia care for up to 63 customers.

Anchor offers dementia care and provides on-going training to ensure their approach is best for their customers living with dementia. They work hard to get to know customers, build relationships and ensure all aspects of the service they provide are focused on individual and compassionate care.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards and provide a high-quality service that surpasses expectations.

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Care Provided by Greenacres

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Sue-Ellen Streeter (Manager)
  • Admission Criteria
    • Please contact Greenacres to discuss your enquiry
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (36)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Greenacres

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350

  • Colleagues at Greenacres will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Greenacres to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Greenacres.


  • Parking

  • Greenacres have onsite parking, including disabled spaces.


Greenacres Reviews (65)

Total of 65, showing 41-60
9.8

Greenacres has a Review Score of 9.8 (9.817) out of 10, based on 26 reviews in the last 2 years. Over all time Greenacres has 65 reviews.

Overall Experience

  • 48
  • 15
  • 1
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  • 0

Date Published

65
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Review from Hilary P (Daughter of Resident) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Father has been resident for 18 months and has had very good care from excellent staff. Nothing is too much trouble. He enjoys the selection of food, participates in activities he fancies and likes the outings (when a available). As his mobility has deteriorated, he has happily changed to a frame with
use of a wheelchair for distances. He is often seen reading his daily paper (organised through a local newsagent) or a book of some kind and watches some TV, either in the lounge or in his bedroom. One problem I have found is that Dad mislays his hearing aids and they disappear, never to be seen again, which means his communication is very poor. Communication with the staff is fine if you speak to the right person, but on the whole Greenacres is a great place to be.

Reply from Leigh Arney, Manager at Greenacres

Thank you for taking the time to review Greenacres and we are pleased that you rate our overall standard as excellent. We will ensure that our staff team are aware of your kind comments. We will look into the misplacement of your father’s hearing aids and encourage you to contact us directly so we can resolve this.


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Review from Jackie C (Daughter of Resident) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy for my mother to be there, as she has onset Alzheimer's and they are very good with her. They keep me informed if she has any falls and during this pandemic, again they have kept me informed as and when they do the tests and with the results. All the staff are lovely and do a brilliant job,
even more so now.

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Review from Lesley J (Daughter of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother, who suffers from dementia, has been a resident for two years now and has received very good care. The home is clean and bright, and the staff are friendly and caring. They hold regular activities and outings which Mum enjoys. They are very good at keeping us informed and have been exceptional
during the Covid lockdown by sending regular emails and videos. Mum is very happy there, and I would thoroughly recommend Greenacres.

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Review from Graham L (Son of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has now been resident at Greenacres for six months, having arrived there after a bad fall and with a broken arm. She was in a poor state of health but was able to make a remarkable recovery due to the exemplary care offered by Greenacres. The staff are so helpful and friendly, and always willing
to help in any way. The home itself is always spotlessly clean and tidy. Food is good, varied and plentiful. I would have no hesitation in recommending to friends and family.

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Review from Stephanie (Daughter of Resident) published on 26 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been at Greenacres for about 5 years now. She has seen a lot of changes in this time, I would like to say with the manager they have now things are so much better. As a family, we have been to some lovely evenings with great entertainment.
My Mum will be 100 in November we are all hoping
we will be able to celebrate with her.

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Review from Colette B (Daughter of Resident) published on 26 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff is very caring and friendly. My mother is very well looked after and we have nothing but good things to say about the home. Even in these difficult times, they have made every effort to keep us informed on my mother's well being.

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Review from Angela B (Daughter-in-law of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenacres is an exceptional care home. My mother in law has had the very best care provided by an amazing care team. All staff have been the most amazing people during COVID-19. I would highly recommend Greenacres as a home from home for anyone looking for a safe secure and happy place for an older
relative to live if required.

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Review from Lucy M (Son of Resident) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at this home have excelled at creating a caring, happy place for residents. In these difficult times, they have kept up the spirits of the residents and eased the worries of their relatives. They are nothing short of great.

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Review from Alexandra P (Granddaughter of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best place for my nan ever!

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Review from P M (Son of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is excellent; the care and help by staff to my mother is second to none.
I couldn't have wished for better.

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Review from David B (Son of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased our mum could reside with Greenacres. All the carers are helpful and caring. We call in at random times and it's always the same. Thank you from us.

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Review from Joan O (Resident) assisted by family/friend published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Food excellent. Would recommend without hesitation.

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Review from Brian H (Brother-in-law of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I attended the Christmas party for the residents on 5th December 2018. We enjoyed the evening and it was obvious that the staff had put a great deal of time and effort into the occasion.


Congratulations to all for such an enjoyable evening.


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Review from Liz R (Daughter of Resident) published on 21 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident of Greenacres Banstead for approx three years. I am extremely impressed with the care and support that she receives and think that the manager and duty manager are doing a splendid job.
Mum was previously in another care home which in comparison was lacking in care and
other services, i.e. food and social engagement and I wish we had moved her to Greenacres before. The latter immediately encouraged Mum to engage with other residents and encouraged her mobility and now she is in the final stages of Dementia and Alzheimers, they are supporting and caring for her by ensuring that all her needs are met. The food is excellent and fresh and the social activities both 1-1 and group are far superior to the previous care home, as is the individual care provided. I wouldn't hesitate in recommending Greenacres and indeed have done so to many of my friends.

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Review from M S (Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice home with good activities.

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Review from M S (Daughter of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, warm place. Staff very good and caring.

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Review from J I (Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always so nice and friendly and nothing is ever too much trouble.

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Review from Audrey D (Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really lovely home. The team leader always gets people involved. I loved singing in the morning with her.


The home always smells nice too.


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Review from Sylvia F (Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

One the whole this home is satisfactory. Certain members of staff are not. Quite often there is too much noise, especially when the TV is on full blast. Some of the staff are excellent and make life very pleasant.

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Review from Jill W (Daughter of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very reluctant to go into a care home but now she is there, she loves it. She says it is like living in a hotel. The care and attention she receives is excellent. The staff are superb and the home is clean and welcoming.

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Greenacres is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Greenacres is calculated as follows: ( (248 Excellents x 5) + (51 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 301 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greenacres is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have three vacancies for care. Please contact Greenacres for further details.


Awards / Recognitions (2)

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