Greys Residential Home

Hook Heath Road, Hook Heath, Woking GU22 0JQ
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9.8 61 Reviews
  • Greys Residential Home, Woking
Greys Residential Home is a converted rectory and has been run as a care home by the Kennedy family since 1984. Over the years, the house has had extensive investments to provide the modern facilities available today. The latest investment in 2024 is a renovation of the East wing, which provides 4 large rooms with en-suite facilities and private doors onto the secure gardens.

Greys is registered for 24 older people age 65+. Offering care for people with mobility and memory issues and those who just don't want to be alone anymore. Approximately 50% of Residents have a diagnosis of dementia, however clients are only accepted in the early stages of dementia.

Resident accommodation is over two floors and there is a lift to the first floor. Staff reside on the second floor.

The Residents all have their own en-suite bathroom. All rooms have a TV and telephone point and a carer call system. Rooms are furnished to suit the Resident and personal items are encouraged to make the room homely and familiar.

Residents can enjoy several gardens and outside seating and patio areas. The main garden and rear garden is decked flat and accessible from downstairs bedrooms.

There are two spacious lounges with televisions and tea and coffee making facilities. There is also a dining room and library books available for Residents to use. All communal areas have just completed a full refurbishment programme.

A hairdresser visits weekly and the chiropodist monthly, whilst doctor and dentist visits can be arranged any time.

Wi-Fi connection is available throughout the home and there are video-conferencing facilities such as Zoom & Skype.

The home offers a full and varied range of activities including trips out. Recent visits include boat trips down the River Wey, Guildford Cathedral flower festival, exotic butterflies at RHS Wisley, The Ritz, The Ivy & Buckingham Palace (these trips are accessible to all Residents).

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Care Provided by Greys Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Owner
  • Greys Care Group
  • Person in charge
  • Anthony Browne (Registered Manager)
  • Admission Criteria
    • We recommend a 4 week trial holiday to make sure you are happy in our home
    • Ages 65+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (22)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Greys Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,249 – £1,349
    • Self-Funded Residential Dementia Care £1,249 – £1,450
    • RESPITE Self-Funded Residential Care £1,249 – £1,349
    • RESPITE Self-Funded Residential Dementia Care £1,249 – £1,450

  • All-inclusive, so all care, food, accommodation, laundry and entertainment are included within the quoted price, there is no fluctuation based on care needs once you are a resident.
    Extras are only hairdressing, chiropody, newspapers and trips using the electric minibus
  • (these prices are only a guideline, please contact Greys Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No visiting rules or restrictions, visiting is encouraged at any time.


  • Parking

  • On-site parking is available.


Greys Residential Home Reviews (61)

Total of 61, showing 1-20
9.8

Greys Residential Home has a Review Score of 9.8 (9.806) out of 10, based on 17 reviews in the last 2 years. Over all time Greys Residential Home has 61 reviews.

Overall Experience

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Date Published

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Review from Mark D (Son of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With my mother diagnosed with dementia, it's been a challenging time for her and all our family. Her move to Greys Residential Home has been a reassuring experience for all. The whole family have been really impressed with the level of care and attention to detail that's helped our mother's smooth transition
into care. I can't speak more kindly of Greys staff and homely personal environment.

Reply from Jo Kennedy, Partner at Greys Residential Home

Dear Mark, thank you for your supportive words about our service, I am glad to hear that the move has had a positive impact on your mum (and the family), we understand it can be very stressful caring for the person living with dementia and hope that now you are able to enjoy more quality time together without the stress. Thank you for your support, we will be glad to share your feedback with the team. Many thanks.


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Review from Martin B (Son-in-law of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't know how they run such a professional outfit with such a happy atmosphere and such wonderful feeling care.

Reply from Jo Kennedy, Partner at Greys Residential Home

Dear Martin, thanks so much for your kind words about Greys, we are really proud of our staff team and culture so we look forward to sharing your feedback with them!


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Review from Theresa B (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The most professional, comfort, caring experience I have ever had. We have had a tough experience with my mum being diagnosed with dementia and not knowing what to do and how to go about things. They guided us out of the dark into the light and Mum is now settling in nicely with lots to do and such
wonderful care. I couldn't ask for more. Thank you.

Reply from Jo Kennedy, Partner at Greys Residential Home

Dear Theresa B, thank you so much for your wonderful review which we will be so pleased to share with our team! We really are so pleased at how your mum has settled with us and making Greys her home. Thank you for your continued support.


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Review from C H (Daughter of Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff. Lovely activities like a real-life home, staff feel like family. Mum is well looked after. Food is home-cooked and tasty and varied. They work very hard to find lots of different things to keep people occupied. My mum has dementia and I honestly thought she would get worse after coming
here but no, she is great.

Reply from Jo Kennedy, Partner at Greys Residential Home

Thank you so much for your kind review. We are so glad to see your mum has flourished in our care and is always engaged in social activities. Thank you for your continued support!


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Review from Alison H (Daughter of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father made Greys his home in August 2023 and he lived there for thirteen months before he passed away suddenly earlier this month.
He was a quiet, private and fiercely independent man who always knew he would find being in a care home difficult. That said he settled into Greys almost immediately
and would go to the dining room twice a day for meals and some company. He enjoyed being cooked for and he went on a few of the arranged outings on offer; these involved trips to local pubs, a garden centre and a ride along the canal on a boat.
Greys always felt homely and the staff were excellent. I never felt there were too few staff or that they seemed overstretched with their duties. I liked the fact that Greys was privately owned and not part of a large organisation.
I would definitely recommend Greys to anyone looking for a good caring home for their elderly loved one.

Reply from Jo Kennedy, Partner at Greys Residential Home

Dear Alison, many thanks for your lovely review and praise of our team, your dad was always a pleasure to care for and we appreciated how much he committed to making Greys his final home and becoming part of our family. He will be sorely missed by all. Kindest regards.


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Review from S P (Son of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout my mother's long stay at Greys, I always found that the care and attention that she received was first class. The staff were very kind and professional and were always friendly and willing to help Mum be as comfortable as possible.
Mum always enjoyed the high standard of freshly prepared
meals.
Social activities organised by Greys made Mum very happy.

Reply from Jo Kennedy, Partner at Greys Residential Home

Caring for your mum was honestly an honour and a privilege. She was a valued member of our family for so many years, and we all still miss her dearly. Thank you for your kind words, which I look forward to sharing with our team.


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Review from Carole M (Friend of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly atmosphere.
The building was a family home and although it has been extended, it still has a homely feel.
My friend was encouraged to have lunch downstairs in the dining room but the rest of the time she was allowed to rest in her room, which she liked to do.
Greys is not in a care or nursing
home category nevertheless they did a good job in keeping residents safe during the pandemic.
My friend had a pretty good 4 and a half years there and only had to move because her dementia sadly became more marked, and she now needs nursing home care.

Reply from Jo Kennedy, Partner at Greys Residential Home

Thank you so much for your kind words about Greys and our team and thank you for your comments about the pandemic which we are still very proud of. We hope you could get in touch with us directly to discuss the 3/5 stars for cleanliness as this is disappointing to us and would welcome your more detailed feedback so that we may improve in this area. Many thanks for your continued support. Kindest regards.


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Review from Lesley G (Friend of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was a resident at Greys for almost 5 years. The home is in a lovely setting and beautifully decorated. The staff were caring and always responded to her needs.
Thank you Greys for the care you showed during this very important part of her life.

Reply from Jo Kennedy, Partner at Greys Residential Home

Thank you for your kind words which our team really appreciate.
Kindest regards.


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Review from L N (Daughter of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not had wished for a better home for my mother to go to. She has always been so well looked after. The staff are great and very caring with all the residents. Its a big relief to know she is well looked after and in safe hands with all the staff at Greys.

Reply from Jo Kennedy, Partner at Greys Residential Home

Thank you so much for your kind review, we appreciate your kind words and will make sure this is shared with the staff.
Many thanks.


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Review from Clare S (Daughter of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I knew as soon as we walked through the door of Greys that this would be an excellent choice for my mother who has mixed dementia and associated behaviours. The staff are kind and have done their utmost to settle her in, accommodating many requests. The manager and staff treat everyone
as individuals with compassion and understanding. There is an activity most days and the home is open to suggestions for different outings from residents and their families. My mother has said the food is nice and appreciates a glass of wine with her meals. The building is well maintained and there is a helpful handyman to keep on top of any issues. It is reassuring to know that my mother is in a safe and caring environment.

Reply from Jo Kennedy, Partner at Greys Residential Home

Dear CS. Thank you for your very kind and detailed review, the staff appreciate your feedback! We are glad to hear that the food gets good feedback as this is so important and your kind words about our maintenance man is very well received. We thank you for your continued support!


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Review from R P (Daughter of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family are so grateful. Mum's safe and so happy. Two years of stress and worry leading up to her coming here is finally over. We can breathe again. Home from home. Mum has made friend's with all, feels like family to her and us. Mum's mental and physical health are 100% improved. Highly recommend
to anyone looking for a loving, caring, safe home for loved one.

Reply from Jo Kennedy, Partner at Greys Residential Home

Thank you for your kind review, we are so glad that your mum has settled so well with us. Your feedback to staff is greatly appreciated!
Many thanks.


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Review from V A (Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came here for respite care. Care so good, made the decision to stay in residence.

Reply from Jo Kennedy, Partner at Greys Residential Home

We are so glad you decided to stay, we appreciate your review and hope you will be very happy with us making Greys your home!


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Review from Dee R (Daughter-in-law of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law stayed at Greys whilst her broken arm healed and she was incredibly well looked after, she absolutely loved her stay there. The staff were so friendly, very caring, supportive and understanding and she was so impressed with the food which she said was fantastic. Her stay was the perfect
convalescence for her, so thank you to everyone at Greys for being so instrumental in her healing and in restoring her confidence.

Reply from Jo Kennedy, Partner at Greys Residential Home

Your mother-in-law was an absolute pleasure to care for, we were so glad we could accommodate her in the emergency situation and we were so pleased to see how quickly she embraced her surroundings and regained her strength and confidence.
It is always something we are so proud of when someone feels well enough to go back to independent living after respite care with us and we look forward to her joining us whenever she is free for our ongoing social activities.


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Review from Simon H (Son of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum loved the home and called it her 'home' in her last days. The staff were all wonderful and so kind to her. She loved the food, especially the homemade soups and made some new good friends. It was just a shame she never got to spend longer here.

Reply from Jo Kennedy, Partner at Greys Residential Home

Dear Mr H - Thank you for your kind feedback which the staff and chef will appreciate!


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Review from D B (Daughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greys provided excellent care and support for my mum in a very small and safe environment with a good staff-to-residents ratio. Mum was very well looked after with a kind and respectful approach maintaining her dignity. The friendly staff had time for nice chats (and some humour) which my mum liked.

Greys has a wonderful garden with decking and gazebo. Mum had a lovely view of the garden from her armchair and easy access through her French doors. Mum liked the Arts and Crafts class and good, home-cooked food. She also enjoyed the lively birthday parties with cake, Bucks Fizz, and live entertainment. She appreciated all the support at Greys and was content there for just over 4 years.

Reply from Jo Kennedy, Partner at Greys Residential Home

Thank you so much for your kind words, your mum was a joy to care for and we are so sorry for your loss. She was a keen artist and enjoyed all the activities, definitely a glass half-full lady!
Thank you for allowing us to be part of her final chapter, she will be missed by us all.


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Review from John T (Son of Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was a resident at the home for several years. We consider it very lucky that there was a place at the home for her to be able to move in. Her care was excellent throughout her time at the home. The staff were excellent and the food was good, with our mum having a very specific dietary requirement.

I would recommend Greys Residential Home very highly.

Reply from Jo Kennedy, Partner at Greys Residential Home

Dear John,
Your mum was an absolute pleasure to care for, we are glad to have been able to spend time with such a wonderful lady.
Kind regards,
Jo


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Review from Ilya C (Son of Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m sad to say that my lovely Mum passed away at Greys Residential Home last Saturday. She’d been ill for so long that it was inevitable really but nothing quite prepares you. The best I can say is that she was at peace - bathed in love, free of pain and serene. That is in no small measure thanks to
the tireless and brilliant team at Greys who do an incredibly hard job incredibly well. I and my family will forever be indebted to the manager and everyone (present and past) who was involved in my mum's care for the duration of her residency there for giving her time, support, encouragement, dignity and love...and doing so unconditionally. Thank you all from the bottom of my heart.

Reply from Jo Kennedy, Partner at Greys Residential Home

Our thoughts are with you at this sad time. Thank you for taking the time to give us feedback at Greys and for your kind words about our care staff. Your mum will be sadly missed.


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Review from Jane M (Niece of Resident) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt lived at Greys Residential Home for five years and eight months from January 2017 and died there aged 93 in August 2022. She was very happy at Greys. The staff are caring, friendly and professional and many of them were there for the whole time my aunt lived there, which to me speaks volumes
of the quality of the management team. The manager for most of the time, her brave stance during the pandemic, in my view, saved the residents as not one resident died from Covid. A new manager has now taken over, having been trained by the previous manager, and she is doing very well indeed.
There are lots of activities arranged at Greys for the residents to enjoy if they want to. Residents' birthdays are celebrated by everyone and an entertainer is booked so there can be a great party atmosphere.
The ambience at Greys is friendly and welcoming. The support staff are always helpful. I can't recommend this home highly enough and feel grateful that there was a place available for my aunt at a time when she needed it.

Reply from Jo Kennedy, Partner at Greys Residential Home

Dear Jane,
Thank you so much for your kind review. Your aunt was a wonderful lady and we enjoyed caring for her. I am so thankful of your appreciation of the staff and manager during the pandemic: there were lots of difficult decisions to make to navigate and avoid the infection and I am so proud of my team for all that they sacrificed to achieve this. I am so grateful for the longevity of all the staff who work with us and as you say, this is a testament to the manager and her deputy (our new manager). Thank you for your continued support.


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Review from C E (Son of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All aspects of Greys are first class and the handling of the especially challenging situation during the last two years has been excellent. The facilities are comfortable, clean and well maintained and the recent remodel has improved them even further. The staff treat my mother with kindness and dignity
and the management of the home is superb.

Reply from Jo Kennedy, CQC provider at Greys Residential Home

Dear C E,
Thank you so much for your kind words about Greys and our team, I will ensure this is shared with them. Thank you for your support, especially over the past two difficult years: we look forward to getting back to normal as soon as possible!


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Review from L L (Daughter of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very reluctant to accept that she needed more care than her family could provide but in the past two years she has thrived at Greys. The team are like her extended family now. They treat her with love and respect, and most importantly, as an individual. Their commitment to her care, safety
and well-bing during the pandemic hasbeen exemplary. I can't praise them highly enough.

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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Greys Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.806 for Greys Residential Home is calculated as follows: ( (164 Excellents x 5) + (35 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 201 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greys Residential Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 12 Mar 2025

Single bedroom with en-suite bathroom and garden views


Awards / Recognitions (5)

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Meet the Team (2)

Jo

Jo Kennedy

Job Title: Owner

Joined: 1998

Jo & Steve have owned and run Greys since 1998 after taking over from his parents who opened the home as a care home in 1984 but which was their private residence since Stephen was a child.


They run the home how they would like to live in it and respect individual choice and independence.


Stephen holds a BSc in Business Management and Jo is the qualified and registered CQC Nominated Individual (Dip. A NVQ4 & RMA in Health & Social Care)


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Anthony Browne

Job Title: Registered Manager

Joined: 2023

Anthony is a specialist dementia care Registered Manager with over 20 year's management experience in the industry.


Frequently Asked Questions about Greys Residential Home

What types of Care is Greys Residential Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Greys Residential Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Sheltered Housing, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Greys Residential Home have?

There are 22 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Greys Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Greys Residential Home to the centre of Woking?

1.3 mile(s) as the crow flies, distance by road may be significantly further.