Greys Residential Home

Hook Heath Road, Hook Heath, Woking GU22 0JQ
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9.8 61 Reviews
  • Greys Residential Home, Woking
Greys Residential Home is a converted rectory and has been run as a care home by the Kennedy family since 1984. Over the years, the house has had extensive investments to provide the modern facilities available today. The latest investment in 2024 is a renovation of the East wing, which provides 4 large rooms with en-suite facilities and private doors onto the secure gardens.

Greys is registered for 24 older people age 65+. Offering care for people with mobility and memory issues and those who just don't want to be alone anymore. Approximately 50% of Residents have a diagnosis of dementia, however clients are only accepted in the early stages of dementia.

Resident accommodation is over two floors and there is a lift to the first floor. Staff reside on the second floor.

The Residents all have their own en-suite bathroom. All rooms have a TV and telephone point and a carer call system. Rooms are furnished to suit the Resident and personal items are encouraged to make the room homely and familiar.

Residents can enjoy several gardens and outside seating and patio areas. The main garden and rear garden is decked flat and accessible from downstairs bedrooms.

There are two spacious lounges with televisions and tea and coffee making facilities. There is also a dining room and library books available for Residents to use. All communal areas have just completed a full refurbishment programme.

A hairdresser visits weekly and the chiropodist monthly, whilst doctor and dentist visits can be arranged any time.

Wi-Fi connection is available throughout the home and there are video-conferencing facilities such as Zoom & Skype.

The home offers a full and varied range of activities including trips out. Recent visits include boat trips down the River Wey, Guildford Cathedral flower festival, exotic butterflies at RHS Wisley, The Ritz, The Ivy & Buckingham Palace (these trips are accessible to all Residents).

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Care Provided by Greys Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Owner
  • Greys Care Group
  • Person in charge
  • Anthony Browne (Registered Manager)
  • Admission Criteria
    • We recommend a 4 week trial holiday to make sure you are happy in our home
    • Ages 65+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (22)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Greys Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,249 – £1,349
    • Self-Funded Residential Dementia Care £1,249 – £1,450
    • RESPITE Self-Funded Residential Care £1,249 – £1,349
    • RESPITE Self-Funded Residential Dementia Care £1,249 – £1,450

  • All-inclusive, so all care, food, accommodation, laundry and entertainment are included within the quoted price, there is no fluctuation based on care needs once you are a resident.
    Extras are only hairdressing, chiropody, newspapers and trips using the electric minibus
  • (these prices are only a guideline, please contact Greys Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No visiting rules or restrictions, visiting is encouraged at any time.


  • Parking

  • On-site parking is available.


Greys Residential Home Reviews (61)

Total of 61, showing 41-60
9.8

Greys Residential Home has a Review Score of 9.8 (9.806) out of 10, based on 17 reviews in the last 2 years. Over all time Greys Residential Home has 61 reviews.

Overall Experience

  • 53
  • 8
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Date Published

61
5
6
17
44

Review from Graham B (Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was in this home for 2 weeks respite care, feeling apprehensive prior to arrival. I was greeted by caring staff. Everyone from management to cleaners treated me as a friend. The best way to describe my stay was "I chilled". I will be returning when my wife has another operation and I know I will be
well looked after.

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Review from Norma E (Daughter of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a friendly and caring home where all the staff go out of their way to make residents and their families feel at home.

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Review from L H (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My initial view of Greys I formed whilst looking for care for my mother, it hasn't changed during the time she's resided there.
It is a well maintained and tastefully decorated care home run on a commonsense basis, accommodating the needs and wishes of the residents, rather than for the convenience
of the staff which is, unfortunately, all to often the case. I visit Greys regularly and the staff have always been friendly, professional and approachable. Most importantly they care for the residents with kindness and compassion.
Regular activities and outings are arranged for those residents who want to participate. The food is nutritious and varied and includes themed weeks featuring cuisine from other countries for residents to sample.
Greys truly is a home from home!

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Review from Martin F (Son of Resident) published on 19 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was moved to Greys in December last year as she was no longer able to care for herself at home. I reside permanently in Australia so as you can imagine this has been a difficult time for us as it's been challenging trying to organise somewhere from halfway around the world. Greys were amazing
from the first phone call my wife made to them enquiring as to whether they would be able to take mum as she also has dementia. They were professional, helpful and provided great advice and assistance. They have been fantastic from the first day she arrived and take wonderful care of her. We visited in August/September this year and could not be happier with the care she receives, she also looks better than she has in years. We know that we don't need to worry about mum as she is receiving premium care and Greys has a lovely 'homely' feel about it, she also has a room leading out to a beautiful garden. We are extremely grateful to Greys and the outstanding care provided.

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Review from Carol V (Respite Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience here has been totally positive.
I have consequently made rapid progress in my respite care and am now almost ready to go home.

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Review from Mabel T (Friend of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited Greys for a number of years and also different residents sometimes in their rooms and sometimes in one of the lounges. I am welcomed by cheerful, friendly staff. In the summer tables, chairs and umbrellas are put out for the residents to enjoy the well-kept gardens. Birthdays are celebrated
with a cake and entertainment. Different events like garden parties take place as well as activities through the year. My visits are a joy not a chore.

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Review from A H (Daughter of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived in Greys Residential Home for 6 and a half years and over that time has received excellent care in every way from all the staff.
The home has a wonderfully friendly and caring atmosphere and operates like a 'large family'.
The staff go out of their way to meet the varied needs
of the residents, whether mobile or bed bound.
My mother has just died at the age of 101 and she was cared for very sensitively in her final days.
She passed away peacefully in the place she regarded as 'home'.
We have the highest regard for all the management and staff.

Reply from Jo Kennedy, Owner at Greys Residential Home

Your mum was a very special lady and it was sincerely our pleasure to look after her. Thank you for your kind words. We wish you and your family all the best at this sad time.


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Review from John M (Son of Resident) published on 1 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was a resident at Greys for several years, until she died peacefully a few days ago in her own bed at Greys at the age of 101.
During all that time she was looked after very well in a caring, loving, personal but professional way by the excellent day and night staff.
On several occasions,
she needed hospital admission, but the manager and staff at Greys ensured Mum could come 'home' as soon as possible, even though it meant extra work for them. Once home she was managed very well with sensible encouragement and mobilisation.


After her final illness in hospital, the manager made all arrangements quickly and efficiently to allow Mum to come home, with a special bed delivered and full medical back-up from the excellent GP and district nurses. All the day and night staff looked after her (and us the family) with excellent care, dignity and compassion and she gradually faded away and died in her sleep - a perfect departing. Thank you. The family could not have asked for more.


Reply from Jo Kennedy, owner at Greys Residential Home

John, your mother was a wonderful lady and for many years was a pivotal member of our extended family home. She was an absolute joy to care for and we will miss her dearly. Thank you for your kind words, our thoughts and prayers are with you and all your family. Kindest regards, Jo Kennedy


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Review from Rodney C (Cousin of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin moved into Greys in April 2016. I have been delighted with the homely experience of the home. The food is excellent. The staff are friendly and welcoming.
Each room is fully equipped as to the resident's needs plus their own belongings are encouraged.
One of the main aspects is that the
residents are encouraged to take part in activities and in the day to day running of the home.

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Review from Erica M (Daughter of Resident) published on 9 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What made me choose Grey's initially was the lovely home from home feeling. A beautiful house with the open fire and lovely gardens. My mother has been a resident for 3 years now and is happy, safe and very well-fed! There is always something going on to get involved in if she wanted to and the staff
are friendly and caring. I couldn't really ask anymore for her.

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Review from Lynn K (Daughter of Resident) published on 9 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I had previously searched the Internet and telephoned with various homes. Greys Residential left the best impression. Three and a half years ago my mother, unfortunately, had to go into a care home very suddenly and we were lucky that a room had just become vacant. I recently read my mother's entry
in the new resident's book where she wrote how glad she is that her daughter found Greys for her. As I don't live in England and cannot visit very often, it is reassuring for me to know that Mum is well-cared for and that I can contact the staff at any time for their help and advice.

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Review from Colin S (Son of Resident) published on 9 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greys Residential Home in Hook Heath, Woking is like a home away from home for my mum. She could no longer look after herself after my dad died, and I wanted to bring her down closer to where my family live. We looked at numerous homes when making our choice. It is very good value (you can pay 50%
more for some places, but I would not want to live there!), whereas Greys felt very homely. The staff are so caring and friendly. The food is of a very good standard, and mum's room is lovely. Always activities to get involved in, outings, food tastings etc. Highly recommend Greys to anyone looking for a small residential home, where all the staff know all the residents and look after them very well.

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Review from Patricia S (Resident) published on 7 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for five years, during which I have been very happy. The staff are very helpful and cheerful all the time. The food is really pleasant and varied. Bed linen is changed weekly and carpets cleaned.

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Review from L P (Daughter of Resident) published on 7 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent establishment, welcoming, friendly, warm and homely. Very good food, entertainment, attitude to residents. Never any nasty smells, well furnished and decorated. Relaxed atmosphere, happy feeling. Very open and good communication. Staff really car and get to know the residents. Gave my mother
super kind treatment.

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Review from Audrey L (Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found everyone at Greys Residential Home very helpful, patient and always willing to help you whatever you ask them. After more than three years, I wouldn't wish to be anywhere else, I am very happy here.

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Review from Anne D (Daughter of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very clean, warm and extremely well decorated. It is a very welcoming care home and the staff are very approachable, warm and friendly who can't do enough for the residents. The food they provide is of a very high standard and they have quite a variety to choose from. As a family, we
really can't fault it and the manager is very professional and always keeps us informed of Mother's welfare. They provide a range of activities for those that want to join in.

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Review from S M (Daughter of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is such a lovely home. We recently attended the Christmas party where almost all the residents and their families were present enjoying the food, entertainment. The staff all go the extra mile to look after the residents and they are all treated as individuals with respect and kindness. Residents
can stay in their rooms or join in the activities or trips provided and all choices are respected. We are very happy to travel abroad knowing that dad is well looked after and in the best possible hands.

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Review from C A (Son of Resident) published on 28 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This may come as a surprise but knowing the resident my whole life, I think the time she had at Grey’s were some of the happiest she ever had.


After my Father died, both when she was in her cottage and at the apartment in Cranleigh, she always said she wanted someone to look after her more, and

I think this is exactly what Grey’s did for her.


She was clearly comfortable in the surroundings and I believe this brought out the best in her. It’s a shame she suffered from deteriorating eyesight and ongoing dementia and, towards the end, it was pretty obvious she didn’t really know who I was but through it all she never lost her liking for the home and the attention she received.


I can only thank you once again for looking after her so well and making her so comfortable in her final few days.


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Review from P A (Son of Resident) published on 28 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visited my Mother at Grey's over the past 10 years or so, I was always reminded of the meanings of care and compassion.
I cannot think that she could have been better looked after anywhere else and the number of times that she told me how happy she was at Grey's is testimony to that.
The
love and care as well as your staff's efforts to retain her dignity have been simply fantastic and the worry of living so far away never existed knowing what good hands my Mother was in.
I cannot thank you and your wonderful staff enough for allowing her to be part of your family and for loving and caring for her to the highest standards possible.

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Review from John B (Son of Resident) published on 22 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely atmosphere as soon as you walk into Greys.
Everyone is so friendly and kind and Mum is treated with respect. Nothing seems to be too much trouble for the staff. I would have no hesitation in recommending Greys to anyone looking for a care home for a loved one. Since Mum has lived here I have
peace of mind knowing that she is being well cared for.

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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Greys Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.806 for Greys Residential Home is calculated as follows: ( (164 Excellents x 5) + (35 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 201 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greys Residential Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 12 Mar 2025

Single bedroom with en-suite bathroom and garden views


Awards / Recognitions (5)

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Meet the Team (2)

Jo

Jo Kennedy

Job Title: Owner

Joined: 1998

Jo & Steve have owned and run Greys since 1998 after taking over from his parents who opened the home as a care home in 1984 but which was their private residence since Stephen was a child.


They run the home how they would like to live in it and respect individual choice and independence.


Stephen holds a BSc in Business Management and Jo is the qualified and registered CQC Nominated Individual (Dip. A NVQ4 & RMA in Health & Social Care)


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Anthony Browne

Job Title: Registered Manager

Joined: 2023

Anthony is a specialist dementia care Registered Manager with over 20 year's management experience in the industry.