Greys Residential Home

Hook Heath Road, Hook Heath, Woking GU22 0JQ
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9.8 61 Reviews
  • Greys Residential Home, Woking
Greys Residential Home is a converted rectory and has been run as a care home by the Kennedy family since 1984. Over the years, the house has had extensive investments to provide the modern facilities available today. The latest investment in 2024 is a renovation of the East wing, which provides 4 large rooms with en-suite facilities and private doors onto the secure gardens.

Greys is registered for 24 older people age 65+. Offering care for people with mobility and memory issues and those who just don't want to be alone anymore. Approximately 50% of Residents have a diagnosis of dementia, however clients are only accepted in the early stages of dementia.

Resident accommodation is over two floors and there is a lift to the first floor. Staff reside on the second floor.

The Residents all have their own en-suite bathroom. All rooms have a TV and telephone point and a carer call system. Rooms are furnished to suit the Resident and personal items are encouraged to make the room homely and familiar.

Residents can enjoy several gardens and outside seating and patio areas. The main garden and rear garden is decked flat and accessible from downstairs bedrooms.

There are two spacious lounges with televisions and tea and coffee making facilities. There is also a dining room and library books available for Residents to use. All communal areas have just completed a full refurbishment programme.

A hairdresser visits weekly and the chiropodist monthly, whilst doctor and dentist visits can be arranged any time.

Wi-Fi connection is available throughout the home and there are video-conferencing facilities such as Zoom & Skype.

The home offers a full and varied range of activities including trips out. Recent visits include boat trips down the River Wey, Guildford Cathedral flower festival, exotic butterflies at RHS Wisley, The Ritz, The Ivy & Buckingham Palace (these trips are accessible to all Residents).

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Care Provided by Greys Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Owner
  • Greys Care Group
  • Person in charge
  • Anthony Browne (Registered Manager)
  • Admission Criteria
    • We recommend a 4 week trial holiday to make sure you are happy in our home
    • Ages 65+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (22)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Greys Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,249 – £1,349
    • Self-Funded Residential Dementia Care £1,249 – £1,450
    • RESPITE Self-Funded Residential Care £1,249 – £1,349
    • RESPITE Self-Funded Residential Dementia Care £1,249 – £1,450

  • All-inclusive, so all care, food, accommodation, laundry and entertainment are included within the quoted price, there is no fluctuation based on care needs once you are a resident.
    Extras are only hairdressing, chiropody, newspapers and trips using the electric minibus
  • (these prices are only a guideline, please contact Greys Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No visiting rules or restrictions, visiting is encouraged at any time.


  • Parking

  • On-site parking is available.


Greys Residential Home Reviews (61)

Total of 61, showing 61-61
9.8

Greys Residential Home has a Review Score of 9.8 (9.806) out of 10, based on 17 reviews in the last 2 years. Over all time Greys Residential Home has 61 reviews.

Overall Experience

  • 53
  • 8
  • 0
  • 0
  • 0

Date Published

61
5
6
17
44

Review from Julie O (Daughter of Resident) published on 18 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care and attention to mum's every need at all times (and she can be quite demanding) I would recommend this home to everyone. I have met with several of the staff including the manager, the owners and many of the staff - all seem to have mums best interests at heart. Well done and THANK
YOU!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Greys Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.806 for Greys Residential Home is calculated as follows: ( (164 Excellents x 5) + (35 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 201 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greys Residential Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 12 Mar 2025

Single bedroom with en-suite bathroom and garden views


Awards / Recognitions (5)

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Meet the Team (2)

Jo

Jo Kennedy

Job Title: Owner

Joined: 1998

Jo & Steve have owned and run Greys since 1998 after taking over from his parents who opened the home as a care home in 1984 but which was their private residence since Stephen was a child.


They run the home how they would like to live in it and respect individual choice and independence.


Stephen holds a BSc in Business Management and Jo is the qualified and registered CQC Nominated Individual (Dip. A NVQ4 & RMA in Health & Social Care)


No image found

Anthony Browne

Job Title: Registered Manager

Joined: 2023

Anthony is a specialist dementia care Registered Manager with over 20 year's management experience in the industry.