Ridgemount

The Horseshoe, Banstead SM7 2BQ
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9.7 59 Reviews
  • Ridgemount, Banstead
Anchor’s Ridgemount is located at the heart of the Banstead community, close to local green areas including Banstead Common and a number of golf courses. They are welcoming permanent residents and those who wish to join the home for respite care.

The home provides friendly and comfortable residential and dementia care for residents. Anchor provides on-going training for colleagues, to ensure their approach is best for their customers living with dementia.

The care team takes the time to get to know the individual and work with them and their loved ones to create detailed care plans to ensure their care needs are continually met.

Colleagues works hard to get to know customers, build relationships and ensure all aspects of the service provided focus on individual and compassionate care.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people. Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.

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Care Provided by Ridgemount

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Evelyn Tetteh (Manager)
  • Admission Criteria
    • Please contact Ridgemount directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (47)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ridgemount

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350

  • Our colleagues at Ridgemount will be happy to answer any questions you have regarding our fees and what is included in these.
  • (these prices are only a guideline, please contact Ridgemount to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Ridgemount.


  • Parking

  • Onsite parking is available, including disabled spaces.


Ridgemount Reviews (59)

Total of 59, showing 1-20
9.7

Ridgemount has a Review Score of 9.7 (9.675) out of 10, based on 13 reviews in the last 2 years. Over all time Ridgemount has 59 reviews.

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Review from R R (Daughter of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased that my Mum has settled well into her new home.
The staff have all been very kind and helpful.
It is a great comfort to know Mum is being well looked after.

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Review from Maria F (Daughter-in-law of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care as always for my Mother-in-law, the staff are fantastic with her and always keep us updated, she recently broke her hip and is now room-bound, the carers always ensure to put her radio on for her every morning so she has something cheery to listen too. She is always dressed beautifully
and the carers take pride in her hair and nails, she always smells lovely.
Thank you for looking after her so well.

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Review from M H (Friend of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ridgemount has been a friendly, welcoming atmosphere for residents and visitors alike, for which I really do thank you from the bottom of my heart. Aren't the staff great with the way they handle residents are given so much care and attention, and they give their time to each resident, such a valuable
commodity. My friend who was a resident must have arrived Jan or Feb this year, then passed away the first week of October. Though the home is secular, they were extremely tolerant of my friend's Christian beliefs. Outside entertainment was much appreciated. Thank you for allowing me to watch and participate in this aspect.

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Review from U L (Friend of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a friend who I was previously caring for at home. I noticed how she was very happy and enjoyed the activities.
The management team's approach was amazing and the staff are very professional. I am very impressed with the whole team.

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Review from Kim H (Daughter of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care, warm friendly reception staff. The staff keep you updated re the resident's care plan. The food is good the chef comes and speaks to the residents and asks them how the food is. The staff have a caring approach they tell the residents their names and talk them through things. Warm
friendly home that treats people with dignity and respect and most importantly kindness.

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Review from Vicki W (Daughter of Resident) published on 4 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just spent four weeks of respite care at Ridgemount. The lovely large respite room was clean and bright with a nice en-suite and comfortable bed. We brought items from home to make it feel familiar, and the maintenance man was there to help on moving-in day.
The staff were very helpful
and friendly and were quick to come if she pressed the call button.
My mother usually ate her meals in her room due to mobility issues and enjoyed the meals despite feeling that they weren’t quite hot enough sometimes.
A good experience for us as a family in this new venture of being in a care home.

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Review from Lisa M (Granddaughter of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn’t be happier with Nan's care she is always well presented they ensure they put her jewellery on and she always looks lovely, the carers and other staff are all so warm and friendly and take the time to join in with the activities, listra was up dancing with Nan today! So lovely to see. Thank
you for looking after her so well.

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Review from Susan E (Daughter-in-law of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother-in-law cam to you in June, she has settled in really well, whenever we visit she is happy.
The staff (all of them) are brilliant and so caring.

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Review from D B (Daughter of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is so nice to visit my mum and see her happy and smiling. She looks and feels healthier now than when she was at home alone. All the staff are very approachable and always smiling. As soon as we visited on the first occasion, we knew this was the place for Mum.
It is always immaculate.

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Review from R H (Daughter of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were particularly pleased with the care and respect from the individual carers. My father said how kind all the staff had been. He also loved the food.

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Review from B Y (Son of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support provided at Ridgemount for my mother has been excellent. The enthusiasm of the staff in assessing and then welcoming my mother to the care home was great to see and provided confidence that Mum would be well cared for in Ridgemount. This confidence was confirmed by the caring staff
during her stay in the home. Unfortunately, my mother aged 92 died due to frailty of old age in the care home this month. The support that both my mother and I received during this sad time was very good. Thank you to all your staff.

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Review from J S (Daughter of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Ridgemount for over a year. During this time, she has improved in terms of eating and drinking regularly (she has gained much needed weight) and seems more engaged and happy. The staff are lovely and really look after the residents. They like my mum as she loves to chat and she is
more like her normal cheeky self, thriving having company and people to talk to.

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Review from Margaret W (Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My weeks respite stay at Ridgemount was very happy. The carers were very kind and helpful and always responded to the button being pushed in less than 2 minutes. The food was good and I was given hot drinks whenever I wanted them. My room and ensuite were comfortable. There were church services in the
home and music and entertainment most days.

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Review from D S (Grandson of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely home for my Nan. Staff always happy and so very caring. I popped in when they had a singer, that came for the Valentines event. He was amazing. My nan was up dancing and singing with staff and other residents.

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Review from Lynne E (Wife of Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband, with advanced Parkinsons, went into Ridgemount whilst I underwent surgery. He was there for three weeks and the carers were really kind, helpful and friendly.
He had a good experience and, if needed, I would certainly use this care home again.

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Review from J R (Sister of Resident) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister arrived at Ridgemeount very anxious and apprehensive. The friendly and devoted staff greeted her and within a short space of time, she settled into the place she now calls home. All the staff go that extra mile to ensure your needs are met and you are happy. Her room was lovely and clean and
the food served is excellent. There is nothing more she could wish for. Thank you everyone for an excellent job well done.

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Review from Sarah P (Daughter of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We first visited Ridgemount with Mum in January 2020 and as soon as we walked through their doors I knew this would be perfect for Mum. Everyone is so friendly, the facilities are modern, the rooms are clean, spacious and bright and the building itself is surrounded by beautiful gardens. The staff
are exceptional, always welcoming, kind, understanding and compassionate. They went above and beyond to keep Mum safe and happy throughout the Pandemic and they continue to provide the highest level of care. I simply cannot recommend Ridgemount highly enough.

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Review from Jessica S (Great-granddaughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Great Nan moved into Ridgemount I have only seen smiles and laughter. Lovely staff assist Nanny, she enjoys going to the musical entertainers and having her hair done. I could not have hoped for a better home for her.

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Review from G C (Husband of Resident) published on 25 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was faced with the unenviable task of finding a suitable care home for my wife, somewhere she would be happy and well looked after. She had often commented that she hoped she would never have to be placed into care. I visited various homes. Ridgemount Care Home impressed - well presented, well maintained
and friendly staff - and I was aware of Anchor's reputation. In particular, I liked the idea of small groups of twelve sharing a dining room and lounge.
My wife's ensuite room is ideal; light and airy, plenty of space and well furnished - and she's allowed to hang photos on the walls. My concern was that she may be upset or react at being in a place other than her own home. I need not have worried. There's always a positive reaction when I visit her and no sadness when I leave. She is happy, contented and well looked after by staff who listen to her and what she wants - the staff connect so well with the residents. She has quickly made it her own home. I am happy.

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Review from Francis C (Daughter of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for over four years initially with my father, and the last two years on her own, she has never in all that time had anything negative to say. The staff are all amazing considering the extra strain of the covid years they have all risen to the challenges.
The rooms, communal
spaces and even the garden are kept to a very high standard. My mother says it is the best thing that happened when she moved into care and that makes me happy that she is so happy.

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Current Review Score: 9.7 (9.675)

Overview of Review Score

The Review Score of 9.7 (9.675) out of 10 for Ridgemount is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.690 for Ridgemount is calculated as follows: ( (113 Excellents x 5) + (37 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 155 Ratings = 4.69

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.985 Points relating to the number of positive Reviews for Ridgemount is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 13 Positive Reviews ÷ 13.2 = 0.985

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have three vacancies for care. Please contact Ridgemount directly for further information.


Awards / Recognitions (2)

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Meet the Team (0)

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Frequently Asked Questions about Ridgemount

What types of Care is Ridgemount registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ridgemount provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Ridgemount have?

There are 66 Single Rooms.

What are the Facilities & Services at Ridgemount?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Ridgemount to the centre of Banstead?

0.1 mile(s) as the crow flies, distance by road may be significantly further.