Ridgemount

The Horseshoe, Banstead SM7 2BQ
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9.7 59 Reviews
  • Ridgemount, Banstead
Anchor’s Ridgemount is located at the heart of the Banstead community, close to local green areas including Banstead Common and a number of golf courses. They are welcoming permanent residents and those who wish to join the home for respite care.

The home provides friendly and comfortable residential and dementia care for residents. Anchor provides on-going training for colleagues, to ensure their approach is best for their customers living with dementia.

The care team takes the time to get to know the individual and work with them and their loved ones to create detailed care plans to ensure their care needs are continually met.

Colleagues works hard to get to know customers, build relationships and ensure all aspects of the service provided focus on individual and compassionate care.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people. Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.

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Care Provided by Ridgemount

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Evelyn Tetteh (Manager)
  • Admission Criteria
    • Please contact Ridgemount directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (47)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ridgemount

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350

  • Our colleagues at Ridgemount will be happy to answer any questions you have regarding our fees and what is included in these.
  • (these prices are only a guideline, please contact Ridgemount to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Ridgemount.


  • Parking

  • Onsite parking is available, including disabled spaces.


Ridgemount Reviews (59)

Total of 59, showing 21-40
9.7

Ridgemount has a Review Score of 9.7 (9.675) out of 10, based on 13 reviews in the last 2 years. Over all time Ridgemount has 59 reviews.

Overall Experience

  • 37
  • 20
  • 2
  • 0
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Date Published

59
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7
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Review from M H (Friend of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is 97 so she is quite frail but she enjoys having a visitor and it was good to be able to chat in her room. We were given a cup of tea and the carers were all very friendly and helpful. My friend will be pleased when it is possible to have activities again and especially singers.

Reply from Michael Brown, Home Manager at Ridgemount

Thank you for taking the time to review Ridgemount, and we are pleased that you rate our care and support as excellent. We appreciate your feedback regarding our activities. We are currently looking into developing our daily, weekly and monthly activities programmes with our residents' input and will be encouraging residents to participate.


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Review from J B (Respite Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very efficient and well thought out procedures. Staff were normally careful and caring. Sometimes night staff could be abrupt. I would like staff to be more interactive in who we were, why we are here and talk to us a little more. Soup was always very tasty.

Reply from Michael Brown, Home Manager at Ridgemount

Thank you for taking the time to review Ridgemount, and we are pleased that you rate our facilities as excellent. We appreciate your feedback, and we will look into the issue regarding our night staff moving forward. Regarding our activities, we have a daily, weekly and monthly activities programme, which has been created with our resident’s input, and this is regularly reviewed. We encourage our residents to participate in our activities however, we respect their wishes if they do not wish to take part.


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Review from Karen C (Daughter of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After researching many care homes I am so glad that we chose Ridgemount. The care staff are a credit to Ridgemount, and they gave my father wonderful care right up to the end. A fabulous clean bright home. The room was delightful and the home-cooked food amazing. And yet very reasonable prices. I can't
fault this company. They have worked hard through difficult times and I would recommend them to anyone who needs care. Beautiful gardens, easy parking and lovely staff so look no further; probably the best care home in Surrey.

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Review from Michael H (Son of Resident) published on 21 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the home and staff to be of exceptional quality, the home is always clean and tidy, the staff are always friendly and very caring, they are very professional and treat the residents with respect and always have time to chat. My mother has been a resident since February 2015 and suffering
from dementia, she needed and got the care she required and was always treated like a human being. The information and contact with the home is a great help and comfort. Being her son and living 170 miles away and due to illness myself, I am unable to visit very often. I am kept informed as to Mum's health and wellbeing as she is totally unable to contact me herself. When I do visit I am always greeted with a smile and recognised and my Christian name used. Also, due to the care and attention and by a controlled diet of the right foods they have managed to eliminate the need for my mother to take tablets to control her diabetes.

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Review from Toby B (Grandson of Resident) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Came to visit my grandmother, love the fact that we can still have face to face contact at a distance but makes such a difference to be able to see her in the flesh, she seems really well and was full of beans and seems to be having fun.
Keep up the good work, we are so grateful.

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Review from S E (Son of Resident) published on 26 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial visit to look at the home to arriving with mum, all the staff have been extremely helpful and understanding of her needs. During the Covid-19 situation I cannot praise everyone enough they have been wonderful.

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Review from N H (Son of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother had been a resident at Ridgemount for 7 years and they have done a fantastic job in this time. Initially in a restorative phase for her and more recently doing an amazing effort in making her comfortable at a difficult time. Well done to the team!

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Review from I C (Son of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great support from all the staff. If mum or myself had a problem within the home it was dealt with. I was also given good advice regarding further care for mum.

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Review from A F (Son-in-law of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been coming to the home to see my father-in-law for over a year now since he moved in.
I have enjoyed the friendliness of the manager who has always greeted me with a smile. The room and everywhere are clean at all times and there are always lots of things for people to do. My father-in-law
loves being here and going out and he loves the fresh food that is always good and loves having more.

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Review from B J (Son of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent alround, very pleased with the care given to mum.

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Review from K C (Friend of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I come to visit my friend on a regular basis. Overall the day staff are helpful and friendly. The night staff are mainly ok but a few are quite off-hand and not helpful. Entertainment is good. My friend has found it quite difficult to settle and sometimes is upset by the bad behaviours of other residents.
Often the home does not pass 'the sniff test'.

Reply from Lukasz Bogusz, Regional Support Manager at Ridgemount

Thank you for taking the time to review Ridgemount and we are pleased that you rate our activities as excellent. We would like to discuss your concerns with you at a mutually convenient time if you could contact us directly. Our staff are trained to support our residents with dementia, which may present as behaviour that may appear out of character.


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Review from S B (Daughter of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is looked after very well by all the staff at Ridgemount. As a dementia sufferer, she can be difficult to care for but everyone is patent and kind, treating her with compassion and dignity.

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Review from Valerie F (Daughter of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the wasy they look after mum. She needs encouragement to do things and they have a lot of patience with her. Her room is always clean and tidy and the bed is changed often sometimes two or three times a week if needed.

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Review from Christine P (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care provided is very good, but the communication with relatives is not good. A meeting for relatives was held which I was unable to attend. But despite requests, no information was sent to me. For future meetings, an email summary could be provided. My mother is still not settling well as she finds
she is not kept informed as to what is going on.

Reply from Lukasz Bogusz, Manager at Ridgemount

Thank you for taking the time to review Ridgemount and we are pleased that you are likely to recommend our home. Please, could you contact us directly, as we would like to discuss your concerns regarding the provision of information with you to resolve them?


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Review from Sylvia P (Friend of Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is always clean. A lovely atmosphere. The staff are outstanding always kind and friendly. Food is excellent. Would be happy to live there myself.

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Review from Elizabeth B (Regular Volunteer) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm a frequent visitor and always appreciate the friendly welcome I receive at reception that makes a big difference. The staff are usually very helpful and caring and the activities team are incredibly patient and encouraging. I rarely hear any grumbles from the few residents I meet regularly, although
there are always one or two residents whose main aim is to grumble.

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Review from John B (Husband of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife suffers from vascular dementia which means her once exceptional brain is now "scrambled". She understands very little and is incoherent. She has been in Ridgemount for two years and I have visited virtually daily. I have never been treated with anything but patience, care and even love.

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Review from John B (Son of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is always clean and tidy.
The staff are always pleasant.
Although I feel it's expensive for the people who pay full price.

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Review from Susan L (Daughter of Resident) published on 23 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent 6 weeks in hospital and was unable to achieve her previous baseline as regards mobility and self-care - her outlook was poor. However, within a very short time (days) of returning to Ridgemount, she was able to confidently use the standing hoist with the supervision and encouragement
of staff.
She was once again all "glammed up" and joining everyone in the dining room for meals, attending the hairdresser and most likely ready to try activities too. The staff have been excellent and have listened carefully to mum's wishes and needs and have already achieved fantastic results. I am hopeful that with physio, mum may even be mobilised.

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Review from Jon N (Son of Resident) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of care has been very good and the staff very kind and friendly but professional.
The room is nice and the food good, although it isn't usually hot when it is served, hence I have only marked is satisfactory.
The cost is very high at now £64,000 per year. For this, I would expect to be
able to mark every box as excellent but this is not always within the remit of local management.

Reply from Lukasz Bogusz, Manager at Ridgemount

Thank you for taking the time to review Ridgemount and we are pleased that you are extremely likely to recommend our home. I will discuss the temperature of our hot food with our kitchen staff. We are keen to understand any further improvements that can be made and would like the opportunity to discuss this with you.


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Current Review Score: 9.7 (9.675)

Overview of Review Score

The Review Score of 9.7 (9.675) out of 10 for Ridgemount is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.690 for Ridgemount is calculated as follows: ( (113 Excellents x 5) + (37 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 155 Ratings = 4.69

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.985 Points relating to the number of positive Reviews for Ridgemount is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 13 Positive Reviews ÷ 13.2 = 0.985

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have three vacancies for care. Please contact Ridgemount directly for further information.


Awards / Recognitions (2)

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