Ridgemount

The Horseshoe, Banstead SM7 2BQ
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9.7 60 Reviews
  • Ridgemount, Banstead
Anchor’s Ridgemount is located at the heart of the Banstead community, close to local green areas including Banstead Common and a number of golf courses. They are welcoming permanent residents and those who wish to join the home for respite care.

The home provides friendly and comfortable residential and dementia care for residents. Anchor provides on-going training for colleagues, to ensure their approach is best for their customers living with dementia.

The care team takes the time to get to know the individual and work with them and their loved ones to create detailed care plans to ensure their care needs are continually met.

Colleagues works hard to get to know customers, build relationships and ensure all aspects of the service provided focus on individual and compassionate care.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people. Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.

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Care Provided by Ridgemount

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Evelyn Tetteh (Manager)
  • Admission Criteria
    • Please contact Ridgemount directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (47)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ridgemount

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350

  • Our colleagues at Ridgemount will be happy to answer any questions you have regarding our fees and what is included in these.
  • (these prices are only a guideline, please contact Ridgemount to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Ridgemount.


  • Parking

  • Onsite parking is available, including disabled spaces.


Ridgemount Reviews (60)

Total of 60, showing 41-60
9.7

Ridgemount has a Review Score of 9.7 (9.689) out of 10, based on 14 reviews in the last 2 years. Over all time Ridgemount has 60 reviews.

Overall Experience

  • 37
  • 21
  • 2
  • 0
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Date Published

60
4
8
14
46

Review from Jon N (Son of Resident) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of care has been very good and the staff very kind and friendly but professional.
The room is nice and the food good, although it isn't usually hot when it is served, hence I have only marked is satisfactory.
The cost is very high at now £64,000 per year. For this, I would expect to be
able to mark every box as excellent but this is not always within the remit of local management.

Reply from Lukasz Bogusz, Manager at Ridgemount

Thank you for taking the time to review Ridgemount and we are pleased that you are extremely likely to recommend our home. I will discuss the temperature of our hot food with our kitchen staff. We are keen to understand any further improvements that can be made and would like the opportunity to discuss this with you.


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Review from Laura B (Daughter of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ridgemount is a comfortable, homely care home. My mother is cared for extremely well by caring staff who always have time to discuss any problems/concerns I have regarding my mothers care. I am always contacted regarding any changes to medication and informed immediately if my mother has had a fall.
My mother is happy so that makes me happy. She is treated with dignity.

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Review from L C (Friend of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly home with lots of laughter. Staff can't do enough to help friends/family and residents.

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Review from Michael G (Cousin of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin is unable to leave her room, all meals are fed to her.
When visiting most times, she is unable to communicate with me.

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Review from P G (Cousin of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin is currently being cared for which seems quite satisfactory, although circumstances mean that she does not fully understand the reason for care.

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Review from Lynda M (Niece of Resident) published on 24 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I wanted to let you know how much I appreciated the actions of two staff members when My aunt's GP decided she should be sent to hospital.


I was some distance away and unable to get to Ridgemount to meet the ambulance, nor to get to hospital as soon as I would have wished.


I was kept regularly

informed of events during the day and one staff member insisted on following the ambulance so he could be with my aunt in A&E until I was able to get to the hospital. I'm quite sure that his kindness ate into his own time and I think he deserves special recognition.


Significant awareness was demonstrated of my aunt's situation in terms of her deafness (on top of her dementia) and how isolated that makes her and they wanted to do their best for her. Fortunately, it was not serious and my aunt was able to return to Ridgemount the following morning.


I am very grateful to both members of staff.


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Review from R H (Daughter of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother receives, she is treated with respect and dignity by all the carers I have come into contact with.


All staff from reception through to Team Manager are always available if there is an issue. I need to discuss and there are frequent relatives' meetings if I

need to bring up any issues.

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Review from Anthony O (Son of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are kind to my mother who has been a resident for about 18 months. We are always notified if an accident occurs.
The food seems of a good quality and varied.

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Review from Jean D (Resident) assisted by family/friend published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I really enjoy the food and dining with other residents. Staff are polite and helpful. I enjoy the garden when it's not too hot.

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Review from S T (Daughter of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The place is clean, the staff are friendly and seem caring. Activities could be better or more often. Not very imaginative foodwise, lacks greens and vegetables sometimes. Seems very safe and secure.

Reply from Kyle Ingram, Home Manager at Ridgemount

Thank you for taking the time to review Ridgemount and we are pleased you are extremely likely to recommend the home. We regularly review our activities to ensure that these are enjoyed by residents who wish to participate. Our menus are regularly reviewed with input from residents and their families.


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Review from Anita R (Friend of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with all management and staff overall. Weekends were somewhat different and understaffed but agency staff have been present when needed so there is much more of an improvement now.
Since my friend is bed bound I can only praise the members of staff and management for her very good care
and wellbeing.

Reply from Kyle Ingram, Home manager at Ridgemount

Thank you for taking the time to provide feedback on Ridgemount care home. We regularly review staffing in all our homes, based on our resident’s dependency and when required, we increase this accordingly to ensure they receive the appropriate level of care.


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Review from S B (Daughter of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Ridgemount nearly two years now and has been well looked after.
She can be difficult at times but the staff are so caring and generous with their time.
I highly recommend this care home, which belongs to Anchor Homes.
My mum is safe and looked after and I cannot ask for more.

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Review from S S (Son of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A genuinely friendly care home specialising in dementia. Staffing numbers have improved and on the whole, create a caring environment for the residents. Occasional small niggles with some things but boils down to staff numbers available at any one time. Overall Ridgemount gives care and respect during
some difficult times.

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Review from V H (Daughter of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident for more than 6 years. I have never had cause for concern and I am more than convinced that all her needs are met.

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Review from Sue G (Friend of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After easily finding a parking space, the reception is friendly and inviting. There is always a good welcome with a smiling face. My friend appears to be contented here, despite her dementia. The staff seem to be caring and respectful towards my friend as well as all the other characters here. There
seems to be organised activities which my friend enjoys, especially bowls.

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Review from Gareth R (Son of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic care home.
Mum is very happy.

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Review from P S (Daughter of Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for 3 years. The care staff are exactly that, the level of care they offer is high and they are always willing to help and assist. The standard of accommodation is generally good as is the food. Activities are available but can sometimes be non-exsistent when they do have
activities they are excellent. Some staff need to be encouraged/trained to interact more with the residents whilst others excel and will go the extra mile to make their residents happy and stimulated. Generally very happy.

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Review from Janice W (Daughter of Resident) published on 11 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother has been in Ridgemount, the past 2 years, her care has been very satisfactory. She is treated with dignity and I feel her safety is paramount and Ridgemount have this totally covered. Sometimes communication between staff/management and ourselves could be better in that we are not advised
of hospital appointments. But overall I feel her care at Ridgemount is very good.

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Review from Gill B (Wife of Resident) published on 15 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always kind and caring and consider all their residents whims and idiosyncrasies and go to great lengths to ensure a happy and contented atmosphere prevails. During December they expanded an enormous amount of effort to ensure all residents could enjoy the Christmas spirit to the full
with the many activities and entertainments provided.

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Review from R B (Daughter of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mums dementia is deteriorating. Without the wonderful staff mum and I couldn't manage. They are extremely kind, caring and hard-working. Many efforts were made to make our Christmas as special as possible. Thank you. However the biggest thank you is for the everyday love and care that they give without
fail.

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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for Ridgemount is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.689 for Ridgemount is calculated as follows: ( (121 Excellents x 5) + (41 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 167 Ratings = 4.689

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ridgemount is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have three vacancies for care. Please contact Ridgemount directly for further information.


Awards / Recognitions (2)

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