Greathed Manor

Ford Manor Road, Dormansland, Lingfield RH7 6PA
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10 44 Reviews
  • Greathed Manor, Lingfield
Greathed Manor is a Grade II listed stately manor with 5 acres of beautiful landscaped gardens that provide an idyllic environment for nursing residents. The home is situated in Dormansland on the borders of Surrey, Kent and West Sussex.

The Manor’s history can be traced back to 1816, but it was only between the world wars that that the estate came to prominence. It was at this time that the Royal family, including the then Princess Elizabeth, would come to stay at Greathed, joining for tennis parties and picnics.

In 2008, the Home was adapted to provide luxurious accommodation for elderly nursing clients. Many of the bedrooms are mini-suites, and provide unrivalled views of the countryside. All rooms are decorated to a high standard and have their own showers, freeview televisions and private phones. There is a choice of three lounges and a dining room, as well as many other facilities such as hairdressing salon.

Greathed Manor employs a highly qualified, experienced and dedicated team of staff who work closely with residents to ensure a continuously high standard of person-centred care. The focus is on individual needs with an emphasis on choice. Additionally, residents have access to visiting physiotherapists, chiropodists and yoga practitioners.

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Care Provided by Greathed Manor

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Philip Mathew (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (38)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Greathed Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,600
    • Self-Funded Residential Dementia Care £1,500 – £1,700
    • Self-Funded Nursing Care £1,500 – £1,700
    • Self-Funded Nursing Dementia Care £1,500 – £1,700
  • (these prices are only a guideline, please contact Greathed Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Greathed Manor Reviews (44)

Total of 44, showing 21-40
10

Greathed Manor has a Review Score of 10 (9.952) out of 10, based on 25 reviews in the last 2 years. Over all time Greathed Manor has 44 reviews.

Overall Experience

  • 41
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Date Published

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Review from Chris K (Daughter of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was transferred here following an operation in November - she was there for 8 weeks. During this time my mum received the best care that any daughter would want for their mum. Every member of staff was kind, caring, professional, friendly and respectful of my mum. They were truly an amazing team
and nothing was too much for them. I know my mum has said that she could not have wished for a better group of carers. Thank you all.

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Review from Jackie D (Daughter of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is in Greathed Manor at the moment, after being in hospital for nearly three months, and love being in there. We've been to visit may times, both with his little dog and my grandchildren, his great grandchildren, and the staff are lovely and everyone knows my dad's name and let me know if anything
is wrong or if they need to ask a question. I'm hoping he can stay there, he is on four week stay at the moment.

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Review from Natalie B (Regular Volunteer) published on 8 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited the open day at Greathed Manor on Saturday 15th July. I was thoroughly amazed at the great, happy atmosphere from both residents and their families. It was obvious that a great deal of planning and thought had gone into making the day so successful. The residents all enjoyed themselves, many
congratulations to the staff who had worked so tirelessly to make such a great day. Well done everyone.

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Review from Debbie S (Daughter of Resident) published on 10 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was discharged from hospital to Greathed Manor Care Home to continue her convalescence care and was there for nine weeks. I would like to thank the manager and her wonderful team for looking after my mother so well and giving her the care and attention she needed.
There was such a relaxed,
friendly atmosphere whenever we visited and we were made to feel so welcome. The activity coordinators were brilliant in engaging the residents with various activities. I watched the residents make Easter decorations, Coronation decorations and celebrations, planting bedding flowers in planters, music sessions and gentle exercise sessions. All the care team were wonderful and gave undivided attention to each resident and there was a high standard of cleanliness. The catering team were fantastic too.
If I ever needed to call Greathed Manor to check on my mother, I always felt reassured that she was getting the best care.
Once again, my thanks to everyone at Greathed Manor.

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Review from Steve M (Son of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent a wonderful ten weeks at Greathed Manor where she received the most gentle and caring attention. The staff and management couldn't do enough for her and Mum was always saying to us how lovely the staff were.

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Review from Michael P (Father of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been a resident for the past six years. In that time, both my wife and I have been very happy with Greathed Manor, the way it is run, the calmness of the building and every member of staff. Our daughter is treated so well.

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Review from Roland R (Resident) assisted by family/friend published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff can't wait to do things for you, they're very, very nice. Even when I am horrible they are still okay. Everywhere is clean and everyone is professional. Oh yes, the people here treat me with great respect.

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Review from Patricia H (Respite Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really appreciate the care I've received these past three weeks and the encouragement to do the best I am able for myself. I couldn't wish for better treatment for recovery and to get back to my old self. Thank you so much to the Greathed Manor staff.

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Review from Clair K (Daughter of Resident) published on 25 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last week of her life being cared for at Greathed, the whole team were so kind and caring towards her and so kind to all the family. We are so grateful to everyone there. Thank you so much.

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Review from Lorena C (Daughter of Resident) published on 8 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was placed in Greathed in February whilst in lockdown as I could not care for her at home due to lack of staff because of Covid. From the moment she arrived the staff went above and beyond. Always ready with a smile and to talk to her. The catering staff were amazing. My mother was refusing
to eat so the head cook came to speak with her to see what he could prepare to entice her appetite. The rooms are spacious and very clean. The management and all staff are always on hand and available to speak to. I was unable to visit because of Covid but they video WhatsApp me nearly every day. Unfortunately my mother died in March whilst at the home. It was late at night but the night staff were incredible. Very caring right to the end. Mum was really happy there the last few weeks of her life and I can't thank you all enough.

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Review from John M (Son of Resident) published on 11 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is outstanding in every way, I can't fault it. The staff are especially good, and nothing is too much trouble for them. We feel ourselves fortunate that our mother is a resident in such a lovely home. The home is also lucky in having such an excellent cook.

Reply from Sharad Saraogi, Director at Greathed Manor

Thank you for your feedback. Your words mean so much to our staff, who have been heroic in these very difficult times.


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Review from Susan C (Daughter of Resident) published on 7 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness and care of mum has been exemplary. Without exception, each and every carer goes that extra mile. A wave, a hug, a kiss on the cheek, a cheerful 'hello'. Mum's room is beautifully maintained and everywhere smells clean and fresh. The manager is always on hand to answer any query or worry
and you are never ever made to feel a nuisance. All in all, wonderful.

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Review from Amy J (Granddaughter of Resident) published on 22 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always polite and freindly. This had helped so much with my Nan settling in as she is a new resident. There are always appropriate activities taking place, which keeps my Nan busy. The care staff have made both my nan and our family feel so welcome, and nothing is ever too much trouble.

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Review from E G (Resident) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class - I am so well looked after and it is a delight to be here. Thank you.

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Review from B B (Wife of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the Covid pandemic, I have found since the first meeting called on 16th March, that care at Greathed has been well organised and well carried out. From our first call to reception, the staff have gone out of their way to accommodate our family in the request for visits, telephone and zoom calls
and when birthdays etc have occurred they have gone out of their way to make it as special an occasion as possible in their very difficult circumstances. They have always remained cheerful and polite.

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Review from A B (Daughter of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love everything about this nursing home. When we first came to view, I knew this was the one, and it hasn't disappointed, my mum's room, the staff, the facilities, catering and entertainment, I could go on and on and on. Everyone works really hard to make sure all residents and family are happy. Best
decision we made bringing Mum here.

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Review from D M (Son of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff.
Great care.
Lovely setting.

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Review from J H (Daughter of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With a very few exceptions mum has been treated with great care and dignity and any concerns listened to and acted upon. It has been a wonderful and welcoming home and proved its worth during the coronavirus pandemic when the early decision to "lockdown" saved many lives I am sure.

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Review from S R (Wife of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has only been in this nursing home since 7th October (having come from 3 years and 9 months in another care home). This is a lovely home and lives up to the 'good' ratings in all areas given. It has the potential for being excellent in all aspects of the care here. There perhaps needs to
be a desire in all staff to raise their standard to the very best of their ability. Already there are several outstanding carers and two of the management/leader team likewise. (As in both homes, I have been mostly a daily visitor, I have much time for communication and observation).

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Review from Wendy M (Daughter of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has changed to Greathed Manor due to a closure of her previous home. The change in my mum in only a few weeks is huge for us. She has started to talk to say 'good morning' etc, is smiling, she seems much more relaxed and happy.
She is always dressed beautifully with her jewellery on, hair done,
some makeup.
Her eyes have been tested and hearing all in a week. Her care is exceptional, all staff are fabulous. I'm booking myself in if I could for some TLC!

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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Greathed Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Greathed Manor is calculated as follows: ( (275 Excellents x 5) + (14 Goods x 4) ) ÷ 289 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greathed Manor is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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